Senior leadership and management

  1. image-Annual-reports-square-IH.jpg Annual reports: Getting to grips with annual reports

    STOP PRESS…Give tenants what they want – get to grips with annual reports – half-day practical workshop.
  2. image-Amazing-workplace-IH-square.jpg Amazing workplaces

    What makes a workplace truly amazing? What recognition can you get from being an amazing place to work?
  3. image-Coaching---the-manager-as-coach-sqaure-IH.jpg Coaching - the manager as coach

    The benefits of a coaching style for managers are widely recognised: more motivated staff, more open communication, greater learning and development and, ultimately, better services.
  4. image-Developing-a-commercial-perspective-square-IH.jpg Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments

    Starting or acquiring a commercial business? Looking to develop into new markets? Thinking of diversifying and buying an existing business or need to grow your business into a profit making entity?
  5. image-Complaints---values-into-action-square-IH.jpg Complaints - High quality written responses to complaints - values into action

    When people complain they want to be heard, understood and dealt with fairly. Responding to complaints is an important task often carried out by people who are not communication specialists.
  6. image-Managing-conflict,-confrontation-and-challenging-behaviour-square-IH.jpg Conflict, confrontation and challenging behaviour – managing it

    ‘Confrontation’, ‘conflict’, ‘challenging behaviour’ - terms that stop people managers in their tracks because they are uncomfortable, destructive and stressful. This interactive workshop is focused on the skills to help managers feel and be more confident in tackling uncomfortable situations, view conflict as less of a threat and accept that at times, inevitably, human interactions go wrong.
  7. image-Customer-journey-mapping-square-IH.jpg Customer journey mapping

    Ever wondered what it’s like to be one of your customers or residents? Ever test-driven your service or asked one of your customers in detail how it was for them?
  8. image-Navigating-the-development-maze-square-IH.jpg Development – Navigating the development maze

    The last few years have seen significant shifts in how new housing provision is publicly and privately funded, and a move from a focus on meeting needs by providing affordable rent to homes for sale.
  9. image-Development-basics-for-boards-and-committees-square-IH.jpg Development basics for Boards and Committees

    This is a half day training session specifically designed for board and committee members working with or new to housing development.
  10. image-Digital-transformation-square-IH.jpg Digital transformation keys to success

    In an increasingly digital world technology is central to how organisations operate and interact with their customers. IT is no longer just a back office function. It’s pivotal to your business.
  11. image-Disciplinary-and-grievance-appeals-square-IH.jpg Disciplinary and grievance appeals for boards/executives

    Many housing organisations manage employee disciplinary and grievance situations well, but when things progress to appeal stage they can often involve senior executives and Board Members who have little involvement with employee relations issues and who may find it hard to scrutinise the decisions made by managers and adopt an impartial and fair stance for all concerned.
  12. image-Government-housing-policy-masterclass-square-IH.jpg Housing policy – Government housing policy masterclass

    Government housing policy has shifted dramatically in the last few years. There has been a wave of new legislation which directly affects housing strategy, policy and delivery, with more to come.
  13. image-Leadership-styles-square-IH.jpg Leadership styles

    In an ever changing and evolving world, the role of the leader is crucial. Who else will inspire, motivate and engage employees to perform? The importance of leaders being properly equipped for their task has never been clearer.
  14. image-Life-coaching-square-IH.jpg Life coaching – what is it and how to apply it

    Life coaching combines coaching/training and techniques usually only used in therapy to help a person or group set and achieve their goals.

  15. image-Middle-managers-square-IH.jpg Management: Middle managers – intensive skills workshop

    Middle managers have one of the most challenging jobs in the business. Everyday they balance and juggle a variety of different often competing demands. From their bosses – boards, directors and senior managers – and their frontline staff and customers. These situations can be very complex and demanding, particularly when going through change. It calls for flexibility, sound judgements and decisions as well as diplomacy, empathy and plain common sense.
  16. image-Managing-for-the-first-time-square-IH.jpg Managing for the first time – navigating the first six months

    Your first management role is highly likely to be a major shift in responsibility. You have an opportunity to set the tone for your new team, set out your intentions as a manager and show how you will be successful. You may also be daunted and overwhelmed by the range of tasks you have to quickly become familiar with, and the breadth of what’s expected of you as a manager of people. If you have been internally promoted, there will potentially be another set of challenges to face and overcome.
  17. image-Managing-IT-for-non-IT-managers-square-IH.jpg Managing IT for non-IT managers

    In an increasingly digital world technology is central to how organisations operate and interact with their customers. IT is no longer just a back office function. It’s pivotal to your business.
  18. image-Meetings-that-work-square-IH.jpg Meetings that work

    Meetings can be good or bad, useful or ineffective. Bad meetings use up time, resources and energy and can leave people wondering why they were even present. Effective meetings leave people feeling positive, and knowing what their next steps are.
  19. image-Mergers---the-people-and-culture-aspects-square-IH.jpg Mergers – the people and culture aspects

    As more housing organisations plan mergers and go through a merger or acquisition process, it is vital that these mergers are successful to deliver what both original organisations set out to achieve by merging.
  20. image-Negotiating-with-influence-square-IH.jpg Negotiating with influence

    Almost every day we negotiate with suppliers, customers, and colleagues. The absence of effective influencing and negotiation skills can have serious and detrimental effects on customer and inter-group relationships and, in turn, on an organisation’s success.
  21. image-Performance-management-square-IH.jpg Performance management – getting it right

    ‘For every hundred men hacking away at the branches of a diseased tree, only one will stoop to inspect the roots’ – Chinese proverb.

  22. image-Project-management-bite-sized-square-IH.jpg Project management – Bite sized two-hour in depth sessions for project managers and teams

    Most organisations run projects – but under 40% of projects are delivered successfully on time, on budget and to agreed quality standards.
  23. image-Project-management-bootcamp-square-IH.jpg Project management bootcamp – how to deliver a successful project

    Most organisations run projects - but under 40% of those projects are delivered on time, on budget and achieve their objectives.
  24. image-People-skills-for-project-managers-square-IH.jpg Project managers – people skills

    How to engage and motivate to deliver a better project outcome. A one day workshop.
  25. image-Get-to-grips-with-stress-square-IH.jpg Stress management - get to grips - learn to control your emotions and deal with stress

    We live in demanding times and people want to be seen to be able to cope with the pressures that are placed upon them. Sometimes it is difficult for individuals and companies to acknowledge how stressful things might be.
  26. image-Time-management-square-IH.jpg Time management

    Everyone at some stage experiences difficulty in managing their time.
  27. image-Value-for-money---Counting-the-cost-square-IH.jpg Value for Money - Counting the cost: Unit Cost Analysis

    The RSH is changing the way it looks at your costs. And you need to know about it for this year’s value for money (VfM) self-assessment - even more so if you are subject to an In-Depth Assessment (IDA). The regulator has already calculated your headline social housing costs per property and it will use this data, along with other intelligence, when considering your viability and governance arrangements.
  28. image-Value-for-Money-masterclass-square-IH.jpg Value for Money masterclass

    The RSH have indicated that there will be a greater focus on VfM across the social housing sector especially as following the rent reduction in 2015 most organisations have indicated that their operating costs will have to fall.
  29. image-Witness-statement-square.jpg Witness statement workshop

    Success in court proceedings is dependent on a strong witness statement. This will be the first evidence the judge sees in support of your case and the basis on which the other party will cross-examine your witnesses.