Resources
Member-only resources and information store full of good practice and essential information.
- Business transformation – thinking differently ‘Changing the way we do business’ is the mantra for many housing organisations as they seek to adapt to a landscape where new housing delivery, being more efficient and the sweating of assets are the top priorities.
- Latest resources A selection of some of the latest documents from the network. The locked documents are for members only. If you would like to join, or need your login details, please visit the contact page.
- Housing Quality Network member briefings Briefings on the whole gamut of subjects drafted by sector experts and established authors.
- Latest views from Alistair McIntosh Read the latest views of our Chief Executive, Alistair McIntosh as published in leading housing magazines.
- News from around the sector A summary of the weekly news from the housing sector.
- Newsletters Store of our weekly member-only newsletters
- Toolkits Our toolkits act as a step-by-step guide on key aspects of service delivery.
- Boosting income Keeping the rent and service charge income flowing in is vital. Find income maximisation and collection good practice in this section.
- Governance, co-regulation and involvement Clarity and transparency of approach, and involving tenants in governance and activities is vital. Find guidance and good practice here.
- Performance and service delivery Guidance and good practice on effective service delivery, performance improvement and managing a service effectively to a budget.
- Regulation, policy and legislation Guidance on, and details of, central government policy, decisions and announcements by the housing regulator, and legislative changes within the sector.
- Research Reporting and findings from all research carried out by the Housing Quality Network.
- Serious detriment, health and safety Non-compliance with health and safety regulation, failure to deal with serious issues, malpractice, or service failure can all lead to serious detriment issues. This section contains information on the issues, and how to avoid serious detriment.
- The standards Regulatory standards contain the outcomes that providers are expected to achieve and the specific expectations of the HCA as regulator. The standards are classified as either ‘economic’ or ‘consumer’.
- VfM and efficiency Achieving value for money and creating service efficiencies is high on the agenda for all providers. Find good practice, guidance and advice within this section.
- Welfare reform and Universal Credit All the latest developments in the progress of the programme of welfare reforms and Universal Credit.
- Shared practice Shared practice from Housing Quality Network members.