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We are running our public training virtually until the end of 2020. Scroll below to view our range of courses or click here to view the full list.

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Now, that’s what I call income management!… Income management masterclass 2020

  • Type Public training - virtual
  • Venue Virtual training
  • Start 26 Nov 2020 10:00
  • End 27 Nov 2020 13:00


Income management masterclass 2020

A quality mix 

For decades, the Now Music compilations have kept pop fans up-to-date with the latest hits. It’s time to do the same for income management – the latest proven, practical ideas, examples and great tools. 

Topping the charts 

The three key questions that keep coming up… 

  • What are the features of a top-quality income service? 
  • Who is performing well through the migration to Universal Credit? 
  • How are they achieving this? 

Now 2020 answers these questions with a wealth of practical ideas and resources. 

All the latest hits 

  • Ten features of a highly effective income management service 
  • Ten actions you MUST take for a successful migration to UC 
  • Planning for success – modelling the impact of welfare reform and using demand analyses to optimise services and resources 
  • Maximising collection, minimising risk and sustaining tenancies through proactive arrears prevention and recovery 
  • Measuring effectiveness, managing performance and delivering value for money. 

Who should attend? 


Everyone involved in income management, arrears recovery and tenancy sustainment at strategic and operational levels. 

As we’re looking at the whole tenancy lifecycle, staff in allocations and lettings, supported housing and neighbourhood or generic housing roles. 

We particularly welcome residents involved in scrutiny and service improvement. 

Designed and led by RIEN Lead, Tony Newman, these masterclasses mix expert training and consultancy in a conference setting. 

Please note that this workshop is delivered over two days, each running from 10:00 to 13:00.

This course will also be running on 11 & 12 November 2020.

Book now

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Further information

Price per delegate

1 delegate: £175.00 *
2 delegates: £150.00 *
3+: £125.00 *

Members of any HQN network:
1 delegate: £150.00 *
2 delegates: £125.00 *
3+: £100.00 *

* Please note that all prices are subject to standard VAT.


Key to who should attend:




Suitable for staff of all levels


Alternative dates

11 & 12 November 2020


This course will be particularly relevant to members of:

Rent Income Excellence Network
The Rent Income Excellence Network


Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.


In-house training

If you’ve got five or more staff interested, our in-house training offers great value for money. Click here for details.