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Collecting with care 2020 – Mental health, housing income and rent arrears

  • Type Public training - virtual
  • Venue Virtual training
  • Start 10 Dec 2020 10:00
  • End 10 Dec 2020 13:00

Details

Collecting with care 2020

The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

Some of these people will be your customers. How do you balance maximising income, with supporting vulnerable people? Collecting with Care will help you to strike that balance.

The workshop will also consider the impact of the COVID-19 crisis on rent collection and working with vulnerable people.

Programme

What’s happening out there?

  • The scale and impact of mental health problems – on money, debt and housing income
  • An update on the latest research and policy developments.

Policy into practice

  • An overview of the legislative framework and how this informs arrears management
  • Applying expert guidance in practice, including recommendations from the Royal College of Psychiatrists and the Money and Mental Health Policy Institute.

Best practice and solutions

  • Case studies and practical examples of housing providers’ positive practice
  • Opportunities to share knowledge and tips amongst delegates
  • Practical tips and take-aways.

Timing

10:00 to 13:00
Break 11:20 to 11:40

Additional information

  • Presentation materials and positive practice examples will be shared
  • A free, one-hour online follow-up session will be offered.

Our trainer

An independent project manager, consultant and trainer, Tony has over 40 years’ experience across a range of industries, in the private and public sectors.

Tony’s work centres on helping social sector clients to maximise income and improve services to customers, especially to support the financial wellbeing and independence of vulnerable people.

Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science He incorporates the latest thinking on these subjects into his work.

He has extensive experience in designing and delivering highly effective negotiation training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

As an HQN associate, Tony designed HQN’s income management and financial inclusion toolkits and leads on the accreditation service for income management and tenancy sustainment.

He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

Tony has written a number of papers and presented at many conferences on the subject of income maximisation, debt recovery and financial inclusion. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

Tony is a visiting lecturer at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

This course will also be running on 9 November 2020, 18 February 2021 and 19 March 2021.

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Further information

Price per delegate
Non-members:

1 delegate: £175.00 *
2 delegates: £150.00 *
3+: £125.00 *

Members of any HQN network:
1 delegate: £150.00 *
2 delegates: £125.00 *
3+: £100.00 *

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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In-house training

If you’ve got five or more staff interested, our in-house training offers great value for money. Click here for details.