Scrutiny panel development

Tenant-led scrutiny has been with us for some time with many scrutiny panels and landlords reporting on the positive changes implemented as a result of scrutiny projects.

Scrutiny panel development

Social housing is changing and this makes the role of high quality scrutiny more important. Are you achieving the right outcomes for residents and the organisation? How are you doing as team? Where are your strengths and what needs to change?

This course is an opportunity for scrutiny panels and landlords to take the time to reflect upon and review their current approach. It’s a chance to think and work together and plan for the future, and to consider any changes you might want to make to your scrutiny process.

On this course you will:

  • Briefly revisit the regulatory expectations for scrutiny
  • Examine how scrutiny links to other involvement methods in your organisation
  • Consider your current approach against the key principles of effective tenant scrutiny
  • Consider and review barriers to effective scrutiny and identify changes to working practices
  • Identify how you ensure that your panel remains robust and appropriately skilled in the future.
Who should attend:
Lead directors, resident involvement and governance key members of staff and everyone who sits on a scrutiny panel; particularly beneficial for panels that have experienced a change of membership.

Scrutiny panel development

Jackie Grannell

Resident involvement Jackie Grannell

Jackie Grannell is an experienced housing professional with over 25 years’ experience of working with tenants and landlords to develop their organisation into one that delivers the very best housing services. Jackie specialises in helping tenants and landlords to make the links between involvement, scrutiny and governance to ensure that customer engagement is meaningful, measurable and delivers positive outcomes.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing