Latest member question: void performance

I’m currently reaching out to other Voids Managers within the sector. I’m looking at benchmarking our void phasing nationally for our contractor. We currently hold 40,000 properties within our stock and complete 2,000 – 2,200 … Read more

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Regional Head of Communities (North)

It’s an exciting time to join emh as we grow our Communities Team, with a focus on increasing our presence in the communities we serve.  In this new role, you will be responsible for leading … Read more

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Opinion: Leeds Jewish Housing Association’s journey to embed resident engagement

By Simon Phillips, Community Engagement Officer I’m going to start with three honest confessions. Number one: I don’t like statistics at all! I much prefer to read or listen to the lived experiences of people, … Read more

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Latest member question: variations to furnished tenancies

A member partners with Newcastle Furniture Service to offer furnished tenancies. They would like to confirm the notice periods they should use for variations in tenancy and furniture and review the existing variation wording they … Read more

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Latest member question: contents insurance for residents

A member would be interested to hear if you work with a contents insurance provider. If so, how do you manage it, does a particular team lead on this? If you could share any background … Read more

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Head of Partnerships and Project Delivery

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

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Tenancy Services Officer

Part Time – 17.5 hours per week  Permanent  Closing Date: 9.00am on Monday 18th March 2024  Interview Date: Wednesday 27th March 2024  Do you have the drive to make a difference by living our values every day … Read more

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Latest member question: satisfaction surveys

A member is reviewing their resident satisfaction survey specific to services such as cleaning and grounds maintenance. They’d be interested how often you carry out your surveys and if you have a copy you can … Read more

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Latest member question: DBS checks

A member would be interested to know how often you require DBS checks for front line staff. Can you help? Let us know below.

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Choice Based Lettings Officer

Job title: Choice Based Lettings Officer Salary: £27,375.43 per annum plus Essential Car User Allowance Location: Stafford with hybrid working   Hours: 37 hours per week, fixed term until November 2024 to cover maternity leave … Read more

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Head of Housing & Customer Service

Delivering on our Ambition   Head of Housing and Customer Service Salary Range: Up to £53,650 plus pay award pending. Benefits include: Contributory Pension Scheme Enjoy Benefits Package Simply Health Corporate Paid Cash Plan Generous … Read more

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RSH publishes final consumer standards and plan for inspection

The Regulator of Social Housing (RSH) today set out its new standards for social housing landlords, designed to protect tenants and improve the service they receive. RSH also confirmed how it will regulate and inspect landlords … Read more

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Opinion: Hoarding – a trauma-informed approach

By Davina Emery, Tenancy Sustainment Team Leader, Winchester City Council Long gone are the days when local authorities visited properties, with regard to hoarding behaviours, in white biohazard suits with the intention of removing people’s … Read more

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Lettings Assistant (Permanent)

Directorate: Customer, Place and Services Job Title: Lettings Assistant (Permanent) Hours: Monday to Friday (37 hours) Salary: £24,412 – £26,761 per annum Location: Based at Gadbrook Park, Northwich. Flexibility to work from a variety of … Read more

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Course of the week

Collecting with care 2024 – Mental health, housing income and rent arrears: 13 March – Live virtual training  The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, … Read more

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Tenancy Services Officer

About You…   Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You’ll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of … Read more

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Opinion: Racism goes beyond individuals and organisations

By Mushtaq Khan, Chief Executive, Housing Diversity Network In recent weeks people have been asking us here at Housing Diversity Network to comment on or ‘call out’ individuals or organisations when something goes wrong or … Read more

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Latest member question: Right Care, Right Person

Are any RPs currently developing plans as part of the Right Care, Right Person approach? It would be great to hear from others around any measures being put in place / considerations to their approaches … Read more

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Course of the week

An introduction to HHSRS and housing standards: 28 March – Live virtual training  This virtual training is aimed at frontline workers who frequently go into residents’ properties. It raises awareness and knowledge of the property … Read more

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Opinion: Listen, act, repeat

Listening properly, so we can deliver the right outcomes for customers, is the best way of improving satisfaction scores, regardless of what measure you use, says Kate Krokou, Chief Strategy and Transformation Officer at the … Read more

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Course of the week

A new era for resident engagement – for housing staff: 22 February – Live virtual training  This course will take delegates through the new regulatory expectations, help you get where you need to be and … Read more

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Independent Living Partner

This is an exciting time to join our busy Independent Living team because we are transforming our services to a new operating model. We are currently looking for Independent Living Partners in the Somerset Area. … Read more

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Housing Ombudsman’s Complaint Handling Code becomes statutory as cases continue to rise

The Housing Ombudsman and the Local Government and Social Care Ombudsman (LGSCO) have today launched their aligned Complaint Handling Codes which they hope will result in best practice in complaint handling and ultimately better services … Read more

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Government’s new ‘competence and conduct’ standard will ‘improve service for all social housing tenants’

The government says social housing tenants will receive a fairer and better service from their housing provider, under new plans it has unveiled today. Under the new standards, providers will need to arm their staff … Read more

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Latest member question: risk assessments

Hi I hope you can help, I am looking at reviewing our safeguarding procedures and Vulnerable person procedures, would anyone mind sharing their procedures and risk assessments. I am interested about managing the risk of … Read more

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Council ordered to pay £18,800 compensation by Housing Ombudsman

The Housing Ombudsman has made three findings of severe maladministration in three cases involving Waltham Forest Council, including poor handling of a damp and mould case involving a vulnerable resident and another resident experiencing ASB … Read more

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Course of the week

Condensation, damp and mould for non-technical officers: 13 February – Live virtual training  Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more

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Housing Officer (two posts!)

COMMUNITIES AND HOMES SERVICES Housing Officer £30,296 – £33,945 Dependent on qualifications and experience 1 x Permanent 1 x Fixed Term – maternity cover Rugby Borough Council is looking to recruit two enthusiastic and customer focused … Read more

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Homelessness & Prevention Officer

COMMUNITIES & HOMES SERVICES Homelessness & Prevention Officer  £30,296 – £33,945 We are looking for experienced Homelessness Prevention Officers with at least 2 years’ experience of working in Homelessness Prevention / Relief within a local … Read more

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Government launches consultation on social housing allocations revamp ‘to make system fairer’

An overhaul of how social housing is allocated, which the government claims will make the system fairer and not available to those who abuse it, has been announced today. Much-trailed ‘three strikes and you’re out’ … Read more

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