Public training

We are running our public training virtually until the end of 2020. Scroll below to view our range of courses or click here to view the full list.

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    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Dec 2020 10:00
    • End09 Dec 2020 15:00

    Team leader and manager refresher

    Details

    Team leader and manager refresher

    Team leaders play a crucial role in organisations. It can also be a complex and challenging role, and this participative workshop will focus on the task of balancing the relationship between teams and management.

    The team leader role requires tact, problem solving and talent management, all delivered in a confident and efficient manner.

    This workshop takes a detailed look at what team leaders require in terms of skills, knowledge and personal abilities to be the best they can be. It also provides an opportunity to explore the ‘obstacles’ which could prevent team leaders performing to their full potential.

    By attending this course team leaders will:

    • Explore the value of role modelling positive workplace behaviours
    • Enhance their range of communication skills, and knowledge of how to use them
    • Focus on motivational and coaching style management techniques – getting the best from teams
    • Find out how to self-audit, to appreciate their strengths and develop themselves
    • Understand how to link objectives to performance.

    Course outline:

    Our one-day ‘intensive’ will equip your team leaders with practical tools and techniques they can put into practice immediately.

    • Soft skills and hard skills – learning the best of development and technical theory for team leading
    • Building team trust – tools and practical application
    • Understanding performance management approaches
    • Motivating and coaching methods and the value for a team leader.

    Who should attend?

    Refresher/Basic   Intermediate

    • New team leaders
    • People aspiring to be a team leader
    • Experienced team leaders who need a boost.

    Our trainer 

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    What previous delegates have said: 

    • "Very engaging session, time whizzed by" – Metropolitan Housing Trust
    • "Great trainer, loved her enthusiasm and presentation skills, very friendly and informative" – Camden London Borough
    • "The course was very good" – Bracknell Forest Borough Council

    This course will also be running on 4 November 2020.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    4 November 2020

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Dec 2020 10:00
    • End10 Dec 2020 13:00

    Collecting with care 2020 – Mental health, housing income and rent arrears

    Details

    Collecting with care 2020

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you balance maximising income, with supporting vulnerable people? Collecting with Care will help you to strike that balance.

    The workshop will also consider the impact of the COVID-19 crisis on rent collection and working with vulnerable people.

    Programme

    What’s happening out there?

    • The scale and impact of mental health problems – on money, debt and housing income
    • An update on the latest research and policy developments.

    Policy into practice

    • An overview of the legislative framework and how this informs arrears management
    • Applying expert guidance in practice, including recommendations from the Royal College of Psychiatrists and the Money and Mental Health Policy Institute.

    Best practice and solutions

    • Case studies and practical examples of housing providers’ positive practice
    • Opportunities to share knowledge and tips amongst delegates
    • Practical tips and take-aways.

    Timing

    10:00 to 13:00
    Break 11:20 to 11:40

    Additional information

    • Presentation materials and positive practice examples will be shared
    • A free, one-hour online follow-up session will be offered.

    Our trainer

    An independent project manager, consultant and trainer, Tony has over 40 years’ experience across a range of industries, in the private and public sectors.

    Tony’s work centres on helping social sector clients to maximise income and improve services to customers, especially to support the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science He incorporates the latest thinking on these subjects into his work.

    He has extensive experience in designing and delivering highly effective negotiation training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

    As an HQN associate, Tony designed HQN’s income management and financial inclusion toolkits and leads on the accreditation service for income management and tenancy sustainment.

    He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

    Tony has written a number of papers and presented at many conferences on the subject of income maximisation, debt recovery and financial inclusion. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

    Tony is a visiting lecturer at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

    This course will also be running on 9 November 2020, 18 February 2021 and 19 March 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Dec 2020 10:00
    • End10 Dec 2020 16:00

    Excellence in procurement and contract management

    Details

    Excellence in procurement and contract management

    Achieve excellence through your contracts and achieve value for money. 

    These are economically challenging times. We’re all busy reducing costs so it’s easy to lose sight of quality. But getting this balance right is crucial – repairs and estate services are the most frequently complained about services. Poor procurement and contract management is often at the root – organisations struggle with managing contracts and contractors effectively. 

    Intermediate level course: 

    Designed to help staff improve and develop effective procurement and contract management skills. It covers the principles, the process, the detail and the practicalities, and applies them all to effective procurement and contract management. 

    It is applicable to reactive repairs, planned and investment works as well as estate services, grounds maintenance and caretaking – whether your services are delivered by in-house teams or external contractors. 

    You’ll hear about all the problems and common pitfalls and the solutions: 

    • Internal and external rules around procurement 
    • How to establish an effective contract management system 
    • Performance management and use of KPIs 
    • What to do when things do wrong 
    • Negotiating and achieving improvement from contractors 
    • Achieving value for money 
    • The role of residents in procurement and monitoring 
    • Practical sessions and workshops based on real scenarios 
    • Procurement and social value. 

    Who should attend? 

    Intermediate

    Everyone up to middle managers with responsibility for maintenance and estate services, including staff teams, team leaders and managers from housing management, maintenance, estate services, operations, procurement, service and policy monitoring, community development and anti-social behaviour. 

    Our trainer

    Kevin Bentley is an expert on procurement and contract management. Kevin will share his wealth of practical experience of the process as well as ways of improving performance and productivity, driving down costs and raising satisfaction. He will approach the subject from a practical operational perspective, and will also cover procurement, value for money and the role of residents.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Asset management
    The Asset Management Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Dec 2020 10:00
    • End10 Dec 2020 15:30

    Social media for organisations

    Details

    Social media for organisations

    Learn how organisations can use social media to deliver services, engage with customers and employees, and use social media to enhance the effectiveness of what they do. 

    This course will… 

    Help you to utilise existing social media to get the best from it whilst managing any associated risks, and help you to get your leaders and others in the organisation embracing and using social media. It will also help you to develop an action plan for launching and improving social media use within your organisation. 

    Delegates will learn to… 

    • Understand social media and its potential uses for organisations 
    • Examine the risks associated with social media and plan how to overcome them 
    • Understand the impact of social media on organisational brand and plan how to improve this 
    • Use social media for customer engagement 
    • Use social media for both customer and employee engagement 
    • Design content for social media inside and outside the organisation. 

    Who should attend? 

    All

    • HR/OD/L&D professionals
    • Communications professionals
    • Customer-facing staff
    • Anyone with line management duties.

    Our trainer

    Gary Cookson has held several senior HR roles across various sectors, including 12 years in housing. He has delivered CIPD, ILM and CIH programmes for many years. He speaks regularly at conferences about leadership and HR, and is a social media expert.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Dec 2020 10:00
    • End10 Dec 2020 16:00

    Universal Credit: The problem areas and the practical solutions

    Details

    Universal Credit: The problem areas and the practical solutions

    This next level up builds on the lessons learned from our Complete works of Universal Credit training course.

    It focuses on the common problem areas of UC and explores the practical resolutions that staff can use working with tenants on UC.

