Customer Experience Team Leader

  • Reference: VIVID
  • Application closing date: 20 Feb 2019 00:00

Job Description

As a customer experience team leader, you’ll line manage a multi-skilled team of
customer experience advisors who handle all contact from our customers across our
30,000 homes. The majority of cases will be dealt with at first point of contact, striving to
provide a ‘right first time’ service to our customers.

You’ll continuously monitor your team to identify gaps in their knowledge and where
upskilling is needed. This is so we can be sure that we deliver an excellent customer
experience at every opportunity. You’ll ensure that your team live our values and act as
ambassadors of great customer service throughout the business. You’ll also promote our
mission to shift to ‘digital’ and enable this to happen.

Candidate Requirements

You’ll have a strong background in service delivery within a customer focused
environment at a senior/management level. (Preferably within housing, though this isn’t
essential). You’ll bring your enthusiasm and drive to succeed, as well as excellent
communication skills and passion for customer service to allow you to be successful in
this role.

Employment Details

  • Employment Type: Full time
  • Hours: 37
  • Pay: £33,000 depending on experience Annually

How to Apply

To apply for this position please follow the link to our company website:

If successfully shortlisted, you’ll be contacted and asked to record some interview questions via video on the recruitment system. And if you’re successful after this, you’ll be invited to an interview on 5 March 2019 at our Basingstoke office.