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Tenancy management – the essential guide for housing officers


Tenancy management – the essential guide for housing officers

Are you new to the field of housing and wondering what your job will involve? Have you been a housing officer for a while and would like to know that you are dealing with tenancy management issues effectively? If so, then this is the course for you! 

Housing officers have a challenging role, dealing with different issues every day. This course is your survival manual for making sure you are confident that you are supporting your tenants when you should and using enforcement when it is necessary.

What will delegates learn?

  • How to effectively deal with tenancy management issues
  • Practical skills to support tenants who need help in managing their tenancy
  • Techniques to investigate tenancy issues
  • Confidence that when enforcement is necessary, you will have done all you can.

This course will cover:

  • Real issues faced by housing officers
  • Provide real solutions to help you carry out your job
  • Untidy gardens
  • Abandoned vehicles
  • How to tackle no access cases
  • Succession
  • Assignments
  • Changes to the tenancy agreement – joint to sole and sole to joint
  • How to deal with abandonment
  • When to support and when to enforce
  • Practical advice
  • Case studies to practice real scenarios.

Who should attend?

Housing officers who are new to the role and those who want more confidence tackling tenancy management issues in a social housing context.

Our trainer

Mel Cant trained as a barrister and specialises in social housing law. After ten years in the legal profession, she spent a further ten working within local government, predominantly in the areas of homelessness, housing advice and allocations and lettings, as both a practitioner and consultant. She has been the Homelessness Review Officer for City of York Council for nearly ten years and undertakes the s202 reviews for all but one of the other North Yorkshire authorities. 

This course will also be running in London.

SOLD OUT. To join our waiting list, please email

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Further information

Price per delegate

1 delegate: £275.00 *
2 delegates: £250.00 *
3+: £225.00 *

Members of any HQN network:
1 delegate: £250.00 *
2 delegates: £225.00 *
3+: £200.00 *

*Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

Map and directions

Download directions to the venue

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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Terms and conditions link

To read our terms and conditions please click here.

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Did you know that all our training courses can be run in-house at your offices? We also offer bespoke training to suit your requirements. For more information, please email Anna Pattison at