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Motivational interviewing

  • Type Public training - virtual
  • Venue Virtual training
  • Start 14 Oct 2021 09:30
  • End 14 Oct 2021 15:00


Motivational interviewing

Motivation is the most important factor in changing behaviour. Some service users won’t appear to have any motivation; others will, but not always necessarily for the right things, like for example paying rent or taking medication. To empower these service users to change their lives, you need to be able to help develop their motivation.

Motivational interviewing helps to develop a service user’s internal motivation to change ‘problematic’ behaviour of every kind. It is an effective and easy-to-learn technique, that helps you to develop skills such as open questioning and reflective listening to enable you to draw out motivational statements from the service user, allowing them to realise how important change is, and empower them with the confidence to carry out and then to maintain change. 

You will learn: 

  • What motivation is and how you can measure it 
  • To understand external motivation: the carrot-and-stick approach 
  • To explore Internal motivation and how it’s developed 
  • To understand the vital role of importance and confidence in internal motivation 
  • To be able to use the decisional balance technique to develop ambivalence, the first step in motivation 
  • To explore the cycle of change model and how to key-work at each stage 
  • To practise open questions, affirmations, reflective listening, and summarising (OARS micro skills) in order to develop talk of change from service users 
  • How to develop the service user’s own motivational statements into a meaningful plan for change. 

Who should attend?


All staff will benefit, since all customer facing staff should know how to help motivate their clients. Whether it’s to pay their rent, or to consider entering treatment for a mental health or substance misuse problem, the development of motivation is vital. 

Our trainer

Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

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Further information

Price per delegate

1 delegate: £275.00 *
2 delegates: £250.00 *
3+: £225.00 *

Members of any HQN network:
1 delegate: £250.00 *
2 delegates: £225.00 *
3+: £200.00 *

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.


Key to who should attend:




Suitable for staff of all levels


This course will be particularly relevant to members of all networks.


Cancellations and substitutions:

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.


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In-house training

If you’ve got five or more staff interested, our in-house training offers great value for money. Click here for details.