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Resident involvement, supported and sheltered
Residents are the life blood of your organisation. Communicating with them, involving them and listening to them is the responsibility of everyone in the organisation – even those who have little or no frontline contact with residents.
Resident scrutiny is all about tenants and leaseholders holding their landlords to account. An effective scrutiny exercise should report on well evidenced findings and identify recommendations which really make a difference – benefiting both residents and landlords.