Let’s talk money – having effective money conversations with tenants and leaseholders

Talking about money is a skill. According to research, 50% of adults believe that sharing personal money matters is taboo. When you factor that statistic into the landlord/tenant relationship, it is easy to see why it can be so difficult to encourage tenants and leaseholders to be honest about their finances.

Let’s talk money – having effective money conversations with tenants and leaseholders

Let’s talk money – having effective money conversations with tenants and leaseholders Feeling confident about having those difficult money conversations is an essential component of our work as housing practitioners. The ability to talk about money will enable you to work with your residents to improve their financial resilience, prevent debt and recover arrears.

This workshop will provide you with the tools and confidence to have those difficult money conversations.

The workshop will cover:

  • Why we need to have money conversations
  • The psychology of people and money
  • The key aspects of financial capability
  • Gaining trust and Influencing behaviours
  • What to say, how to say it and when to say it.

Added value

On-line self-study and downloadable materials to compliment the virtual classroom workshop.

Who should attend?

Everyone who needs to have money conversations with tenants and leaseholders.

Jo Leckie

Customer service Jo Leckie

Jo Leckie is an enthusiastic and motivational facilitator with a keen interest in behavioural insights. She utilises accelerated learning techniques to deliver lively, interactive and engaging workshops. She holds an Honours degree in Housing Studies from De Montfort University along with a Level 4 Certificate in Learning and Development.

Jo has worked in the social housing sector for over 25 years, holding senior management roles for some of the largest landlords in the UK and Australia. She is known for being passionate about customer service excellence, putting the customer at the heart of the service whilst delivering a commercial business model with a social purpose.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk