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Investigative interviewing masterclass
- Type HQN Training
- Venue Birmingham
- Start 19 Feb 2019 10:00
- End 19 Feb 2019 16:00
Many housing professionals are expected to be able to conduct investigative interviews, whether that’s dealing with complex cases of anti-social behaviour with multiple, conflicting accounts and counter-allegations, or issues of succession rights, sub-letting or abandonment.
Carrying out these interviews can be challenging, and risks a confrontational encounter that achieves little. This training will help staff to conduct highly successful and professional interviews that maintain a strong relationship with the interviewee (whether a witness or alleged perpetrator) and obtain a detailed and evidentially useful account of the facts.
Based on current UK police training, this course will enable housing staff to develop and use ethical and successful investigative interviewing skills for the benefit of their organisation and its customers.
This course will cover:
- Interview structure
- Interview psychology
- Managing relationships during the interview
- Triggering spontaneous disclosure
- Highly effective questions.
Who should attend?
All frontline staff who are expected to carry out investigative interviews, particularly those dealing with anti-social behaviour investigations.
After ten years’ experience as a police officer, Chris Knight has spent over 20 years working in social housing in a variety of senior roles in local authorities and housing associations, and most recently as a consultant specialising in performance improvement. He uses his experience to create an enjoyable, entertaining and positive learning environment.
This course will also be running in London.
Price per delegate
1 delegate: £275.00 *
2 delegates: £250.00 *
3+: £225.00 *
Members of any HQN network:
1 delegate: £250.00 *
2 delegates: £225.00 *
3+: £200.00 *
*Prices include refreshments and lunch, and are subject to VAT at the applicable rate.
Cancellations and substitutions:
A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.
Cancellations must be made in writing, and will be acknowledged by HQN Limited.