Customer Experience Advisor

  • Reference: Vivid Housing Limited: Basingstoke
  • Application closing date: 31 Jan 2022 00:00

Job Description

The Vacancy

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops, and attracts the best people!

Are you looking for a position within a fast-moving customer experience team where no two days will be the same and your personal and professional development opportunities are endless?

Our contact centre has the state-of-the-art CRM and phone systems and an outstanding induction and development programme that will set you up to be the very best in the sector.

We now have exciting opportunities for customer experience advisors based in Basingstoke on a full time and part-time, permanent basis. This is the perfect opportunity for an experienced customer service specialist who has had exposure to call centre or shared service centre environments. Want to know what we can offer you?


26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave

A generous contributory pension 

Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones

Discounts portal to save money on various products and services, including holidays, shopping and cinema 

Countless professional development opportunities 

A real sense of work/life balance where we promote flexible working and an agile culture.


Here’s the facts about the role:

As a customer experience advisor, you will be the first point of contact for customers, mainly handling phone calls. The team are also responsible for answering emails, and occasionally dealing with enquiries from our website or social media.  You’ll provide a friendly, efficient and helpful first-class customer service to our customers, aiming to provide a ‘right first time’ service, working closely with your colleagues and other teams across the business to handle enquiries at first point of contact whe re possible. Over time you will gain good knowledge of various aspects of housing management and repairs, and share this with your colleagues in a true ‘team player’ style. You’ll also learn how to meet the needs of our vulnerable customers and highlight any support requirements to the relevant teams. 

Your communication skills will be your forte, both talking and writing. You’ll have a genuine passion for helping people, with the ability to calm down difficult situations whilst always remaining professional.  Due to the fast-paced environment, you’ll need to have excellent time management and prioritising skills and enjoy being busy.  You should have experience in a customer focused or customer facing role, preferably within a call centre environment, which will greatly contribute towards your goal of being a ‘champion’ of customer service across the business.

We’re committed to diversity and inclusion. And want people from all walks of life to apply for ou r vacancies. We’re a disability confident leader with disabled-friendly offices. And we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email HRrecruitment@vividhomes.co.uk.  We’ll be happy to help. 

Interviews will be held on online via Team on the 24th January and 1st February.

Employment Details

  • Employment Type: Full time
  • Pay: £22,320 Annually