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Find out more about our consultants.
Joanna Barrett is a Housing Consultant and Lead Associate for HQN’s Strategic Network. Jo has twenty years’ experience in senior housing roles in local authorities. This includes management and delivery of strategic housing, enabling, private sector housing, homelessness and housing advice services. She is a committed housing professional and is a Corporate Member of the Chartered Institute of Housing. She also has a first class honours degree in Housing Studies.
Sue is HQN’s expert advisor on welfare reform matters. Sue has maintained a close eye on the reforms as they have developed, has analysed their implications and regularly produces briefings for HQN on this. She has worked with many organisations helping them assess the impact of welfare reform changes, advising them on their approaches and implementing new ways of working to minimise the effects.
Janis Bright is an award winning journalist and a post-doctorate level researcher. Her research projects include analysis of high-performing organisations, governance in England and Scotland and resident involvement in European countries. She is editor of HQN’s topical housing research newsletter and commissions Network briefings.
Cecilia Brodigan has over 30 years experience in senior operational roles in private and social housing organisations. As a consultant leasehold specialist and a keen advocate of improving customer focus and service improvement in the leasehold sector, Cecilia helps organisations to make sense of leasehold combining her practical operational skills and knowledge of leasehold legislative framework. She has achieved success working with organisations to drive strategic change and influencing operational teams in achieving improved performance, including Four Housing Group and Connect Housing. Training and Development with Housing and Care 21, and recent commissions with the Joseph Rowntree Foundation. Cecilia is currently working with the Association of Retirement Housing Managers. (ARHM) on their audit project and designing a suite of training modules for site based staff. Cecilia also sits on the Development Committee for Yorkshire Housing.
Tim Brown BSc(Hons), Dip TP, PhD, MCIH, MeRSA is a qualified town planner and a corporate member of the Chartered Institute of Housing. He is an independent consultant and a Senior Research Associate in Housing and Local Government at De Montfort University. He was previously Director of the Centre for Comparative Housing Research. He has been a board member and chair of a number of housing associations, a director of two social enterprises and a member of Coventry Partnership. His main areas of expertise are the housing needs of older people, economic development and regeneration, housing policy and local government and social housing allocations systems. Current projects include work on boosting housing supply, housing and safeguarding and the private rented sector.
Stephen Cook is a freelance housing consultant using his extensive and practical experience to help improve governance within housing organisations. (In a previous life he was chief executive of a stock transfer housing association.) Making sure the tenants’ voice is heard in the board room is a key part of his work, along with helping individuals gain the skills and confidence to engage with their landlord at all levels. Stephen joined the Residents’ Network as an associate in March 2018. Outside of work Stephen is a board member for a Bristol based housing association; an independent member of a south-west association’s audit committee and a life-long Bristol Rovers fan.
Ann has worked at a senior level in the housing association sector for over thirty years, holding three Chief Executive roles. She has significant experience in large scale change projects and business transformation, using leadership skills to effect changes to culture and staff attainment. She specialises in leading teams to improve services and performance, and enabling organisations to transform both culturally and operationally.
She has a wide range of functional experience in a wide range of services, including housing management, asset management, development, supported housing, customer services, commercial services and community development. She also a track record of working with Boards of Management to help them work through change, develop new approaches and create a new strategic plans. In particular, she has worked on specific projects relating to governance improvements, business planning, corporate planning, financial reporting, audit and risk.
She is experienced in working with Regulators, Commissioners, Health, Social Services and the Voluntary Sector in England and Wales. She is a member of the Board of a Housing Association in the South West, and is Chair of a Domestic Abuse support service.
Vicki has worked in the housing sector for over 16 years including as a practitioner. She has worked with many social housing landlords providing statutory compliance audits covering gas, asbestos fire, legionella and other areas and provides ongoing health and safety advice and support to clients.
Vicki is a Chartered Fellow of the Institute of Occupational Safety and Health, Member of the International Institute of Risk and Safety Management, Member of the Institute of Fire Safety Managers and a Member of the Chartered Management Institute. She is also included on the Occupational Safety and Health Consultants Register (OSHCR).
After many years braving the coalface in supported housing, Patricia joined the National Housing Federation as part of the implementation team for a new-fangled government programme called Supporting People, which at the time, seemed like a jolly good idea. Three years later, Patricia joined the dark side (or the private sector, as it’s also known!) by setting up her own consultancy which, much to her amazement, is about to celebrate its 15th birthday!
Along the way, she has diversified into many different areas, but primarily into business development, where she specialises in supporting public and third sector agencies that want to explore new revenue streams, using her published External Drivers Model©, and in leadership development, where she delivers programmes for global companies based in the Middle East.
On taking on new projects, she says “Before I’ll move into a new area of work, I ask myself a number of questions. Is it legal? Is it moral? Who will it benefit? Can I do a good job? Does it look like fun? If I’m happy with the answers, I’ll probably give it a go.”
Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.
Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.
Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.
Keith Edwards is a former Director of CIH Cymru and TPAS Cymru. He came to the housing sector via the trade union, co-operative and community development movements. As a consultant, he has worked for Welsh Government Ministers, the Housing Regulator and a number of local authorities, housing associations and private companies.