    You will learn:

    • Who’s missing out?
    • What to do about missing elements, wrong amounts, non-dependants
    • What can be done about closed new claims and delays
    • Problems for those in work and how to overcome them – no/reduced wages, getting back to work/starting work, late payment of wages
    • Problems for self-employed and how to overcome them – no income, SEISS lump sum payment, surplus earnings, PAYE earnings and reclaims
    • Work related requirements and sanctions and how to deal with them
    • Resolving a problem via a complaint, mandatory reconsideration, appeal or the Independent Case Examiner
    • Overpayments and how to deal with them.

    This course has moved online but offers the same content as the face-to-face training by combining a mix of online learning, activities, quizzes and discussions via breakout rooms (in-house where possible). Delegates will be expected to have access to a screen as well as another internet enabled device (such as a smart phone) to participate fully in the quizzes.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start11 Dec 2020 10:00
    • End11 Dec 2020 15:30

    Safeguarding children and adults at risk

    Details

    Safeguarding children and adults at risk

    Safeguarding children and adults at risk is everyone’s business and the housing industry has an important role to play. 

    The course will raise awareness of children and adults at risk, the systems to safeguard them, and the role and responsibilities of housing staff and partner agencies. 

    It is a mandatory requirement that all staff, volunteers and contractors are trained to know what is meant by safeguarding, how to promote the welfare of adults and children, and what to do if they have concerns that a child or adult is at risk. 

    Course content 

    This one-day course is designed to give housing staff a comprehensive introduction to safeguarding children and adults covering: 

    • What makes a child or adult at risk 
    • The categories of abuse 
    • Recognising the signs and indicators of abuse 
    • The legal framework and guidance 
    • The impact of abuse and neglect 
    • Challenges to effective safeguarding 
    • The Care Act 2014 
    • Record-keeping 
    • Confidentiality and information-sharing 
    • Your responsibilities and how to report concerns 
    • The process following referral for adults and children. 

    Who should attend? 

    Refresher/Basic   Intermediate

    ALL staff, contractors and volunteers across your organisation must be able to demonstrate they have completed mandatory safeguarding training. 

    Our trainer

    Tahira Hussain has extensive experience working in the statutory and voluntary sectors. She had a 16-year career in social work, mental health, community development, charity and the housing sector.

    Tahira has a successful track record in consultancy, training and project management. As an experienced project manager Tahira has delivered a range of projects, these include equality and diversity, domestic abuse awareness and inclusion strategies. Tahira has worked across a range of customer groups, including young people foyers, care homes, sheltered schemes and refuges in a contractual and consultancy capacity delivering therapy support, engaging with service users and training staff.  Tahira delivers one to one and group coaching to young people and families to develop confidence, increase self-esteem, develop goals and manage wellbeing.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Equality and Diversity
    The Equality and Diversity Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start15 Dec 2020 09:30
    • End15 Dec 2020 15:00

    Introduction to social housing

    Details

    Introduction to social housing

    This course aims to give housing staff, board members and involved residents a working knowledge of the context in which they operate and how we have arrived there. It will give delegates insight into the development of social housing as a sector and profession, and highlight current key operational concerns and external influences on service delivery.

    Key elements of the training include:

    • Locating social housing: understanding tenure
    • Who provides social housing? Who is it for?
    • Changing demographics and new challenges for the sector
    • What is social housing and how did it develop? The Victorian philanthropists and early state intervention
    • From the welfare state to a business focus: the reconfiguration of tenants as customers
    • Housing management under the spotlight: delivering core services in context – key functions, key concerns
    • Understanding service delivery: generic versus specialist working arrangements
    • Social housing: professional concerns
    • Who funds social housing and how are we accountable?

    Who should attend?

    All

    • All staff
    • Board members
    • Involved residents
    • Any position new to the housing sector
    • Anyone wishing to update their knowledge in the rapidly changing housing world
    • In the UK or the Republic of Ireland.

    Our trainer

    Michael Guest has extensive experience operationally, as a consultant and trainer in the housing sector. This extends across working with board members, staff and involved residents in many types of housing organisation. As an established and respected Chartered Housing Professional, his own experience involves most roles in housing.

    Michael was awarded an MSc with Distinction in Housing Studies in 2020. He is well known for his approachable and participative style of training, ensuring that learning is retained and can be applied in practice.

    This course will also be running on 3 November 2020.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    3 November 2020

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start15 Dec 2020 10:00
    • End15 Dec 2020 13:00

    A practical workshop on nudge theory

    Details

    A practical workshop on nudge theory

    Have you ever wondered what it would be like if you could encourage tenants to keep to the tenancy agreement without having to issue warnings or threats?

    Do you spend endless time and resources trying to get tenants to pay their rent, allow access for gas and electrical servicing?

    Are there other things that your tenants do, or don't do, that you wish you could change to help manage estates and tenancies better?

    If the answer to any of the above is "yes", then this interactive workshop could be for you. Split into two parts:

    • Learn all about the basics of behavioural economics, otherwise known as nudge techniques, where small, often low cost changes can have huge positive impacts on services
    • Apply the basics of behavioural insights to consider real problems housing organisations are currently facing, and design nudge based solutions.

    During this virtual workshop, you will learn all about the theory behind nudge, and how it has been used in different settings to achieve amazing results. We'll provide examples of how people really behave, and how this is often different from how we think they'll naturally react and the reasons for this.

    We'll go through the key things to consider when implementing nudge techniques to influence positive behaviour traits, how to avoid common pitfalls and how to measure and evidence your findings.

    There’s plenty of opportunity to consider some real life scenarios and challenges you're currently facing, where we use what we've learnt and devise some nudge based plans that you can take away and implement in your own organisations.

    Who should attend?

    All

    Anyone with operational responsibilities such as:

    • Housing officers
    • Repairs staff
    • Team leaders and managers
    • Officers with responsibility for service improvements.

    Our trainer

    Richard Walker is an HQN trainer and associate and has extensive knowledge and experience of customer service management, both operationally and strategically, having worked in the housing sector for over 20 years. Richard has proven success of both developing and turning round complaints services and he has undertaken numerous reviews and training sessions as a trainer and consultant. He is a trained Customer Service Excellence assessor and has also operated in a private sector customer service environment. His practical and relaxed training style ensures attendees engage and get the most out of his sessions.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start16 Dec 2020 10:00
    • End16 Dec 2020 15:00

    Time management for virtual working

    Details

    Time management for virtual working

    Our working lives have changed dramatically in the last six months, and being able to plan and structure our day to get the optimum results is crucially important right now. 

    Working remotely, from the traditional workplace, from home and in blended combinations has become the norm. This workshop will combine a range of techniques and ideas to support you to become more efficient in planning and utilising your time. The workshops will be interactive and encourage peer learning – capitalising on the vital connections that can be forged in a virtual learning environment. 

    Attending this workshop will enable you to:

    • Understand what time management is, and what is isn’t
    • Learn about your personal approach to time management
    • Decide which planning tools will work for you
    • Explore prioritisation, and revisit how you can make it work for you
    • Learn how to plan your day – with breaks and working in the way that suits your commitments
    • Explore the soft skills that will help you become more efficient.

    Who should attend?

    Anyone who needs motivation, ideas and support in managing their time effectively.

    Our trainer

    Jo Carr works as an independent leadership and management coach, trainer and consultant in the health, social care and social housing sectors. Before 2013, Jo spent 25 years in management roles in social housing and the voluntary sector.  

    Jo is a lifelong learning qualified trainer, and an ILM qualified management and mentoring coach, and she also has a flair for bringing her learning and perspective from her background to help her clients find solutions for their pressure points.   

    Jo uses a flexible and eclectic mix of products and models in her work, from NLP to Situational leadership – with the focus on the client audience developing their ability through increased confidence and capacity. She is also an accredited Belbin team roles facilitator. Jo is a very skilled communicator, with an intuitive approach to working with her audience – and this is borne out in her range of delivery methods as a coach and trainer.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start07 Jan 2021 13:00
    • End07 Jan 2021 16:00

    High performance teams

    Details

    High performance teams

    People have to work together – whether as part of a formal team, or a project group or just as colleagues working for the same organisation.

    Making sure teams operate at peak performance is essential in order to maximise results.

    This workshop will explain how to do this based on the DiSC model

    It will cover:

    • The six factors that make a high performing team
    • Leadership “To Dos” for different stages of a team
    • How learning about others helps maximise effectiveness – the DiSC model
    • The five types of team
    • How to create a winning remote team.

    Suitable for everyone who is responsible for the performance of all types of “teams” (ad hoc projects or permanent formal teams), whether online or office based.

    Our trainer

    After graduating from university, Alan Aucoin started his career in the charitable sector supporting disadvantaged and at-risk young people throughout Canada.

    Working as Development Co-ordinator for Horizons for Youth, an innovative harm reduction shelter in Toronto, Alan was inspired by their resiliency and dedication to self-improvement motivating him to establish the best strategic partnerships with major companies and the community to ensure young lives continued to be inspired.

    Upon relocating to the UK, he continued his work with young people to achieve their full potential at The Prince’s Trust, the UK’s leading youth charity, covering Yorkshire and the Humber.

    Following his own life changing experience on a Quarterdeck programme, Alan was invited to become part of the Quarterdeck crew, continuing to promote the ideal that anyone can be an inspirational leader.

    Since then Alan has become an exceptional trainer and coach. He works with clients large and small and is credited with creating many people’s ‘course of a lifetime’.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start12 Jan 2021 10:00
    • End12 Jan 2021 13:00

    The governance and financial viability standard explained

    Details

    The governance and financial viability standard explained

    This is a practical workshop providing advice and guidance for everyone who wants to understand the practical requirements of the governance and financial viability standard and gain an overview of regulatory expectations. 

    The workshop considers all the requirements – the standard itself, the supplementary publications, other codes and the paperwork that’s required. And clearly explains what the Regulator of Social Housing (RSH) expects to be in place, what they look at and the tests they apply during an in-depth assessment (IDA).

    The areas covered include:

    • What the RSH’s standard covers and how the supplementary publications fit
    • The detail of each element of the standard and what it means in practice
    • Best practice approaches and examples to meet the requirements
    • A checklist of what should be in place.

    Who should attend?

    Everyone who wants to understand regulatory requirements including governance specialists, risk and finance staff, executives teams, operational managers and staff responsible for policy and compliance.

    Our trainer

    Jo Ballman is a governance and risk expert and has been a consultant and trainer for more than seven years. She has advised and provided guidance to many boards on the RSH’s expectations and helped them on their regulation journey, including creating with the board frameworks, policies and papers, and where required, voluntary undertaking action plans to help the board move to a compliant judgement. She takes a very practical approach working closely with executives, governance leads and members to embed the approaches.

    Prior to becoming a consultant Jo worked as a Director at two large housing groups where her roles held responsibility for governance and regulation, as well as risk, performance and data.  

    She is a chartered surveyor, who started her career as a development surveyor progressing to development director at one RP, before switching to the world of regulation and all it entails.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start12 Jan 2021 13:00
    • End12 Jan 2021 16:00

    Women developing in work

    Details

    Women developing in work

    The Institute of Fiscal Studies has shown that women are being negatively and financially impacted in lockdown. Their analysis suggests women are taking on 70% of the unpaid work at home – at the same time as work and career plans become hugely uncertain.

    This workshop will give you a unique opportunity to think about how you are able to manage your work and career goals whilst in lockdown. You will gain an understanding of the latest research on gender in the workplace, linking this with your own challenges. You will leave the session with insight and practical actions to implement.

    What you will learn

    • The key challenges facing women in work
    • Building and maintaining confidence and self belief
    • How to improve your resilience in lockdown
    • Why language matters – getting your voice heard
    • Being clear about priorities – working out what brings the most value
    • How to say no to taking on too much
    • How to influence as your organisation adapts to a new reality
    • Nine competencies – what high performance looks like.

    Who should attend?

    All

    This course is for all women who are dealing with the challenges of lock down and want to assess how they manage work and life effectively over the coming months.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    This course will also be running on 22 March 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    22 March 2021

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start13 Jan 2021 10:00
    • End13 Jan 2021 13:00

    Off to a flyer 2021 – Launching and sustaining successful tenancies

    Details

    Off to a flyer

    Your first contact with prospective tenants is the opportunity to establish the relationship and get the tenancy starting on the right foot.

    Yet too many miss this opportunity and accounts fall into arrears during the early stages.

    • Are you trading off short void turnaround times against rent arrears amongst new tenancies?
    • Are you loading too much information into the sign-up?
    • Are you missing key information that will help you to help your tenants to make the most of their new home?

    And during these uncertain, challenging times – are you and your prospective tenants prepared for any future changes that might affect the tenancy?

    What will we learn?

    This practical session takes a fresh look at your pre-tenancy work and helps you put positive measures in place to boost rent collection, minimise arrears and help your tenants by:

    • Identifying potential tenants' risk and support needs
    • Helping tenants to be ready to move in
    • Minimising early tenancy rent loss and arrears
    • Gathering and using household profiling data to enable targeted action
    • Establishing a payment culture amongst new tenants.

    The webinar includes case studies about housing providers who are doing innovative pre tenancy work and a knowledge-sharing workshop.

    Delegates will leave with a host of ideas and practical tips as well as a full resource pack to aid continuous learning afterwards.

    Tony also offers an optional one-hour follow-up session which is available to every delegate to further support learning.

    Who should attend?

    Everyone involved in tenancy/housing management, rent collection, arrears management, tenancy sustainment, housing-related support, lettings and allocations.

    Timings

    The webinar is delivered via Zoom and timings are as follows:
    10:00 to 13:00
    Break: 11:20 to 11:40

    Our trainer

    Tony Newman is an independent project manager, consultant and trainer. Tony has over 40 years’ experience across a range of industries, in the private and public sectors.

    Tony’s work centres on helping social sector clients to optimise services to customers, especially to support the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science He incorporates the latest thinking on these subjects into his work.

    He has extensive experience in designing and delivering highly effective training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

    Tony designed HQN’s income management and financial inclusion toolkits and developed the accreditation service for income management and tenancy sustainment. He carries out regular “hands-on” housing management service reviews and health checks.

    He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

    Tony has written a number of papers and presented at many housing conferences. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

    Tony is an associate lecturer at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

    This course will also be running on 12 March 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start21 Jan 2021 10:00
    • End21 Jan 2021 15:00

    Project management bootcamp – how to deliver a successful project

    Details

    Project management bootcamp – how to deliver a successful project

    Most organisations run projects – but under 40% of those projects are delivered on time, on budget and achieve their objectives. 

    A project has a much higher chance of success if the strategy is clear and everyone involved knows the principles of running a project. All members of the team need clarity on their roles and what is needed from others to ensure plans are effective. This training will give you the skills to ensure you plan all of this. 

    This course will be delivered in a single day – two hours in the morning and two hours in the afternoon. It will lead you through the essentials of project management, why it is needed and what makes a project run well. The focus will be on techniques and actions needed to deliver high quality projects on time and budget. Delegates will leave the day with a comprehensive overview of project management and practical skills and templates to help your organisation accomplish success. 

    What will delegates learn? 

    • Differences between a project and business as usual
    • Benefits of project management
    • Project lifecycle and features of a successful project
    • Roles within a project and characteristics of effective project teams
    • Identifying and engaging stakeholders
    • Communication for results
    • Outlining project scope and producing a plan
    • Scheduling, monitoring and reporting
    • Risk and issue management – and what to do when things go wrong
    • Managing changes 
    • How to successfully conclude a project.

    Who should attend? 

    Refresher/Basic   Intermediate

    • Everyone who wants to properly critique the way they are currently running projects and use practical project management tools and techniques that work
    • The course is suitable for people who are new to project management or those who are working as a part of a project team
    • The session content can be flexible and structured to consider the needs and experience level of those attending. 

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ), a member of the Association of Project Management and has an MSc in Strategic Project Management.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She has successfully improved performance in a variety of sectors, through setting and achieving targets in partnership with key stakeholders.

    Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. Her main focus is project management – whether training a team or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

    This course will also be running on 1 December 2020 and 16 March 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    1 December 2020

    16 March 2021

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start21 Jan 2021 14:00
    • End21 Jan 2021 17:00

    Regulation explained

    Details

    Regulation explained

    This training is for everyone wanting to understand the requirements of regulation, from new staff to those wishing to refresh their knowledge and/or to progress to executive level.

    It will cover in detail exactly what the Regulator of Social Housing (RSH) expects from registered providers:

    • What needs to be in place
    • What it expects to be submitted to them.

    This is based around the RSH’s overarching document “Regulating the standards” as well as their list of submissions.

    The session will cover:

    • The RSH’s guidance and expectations
    • How the documents and requirements all fit together
    • Where they can be found – where they are published on the websites
    • How you find out about the information held on your registered provider (and others)
    • What the submission requirements are
    • What the Governance and Financial Viability standard means in practice.

    Who should attend?

    Intermediate   Advanced

    This training is for everyone wanting to understand the requirements of regulation, from new staff to those wishing to refresh their knowledge and/or to progress to executive level.

    About our trainer

    Jo Ballman is a governance and risk expert and has been a consultant and trainer for more than 7 years.  She has advised and provided guidance to many boards on the RSH’s expectations and helped them on their regulation journey, including creating with the board frameworks, policies and papers, and where required, voluntary undertaking action plans to help the board move to a compliant judgement. She takes a very practical approach working closely with executives, governance leads and members to embed the approaches.

    Prior to becoming a consultant Jo worked as a Director at two large housing groups where her roles held responsibility for governance and regulation, as well as risk, performance and data.  

    She is a chartered surveyor, who started her career as a development surveyor progressing to development director at one RP, before switching to the world of regulation and all it entails.

    This course will also be running on 26 November 2020.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    26 November 2020

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start26 Jan 2021 09:30
    • End26 Jan 2021 12:30

    Project management essentials

    Details

    Project management essentials

    How to prioritise, plan and adapt in uncertain times

    We are all working in uncertain times and unusual situations. As soon as we’ve got a plan things change. It becomes out of date and we need to rethink our approach. This leaves people feeling frustrated, often resulting in extra work and a lack of clarity and direction.

    This online interactive session gives delegates the opportunity to explore where things are going wrong and how to cope with this. It provides practical information and offers techniques from the field of project management.

    It will bring focus so you can plan, prioritise and adapt as situations change in the months ahead.

    Delegates will learn about:

    • How project management can help manage uncertainty and deal with change
    • Working out what is essential – defining priorities
    • Effective communications for engagement
    • Outlining the scope of your work
    • Producing a feasible plan and ensuring it stays relevant
    • Risk and contingency planning (and what to do if things go wrong)
    • Scheduling, linking tasks to resource – tips and tools.

    Who should attend?

    Refresher/Basic    Intermediate

    This is essential for everyone who wants to improve the way they plan and prioritise work for themselves and others.

    This course is ideal for those new to project management who would like to learn to use some practical project management tools and techniques as well as a refresher. 

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ), a member of the Association of Project Management and has an MSc in Strategic Project Management.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She has successfully improved performance in a variety of sectors, through setting and achieving targets in partnership with key stakeholders.

    Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. Her main focus is project management – whether training a team or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

    This course will also be running on 11 November 2020.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    11 November 2020

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start26 Jan 2021 13:00
    • End26 Jan 2021 16:00

    How to brilliantly manage remote teams

    Details

    How to brilliantly manage remote teams

    The session is geared specifically to teams who will be managing some or all of their team remotely.

    How do you manage a person or team eectively when you don’t physically see them often? This is particularly difficult if the team is suddenly dispersed. This session will cover the essentials and allow you to think about how the dynamic of a team changes when people don’t all sit in the same physical space.

    How do you as a leader manage this, keep people resilient and productive and support a strong sense of team? There will be practical advice on adapting your communication style to reassure and keep the team focused.

    What the session will cover

    • How to instil a strong sense of team purpose and why this is key to motivation
    • How to keep your team focused and agree the core priorities
    • Tips and techniques to run remote meetings brilliantly so everyone can contribute
    • The kinds of distance issues to consider – physical, operational and affinity
    • Why trust is fundamental and how to develop it
    • The five questions you need to know the answer to and talk to your team about
    • How to hold individuals to account and motivate to deliver
    • How to help your team manage their anxiety, and keep up resilience.

    Who should attend?

    Intermediate   Advanced

    Anyone who leads teams based in different locations, or staff that work from home.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    This course will also be running on 23 March 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    23 March 2021

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start02 Feb 2021 13:00
    • End02 Feb 2021 16:00

    Maintaining positivity

    Details

    Maintaining positivity

    Whether you work alone, as part of a team, at home or in an office, there will be days when things just don’t seem to work out and you feel like blowing your top. Or just having a moan.

    Why aren't they listening to me?
    I could have done it quicker myself!
    When is all this uncertainty going to end?

    We are all emotional beings and we all react emotionally. If you want to operate at your most effective level you need to learn how to deal with your emotional self to regain and retain positivity. 

    This workshop will explain how:

    • What happens inside your brain when you're frustrated?
    • Why frustration happens
    • How to regain control over your emotional state
    • How to deal with the ongoing uncertainty in which we are all operating.

    This is great for anyone wanting to be more positive and more in control. Anyone is feeling frustrated – either with the current situation or when things don’t work out according to plan.  Anyone who wants to better understand their emotions.

    Our trainer

    After graduating from university, Alan Aucoin started his career in the charitable sector supporting disadvantaged and at-risk young people throughout Canada.

    Working as Development Co-ordinator for Horizons for Youth, an innovative harm reduction shelter in Toronto, Alan was inspired by their resiliency and dedication to self-improvement motivating him to establish the best strategic partnerships with major companies and the community to ensure young lives continued to be inspired.

    Upon relocating to the UK, he continued his work with young people to achieve their full potential at The Prince’s Trust, the UK’s leading youth charity, covering Yorkshire and the Humber.

    Following his own life changing experience on a Quarterdeck programme, Alan was invited to become part of the Quarterdeck crew, continuing to promote the ideal that anyone can be an inspirational leader.

    Since then Alan has become an exceptional trainer and coach. He works with clients large and small and is credited with creating many people’s ‘course of a lifetime’.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start03 Feb 2021 10:00
    • End03 Feb 2021 13:00

    Managing risks for line managers

    Details

    Managing risks for line managers

    This workshop covers everything you need to know about managing risks.

    It has been especially developed for line managers wanting to understand:

    • The whole risk framework and internal controls requirements
    • How they are expected to manage risk in their roles
    • How to address the requirements of the risk framework as set out by the Board.

    The session will cover:

    • What the Regulator of Social Housing (RSH)’s “Governance and financial viability” standard requires as a “risk management and internal controls framework”
    • What your risk approach should cover in practice
    • What this means for you as a line manager
    • How to:
      • map the risks your team raise
      • consider mitigations to those risks
      • provide assurance that risks are being managed effectively
    • What the auditors expect you to know about risk.

    Who should attend?

    Intermediate   Advanced

    This training is for everyone wanting to understand the requirements of managing risks, from new staff to those wishing to refresh their knowledge and/or to progress to executive level.

    About our trainer

    Jo Ballman is a governance and risk expert and has been a consultant and trainer for more than 7 years.  During this time she has worked with numerous registered providers of various sizes, types and structures.  She has worked closely with boards, executive teams and senior managers helping them to fully understand the RSH’s expectations and assisting them to strengthen their approaches to risk including creating frameworks, policies and risk registers. Jo is very hands on and works with executives, risk leads, senior staff and members to embed the approaches required so can give very practical guidance.

    Prior to becoming a consultant Jo worked as a Director at two large housing groups where she had responsibility for governance, regulation, risk, performance and data.  

    She is a chartered surveyor, who started her career as a development surveyor progressing to development director at one RP, before switching to the world of regulation and all it entails.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start04 Feb 2021 13:00
    • End04 Feb 2021 16:00

    Where strategy meets projects – how to bridge the gap

    Details

    Where strategy meets projects – how to bridge the gap

    59% of senior executives say their organisations struggle to bridge the strategy-implementation gap.

    Research shows that only one in 10 organisations is effectively achieving its strategic goals. Many companies have strategies which look fantastic, yet there is often no clear plan to make sure they become a reality. Choosing the right projects and delivering them effectively can be the difference between failure and success.

    Sometimes there are too many initiatives planned without considering what is feasible, and even when projects are linked to your strategy, they can struggle if there is a lack of leadership understanding of roles and processes.

    This short course will help you look at the choices you are making and understand how to use projects to turn your organisational aims and objectives into successful outcomes. You will leave the session with practical information and techniques you can implement immediately.

    What you will learn

    • Aligning projects with organisational strategy
    • Making effective choices – assessing projects for value and feasibility
    • Clarity on project roles and responsibilities
    • The importance of a project sponsor and the link with your project managers
    • Communicating your strategy for engagement – what is your feedback loop (and does it work?)
    • Guidance, reporting and assurance through phases of a project
    • Ending projects well and incorporating learning
    • Project management maturity – where do you want to aim for?

    Who should attend?

    Any leaders who wish to ensure their vision is translated into practical outcomes. Managers or directors who may be on project boards, steering groups or who are project sponsors. This training can be adapted for an in-house team, to ensure the most important areas for your organisation are covered.

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ), a member of the Association of Project Management and has an MSc in Strategic Project Management.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She has successfully improved performance in a variety of sectors, through setting and achieving targets in partnership with key stakeholders.

    Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. Her main focus is project management – whether training a team or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

     

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Feb 2021 09:30
    • End09 Feb 2021 12:30

    People skills for project managers

    Details

    People skills for project managers

    How to engage and motivate to deliver a better project outcome – a one day workshop.

    People are vital to the success of every project. Without their engagement and buy-in, even the best planned and managed project may not succeed – yet the essential skills needed to inspire, motivate and manage the individuals involved are too often neglected and overlooked. Most project management training and literature provides little guidance on how to best work with and influence people involved in your project.

    This course will draw on well researched and proven methods from the fields of project management and organisational development. It will cover the key people skills needed to build and motivate your project team.

    You will leave the day with practical tools and tips you can immediately apply to your project.

    What will delegates learn?

    • Current research on effective motivation and engagement in projects
    • The vital link between strategy and projects
    • Developing leadership styles to enhance engagement
    • How to build and motivate your project team
    • Dealing with problems that arise within a project team
    • Engaging and negotiating with stakeholders
    • Influencing without authority – working with people you don't manage
    • Planning effective communications and creating feedback loops that work
    • Managing competing demands

    Who should attend?

    This course is ideal for those who already understand the essentials of project management and who want to work more effectively with the people on their projects. It is an excellent follow up to the Project Management Bootcamp one day course.

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ), a member of the Association of Project Management and has an MSc in Strategic Project Management.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She has successfully improved performance in a variety of sectors, through setting and achieving targets in partnership with key stakeholders.

    Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. Her main focus is project management – whether training a team or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Feb 2021 13:30
    • End10 Feb 2021 16:30

    Leading strategically to develop a high performing culture

    Details

    Leading strategically to develop a high performing culture

    This virtual workshop will provide delegates with great techniques to:

    • Critique your leadership of your team – what’s helping and what do you want to change?
    • Is your strategy focussing on the right areas to enhance performance? 
    • How do you shift performance with people when their motivation has dropped?

    Delegates will go away with practical tools to enable you to think and plan in a more focused way, communicate and influence persuasively and come up with a detailed plan of the role you want to play so that you are leading a high performing team.

    What you will learn

    • Strategic choices – how to make sure our strategy supports our vision
    • How to create a high performance culture – understanding your style of leadership and what you want to develop
    • The six strategic anchors that allow us to keep the team focussed
    • The four motivation traps and how to address them
    • Who are you connecting with and how can you widen your network to ensure you are performing to your full potential.

    Who should attend?

    Anyone who leads a team and wants to challenge themselves on how they are currently performing so they stay focused and remain productive. 

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    This course will also be running on 9 December 2020.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start11 Feb 2021 10:00
    • End25 Feb 2021 15:00

    Become an exceptional project manager – two-day course

    Details

    Become an exceptional project manager

    Essential skills to manage processes and people.

    Under 40% of projects are delivered successfully. They overrun, overspend and don't achieve their stated aims.

    This unique two-day course not only shows you the essentials of project management but will give you skills to engage and motivate people on your project so that you can accomplish your plans.

    The focus for the first session will be on techniques and actions needed to deliver high quality projects. Delegates will leave the day with an overview of project management processes along with practical skills and templates.

    The second session will focus on people skills needed at different stages of the project lifecycle. It draws on research and proven methods from both the fields of project management and organisational development, looking at tools used by organisations who successfully implement strategic initiatives.

    We will do practical work throughout the two sessions to think about your real life projects and issues. You will leave the course with tools and tips you can use straight away to improve your projects and engage the people who are vital to their success.

    What will delegates learn?

    Day 1: Project management fundamentals

    • Differences between a project and business as usual
    • Benefits of project management
    • Project lifecycle and features of a successful project
    • Identifying and mapping stakeholders
    • How to draw up a communications plan
    • Outlining scope, business case, project plan
    • Scheduling, monitoring, reporting – how to get the best out of limited resources
    • Risk planning and issue management – what to do if things go wrong
    • Managing project changes
    • How to successfully conclude a project.

    Day 2: People skills for project managers

    • Current research on effective motivation for individuals and teams
    • The vital link between strategy and projects
    • Developing leadership styles to enhance engagement
    • Building and motivating your project team
    • Dealing with problems that arise within a project team
    • Engaging and negotiating with stakeholders
    • Influencing without authority – working with people you don't manage
    • Planning effective communications and creating feedback loops that work
    • Managing competing demands.

    Who should attend?

    Everyone who wants to understand practical project management tools and techniques, and who wants to work more effectively with the people on their projects. The course is suitable for people who are new to project management or those already leading project teams who want to further develop their skillset.

    Please note: This course will be held over two days with the first session on 11 February 2021 and the second on 25 February 2021. Each day will run from 10am - 12pm and 1pm - 3pm.

     

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ), a member of the Association of Project Management and has an MSc in Strategic Project Management.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She has successfully improved performance in a variety of sectors, through setting and achieving targets in partnership with key stakeholders.

    Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. Her main focus is project management – whether training a team or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members: £500.00 *
    Members of any HQN network: £450.00 *

    * Please note that all prices are subject to standard VAT. 

    Dates and timings:

    This course will be held over two days with the first session on 11 February 2021 and the second on 25 February 2021.

    Each day will run from 10am - 12pm and 1pm - 3pm.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start11 Feb 2021 10:00
    • End12 Feb 2021 13:00

    Rent First: Positive conversations to maximise income, help people and prevent homelessness

    Details

    Rent First: Positive conversations to maximise income, help people and prevent homelessness

    Landlords and customers are having to adjust to the many changes arising from Covid-19 and the “new normal”.

    This virtual workshop – delivered over Zoom on two consecutive mornings (10.00am to 13.00pm) – explores the new challenges for housing providers working hard to maximise income and support customers. Some customers will be new to claiming benefits, others will be facing greater financial pressures as a result of lockdown and social distancing, many will be vulnerable and need extra support.

    The practical workshop will examine the skills that are needed for any negotiating situation bringing together proven techniques and strategies for effective negotiation, motivational interviewing and debt management.

    Although focused on housing income management, the tips and techniques are fully transferable to other areas of work as well as participants’ personal lives.

    Why “Rent First?”

    When our financial circumstances change, one of the most pressing concerns is how to meet our housing costs. This is true for most social housing tenants.

    “Rent first” is not about landlords taking an unduly hard line with tenants but simply reflects that this is a high priority for both parties and the starting point for positive conversations.

    What will delegates learn?

    These workshops will boost participants’ knowledge and confidence in:

    • Initiating and managing positive conversations
    • Instilling a payment culture with empathy
    • Handling objections assertively and engaging customers in finding solutions
    • Negotiating payment plans and motivating changes in payment behaviours
    • Helping customers to pay on time and to manage their accounts successfully.

    At the end of the workshop, participants will be able to:

    • Apply a motivational, solution-based negotiation framework
    • Know their preferred negotiating style and how each style influences outcomes.
    • Prepare effectively for discussing debt with customers
    • Gain confidence in initiating a discussion regarding debt
    • Apply practical frameworks and core skills to handle calls effectively and efficiently
    • Handle payment objections empathetically but assertively
    • Guide customers through sensitive and challenging discussions
    • Manage situations where customers present mental health issues, based on the latest expert guidance.

    Put simply, applying these skills in practice will help your customers, boost your income and prevent homelessness.

    Timings        

    This online workshop is delivered via Zoom, over two days.

    The timings for each day are:
    10.00am to 13.00pm (break 11.20am to 11.40am)

    Who should attend?

    All

    Both new and experienced officers would benefit from this course. Although focused on income collection and debt recovery, the skills are highly transferable to other areas of work.

    Our trainer

    Tony Newman is a project manager, consultant and trainer with over 30 years’ experience across a range of industries, in the private and public sectors.

    His work centres on helping social sector clients to maximise income and improve services to customers, especially to support the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science. He incorporates the latest thinking on these subjects into his work.

    He has extensive experience in designing and delivering highly effective negotiation training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

    As an HQN associate, Tony designed HQN’s income management and financial inclusion toolkits and helped to develop the accreditation service for income management. He leads the specialist Rent Income Excellence Network and carries out regular “hands-on” service reviews and health checks on rent collection and arrears management.

    He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

    Tony has written a number of papers and presented at many conferences on the subject of income maximisation, debt recovery and financial inclusion. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

    Tony is a member of the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

    He is an associate lecturer at the University of Salford where he designs and leads on the University’s Introduction to Housing Policy and Practice blended learning degree module and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

    This course will also be running on 7 & 8 December 2020, 4 & 5 March 2021 and 13 & 14 April 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    7 & 8 December 2020

    4 & 5 March 2021

    13 & 14 April 2021

                                        

    This course will be particularly relevant to members of:

    Rent Income Excellence Network
    The Rent Income Excellence Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start17 Feb 2021 13:00
    • End17 Feb 2021 16:00

    Leadership at every level – how to be influential

    Details

    Leadership at every level – how to be influential

    Don’t be limited by your job title and make sure others aren’t limited by theirs.

    Leadership at every level – or 360 leadership – is a way of ensuring everyone in the business sees themselves as influential in the achievements of the business.

    Spreading leadership skills throughout the organisation, whether someone is running the company or running errands, is the best way to be. But it takes a special kind of leadership to promote 360 leadership and ensure the culture is one where such a mindset flourishes.

    This session questions the typical leadership top down, hierarchical model.

    By the end of it you will:

    • Understand why it’s important to move away from a traditional model and adopt a more modern approach
    • Recognise the importance of other departments and how they all work together as influential in the achievements of the business
    • Understand how everyone can feel important and everyone contribute in a meaningful way recognising one anothers’ importance
    • Feel enthused, confident and eager to put this into practice.

    360 leadership is about how you feel within your own workplace, how you make others feel and about how your leaders, and others, view you.

    Who should attend?

    All

    • Everyone, regardless of their level in the business, who wants to improve their influence
    • Leaders who want to encourage a 360 leadership culture.

    Our trainer

    Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best. 

    Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.  

    As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams. 

    Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.

    About Quarterdeck

    Quarterdeck is a Leadership and Management training company. They specialise in creating long term behavioural change in leaders that enables them to motivate and inspire their teams to grow the business. 

    Managing Directors bring Quarterdeck in when:

    • They are striving to create self-sufficient leaders who will grow and develop the business
    • The leadership is not delegating enough and the business is stagnating or not growing as it should be
    • The communication in the leadership team or throughout the business, is stalling growth, or making progress difficult, when difficult conversations are not happening as they should
    • The leadership team, together or individually, are struggling to motivate or inspire their teams, or deal with a negative culture, or deal with stress and overwhelm.

    Clients experience tremendous success and rave about Quarterdeck's work because their approach is different from most leadership training. They focus on giving the individual practical pragmatic skills that reap immediate rewards. They are not interested in leadership models or theories, or profiling. None of these encourage change, they encourage stagnation and excuses. 80% of Quarterdeck's business is repeat and their NPS score is 70+, which they're extremely proud of.

    This course will also be running on 9 November 2020.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    9 November 2020

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start18 Feb 2021 10:00
    • End18 Feb 2021 13:00

    Collecting with care 2021 – Mental health, housing income and rent arrears

    Details

    Collecting with care 2021 – Mental health, housing income and rent arrears

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you balance maximising income, with supporting vulnerable people? Collecting with Care will help you to strike that balance.

    The workshop will also consider the impact of the COVID-19 crisis on rent collection and working with vulnerable people.

    Programme

    What’s happening out there?

    • The scale and impact of mental health problems – on money, debt and housing income
    • An update on the latest research and policy developments.

    Policy into practice

    • An overview of the legislative framework and how this informs arrears management
    • Applying expert guidance in practice, including recommendations from the Royal College of Psychiatrists and the Money and Mental Health Policy Institute.

    Best practice and solutions

    • Case studies and practical examples of housing providers’ positive practice
    • Opportunities to share knowledge and tips amongst delegates
    • Practical tips and take-aways.

    Timing

    10:00 to 13:00
    Break 11:20 to 11:40

    Additional information

    • Presentation materials and positive practice examples will be shared
    • A free, one-hour online follow-up session will be offered.

    Our trainer

    An independent project manager, consultant and trainer, Tony has over 40 years’ experience across a range of industries, in the private and public sectors.

    Tony’s work centres on helping social sector clients to maximise income and improve services to customers, especially to support the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science He incorporates the latest thinking on these subjects into his work.

    He has extensive experience in designing and delivering highly effective negotiation training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

    As an HQN associate, Tony designed HQN’s income management and financial inclusion toolkits and leads on the accreditation service for income management and tenancy sustainment.

    He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

    Tony has written a number of papers and presented at many conferences on the subject of income maximisation, debt recovery and financial inclusion. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

    Tony is a visiting lecturer at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

    This course will also be running on 9 November 2020, 10 December 2020 and 19 March 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start19 Feb 2021 10:00
    • End19 Feb 2021 13:00

    Gone but not forgotten – managing former tenant debt

    Details

    Gone but not forgotten – managing former tenant debt

    Efficient collection and recovery of former tenant arrears (FTA) must be a key part of any successful income management strategy.

    The practical course is fully updated with the latest tips and ideas that will help you to:

    • Minimise debt and maximise FTA collection
    • Develop a proactive service that delivers value for money
    • Boost individual and team effectiveness and performance
    • Measure success and plan for the future.

    What will you learn?

    Tony Newman, RIEN lead, will provide you with a toolkit of resources and best practice examples.

    He’ll take you through the FTA process ensuring you …

    • Understand the causes of FTA and the impact on the business and customers
    • Know how to prevent and minimise FTA
    • Drive collection rates up through dynamic case management, using the latest technology and techniques from the commercial sector
    • Use low-cost tracing facilities
    • Learn the secrets of working with debt collection and tracing agents
    • Work effectively with the Courts as part of the FTA recovery process
    • Measure success and building upon it.

    Who should attend?

    All

    Everyone involved in

    • Prevention and collection of former tenant rent arrears
    • Those advising residents on money management and benefit: income and rent arrears officers, housing officers, contact centre staff, estate and neighbourhood management staff, support workers, welfare benefit and debt advisers, and financial inclusion officers.

    Our trainer

    Tony Newman is lead associate for HQN’s Rent Income Excellence Network, with extensive experience in industry, local government and social housing.

    Having helped many organisations to achieve significant improvements in collection performance and customer focus, Tony brings an unrivalled, clear understanding of best practice in housing income management.

    Tony developed HQN’s income management and former tenant arrears toolkits and accreditation service.

    He is a member of the Chartered Institutes of Housing and Credit Management, regional representative for the Financial Health Exchange and a module leader and lecturer at the University of Salford.

    This course will also be running on 19 November 2020.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    19 November 2020

                                        

    This course will be particularly relevant to members of:

    Rent Income Excellence Network
    The Rent Income Excellence Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start04 Mar 2021 10:00
    • End05 Mar 2021 13:00

    Rent First: Positive conversations to maximise income, help people and prevent homelessness

    Details

    Rent First: Positive conversations to maximise income, help people and prevent homelessness

    Landlords and customers are having to adjust to the many changes arising from Covid-19 and the “new normal”.

    This virtual workshop – delivered over Zoom on two consecutive mornings (10.00am to 13.00pm) – explores the new challenges for housing providers working hard to maximise income and support customers. Some customers will be new to claiming benefits, others will be facing greater financial pressures as a result of lockdown and social distancing, many will be vulnerable and need extra support.

    The practical workshop will examine the skills that are needed for any negotiating situation bringing together proven techniques and strategies for effective negotiation, motivational interviewing and debt management.

