HQN | Rachel Mackay | Activity https://hqnetwork.co.uk/members/rachelmackay/activity/ Activity feed for Rachel Mackay. Wed, 28 Oct 2026 19:41:32 +0000 https://buddypress.org/?v= en-GB 30 hourly 2 7bd054c0c925a5f1009dd1779a1bc2a2 Rachel Mackay is attending Learning from complaints. https://hqnetwork.co.uk/activity/p/42712/ Wed, 22 Oct 2025 09:39:15 +0100 0 9c6ba633d79341828c60ff854865dd39 Rachel Mackay is attending Complaints Hub drop-in. https://hqnetwork.co.uk/activity/p/39143/ Mon, 30 Jun 2025 12:12:57 +0100 0 8f4c130d47442d2bba8953e330f380e5 Rachel Mackay posted a new activity comment https://hqnetwork.co.uk/latest-member-question-tenant-involvement-with-complaints/#comment-300405 Thu, 05 Sep 2024 15:55:01 +0100 Hi Suzie, we have a complaints panel who do deep dives; assurance reviews and theme feedback. We can give more details if you would like it?

Rachrl

In reply to - Suzy Histon wrote a new post Latest member question: tenant involvement with complaints We’d love to hear your positive practice regarding tenants being involved in complaint handling, either monitoring them or r […] ]]> b5f4b28f300e9549466fa5c2cd6fdc03 Rachel Mackay is attending Complaints Hub annual conference 2024. https://hqnetwork.co.uk/activity/p/28849/ Thu, 08 Aug 2024 14:21:58 +0100 0 1ff9f041449227f595298acfaf543671 Rachel Mackay is attending The Housing Quality Network annual conference 2024: Current challenges, future priorities (Both days). https://hqnetwork.co.uk/activity/p/26876/ Tue, 28 May 2024 16:15:00 +0100 0 1ff9f041449227f595298acfaf543671 Rachel Mackay is attending The Housing Quality Network annual conference 2024: Current challenges, future priorities (Day one, virtual). https://hqnetwork.co.uk/activity/p/26875/ Tue, 28 May 2024 16:15:00 +0100 0 5b57f2e2bb05b00dfae5dc48f8410bda Rachel Mackay is attending Complaints through the seasons workshop: Noise complaints. https://hqnetwork.co.uk/activity/p/25261/ Mon, 15 Apr 2024 12:34:17 +0100 0 5696dcb1cf59dab1da6adc07726923b3 Rachel Mackay posted a new activity comment https://app6148.cloudwayssites.com/latest-member-question-complaints-process/#comment-254975 Thu, 22 Feb 2024 17:01:22 +0000 We are the same. 20 working days but with our discretion.

In reply to - Suzy Histon wrote a new post I would like to ask members if any organisations have a time limit for a customer to escalate a complaint to Stage 2 of their complaints process? Can you help? Let us know below. ]]> aa1dcd3ae4d8756edb9e5dd1a5e400bc Rachel Mackay is attending Social housing regulation – what you need to know. https://hqnetwork.co.uk/activity/p/17844/ Tue, 26 Sep 2023 11:47:52 +0100 0 ca4ea048963e9db1839bde1708eb34ba Rachel Mackay is attending Complaints Hub drop-in. https://hqnetwork.co.uk/activity/p/13782/ Tue, 06 Jun 2023 14:44:58 +0100 0 b5363c3bbdd30023fc0dafa132840957 Rachel Mackay is attending The Social Housing White Paper: Training for engaged residents and staff. https://hqnetwork.co.uk/activity/p/10006/ Mon, 13 Feb 2023 13:59:56 +0000 0 e17b4aa6581ccc2ccdd8bb8994c2f501 Rachel Mackay is attending The Social Housing White Paper: Training for engaged residents and staff. https://hqnetwork.co.uk/activity/p/10005/ Mon, 13 Feb 2023 13:59:55 +0000 0 e1ba172b5116bff9082545b8ff810e0a Rachel Mackay is attending Residents’ Network annual conference. https://hqnetwork.co.uk/activity/p/7100/ Fri, 25 Nov 2022 17:27:42 +0000 0