He has wide experience of stakeholder involvement, developing strategy, option appraisals, designing new service models and supporting co-operative and mutual housing. He has particular expertise in helping organisation get the maximum social, economic and environmental benefits from their investment and service delivery, having set up and run the innovative i2i project for Welsh Government.
Keith is lead associate for HQN Cymru
An Associate with HQN since 2003, Sue Farrant has more than 25 years’ experience as a consultant and trainer in social housing. She has contributed to a variety of HQN projects including a review of service family accommodation overseas for the National Audit Office, designing and delivering training in the management of anti-social behaviour, ‘mock’ inspections and revising housing management strategies, policies and procedures.
Sue specialises in advising on effective resident involvement. The Residents’ Network Lead Associate from the Network’s creation in 2011 until 2016, Sue has helped to establish appropriate forms of co-regulation, especially scrutiny panels, in a wide range of associations, ALMOs and councils. She has worked with board members, councillors, managers and staff as well as providing support and training to scrutiny panel members and other resident-led groups. Recent projects have included reviewing engagement strategies and structures for Charnwood Borough Council, Accent Group and Babergh and Mid Suffolk District Councils and mentoring Waverley Borough Council’s Resident Scrutiny Group.
Sue has written extensively on subjects related to housing policy and practice. Her Briefings on housing complaints management system and on the Localism Act 2011 were well-received and widely used across the sector and she was the lead author of HQN's popular Guide to Scrutiny.
Sue has a good understanding of local government, having previously served for ten years as a local councillor. She is currently a Director of an almshouse charity.
Ian Gardner is an accomplished Director with extensive experience in the public, private and not for profit sectors. Ian is a Fellow of the Chartered Institute of Housing with nearly 30 years’ experience in social housing and has held senior management positions within Local Government, Housing Associations and the Private Sector. He holds a track record of successful delivery of change management, performance improvement and cost reduction in challenging environments.
John has over 40 years’ experience in public sector housing, including over 25 years in leasehold management and home ownership. He offers a wide range of services, including alternative dispute resolution (RICS accredited mediator), consultancy and training in leasehold management, Right to Buy and interim management solutions.
He is a regular contributor to Leasehold Network conferences and seminars, and is a qualified trainer.
Rob Gershon is a social housing tenant, full time carer and housing blogger. He posts opinion pieces on 24 Housing, commenting on housing from a tenant's point of view. He joined The Residents' Network as an associate in January 2016.
Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extends across the housing sector, with specialisms in Governance and Resident Engagement. He is known for his highly professional, yet relaxed and approachable working style that lends itself in particular to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management & operational staff and with involved residents and communities.
After holding a number of senior management positions in housing, Michael has for the last 23 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes.
Michael is a Chartered Housing Professional, Certified Management Consultant and Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:
- Regular Chair of and Lead Assessor on its Direct Finals Professional Interview Panels
- Registered CIH Mentor for Senior Housing Professionals
- Member of the Housing Academy, including as a trainer and as an Housing and Property Management Apprentices' Associate
He is a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in June 2017 and is presently completing a Postgraduate Certificate in Housing Studies.
Outside of housing, Michael is a Chair of School Governors and an additional skills governor for the wider Local Education Authority area.
Lesley has been responsible for a wide range of housing services including allocations and lettings, homelessness, resettlement, housing strategy and Supporting People. She has worked with numerous organisations helping them to understand local housing needs and improve service provision.
Mark was a founder member of The Rent Income Excellence Network. He facilitates the Regional Excellence Groups in the Midlands and South East.
Mark also leads on The Rent Income Excellence Network’s current tenant arrears and former tenant arrears benchmarking.
Tim Horsley spent over 25 years in local government housing management and community safety in central London, the West Midlands and the North West. He is an associate consultant who is experienced in writing strategies, policies and procedures; mock inspections; service reviews and health checks. Specialist areas include anti-social behaviour and tenancy management, community safety and estate management, homelessness services, hostel management, temporary accommodation and leasing schemes and allocations and lettings.
Tim has also written several briefings and toolkits on managing ASB, homelessness, neighbourhood management and the practical aspects of housing law as well as developing and delivering training on ASB policies and procedures.
Bobbie Hough has worked for more than a dozen housing associations and local authorities on community consultation campaigns and neighbourhood regeneration schemes. He is director at communications consultancy Hough Bellis Communications and works with landlords to help align communications and business strategies. He also supports the charity Arthritis Research UK to lobby Government on key issues.
Nick Huston has worked in senior roles in the housing sector for over 25 years across both the private and social sectors, and more recently as a Director at a national charity, before becoming an independent consultant. Nick specialises in working with Asset Management and Investment teams to help carry out feasibility studies and identify and secure external funding for heating, energy and renewable projects; and support work to help reduce energy bills and alleviate fuel poverty.
Nick has a track record of obtaining significant levels of external funding for housing organisations, and maximise government initiatives like the Renewable Heat Incentive.
