Public training

We are running our public training virtually until the end of 2020. Scroll below to view our range of courses or click here to view the full list.

Key to training icons

Key to icons

Back to the list

A practical workshop on nudge theory

  • Type Public training - virtual
  • Venue Virtual training
  • Start 05 Oct 2020 10:00
  • End 05 Oct 2020 13:00

Details

A practical workshop on nudge theory

Have you ever wondered what it would be like if you could encourage tenants to keep to the tenancy agreement without having to issue warnings or threats?

Do you spend endless time and resources trying to get tenants to pay their rent, allow access for gas and electrical servicing?

Are there other things that your tenants do, or don't do, that you wish you could change to help manage estates and tenancies better?

If the answer to any of the above is "yes", then this interactive workshop could be for you. Split into two parts:

  • Learn all about the basics of behavioural economics, otherwise known as nudge techniques, where small, often low cost changes can have huge positive impacts on services
  • Apply the basics of behavioural insights to consider real problems housing organisations are currently facing, and design nudge based solutions.

During this virtual workshop, you will learn all about the theory behind nudge, and how it has been used in different settings to achieve amazing results. We'll provide examples of how people really behave, and how this is often different from how we think they'll naturally react and the reasons for this.

We'll go through the key things to consider when implementing nudge techniques to influence positive behaviour traits, how to avoid common pitfalls and how to measure and evidence your findings.

There’s plenty of opportunity to consider some real life scenarios and challenges you're currently facing, where we use what we've learnt and devise some nudge based plans that you can take away and implement in your own organisations.

Who should attend?

All

Anyone with operational responsibilities such as:

  • Housing officers
  • Repairs staff
  • Team leaders and managers
  • Officers with responsibility for service improvements.

Our trainer

Richard Walker is an HQN trainer and associate and has extensive knowledge and experience of customer service management, both operationally and strategically, having worked in the housing sector for over 20 years. Richard has proven success of both developing and turning round complaints services and he has undertaken numerous reviews and training sessions as a trainer and consultant. He is a trained Customer Service Excellence assessor and has also operated in a private sector customer service environment. His practical and relaxed training style ensures attendees engage and get the most out of his sessions.

Book now

Note: Questions marked by * are mandatory


Please provide details of all delegates attending
Delegate Name Position Email Address Fee Payable £
 

Meet at…

Further information

Fees
Price per delegate

Non-members:
1 delegate: £175.00 *
2 delegates: £150.00 *
3+: £125.00 *

Members of any HQN network:
1 delegate: £150.00 *
2 delegates: £125.00 *
3+: £100.00 *

* Please note that all prices are subject to standard VAT.

                                    

Key to who should attend:

Basic/refresher
Refresher/Basic

Intermediate
Intermediate

Advanced
Advanced

All
Suitable for staff of all levels

                                    

This course will be particularly relevant to members of all networks.

                                    

Cancellations
Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Photos


In-house training

If you’ve got five or more staff interested, our in-house training offers great value for money. Click here for details.