Income Recovery Team Leader

  • Reference: Vivid Housing Limited: Portsmouth
  • Application closing date: 25 Jan 2022 00:00

Job Description

The Vacancy

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!


We’re recruiting for an Income Recovery Team Leader based in Portsmouth on a full time, permanent basis, working 37 hours per week.

This is an exciting opportunity for a customer and team focused individual who will have the opportunity to make a meaningful and powerful contribution to help our customers manage their accounts and finances and by doing so help them on their way to a brighter future.

Want to know what we can offer you?

26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
A generous contributory pension
Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
Discounts portal to save money on various products and services, including holidays, shopping and cinema
Countless professio nal development opportunities
A real sense of work/life balance where we promote flexible working and an agile culture.



Here’s the facts about the role:

You’ll be responsible for managing a team of 12 Income Recovery Officers who collect, and recover money owed by our customers across all our homes and tenures. It’s a busy environment where you will need to think on your feet as well as coaching the team to find their own solutions. You and the team can make a real difference in our customers lives, it’s never dull!

You’ll recruit, develop, coach and motivate your team to ensure they have the skills and tools to deliver an excellent level of customer service as well as maximising our income. You’ll support your team in finding the right balance between supporting customers to sustain their tenancies and knowing when legal interventions are needed. You will also make sure that the team meet or exceed agreed targets. Conducting regula r catch-ups and quarterly performance reviews identifying training and development needs and monitoring improvement plans are all part of your leadership role along with building strong and positive working relationships with other operational and support teams.



As a highly organised individual with flawless reporting and analytical practices, you will contribute towards VIVID being identified as a partner of choice by key stakeholders by implementing a value for money service, providing continuous improvement, taking into consideration the internal and external environment. You will regularly liaise with external partners such as The Department of Work & Pensions (DWP) and local authorities to ensure benefits are being paid correctly and that you’re up to date with any changes that will affect both the business and our customers.

It goes without saying that you’ll be committed to creating and maintaining open channels of communication between the Inco me recovery teams and customers. With your exceptional verbal and written communication skills, you will be an inspirational leader who has a background in leading staff within the housing sector. With knowledge of income recovery processes, pre-action protocols and the relevant legislation, you will be comfortable working within a complex political and service environment, and you'll be happy working with colleagues at all levels and crucially, you will enjoy acting as a mentor to your team.

This is a great opportunity to drive a culture of continuous improvement and guide your team in developing their capabilities, thereby helping them take the next steps in their careers

Employment Details

  • Employment Type: Full time
  • Pay: £37,981.84 Annually