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We are running our public training virtually until the end of 2020. Scroll below to view our range of courses or click here to view the full list.

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Solutions for tricky housing management issues

  • Type Public training - virtual
  • Venue Virtual training
  • Start 06 Nov 2020 10:00
  • End 06 Nov 2020 16:00


Solutions for tricky housing management issues

Some housing management issues can be incredibly time consuming to resolve and often get put on the “too difficult” pile. They can be relatively routine, and often minor, but still present challenges.

This workshop explores the most frequently occurring issues, examines different ways of tackling and resolving them – the options available, what works and what doesn't. It gives delegates the tools and techniques they need with clear, practical solutions.

Course content:  

Topics covered will include:

  • Challenging conversations and behaviour
  • Low level nuisance and annoyance, especially noise
  • Keeping communal areas clear – removing fire risks
  • Parking issues
  • Communal TV aerials
  • Immigration Act 'Right to Rent' and enforcement.
  • Running a business from home
  • Tenancy fraud
  • Sub-letting rooms
  • Unauthorised occupants
  • Gaining access – to inspect, repair, undertake gas safety checks etc
  • Rechargeable repairs.

Delegates should bring their main tenancy agreement with them together with examples of problem cases and how their organisation has attempted to resolve them – both successes and failures.

Our trainer

Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

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Further information

Price per delegate

1 delegate: £275.00 *
2 delegates: £250.00 *
3+: £225.00 *

Members of any HQN network:
1 delegate: £250.00 *
2 delegates: £225.00 *
3+: £200.00 *

* Please note that all prices are subject to standard VAT.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.


In-house training

If you’ve got five or more staff interested, our in-house training offers great value for money. Click here for details.