Income Enforcement Officer

  • Reference: South Liverpool Homes
  • Application closing date: 26 Feb 2020 00:00

Job Description

As a member of the Income Enforcement Team you’ll play a key role in the delivery of a comprehensive, professional and customer-focused income collection service direct to current and former SLH customers. You will ensure customer accounts are well managed; engaging with customers to ensure understanding of their responsibilities to pay their rent on time and regularly, helping them make informed choices and signposting where further support is required. You will build effective relationships with colleagues and external partners, and look at how we can collaborate with others to help customers remain in their home wherever possible, you will represent the organisation escalating cases through to court attendance where this might not be possible.

Candidate Requirements

The successful candidate will have a good standard of secondary education (including English and Maths GCSE) and hold a CIH Level 3 in Housing Practice. You will have proven experience of relevant enforcement options and their application within a social housing setting. This role is an excellent opportunity for a great team player with outstanding communication and interpersonal skills who wants to make a real difference to South Liverpool.

Employment Details

  • Employment Type: Full time
  • Hours: 35
  • Pay: £29,246 plus car allowance of £846 Annually

Additional Information

Why join us?

You’ll love being part of a fun, professional and innovative organisation that has been highly ranked as one of the UK’s Great Places to Work and is recognised as a Centre of Excellence in Wellbeing. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation who will support and inspire you to do your very best.

The benefits you will receive

We’ll look after you with a fantastic holiday entitlement, a competitive salary, flexible working and even an extra day off to celebrate your birthday!

How to Apply

Visit where we will ask you to submit your CV and a supporting statement.

We will shortlist from the details contained in your supporting statement, so it is essential that you ensure this outlines your suitability for the post as detailed in the person specification. Don’t forget that the closing date is Wednesday 26 February!

South Liverpool Homes are Disability Confident Committed employers. If you are applying under this scheme, please provide details of this in your supporting statement.

If you are a relative or close connection of any Board Members or employees of South Liverpool Homes, please declare this as part of your application.