Housing Ombudsman creates new panel for a 'stronger resident voice' | News

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The Residents' Network

Housing Ombudsman creates new panel for a 'stronger resident voice'

The Housing Ombudsman has opened recruitment for its new Resident Panel.

The aim is to create a stronger resident voice by seeking input and feedback from residents as the service develops its plans.  

It will be a virtual panel initially, made up of around 100 residents from a cross-section of landlords in the Housing Ombudsman Scheme. There will be a mix of residents reflecting the different types, size and location of landlords in the scheme.

Richard Blakeway, Housing Ombudsman, said: “This is an exciting new initiative to draw on the vast experience of residents and provide valuable input to inform our plans. We want to promote excellence as well as provide more insight and learning from the complaints we see. Alongside our engagement with landlords, the panel will be important in helping us further develop these areas of our work.”

The whole panel will meet online twice a year to discuss key areas of work such as the development of the Ombudsman’s annual business plan and three-year corporate plan. In addition, there will be opportunities to take part in smaller group activities.

These would not look at individual complaints but could include discussions on topics such as residents’ experience of using the Ombudsman’s service or the thematic reports investigating issues arising through complaints.

Setting up the panel is part of the Housing Ombudsman’s overall aim to be open and accessible, and to engage widely with both residents and landlords to share knowledge and learning.

Full details and a short application form are on the Housing Ombudsman’s website. The closing date is 25 February 2021.