Repairs and maintenance

  1. image-Property-and-site-inspection-square-IH.jpg Property and site inspection for non-technical staff

    Non-technical staff are increasingly being asked to undertake inspections of void and tenanted properties. This course will provide guidance on how to do them effectively, with a focus on the customer perspective.
  2. image-Common-building-defects-and-failures-square-IH.jpg Repairs – common building defects and failures for technical and non-technical staff

    Get up to speed with common building defects and failures and best practice. Learn how to diagnose defects effectively, offer appropriate advice and apply the most effective remedial measure(s) to resolve them.

  3. image-Repairs-diagnostic-questioning-square-IH.jpg Repairs diagnostic questioning – a masterclass for non-technical housing officers

    An essential course for all front line repairs handlers and organisations striving for excellence in repairs reporting. This session will consider the effective handling of repair requests across the top 50+ most recognised and commonly reported housing repairs
  4. image-Repairs-–-maintenenance,-scheduling-of-rate-square-IH.jpg Repairs – maintenance, schedules of rates and ordering repairs for non-technical staff

    In these economically challenging times we’re all looking at ways of reducing costs without sacrificing quality. Achieving value for money is a key priority and repairs and maintenance is a high cost area for all organisations. Incremental improvements can save significant amounts of money.
  5. image-Unlocking-construction-square-IH.jpg Repairs – Unlocking construction - basic techniques for non-technical staff

    This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues.
  6. image-Right-first-time-square-IH.jpg Repairs reporting – Getting it 'right first time'

    Achieving excellence in repairs reporting and diagnostics for frontline officers
  7. image-Void-repairs-masterclass-square-IH.jpg Void repairs masterclass – avoid empty promises

    Getting an empty property repaired and let isn’t as simple as it sounds. Many organisations struggle with getting the basics right – managing the process effectively, minimising void rental loss, turning around voids quickly and minimising refusals.