Back to the list

Making scrutiny work – workshop for involved residents and resident involvement staff

  • Type Public Training - North
  • Venue Newcastle
  • Start 28 Jan 2020 10:00
  • End 28 Jan 2020 16:00


Making scrutiny work

Resident scrutiny is all about tenants and leaseholders holding their landlords to account. An effective scrutiny exercise should report on well evidenced findings and identify recommendations which really make a difference – benefiting both residents and landlords.

But it’s not as simple as it sounds. This workshop will build on best practice and give delegates ideas to take back.

Delegates will learn

  • How to set up and organise a resident scrutiny panel
  • What support and resources it should receive
  • The objectives and purpose of scrutiny
  • About working as a team
  • How to choose what to scrutinise
  • Methods that can be used in a scrutiny
  • How to work with the landlord body
  • How to source good practice for the service being scrutinised
  • The principles of producing an effective report
  • How to ensure a rigorous and robust set of conclusions
  • How to develop recommendations from those conclusions
  • How to ensure the recommendations are implemented.

Who should attend

Residents (tenants and leaseholders) of housing associations, local authorities and ALMOs.  Staff who work with and support involved residents. This workshop is ideal for everyone new to scrutiny as well as those wanting to refresh their approach.

Our trainer

Michael Guest has considerable hands on experience of working as an independent adviser and trainer to residents undertaking scrutiny including scrutiny teams who have won national and regional awards for their achievements. He recently led a national masterclass on the topic. As well as scrutiny itself, Michael has extensive knowledge and experience of housing which means he can provide technical support no matter what service area is being scrutinised. His training is consistently well received with delegates commenting on his approachable and accessible, yet professional style. 

This course will also be running in Birmingham, London and Manchester.

Book now

Note: Questions marked by * are mandatory

Please provide details of all delegates attending
Delegate Name Position Email Address Fee Payable £

Meet at…

Further information

Price per delegate

1 delegate: £275.00 *
2 delegates: £250.00 *
3+: £225.00 *

Members of any HQN network:
1 delegate: £250.00 *
2 delegates: £225.00 *
3+: £200.00 *

*Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Terms and conditions link

To read our terms and conditions please click here.

In-house footer

Did you know that all our training courses can be run in-house at your offices? We also offer bespoke training to suit your requirements. For more information, please email Anna Pattison at