Sheltered and supported housing - client needs and risk assessments

The sheltered and supported housing sector is seeing increasing pressure to prioritise those in greatest need, and begin the support relationship with up-to-date and accurate information. Carrying out effective needs and risk assessments will become an essential role for support providers. Staff will therefore need to develop an understanding of how to quickly engage with clients, gather accurate information and establish the need for support.

Sheltered and supported housing - client needs and risk assessments

Sheltered and supported housing – client needs and risk assessments What participants will learn:
  • Supporting People requirements
  • How to manage interviews
  • How to engage clients to build rapport
  • How to assess clients’ needs
  • How to assess clients’ risks
  • How to record information accurately
  • How to use the assessments to prioritise and agree support needs
  • Working with other agencies to gather up-to-date information
  • Emerging good practice.

Who should attend?

The course is aimed at all staff who carry out client assessments in a sheltered and supported housing setting, or who need to develop a better understanding of assessments, for example housing officers, resident wardens and allocations/lettings staff

It can be a stand-alone one-day event, or can be combined with our Person-centred support planning course to be run as a one-day refresher for more experienced staff who require updating, or as a two-day combined training event for new and/or inexperienced staff.

Steve Rafferty

Resident involvement Steve Rafferty

Steve Rafferty is an experienced trainer and consultant. He has worked in the housing sector since the early 1980s and has been delivering training courses within the supported housing sector for over ten years. He has also worked with numerous support providers throughout the UK and has helped to develop good practice.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing