Making scrutiny work – workshop for involved residents and resident involvement staff

Resident scrutiny is all about tenants and leaseholders holding their landlords to account. An effective scrutiny exercise should report on well evidenced findings and identify recommendations which really make a difference – benefiting both residents and landlords.

Making scrutiny work – workshop for involved residents and resident involvement staff

Making scrutiny work But it’s not as simple as it sounds. This workshop will build on best practice and give delegates ideas to take back.

Delegates will learn

  • How to set up and organise a resident scrutiny panel
  • What support and resources it should receive
  • The objectives and purpose of scrutiny
  • About working as a team
  • How to choose what to scrutinise
  • Methods that can be used in a scrutiny
  • How to work with the landlord body
  • How to source good practice for the service being scrutinised
  • The principles of producing an effective report
  • How to ensure a rigorous and robust set of conclusions
  • How to develop recommendations from those conclusions
  • How to ensure the recommendations are implemented.

Who should attend

Residents (tenants and leaseholders) of housing associations, local authorities and ALMOs.  Staff who work with and support involved residents. This workshop is ideal for everyone new to scrutiny as well as those wanting to refresh their approach.

Michael Guest

Leadership and management Michael Guest

Michael Guest is a well established and respected housing consultant and trainer. He has considerable hands-on experience and expertise across the housing sector and beyond. As a Chartered Housing Professional, Chartered Manager and Certified Management Consultant, Michael has specialisms in governance, resident involvement (including scrutiny), policy and service review as well as a range of strategic and operational housing matters. Michael is Chair of a Schools Partnership company, a Chair of School Governors and an Advanced Skills Governor. He holds a recent (2017) MSc (with Merit) in Leadership and Management and a (2018) Postgraduate Certificate (with Merit) in Housing Studies. Feedback from Michael's training often comments on his accessible, relaxed, yet professional approach. 

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing