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Sustaining and managing a tenancy: mental health, mental capacity and hoarding

  • Type Public training - virtual
  • Venue Virtual training
  • Start 03 Nov 2021 09:30
  • End 03 Nov 2021 15:00


Sustaining and managing a tenancy: mental health, mental capacity and hoarding

Mental health and hoarding are often major contributory factors in people being unable to maintain tenancies. Early identification and support are vital, delivered by housing staff with an awareness of these ever more common, and often difficult to manage conditions. 

Many people who suffer from mental illness or hoard have problems managing their tenancies. They may develop arrears, cause problems to neighbours or be at risk because of their own vulnerabilities. Properties may become unsafe or squalid; access can be difficult, whether for yearly gas checks or other routine inspections; tenants may refuse to maintain properties or allow improvements by the landlord. 

This course is for all staff working with people whose mental health may impact on managing their tenancies, including hoarders. It will provide an overview of common mental health issues and will focus on tenancy sustainment/enforcement options relating to mental health and hoarding. It will link this to the Mental Capacity Act 2005 and explain how mental capacity is vital in modern day tenancy sustainment/enforcement. 

We will explore: 

  • Common mental health issues, including hoarding, and how these can impact on tenancy management 
  • The Mental Capacity Act 2005 and how capacity should be used when exploring either sustainment or enforcement options 
  • The importance of early identification of mental health or hoarding issues via appropriate assessment 
  • Practical ways to engage, develop a rapport with, and motivate tenants with mental health or hoarding issues 
  • The need for an effective risk management system and common risks when working with mental health and hoarding cases 
  • Using case studies, options for tenancy sustainment and enforcement 
  • Relevant legislation including the Care Act 2014. 

Who should attend? 

Refresher/Basic   Intermediate

All staff working with tenants with mental health issues including hoarding, or who offer tenancy sustainment/support as part of their role. 

Our trainer 

Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

This course will also be running on 4 August 2021.

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Further information

Price per delegate

1 delegate: £275.00 *
2 delegates: £250.00 *
3+: £225.00 *

Members of any HQN network:
1 delegate: £250.00 *
2 delegates: £225.00 *
3+: £200.00 *

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.


Key to who should attend:




Suitable for staff of all levels


Alternative dates

4 August 2021


This course will be particularly relevant to members of:

Residents Network
The Residents' Network


Cancellations and substitutions:

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.


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