Leasehold Services Advisor

  • Reference: Longhurst Group - Midlands/East of England
  • Application closing date: 14 Apr 2021 00:00

Job Description

Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 23,000 homes and a wide range of care and support services, with a team of 1,300 colleagues.

Guided by our shared values, our vision is to improve the lives of our customers and communities, focusing on two clear themes of work: Health and wellbeing and economic resilience. You can see how we’ll achieve this vision through our Improving Lives strategy by watching this video.

To help us deliver this ambitious vision, we are now looking for a Leasehold Services Advisor who will help us to provide a high-quality service to our commercial customers, shared owners, and general leaseholders. This newly created role is offered on a full-time basis working 36.25hrs per week.

The Role

This newly created role in our organisation will provide the successful applicant an opportunity to bring existing knowledge of leasehold management or an opportunity to learn more about all aspects of leasehold management. Collaborating on all areas you will have the opportunity to train on dealing with service charge budgets, low level arrears and general leasehold matters.

You’ll be supporting the Leasehold Services Officer, directly monitoring, and controlling the recovery of rent arrears and service charges with the aim of having the best possible performance and lowest possible debt outstanding to the Group.

You’ll achieve this through being a point of contact dealing with leaseholders’ complaint’s and queries about the services we provide. You’ll also have the opportunity to visit our sites where required, providing a visible presence and assisting with any concerns.

You’ll also help to assist in investigating and responding to disputes arising from rents and service charge arrears by helping to prepare cases for court.

A current knowledge of leasehold or housing legislation is desirable, however more importantly someone who is eager to learn and train on the job and looking for career development in a variety of housing matters.

You will be customer focused and seek the opportunity to develop your skills and help the team shape the services that we provide.

In addition to the above you will also help to monitor customer satisfaction through using surveys, the above and working with this survey information will ensure your work directly helps to improve the lives of our customers.

About You

To be successful in this role you will need to be highly efficient with excellent communication and organisational skills and you will be an individual who goes the extra mile whilst working as part of our team.

An accomplished administrator and consummate customer centric individual you will be competent in working with multiple caseloads and managing customer queries. Inquisitive and able to build rapport you will use this skill set to help resolve arrears queries and negotiate payment plans with your customers.

Your application will demonstrate your successes in your career drawing attention to your achievements, your experience of dealing with customers, and taking ownership of a case through to completion.

If you are looking for the next move within your housing career apply today.

Our Offer

Our offer has been created to underpin our two key pillars (health and wellbeing and economic resilience) and five core values: In it together, Heartfelt Service, Own it, Push the boundaries and Fun and Fair.

Demonstrating our strong investment in your health and wellbeing and economic resilience, we offer a competitive 28 days annual leave plus bank holidays and generous sick pay entitlements, as well as other paid leave.

A choice of defined benefit pension schemes, extensive learning and development opportunities, plus more. See Our Benefits attached.

If your application shows that you have the right knowledge, skills and that you share our values, we'll invite you to meet one of our team. We can’t wait to meet you…

Vetting Requirements

(The important things – Naturally working with our customers we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer).

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).

Equal Opportunities

Longhurst Group is an equal opportunities employer and positively encourages applicants that reflects the diverse communities we work with. We invite applicants to contact the employer to identify any additional support they may need during the recruitment process

Apply today #LonghurstGroup #ImprovingLives.

Applications close on 14th April
Interview date - 28th April Remote interviews will be held via Microsoft Teams.

Employment Details

  • Employment Type: Full time
  • Pay: £26,100 Annually