Home Ownership Manager (Customer Facing)

  • Reference: Onward Homes: Flexible
  • Application closing date: 21 Jan 2022 00:00

Job Description

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We are looking for a Home Ownership Manager (Customer Facing) (1 post) to join our Home Ownership team. Interviews for short listed candidates will take place on 28th January 2022



In this role you will manage a team of Home Ownership Specialists delivering services to schemes across a range of dispersed sites to ensure customers receive a professional, cost effective and high quality management service. Through the team you will deliver an excellent leasehold management service that delights our customers, while providing value for money that reflects the needs and requirements of their property and estate.

Working collaboratively with colleagues from Finance, Property and our external contractors, you will manage the budgets, resources and priorities of the team and their portfolio ensuring effective and efficient use of resources to deliver agreed performance and customer satisfaction. You will monitor and report on performance against targets to encourage continuous improvement ensure suitable arrangements are developed and put in place to allow for external assurance and validation of the landlord’s and managing agent compliance obligations to its customers, including monthly scheme inspections.

It is essential you have a experience of delivering effective leasehold management functions, and managing customer friendly but well controlled home purchase schemes. You should have an in depth knowledge of relevant legislation with excellent knowledge of variable service charges, and of managing agency services. A demonstrable commitment to deliver exceptional customer service will be essential that also demonstrates your excellent communication skills (both written and verbal) with a proven ability to influence external partners and customers.

To enable us to capitalise on the benefits of more flexible ways of working, for our customers, colleagues and to support sustainability, we have developed Onward ‘WorkSpace’. This is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go. This role is home based and there is no requirement to attend the office daily, but you will be required to attend neighbourhoods and/or sites as required to fulfil duties of the role.

As well as a competitive salary and a generous annual leave entitlement , we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.

Employment Details

  • Employment Type: Full time
  • Pay: £48,550 Annually