Senior leadership and management
-
Annual reports: Getting to grips with annual reports
STOP PRESS…Give tenants what they want – get to grips with annual reports – half-day practical workshop.
-
Amazing workplaces
What makes a workplace truly amazing? What recognition can you get from being an amazing place to work?
-
Coaching - the manager as coach
The benefits of a coaching style for managers are widely recognised: more motivated staff, more open communication, greater learning and development and, ultimately, better services.
-
Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments
Starting or acquiring a commercial business? Looking to develop into new markets? Thinking of diversifying and buying an existing business or need to grow your business into a profit making entity?
-
Complaints - High quality written responses to complaints - values into action
When people complain they want to be heard, understood and dealt with fairly. Responding to complaints is an important task often carried out by people who are not communication specialists.
-
Conflict, confrontation and challenging behaviour – managing it
‘Confrontation’, ‘conflict’, ‘challenging behaviour’ - terms that stop people managers in their tracks because they are uncomfortable, destructive and stressful. This interactive workshop is focused on the skills to help managers feel and be more confident in tackling uncomfortable situations, view conflict as less of a threat and accept that at times, inevitably, human interactions go wrong.
-
Conversations: Having difficult conversations – handle them well, be more effective – half-day course
At work, at home – difficult conversations are attempted or avoided every day.
-
Development – Navigating the development maze
The last few years have seen significant shifts in how new housing provision is publicly and privately funded, and a move from a focus on meeting needs by providing affordable rent to homes for sale.
-
Development basics for Boards and Committees
This is a half day training session specifically designed for board and committee members working with or new to housing development.
-
Disciplinary and grievance appeals for boards/executives
Many housing organisations manage employee disciplinary and grievance situations well, but when things progress to appeal stage they can often involve senior executives and Board Members who have little involvement with employee relations issues and who may find it hard to scrutinise the decisions made by managers and adopt an impartial and fair stance for all concerned.
-
Governance in the virtual world – half-day course
Achieving the best in governance and board effectiveness was tough enough before the coronavirus turned the world upside down. Now it’s got that much more difficult.
-
Leadership at every level – how to be influential – half-day course
Don’t be limited by your job title and make sure others aren’t limited by theirs.
-
Life coaching – what is it and how to apply it
Life coaching combines coaching/training and techniques usually only used in therapy to help a person or group set and achieve their goals.
-
Management: Middle managers – intensive skills workshop
Middle managers have one of the most challenging jobs in the business. Everyday they balance and juggle a variety of different often competing demands. From their bosses – boards, directors and senior managers – and their frontline staff and customers. These situations can be very complex and demanding, particularly when going through change. It calls for flexibility, sound judgements and decisions as well as diplomacy, empathy and plain common sense.
-
Managing an agile workforce
Housing organisations are facing a number of business drivers for implementing more agile ways of working.
-
Managing for the first time – team leader and managers
Your first management role is highly likely to be a major shift in responsibility. You have an opportunity to set the tone for your new team, set out your intentions as a manager and show how you will be successful. You may also be daunted and overwhelmed by the range of tasks you have to quickly become familiar with, and the breadth of what’s expected of you as a manager of people. If you have been internally promoted, there will potentially be another set of challenges to face and overcome.
-
Managing IT for non-IT managers
In an increasingly digital world technology is central to how organisations operate and interact with their customers. IT is no longer just a back office function. It’s pivotal to your business.
-
Managing: How to brilliantly manage remote teams – half-day course
The session is geared specifically to teams who will be managing some or all of their team remotely.
-
Meetings that work
Meetings can be good or bad, useful or ineffective. Bad meetings use up time, resources and energy and can leave people wondering why they were even present. Effective meetings leave people feeling positive, and knowing what their next steps are.
-
Mergers – the people and culture aspects
As more housing organisations plan mergers and go through a merger or acquisition process, it is vital that these mergers are successful to deliver what both original organisations set out to achieve by merging.
-
Performance management – getting it right
‘For every hundred men hacking away at the branches of a diseased tree, only one will stoop to inspect the roots’ – Chinese proverb.
-
Project management: Become an exceptional project manager – two-day course
Essential skills to manage processes and people
-
Project management bootcamp – how to deliver a successful project
Most organisations run projects - but under 40% of those projects are delivered on time, on budget and achieve their objectives.
-
Project management essentials
How to prioritise, plan and adapt in uncertain times
-
Project managers – people skills – half-day course
How to engage and motivate to deliver a better project outcome
-
Regulation explained – half-day course
This training is for everyone wanting to understand the requirements of regulation, from new staff to those wishing to refresh their knowledge and/or to progress to executive level.
-
Strategic thinking: An introduction
Learn how to connect ideas, explore concepts, stay up to date with trends, anticipate change and imagine possible futures at this virtual workshop.
-
Strategy: How to keep your strategy and culture relevant in rapidly changing times – half-day course
As an organisation your culture will have shifted, people will be used to working in different ways and expectations will have changed as a result of the pandemic.
-
Strategy: Where strategy meets projects – how to bridge the gap – half-day course
59% of senior executives say their organisations struggle to bridge the strategy-implementation gap.
-
Stress management - get to grips - learn to control your emotions and deal with stress
We live in demanding times and people want to be seen to be able to cope with the pressures that are placed upon them. Sometimes it is difficult for individuals and companies to acknowledge how stressful things might be.
-
Time management
Everyone at some stage experiences difficulty in managing their time.
-
Value for Money - Counting the cost: Unit Cost Analysis
The RSH is changing the way it looks at your costs. And you need to know about it for this year’s value for money (VfM) self-assessment - even more so if you are subject to an In-Depth Assessment (IDA). The regulator has already calculated your headline social housing costs per property and it will use this data, along with other intelligence, when considering your viability and governance arrangements.
-
Value for Money masterclass
The RSH have indicated that there will be a greater focus on VfM across the social housing sector especially as following the rent reduction in 2015 most organisations have indicated that their operating costs will have to fall.
-
Witness statement workshop
Success in court proceedings is dependent on a strong witness statement. This will be the first evidence the judge sees in support of your case and the basis on which the other party will cross-examine your witnesses.