Product of the month – May

HQN’s product of the month – a training package designed to help organisations achieve real and lasting improvements.

Unlocking construction – product of the month

Unlocking construction

This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues. 

What will delegates learn? 

  • How basic construction works 
  • How to diagnose basic construction problems 
  • How to recognise potential maintenance problems 
  • How to recognise issues relating to health and safety in construction 
  • How to communicate more effectively regarding technical issues 
  • How to handle repair requests more efficiently 
  • How to discuss technical issues more effectively and gain confidence 
  • How to speak knowledgeably regarding construction and maintenance 
  • How to get it right first time, saving money and resources. 

Who should attend? 

  • Contact centre operatives 
  • Housing management staff and caretakers 
  • Staff who undertake estate visits 
  • Sheltered housing staff 
  • Repairs centre managers 
  • Customer inspectors 
  • Everyone from a non-technical background who wishes to increase their knowledge of construction. 

Click on the images below to find out more and to book.

Unlocking construction London      Unlocking construction Cardiff      Unlocking construction Bristol

In-house training strip

In-house training

If you would like this course tailoring to your organisation we also offer in-house training. Please contact Anna Pattison on 01904 557197 or email for more information.