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Void repairs masterclass – avoid empty promises

  • Type HQN Training
  • Venue Birmingham
  • Start 18 Sep 2019 10:00
  • End 18 Sep 2019 16:00

Details

Void repairs masterclass – avoid empty promises

Getting an empty property repaired and let isn’t as simple as it sounds. Many organisations struggle with getting the basics right – managing the process effectively, minimising void rental loss, turning around voids quickly and minimising refusals.

There is a lot to consider and many different people involved from when you first find out about the empty property to after your new tenants have moved in.

This course covers

  • Voids repair processes and procedures
  • Legal and regulatory requirements
  • Lettable standards v fit-to-let standards
  • Pricing systems and getting value for money
  • Target setting, performance monitoring and KPIs
  • Managing internal and external contractors
  • Adding value from the voids process
  • Inspections and quality-control
  • Use of IT and business intelligence.

Who should attend?

All frontline repairs and maintenance and lettings staff, team leaders and managers as well as those that have direct responsibility for strategic oversight and management of housing management and repairs and maintenance services.

Our trainer

Kevin Bentley is an expert on procurement and contract management. Kevin will share his wealth of practical experience of the process as well as ways of improving performance and productivity, driving down costs and raising satisfaction. He will approach the subject from a practical operational perspective, and will also cover procurement, value for money and the role of residents.

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Further information

Price per delegate
Non-members:

1 delegate: £275.00 *
2 delegates: £250.00 *
3+: £225.00 *

Members of any HQN network:
1 delegate: £250.00 *
2 delegates: £225.00 *
3+: £200.00 *

*Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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