Partner workshops

Join us at our interactive partner workshops as we join forces with some of the sector’s most influential suppliers and tackle the big questions in housing. Learn from our partner’s trove of proven practices, on the ground insights and cross-industry expertise, while networking with other HQN members.

    • Event TypePartner workshop
    • VenueVirtual workshop
    • Start19 Nov 2021 11:00
    • End19 Nov 2021 12:00

    Managing safety and compliance roundtable: Property Management, in Focus with Plentific

    Details

    Free to members

    Ensuring buildings are safe and properties compliant is one of the most important responsibilities for housing providers. With increasing regulation about how these issues should be addressed, ensuring responsibilities are met is critical. Effective compliance management processes are essential to bring disparate processes together, ensure tenant safety, operational efficiency and improved decision-making.

    In this interactive roundtable, led by Plentific, attendees will discuss how they approach compliance and safety and best practices for ensuring residents are kept safe.

    What will be covered:

    This virtual best practice group will explore best practice approaches, strategies, and references to:

    • Recent changes in legislation including the Building Safety Bill and Fire Safety Act
    • How compliance processes are managed
    • Best practice for ensuring all legislative and regulatory responsibilities are met.

    Why should you attend?

    Drawing on best practice in compliance management and experiences, delegates will come away feeling inspired to transform compliance records, resolve issues and optimise automation processes.

    Plentific brings together change makers from property, housing management and proptech together to develop innovative digital solutions which creates rapid results in product development and long term strategic impact. Your feedback and input into this session will directly contribute to Plentific new technological advances in this area.

    What will you take away from the event?

    Delegates will leave the sessions with an improved understanding of compliance challenges and possible best practice solutions.  

    Who should attend this event?

    If you are a leading a team in the management of safety and compliance, join us at this strategic roundtable to discuss operational improvements and potential solutions and take back these best practice insights to your wider team.

    Speakers:

    Haris Khan, Director, Group Strategy & UK Xommercial, joined Plentific after holding roles in some of the worlds most recognised banking institutions. Having spent 5 years developing residential real estate in prime London boroughs, he has always held a keen interest in property. Moving to a full-time professional property venture. Haris recognised firsthand the challenges in managing property repairs. Since joining Plentific, Haris has had the opportunity to resolve these challenges for many property managers and is become a leading voice in the future of property management

    Plentific is trusted by some of the best-known organizations in property, including L&Q, Peabody, Notting Hill Genesis, Grand City Properties and Knight Frank to manage more than 350,000 properties across the UK, Germany and USA. Its software integrates repairs, compliance, and voids management with a marketplace of more than 18,000 contractors to streamline property maintenance and provide instant insight into the health of a property portfolio. For more information please visit: https://www.plentific.com/

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: (Delete where applicable)

    The Asset Management Network | Health and safety network

     

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members and non-members.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePartner workshop
    • VenueVirtual workshop
    • Start19 Nov 2021 13:00
    • End19 Nov 2021 14:00

    Opti channel tenant communication and chatbots - what you need to know!

    Details

    Opti channel tenant communication and chatbots - what you need to know!

    Free event!

    The evolution of tenant engagement is happening now. Join us as we explore why omni-channel is a thing of the past, how 2022 will embrace Opti-channel communication and where chatbot technology fits in to this.

    This session will cover the use of opti-channel communication strategy in social housing and why landlords will embrace this approach in 2022.

    We’ll look at the paradigm shift that is happening within UK housing right now, towards a focus on having fast, high impact communication solutions that offer quick response times for tenants to get help and feel supported. Over the pandemic, the focus for providers was on was omni-channel communication, having enough multichannel options that provide tenants with choice on how they contact their landlord, with an improved customer experience by aligning their messaging, objectives, and design across all channels.

    However, digital transformation is not just about having choice in communication channels, but it is about optimising the right channels at the right times that customers prefer to engage with.