    Although focused on housing income management, the tips and techniques are fully transferable to other areas of work as well as participants’ personal lives.

    Why “Rent First?”

    When our financial circumstances change, one of the most pressing concerns is how to meet our housing costs. This is true for most social housing tenants.

    “Rent first” is not about landlords taking an unduly hard line with tenants but simply reflects that this is a high priority for both parties and the starting point for positive conversations.

    What will delegates learn?

    These workshops will boost participants’ knowledge and confidence in:

    • Initiating and managing positive conversations
    • Instilling a payment culture with empathy
    • Handling objections assertively and engaging customers in finding solutions
    • Negotiating payment plans and motivating changes in payment behaviours
    • Helping customers to pay on time and to manage their accounts successfully.

    At the end of the workshop, participants will be able to:

    • Apply a motivational, solution-based negotiation framework
    • Know their preferred negotiating style and how each style influences outcomes.
    • Prepare effectively for discussing debt with customers
    • Gain confidence in initiating a discussion regarding debt
    • Apply practical frameworks and core skills to handle calls effectively and efficiently
    • Handle payment objections empathetically but assertively
    • Guide customers through sensitive and challenging discussions
    • Manage situations where customers present mental health issues, based on the latest expert guidance.

    Put simply, applying these skills in practice will help your customers, boost your income and prevent homelessness.

    Timings        

    This online workshop is delivered via Zoom, over two days.

    The timings for each day are:
    10.00am to 13.00pm (break 11.20am to 11.40am)

    Who should attend?

    All

    Both new and experienced officers would benefit from this course. Although focused on income collection and debt recovery, the skills are highly transferable to other areas of work.

    Our trainer

    Tony Newman is a project manager, consultant and trainer with over 30 years’ experience across a range of industries, in the private and public sectors.

    His work centres on helping social sector clients to maximise income and improve services to customers, especially to support the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science. He incorporates the latest thinking on these subjects into his work.

    He has extensive experience in designing and delivering highly effective negotiation training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

    As an HQN associate, Tony designed HQN’s income management and financial inclusion toolkits and helped to develop the accreditation service for income management. He leads the specialist Rent Income Excellence Network and carries out regular “hands-on” service reviews and health checks on rent collection and arrears management.

    He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

    Tony has written a number of papers and presented at many conferences on the subject of income maximisation, debt recovery and financial inclusion. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

    Tony is a member of the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

    He is an associate lecturer at the University of Salford where he designs and leads on the University’s Introduction to Housing Policy and Practice blended learning degree module and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

    This course will also be running on 7 & 8 December 2020, 11 & 12 February 2021 and 13 & 14 April 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    7 & 8 December 2020

    11 & 12 February 2021

    13 & 14 April 2021

                                        

    This course will be particularly relevant to members of:

    Rent Income Excellence Network
    The Rent Income Excellence Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start12 Mar 2021 10:00
    • End12 Mar 2021 13:00

    Off to a flyer 2021 – Launching and sustaining successful tenancies

    Details

    Off to a flyer

    Your first contact with prospective tenants is the opportunity to establish the relationship and get the tenancy starting on the right foot.

    Yet too many miss this opportunity and accounts fall into arrears during the early stages.

    • Are you trading off short void turnaround times against rent arrears amongst new tenancies?
    • Are you loading too much information into the sign-up?
    • Are you missing key information that will help you to help your tenants to make the most of their new home?

    And during these uncertain, challenging times – are you and your prospective tenants prepared for any future changes that might affect the tenancy?

    What will we learn?

    This practical session takes a fresh look at your pre-tenancy work and helps you put positive measures in place to boost rent collection, minimise arrears and help your tenants by:

    • Identifying potential tenants' risk and support needs
    • Helping tenants to be ready to move in
    • Minimising early tenancy rent loss and arrears
    • Gathering and using household profiling data to enable targeted action
    • Establishing a payment culture amongst new tenants.

    The webinar includes case studies about housing providers who are doing innovative pre tenancy work and a knowledge-sharing workshop.

    Delegates will leave with a host of ideas and practical tips as well as a full resource pack to aid continuous learning afterwards.

    Tony also offers an optional one-hour follow-up session which is available to every delegate to further support learning.

    Who should attend?

    Everyone involved in tenancy/housing management, rent collection, arrears management, tenancy sustainment, housing-related support, lettings and allocations.

    Timings

    The webinar is delivered via Zoom and timings are as follows:
    10:00 to 13:00
    Break: 11:20 to 11:40

    Our trainer

    Tony Newman is an independent project manager, consultant and trainer. Tony has over 40 years’ experience across a range of industries, in the private and public sectors.

    Tony’s work centres on helping social sector clients to optimise services to customers, especially to support the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science He incorporates the latest thinking on these subjects into his work.

    He has extensive experience in designing and delivering highly effective training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

    Tony designed HQN’s income management and financial inclusion toolkits and developed the accreditation service for income management and tenancy sustainment. He carries out regular “hands-on” housing management service reviews and health checks.

    He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

    Tony has written a number of papers and presented at many housing conferences. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

    Tony is an associate lecturer at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

    This course will also be running on 13 January 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start16 Mar 2021 10:00
    • End16 Mar 2021 15:00

    Project management bootcamp – how to deliver a successful project

    Details

    Project management bootcamp – how to deliver a successful project

    Most organisations run projects – but under 40% of those projects are delivered on time, on budget and achieve their objectives. 

    A project has a much higher chance of success if the strategy is clear and everyone involved knows the principles of running a project. All members of the team need clarity on their roles and what is needed from others to ensure plans are effective. This training will give you the skills to ensure you plan all of this. 

    This course will be delivered in a single day – two hours in the morning and two hours in the afternoon. It will lead you through the essentials of project management, why it is needed and what makes a project run well. The focus will be on techniques and actions needed to deliver high quality projects on time and budget. Delegates will leave the day with a comprehensive overview of project management and practical skills and templates to help your organisation accomplish success. 

    What will delegates learn? 

    • Differences between a project and business as usual
    • Benefits of project management
    • Project lifecycle and features of a successful project
    • Roles within a project and characteristics of effective project teams
    • Identifying and engaging stakeholders
    • Communication for results
    • Outlining project scope and producing a plan
    • Scheduling, monitoring and reporting
    • Risk and issue management – and what to do when things go wrong
    • Managing changes 
    • How to successfully conclude a project.

    Who should attend? 

    Refresher/Basic   Intermediate

    • Everyone who wants to properly critique the way they are currently running projects and use practical project management tools and techniques that work
    • The course is suitable for people who are new to project management or those who are working as a part of a project team
    • The session content can be flexible and structured to consider the needs and experience level of those attending. 

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ), a member of the Association of Project Management and has an MSc in Strategic Project Management.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She has successfully improved performance in a variety of sectors, through setting and achieving targets in partnership with key stakeholders.

    Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. Her main focus is project management – whether training a team or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

    This course will also be running on 1 December 2020 and 21 January 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    1 December 2020

    21 January 2021

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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