Customer Liaison Officer

  • Reference: Weaver Vale Housing Trust: Gadbrook
  • Application closing date: 24 Sep 2021 00:02

Job Description

Directorate of Property
Customer Liaison Officer
Salary: £24,865
37 hours per week (to be worked flexibly in line with business needs)

Do you want to develop a career within a Social Housing environment, as part of a ‘Times Top 100 Company to Work For’? The Property Directorate is seeking to recruit a Customer Liaison Officer to work across both the Assets and Property Services teams. The Directorate is responsible for the procurement and delivery of works up to the value of £15 million annually, based in the Trust’s portfolio of over 6,200 properties.

We are looking for candidates who are knowledgeable and enthusiastic about delivering excellent customer service, who have a desire to learn and develop skills and experience and to ensure our service delivery is matched by an excellent experience for our customers. In return you will join an organisation where there are opportunities for personal development in a supportive and welcoming environment.

This is an exciting opportunity to deliver a new customer liasion role to help ensure our customers remain at the heart of what we do. Working across a number of teams within the Property directorate you will lead on ensuring we keep customers well informed and updated on repairs and planned work activity and provide support to customers to accommodate those works as necessary. You will ensure that we make best use of customer feedback in shaping services and help co-ordinate and resolve customer enquiries and complaints, learning lessons from those experiences to deliver continual improvement.

This will be a really pro-active role, working closely with operational team leaders and managers as well as external contractors, to support a seamless experience for customers when works are being undertaken. Therefore, we need a “people person” to take on this role and someone who understands the importance of effective communication, attention to detail around fulfilling promises to customers and a real ability to use initiative to get tasks completed.

If you think you are the right person for the role, please get in touch.

You must have a current and valid UK driving licence and the use of your own vehicle for business use.

Closing date: 12 noon, Friday 24th September 2021 (Applications received after this time will not be considered)

Interview and Assessment date: Friday 1st October 2021

Please review the job pack via for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the accountability profile and please send to

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability.

Please be advised this role requires a Basic Disclosure Barring Service Check.
In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.

Employment Details

  • Employment Type: Full time
  • Pay: £24,865 Annually