Latest member question: KPIs for income teams

A member is reviewing the KPIs they set for income teams and would be interested to hear which elements you measure, for example, arrears cases over £1,000 without a NOSP. If you can help, let … Read more

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Welfare Benefits Advisor

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

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Course of the week

Collecting with care 2024 – Mental health, housing income and rent arrears: 13 March – Live virtual training  The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, … Read more

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Course of the week

An introduction to HHSRS and housing standards: 28 March – Live virtual training  This virtual training is aimed at frontline workers who frequently go into residents’ properties. It raises awareness and knowledge of the property … Read more

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Course of the week

A new era for resident engagement – for housing staff: 22 February – Live virtual training  This course will take delegates through the new regulatory expectations, help you get where you need to be and … Read more

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Income Customer Service Officer

At Wandle, we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. The housing customer service delivery team are responsible for the delivery of excellent services … Read more

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Course of the week

Condensation, damp and mould for non-technical officers: 13 February – Live virtual training  Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more

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Income Officer

£30,296 – £33,945 (£15,148 – £16,972 pro rata) Part time 18.5 hours per week –  Wednesday, Thursday and Friday Rugby Borough Council is looking to recruit a part–time, enthusiastic Income Officer to focus on income collection from … Read more

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Course of the week

Customer complaint handling workshop: 28 February – Live virtual training  The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more

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HQN Training – new for 2024

New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here.  Further details on professionalisation requirements and the competency and conduct standard for the social … Read more

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Latest member question: valuation tools

A member would be interested who know what valuation tool others use for setting affordable rents. Can you help? Let us know below.

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Housing Quality Magazine January 2024

Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more

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HQN appoints Chloe Fletcher as new director

HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more

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Latest member question: sending rent increase letters electronically

A member would be interested to hear from anyone who sends their rent increase notification letters by email and how you approach this in your tenancy agreements. If you can help, please let us know … Read more

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RSH confirms social housing rent levels for 2024/25

The Regulator of Social Housing today confirmed rent levels for 2024/25. Following much conjecture about the repeat of a rent cap, the government has decided to revert to its old rent setting formula for 2024/25 … Read more

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Rents & Service Charge Officer

The Vacancy Salary-£30,868 per annum Location-Wythenshawe (M22) Hours of work-35 per week We have a fantastic opportunity for a Rents & Service Charge Officer to join our expanding team at Wythenshawe Community Housing Group (WCHG). … Read more

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HQN’s housing regulation quiz 2023

Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more

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Rents Compliance and Operations Manager

Permanent Bruce Kenrick House, Kings Cross, London £51,386 to £57,096 per annum for 35 hours per week. Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, … Read more

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Latest member question: rent setting policies

A member is reviewing their rent setting policy. They are a local authority and the policy needs to include social rents, new builds, living wage rents and every strand has a different avenue of setting … Read more

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Rent Support Officer – Prevention

Directorate: Customer, Place and Services Job Title: Rent Support Officer – Prevention (Permanent) Hours: 37 Hours per week (full time – to be worked flexibly in line with business needs) Salary: £27,508 – £30,125 – … Read more

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Housing Quality Magazine October 2023

The autumn edition of HQM features a big interview with Richard Blakeway, the Housing Ombudsman, in which he shares his insights into the service’s progress and his views on everything from leasehold to mergers. Lara … Read more

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Housing trust breached rent standard, concludes regulator

The Regulator of Social Housing (RSH) has concluded that Joseph Rowntree Housing Trust (JRHT) has breached the rent standard. In a new regulatory notice, the RSH has revealed that the social landlord discovered it had … Read more

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Update on 2024/25 rent increase

The ONS have released the September CPI which forms the basis of annual rent increases for 2024/25. Today’s inflation figure is higher than predicted at 6.7%. Last year when the September 2022 CPI was 10.1% … Read more

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New shared ownership rent reforms come into force

The government has this week introduced a series of reforms to shared ownership rents which apply to the leases of new shared owners who purchase homes delivered through the Affordable Homes Programme and through the … Read more

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Tenancy Sustainment Officer (Income Focused)

TENANCY SUSTAINMENT OFFICER (INCOME FOCUSED) £28,371 – £32,020 Pay Award Pending Rugby Borough Council is looking to recruit a full-time, enthusiastic Tenancy Sustainment Officer to focus on income collection from within the Housing Services Team. … Read more

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Over a third of private renters using credit to pay for rent

Over a third of private renters have used some form of credit to afford their rent in the 12 months to August this year, a charity has revealed. According to StepChange Debt Charity’s polling, there … Read more

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Income Assistant – 9-12 month Contract

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

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Housing Quality Magazine July 2023

In the July edition of HQM, we take a deep dive into the new regulatory regime and how social housing providers should be preparing. We talk to organisations that have been involved in the RSH … Read more

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Income Recovery Officer

We are currently recruiting for an Income Recovery Officer to join our Rents Team at Wythenshawe Community Housing Group. This is a permanent, full time position, working 35 hours a week. Are you aware of … Read more

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Welfare Officer

Salary: £27,852 – £32,020 Job Reference: mkc/TP/230/957 Contract Type: Fixed Term Working Hours: 18.5 Closing Date: 16 July, 2023 Job Introduction We’re seeking a Welfare Officer to support our tenants through the cost-of-living crisis. This … Read more

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