Resources

This network actively promotes and champions good practice. This is the store of all our good practice and essential information for income management practitioners.

  1. White Paper
  2. Latest resources A selection of some of the latest documents from the network. The locked documents are for members only. If you would like to join, or need your login details, please visit the contact page.
  3. Policy and legislation All the ‘need-to-know’ essential information for income management and rent collection teams to help develop expertise and capabilities.
  4. Welfare reform, Universal Credit and Housing Benefit All the information as the implementation programme progresses.
  5. Income management index We have developed a brand new index of trends across the income management sector. Carried out on a six-monthly basis, it is the essential ‘state of the nation’ guide for income management practitioners within social housing.
  6. Regional Excellence Groups Action points from all the latest Regional Excellence Groups as debated by members.
  7. Benchmarking Reporting and data from our regular current tenant arrears and former tenant arrears benchmarking exercises.
  8. Best practice examples Our library of best practice examples.
  9. Member example documents Useful example documents shared by members, including income collection letters and satisfaction surveys.
  10. Briefings and toolkits This section is packed with briefings and toolkits and essential information for the needs of the housing sector.
  11. Weekly news updates Regular weekly news and policy updates with all the need-to-know information.
  12. Guest blogs These are short articles by RIEN members, covering any aspect of housing income management and tenancy sustainment
  13. Podcasts