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Property and site inspection for non-technical staff
- Type HQN Training
- Venue Hilton Manchester Deansgate, 303 Deansgate, MANCHESTER, M3 4LQ
- Start 20 Jun 2019 10:00
- End 20 Jun 2019 16:00
Non-technical staff are increasingly being asked to undertake inspections of void and tenanted properties. This course will provide guidance on how to do them effectively, with a focus on the customer perspective.
Delegates will also learn how to conduct estate/area walkabout inspections in a knowledgeable and effective manner, with an emphasis on issues such as protecting the housing stock, identifying areas for future investment, health and safety, and compliance with legislative requirements.
What the course covers:
The morning session covers void management and is designed to help non-technical staff better understand and carry out pre- and post-inspections of both void and tenanted properties.
The afternoon session uses a wide range of learning techniques to help non-technical staff understand how to correctly identify and diagnose issues and potential problems when carrying out estate/area inspections.
Delegates will learn how to:
- Prepare for a property inspection
- Identify health and safety risks/issues
- Effectively document findings using standardised forms
- Diagnose defects, problems and potential problems
- Work with service users to drive up void standards
- Develop and apply re-let standards
- Monitor effectively
- Tackle an estate/area walk-about inspection
- Recognise minor and potentially serious problems.
Who should attend?
All non-technical staff who have a responsibility to manage and inspect estates, areas and properties, and everyone who wishes to improve their understanding of void and estate management.
Wayne Anderson is an expert lecturer, national conference speaker, chartered surveyor, arbitrator and consultant. His training sessions are lively, colourful and interactive and are based on extensive experience gained over 25 years with best practice organisations involved in the housing repairs and maintenance sector. Wayne has a reputation for simplifying complex issues and encouraging frontline staff to develop a deeper understanding of maintenance issues that can be applied confidently on a day-to-day basis.
Price per delegate
1 delegate: £275.00 *
2 delegates: £250.00 *
3+: £225.00 *
Members of any HQN network:
1 delegate: £250.00 *
2 delegates: £225.00 *
3+: £200.00 *
*Prices include refreshments and lunch, and are subject to VAT at the applicable rate.
Maps and directions:
Cancellations and substitutions:
A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.
Cancellations must be made in writing, and will be acknowledged by HQN Limited.