    In the technology we use, the right balance must be struck in boosting the customer experience and empowering tenants, while ensuring the needs of vulnerable people are identified quickly. Embracing AI tools offers a way to deploy this, be digitally inclusive, WCAG 2.1 compliant and deliver businesses increased efficiency and cost savings.

    What will be covered:

    This virtual partner workshop will explore:

    • The benefits of opti-channel communication for social landlords
    • Effective communication with residents and how to strike a healthy balance between digital, automation and human interaction in core customer service
    • Artificial intelligence in social housing and how it can improve customer service
    • Live demonstration and case study references using Futr’s predictive chatbot technology.

    Why should you attend:

    This workshop is an opportunity for any housing professional in a customer facing role who wants to learn more about the world of AI and is seeking a better understanding of how you can develop a improved understanding of online tenant behaviour.

    What will you take away from the event:

    Practical know how of how you can improve your customer journey by using opti channel approaches in tenant communication and the use of new chatbot technology both in and out of sector.

    Speakers:

    Kitty Hadaway, Futr’s UK Housing Lead is an expert in developing services to have customer loyalty, improved customer experience and good communication at the heart of social housing. Kitty thrives on understanding the challenges faced by housing providers in customer service and is passionate about ensuring Futr’s digital solutions are highly responsive to the needs of social landlords and their tenants. 

    Futr is a digital innovator who deploys automated customer contact solutions to the frontline of UK customer services. Recent collaborations within the sector include Believe housing and Ongo.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network |

    find out more

    Meet At

    Delegate fees:

    *FREE to to all HQN members and non-members.

    Book now

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    In partnership with

    Futr

  1. Voicescape: Arrears Arrangements: A Strategic Approach and exclusive research preview

    Details

    Free event

    Prior to the launch of their new Arrears Arrangements White Paper Voicescape’s Head of Insights and Behavioural Insights Lead, Chris Walker will provide an exclusive preview session into their key findings as well as highlighting ideas and solutions from behavioral and data science to help improve the effectiveness of the repayment arrangements process.

    In addition to the being able to benchmark their own arrears arrangements process against the general trends in the sector, delegates will have the opportunity to engage in meaningful discussions and propose solutions to key arrangements pain points.  

    What will be covered:

    The workshop will address:

    • Overall arrangement management: key findings
    • Overall arrangement management: ideas and solutions
    • Discussion session
    • Arrangement-making process: key findings
    • Arrangement-making process: ideas and solutions
    • Discussion session.

    Session content:
    The session will focus on two key aspects of arrangements:

    • Arrangement management: focus on the high level strategic approach to arrangements
    • Arrangement process: focus on the operational elements of the arrangement process including the impact of staff and tenant behaviour.

    For both of these aspects we’ll look beyond the current landscape to discuss how behavioural and data science can facilitate new ideas, approaches and solutions to some of the key pain points associated with process arrangements.

    Who should attend?

    Delegates working in a strategic role, managing, or leading a team on the arrears arrangements processes. 

    Why should you attend:

    This exclusive research about to be released to the sector, not only provides delegates with an opportunity to get a first look preview it also provides attendees with the chance to look beyond this research, using it as a springboard to engage in discussions on arrangement strategies and processes.

    What will you take away from the event:

    • Ideas and key insights from using a data science and behavioural science perspective
    • Practical framework and hands-on experience of applying these insights
    • Detailed preview of how these insights and frameworks can be embedded into digital technology to transform working processes.

    Speakers:

    Geoff Siggens: Head of Insight Services

    Geoff Siggens has over 30 years of experience as a researcher, analyst and data scientist. His experience is across a broad cross-section of sectors and organisations, but his focus over recent decades has been within the health, housing and third sectors. Within social housing his work spans almost 20 years, delivering consultancy services and strategic insight.

    He has been with Voicescape for over two years and is currently Head of Insight Services, where he runs a small team delivering bespoke insight projects to the social housing sector as well as the design and development of machine learning and AI functionality in the suite of Voicescape software products.

