Resources

This is where you can find all the good practice and essential information you need on leasehold and home ownership matters.

  1. White Paper
  2. Latest resources A selection of some of the latest documents from the network. The locked documents are for members only. If you would like to join, or need your login details, please visit the contact page.
  3. Benchmarking and research Comprehensive reporting and information from all of our benchmarking exercises covering performance, satisfaction, service charges, fees, and value for money are catalogued here.
  4. Service charges, management fees, sinking funds, finance All of the good practice on service charges, management and other fees, and financial elements such as sinking funds is here.
  5. Leasehold management, Section 20, repairs, customer service All of the information about legislation and policy changes and all good practice on leases, all aspects of Section 20, new processes and day-to-day operations is here.
  6. Home sales and marketing, right to buy Approaches and good practice towards the generation of sales, sales initiatives, and the processes. Plus, all the latest on Voluntary Right to Buy.
  7. Briefings Topical issues, legislative and policy changes, and the latest operational issues all explained in an easy-to-read format, with suggestions for future action. These specialist briefings provide guidance, comment, suggested actions and good practice.
  8. Toolkits Toolkits to help you with your day to day operations.
  9. State of the nation for leasehold Highlighting the key trend perceptions of our members. From a baseline; we look at sales, performance, management and operational trends from within the leasehold sector across quarters. We’ve now set the 2020 baseline trend, so we’ll be looking at how 2021 progresses.
  10. Shared practice We promote the sharing of good practice. Members share their policy, practice and approaches to a range of issues with us, and they are stored here.