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Communication skills masterclass

  • Type HQN Training
  • Venue Manchester
  • Start 19 Jun 2019 10:00
  • End 19 Jun 2019 16:00


Communication skills masterclass

How good are your communication skills?

Want to learn some new techniques?

This course is a synthesis of the most famous, widely used and evidence-based communication techniques that are available which can be applied in any situation.

You will:

  • Understand motivational interviewing techniques – open questioning, reflective listening and summarising skills
  • Explore NLP and how it can help understand our own and others’ communication style, body language and priority system
  • Explore CBT and how to identify and address negative mindsets in ourselves, and others
  • Understand what defence mechanisms are, how to spot and address them
  • Learn how to use negative and use positive language effectively
  • Explore transactional analysis skills, particularly the ‘Parent-adult-child’ model.

Who will benefit from this course?

Everyone at all levels and especially staff who deal with difficult or challenging situations.

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Further information

Price per delegate

1 delegate: £275.00 *
2 delegates: £250.00 *
3+: £225.00 *

Members of any HQN network:
1 delegate: £250.00 *
2 delegates: £225.00 *
3+: £200.00 *

*Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Terms and conditions link

To read our terms and conditions please click here.