    Chris Walker: Behavioural Insights Lead

    As the behavioural insights lead at Voicescape, Chris Walker combines behavioural science, data science and technology to deliver evidence-based solutions that supports our clients by enhancing and simplifying organisational processes, ensuring that everyone gets access to the support that they need.

    Chris has spent most of the last decade studying and working in the field of psychology and human behaviour, applying his knowledge of human behaviour in a working capacity across numerous projects, most recently focusing on social housing.

    A key aspect of Chris’ work focuses on how targeting and tailoring interventions can influence decision-making and behaviour, a topic he has published research on in an academic journal.

    Caroline Speirs: Head of Finance, Thirteen Housing Group (Guest speaker)

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Strategic Network | | The Rent Income Excellence Network

    find out more

    Meet At

    Delegate fees:

    *FREE to to all HQN members and non-members.

    Book now

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    In partnership with:

    Voicescape

    • Event TypePartner workshop
    • VenueVirtual workshop
    • Start20 Jan 2022 10:00
    • End20 Jan 2022 11:00

    Gridizen: Engaging the unengaged

    Details

    Gridizen: Engaging the unengaged

    Free event

    On success of our first Engaging the Unengaged session, this session will set the scene for the year ahead in 2022 on best practice methods of resident engagement, to ensure a multi spectrum approach is adopted and no one falls through the gaps in communication.

     In 2021 housing providers were forced to rethink how we can best engage and how we, as housing professionals can be more adaptable to meet the needs and expectations of residents both in the way we communicate and what we use to communicate. In 2022, what does this mean? How far have we come and what more can we do to develop tenant and landlord relationships?

    A rapid increase in the use of technology has meant more service users have become comfortable in using the technology, but will the momentum continue as we return to the new normal?

    HQN is teaming up with Gridizen to look at different ways in which organisations have overcome barriers to effective engagement, what we’ll need to adjust to in the new normal and what needs to be in place to ensure that people don’t fall through the gaps in the future

    What will be covered:

    This virtual partner workshop will explore:

    • Innovative methods of communication organisations have been using to communicate with residents over the pandemic
    • How the pandemic has changed wider attitudes to communications and technology including the lessons learnt
    • How can we continue to operate in the new normal with a multi strategy approach? What barriers do we need to be aware of in the future?

    Why should you attend?

    Over the past few years, Resident Engagement has become more crucial than ever with people taking a much greater interest in the operations of their landlords. Moving forward, organisations will need to avoid the pitfalls of the past and provide an opportunity to hear every voice.

    What will you take away from the event?

    Delegates will leave the sessions with an increased understanding of the barriers to engagement, and the tools and strategies needed to overcome them.

    Speakers:

    Barry Malki is one of the UK’s leading experts in Community Investment and Social Impact and has undertaken a wide range of strategic consultancy for public, private and charitable organisations for many years. As well as having worked directly on several high-profile regeneration and investment programmes, Barry is engaged as an adviser and associate for a number of organisations, including a non-executive position of Mears Group’s Social and Diversity Impact Board. He is currently on the panel for a White Paper review of the Social Value Act due to his expertise in this area. He is a highly effective communicator, and regularly speaks at conferences and seminars about aspects of his work.

    Kamran Mahmood, CEO of Gridizen software started his career in investment banking in 1990, before founding his own residential and serviced apartments management businesses in 1999. Working in both the hospitality and property sectors, Kamran noticed a significant difference in how customers were prioritized. He founded Gridizen in 2017 to create a cutting-edge property management platform which places resident communications at the heart of its platform. Gridizen is the first technology solution to support ESG reporting in housing for seamless data collection and reporting.

    Find out more about Gridizen by visiting www.gridizen.co.uk or email them at info@gridizen.co.uk

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network |

    find out more

    Meet At

    Delegate fees:

    *FREE to to all HQN members and non-members.

    Book now

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    In partnership with

    Gridizen

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