About MRI Software

MRI Software is a leading provider of web-based solutions for housing associations and local authorities in the UK and Ireland. Through its comprehensive suite of customer-focused products and applications they deliver flexibility, choice and scale to more than 850 social housing clients in the region.

The MRI Social Housing solution consists of the following services:

  • Housing Management – Technology that brings together tenants, their homes, workforces, and the wider community.
  • Customer Self Service – Providing housing customers with 24/7 access to key digital services including rent balances, payments, and repairs
  • Housing CRM – Transform customer relationships by putting customer service at the heart of the organisation, with automated processes to drive real efficiency
  • Housing Analytics – income analytics for arrears management, tenancy analytics for early intervention and tenant sustainability as well as tools to assist with debt recovery and pre-tenancy checks
  • Asset Management – Designed to manage compliance, review and update key data, and take a strategic data-driven view of the housing stock
  • Repairs & Maintenance – Manage the repairs & maintenance process with a complete, end-to-end, integrated system for recording, scheduling and delivering planned and emergency work
  • Financial Solutions – A comprehensive range of options including enterprise, modular and cloud finance systems, along with component accounting and strategic financial modelling
  • Managed Services & Cloud – Their team of software experts, with deep knowledge of the social housing sector, can become an extension to your in-house IT team
  • Business Essentials – From document management and SMS communications to centralised data-exchange platforms, MRI can help you with any aspect of your organisation’s most important asset – data.

Our work in partnership

MRI Software partners with HQN’s main network and IOT network and are members of RIEN, asset management, housing management, strategic and finance networks.

Committed to transforming tenants lives and experiences, and it’s MRI’s goal to become the trusted technology partner of choice for the sector.

Over the past two years MRI have worked with HQN at a number of events and consulted with members as part of resident led and provider led focus groups to drive findings for the Resident Voice Index research. The Resident Voice initiative is a long-term project to gather anonymised survey responses from people living in social housing in the UK about how they feel about their homes and local surroundings. These short surveys are designed to provide policy makers and housing providers with the information they can use to improve neighbourhoods and communities.

Find out more about the research here;  https://residentvoiceindex.com/