Off to a flyer 2021 – Launching and sustaining successful tenancies – half-day course

Your first contact with prospective tenants is the opportunity to establish the relationship and get the tenancy starting on the right foot.

Off to a flyer 2021 – Launching and sustaining successful tenancies – half-day course

Off to a flyer Yet too many miss this opportunity and accounts fall into arrears during the early stages.

  • Are you trading off short void turnaround times against rent arrears amongst new tenancies?
  • Are you loading too much information into the sign-up?
  • Are you missing key information that will help you to help your tenants to make the most of their new home?

And during these uncertain, challenging times – are you and your prospective tenants prepared for any future changes that might affect the tenancy?

What will we learn?

This practical session takes a fresh look at your pre-tenancy work and helps you put positive measures in place to boost rent collection, minimise arrears and help your tenants by:

  • Identifying potential tenants' risk and support needs
  • Helping tenants to be ready to move in
  • Minimising early tenancy rent loss and arrears
  • Gathering and using household profiling data to enable targeted action
  • Establishing a payment culture amongst new tenants.

The webinar includes case studies about housing providers who are doing innovative pre tenancy work and a knowledge-sharing workshop.

Delegates will leave with a host of ideas and practical tips as well as a full resource pack to aid continuous learning afterwards.

Tony also offers an optional one-hour follow-up session which is available to every delegate to further support learning.

Who should attend?

Everyone involved in tenancy/housing management, rent collection, arrears management, tenancy sustainment, housing-related support, lettings and allocations.

Tony Newman - training

Income management Tony Newman

An independent project manager, consultant and trainer, Tony has over 40 years’ experience across a range of industries, in the private and public sectors.

Tony’s work centres on helping social sector clients to maximise income and improve services to customers, especially to support the financial wellbeing and independence of vulnerable people.

Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science He incorporates the latest thinking on these subjects into his work.

He has extensive experience in designing and delivering highly effective negotiation training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

As an HQN associate, Tony designed HQN’s income management and financial inclusion toolkits and leads on the accreditation service for income management and tenancy sustainment.

He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

Tony has written a number of papers and presented at many conferences on the subject of income maximisation, debt recovery and financial inclusion. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

Tony is a visiting lecturer at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing