Resources
This network actively promotes and champions good practice. This is the store of all our good practice and essential information for income management practitioners.
- White Paper
- Policy and legislation All the ‘need-to-know’ essential information for income management and rent collection teams to help develop expertise and capabilities.
- Welfare reform, Universal Credit and Housing Benefit All the information as the implementation programme progresses.
- Income management index We have developed a brand new index of trends across the income management sector. Carried out on a six-monthly basis, it is the essential ‘state of the nation’ guide for income management practitioners within social housing.
- Regional Excellence Groups Action points from all the latest Regional Excellence Groups as debated by members.
- Benchmarking Reporting and data from our regular current tenant arrears and former tenant arrears benchmarking exercises.
- Best practice examples Our library of best practice examples.
- Member example documents Useful example documents shared by members, including income collection letters and satisfaction surveys.
- Briefings and toolkits This section is packed with briefings and toolkits and essential information for the needs of the housing sector.
- Weekly news updates Regular weekly news and policy updates with all the need-to-know information.
- Guest blogs These are short articles by RIEN members, covering any aspect of housing income management and tenancy sustainment
- Podcasts