Customer Experience Advisors

  • Reference: VIVID
  • Application closing date: 28 May 2019 00:00

Job Description

We’re Hampshire’s largest provider of affordable homes with around 850 staff. However, we’re more than just bricks and mortar. People are at the heart of our business, whether that’s our employees or our customers. We strive to deliver a great customer experience to our customers, providing a ‘right first time’ service. The Customer Experience team play an important part in helping us all to live our values.

We have various openings for customer experience advisors based in Basingstoke (full time & part time opportunities available). Hours are to be worked between 8.00am – 5.00pm Monday to Friday. Please specify on your application your preference for full or part-time hours. And if you want a part-time role, please let us know your availability to work.

As a customer experience advisor, you’ll be the first point of contact for all customer contact to the contact centre. Predominantly this’ll be via phone, however you’ll also communicate by email, multi-media or other digital channels. You’ll provide a friendly, efficient and helpful first-class customer service to our customers, aiming to provide a ‘right first time’ service. You’ll work with other teams across the business to gain good knowledge of various aspects of housing management and repairs. This’ll help you to handle enquiries at first point of contact, reducing the need to pass on customer details for others to handle. You’ll share your knowledge with your colleagues in true ‘team player’ spirit. This’ll help the rest of your team to learn new and useful information to be able to help our customers. You’ll also learn how to meet the needs of our vulnerable customers and highlight any support issues to the relevant teams.

Candidate Requirements

You’ll have experience in a customer focused role, preferably within a call centre environment. You’ll have a genuine passion for helping people, with the ability to calm down difficult situations whilst always remaining professional. Due to the fast-paced environment, you’ll need to have excellent time management and prioritising skills. Your communication skills will be your forte. This’ll greatly contribute towards your goal of being a ‘champion’ of customer service across the business.

Employment Details

  • Employment Type: Varied
  • Pay: £21,613 dependent on experience Annually

How to Apply

To see the full job description and to apply online please follow the link to our company website:

If you have any questions or if you need additional support, please get in touch with us on 02392 896758 or email We’ll be happy to help!

If successfully shortlisted, you’ll be contacted and asked to record some interview questions via video on the recruitment system. And if you’re successful after this, you’ll be invited to an assessment centre on either 11 or 13 June at our Basingstoke office.

If you’re successful after interview, your preferred start date would be 15 July 2019, if not sooner.