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Directorate: Customer, Place and Services
Job Title: Neighbourhood Management Co-ordinator (Permanent)
Hours: 30 hours over 4 days per week – Part time (to be worked flexibly in line with business needs)
Salary: £20,270 per annum

Location: Based at Gadbrook Park, Northwich.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams).

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation?  Our values are Fairness, Openness, Respect, Enthusiasm, Collaboration, Commitment and Customer Focus, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

This role will provide crucial administrative support across several teams including Lettings, Tenancy Enforcement and Support & Wellbeing. The role will also support some of the Trust’s administrative functions around Safeguarding.

We are looking for an experienced administrator with strong organisational skills. The role will require you to liaise with staff and customers over the telephone, inputting data as required using Microsoft packages (Word & Excel) therefore excellent verbal and written communication skills are an essential requirement for this position.

What Will You Do?

Provide an effective and efficient co-ordination and administration service to Trust customers in relation to Tenancy Change requests.

Actively support the Trust’s administration responsibilities in relation to Safeguarding.

Responsible for the administration and processing of Food Bank referrals for Trust Customers.

Use a person-centred approach, adapt our response to both Neighbourhood and Customer Needs, resulting in thriving communities with sustainable tenancies and increased customer satisfaction.

Requirements For This Role*

1. • 3 Grade GCSE 4-9 / A* – C (including English) or equivalent level of qualification or experience.
   • Effective communicator, verbally and in writing, with a wide range of individuals.
   • Self-motivated ability to organise and adapt to varying workloads and balance competing priorities.
   • Experience of using different IT platforms to analyse and interrogate data to drive efficiencies.

The role will also require the successful candidate to undergo a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see Accountability profile for further information and requirements for this role.

For more information contact:

If you have any queries about this or would like to ask any questions to learn more about the role, please contact Hannah Smith via our website: http://www.wvht.co.uk

HOW TO APPLY:

Closing date for applications:         Friday 02/02/2024 (12:00 noon)

(Please be aware that applications received after this time may not be considered)

In person Interview date(s):             15/02/2024 and 16/02/2024

Please review the job Information pack (on our website: http://www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the accountability profile, please send to: [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria within the accountability profile for the role will be guaranteed an interview.  Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

Disclaimer:

1. • We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
   • We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
   • Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
   • The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
   • Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants. If you haven’t heard from us within 3 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further.
   • Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
   • We reserve the right to refuse applications if they do not have an accompanying cover letter.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.