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Professional boundaries

  • Type Public training - virtual
  • Venue Virtual training
  • Start 25 Aug 2021 10:00
  • End 25 Aug 2021 15:30


Professional boundaries

Are your staff able to operate within clear, professional boundaries? Do they understand the risks of ‘crossing’ those boundaries? Are they able to find the right balance between ‘compassion’ and maintaining a professional distance?

If these questions have started you thinking, then this course is for you and your staff.

If your organisation is to deliver a high quality, professional service, clear boundaries are essential. Professional boundaries outline an effective and appropriate interaction between housing professionals and their customers. The ‘boundaries’ exist to protect both parties. Staff must understand the nature and limits of their roles and be able to recognise ‘grey areas’, where they may be at ‘risk’ of crossing the line.

Using helpful and relevant scenarios and best practice examples this course will enable staff to define the ‘limits’ of their roles and understand the need for, and benefits of, clear, professional boundaries.

Course content

  • Codes of conduct and why we need them
  • The legal and regulatory requirements for a code of conduct and professional boundaries
  • The limits of clear professional boundaries
  • The customer/worker relationship in this context
  • How to recognise ‘grey areas’ where professional boundaries are at risk of being crossed, and the associated risks
  • Good practice that can be implemented in the workplace.

Who should attend?


All housing staff and their managers.

Our trainer

Tahira Hussain has extensive experience working in the statutory and voluntary sectors. She had a 16-year career in social work, mental health, community development, charity and the housing sector.

Tahira has a successful track record in consultancy, training and project management. As an experienced project manager Tahira has delivered a range of projects, these include equality and diversity, domestic abuse awareness and inclusion strategies. Tahira has worked across a range of customer groups, including young people foyers, care homes, sheltered schemes and refuges in a contractual and consultancy capacity delivering therapy support, engaging with service users and training staff.  Tahira delivers one to one and group coaching to young people and families to develop confidence, increase self-esteem, develop goals and manage wellbeing.

This course will also be running on 24 November 2021.

Summer sale

Get £50 off per delegate by entering #SUMMER50 when booking.

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Note: Questions marked by * are mandatory

Please provide details of all delegates attending
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Further information

Price per delegate

1 delegate: £275.00 *
2 delegates: £250.00 *
3+: £225.00 *

Members of any HQN network:
1 delegate: £250.00 *
2 delegates: £225.00 *
3+: £200.00 *

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.


Key to who should attend:




Suitable for staff of all levels


This course will be particularly relevant to members of:

Equality and Diversity
The Equality and Diversity Network


Cancellations and substitutions:

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.


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In-house training

If you’ve got five or more staff interested, our in-house training offers great value for money. Click here for details.