Roger Jarman’s career in housing spans over 35 years. He has worked as an academic, in local government and for a range of central agencies. In the 1990s he was Head of Housing Management at the Housing Corporation. From 1999 to 2011 Roger worked at the Audit Commission where he was Head of Housing. He is now an independent housing consultant and trainer and has worked for a wide range of housing association and local authority clients. He is a well respected commentator on housing issues and has spoken and written extensively for HQN and others on housing policy, housing regulation, the private rented sector and related subjects. He has degrees from Essex and Birmingham Universities and is a Chartered Member of CIH.
Joanna Jeffery specialises in equality and diversity and has been working in this field for over 30 years. She worked for both central and local government before becoming an independent management and training consultant. Joanna has developed and undertaken projects for a wide range of public sector clients, focusing particularly on policy and procedural reviews and the development of future directions with input from service users, providers, funders and other stakeholders. She is skilled at working at all levels of an organisation from contractors' workforces to managing directors and board members. Joanna has co-authored several volumes of diversity guidance published by bodies such as the National Housing Federation. In addition, she is a Home Office-qualified assessor for recruitment and selection centres, an experienced trainer and a Senior Associate of the College of Policing.
Emma Lindley is a housing professional with 8 years experience in housing associations in the East Midlands, working in a variety of roles including managing a private sector leasing scheme, working with local authorities to bring empty properties back into use, delivering housing advice services on behalf of a local authority, co-regulation, providing a policy and research service for corporate and front line teams, responding to Government consultations. Emma has been a HQN associate since 2013 and is also Chair of the CIH East Midlands board.
Helen Muir has extensive experience of shared ownership having worked in senior roles for two large housing groups where her responsibilities included sales programme delivery and the management of over 5,000 shared ownership/leasehold homes, along with running the largest Help to Buy agency in England.
As a consultant Helen specialises in affordable home ownership and leasehold management and has provided interim management and strategic and operational support to a number of registered providers, local authorities and private sector companies. Helen also supports the Leasehold Network, writing briefings and speaking at several events.
Ian has worked in the public sector for 40 years. During his career he has worked in senior positions in local government and has been the Finance Director at four RPs. Ian has worked as a consultant for the last seven years and during that period has:
- Developed HQN's Cost Per Unit (CPU) model
- Provided advice to clients about the sector's VfM agenda
- Undertaken in excess of 30 mock In Depth Assessments (IDAs)
- Developed HQN's merger model.
Ian is HQN's lead finance associate and in that role he provides advice to members of the Housing Finance Network and also ensures that they receive relevant news and technical updates.
Martin is a committed housing professional with over 22 years’ experience of social sector property management, homelessness prevention and working alongside the private housing market to balance demand. As a previous local authority senior manager and now an independent housing consultant, he has become a valued member of housing executive teams with a proven record of accomplishment of leading services through change and programmes that have modernised operational functions.
He has held overall responsibility for key housing services including the Property Management and Procurement, Housing Research and Housing Strategy and Policy. Since then, he has secured contracts with the leading professional housing organisations to provide consultancy services, business support, seminars training courses.
Many of his consultancy contracts have focussed on enabling housing organisations to maximise the use the private rented sector to tackle homelessness and looking at new ways to prevent homelessness, and innovative ways to tackle housing demand. More recently, he has been helping local authorities develop new Housing Strategies that realistically deal with the current housing challenges and he has carried out reviews of services including Selective Licencing Schemes and Social Lettings Agencies.
This followed his achievement of establishing on of the country’s first fully operational Social Lettings Agency in the London Borough of Havering which, was recognised at the Inside Housing Awards winning the ‘Diversify your Business’ category in March 2015.
Richard Seager has over 30 years of experience, working on housing and equalities issues. He has advised the CRE, Housing Corporation, Local Government Association and National Housing Federation and contributed to our work with several ALMOs, (Brent, City West, Derby, Gateshead), local authorities (Haringey, Stoke) and housing associations (Hyde, Origin, Riverside). Richard and his fellow HQN Associate Joanna Jeffery have also researched and written a number of briefing papers, guides and toolkits on a range of housing and equalities topics.
Simon Smith has extensive financial and modelling experience within social housing. He has recently left his position as Finance Director for Octopus QSH where new affordable homes were being delivered without grant through private finance and equity.
Before this he was a highly-experienced consultant within social housing for over 15 years leading up to the position of Director for CIH consultancy financial division and is widely acknowledged as a local authority housing finance expert. He has spoken at national housing events and was involved in the implementation of HRA self-financing.
His past key assignments have included lead roles on large scale stock transfers, option appraisals for local authorities, provision of financial advice for the setting up of Local Housing Companies, mock in-depth assessments, development appraisals and business planning support for both Local Authorities and Housing Associations. He has experience of setting up organisations from scratch in terms of initial business plans, resource requirements and alternative management support options. At the last count, he has had consultancy assignments with over 100 local authorities and ALMOs within England and Wales.
Before becoming a consultant, he has a successful career within Local Government as a senior accountant and operations management role for two compulsory competitive tendering in-house housing organisations within London. Simon served on the board as chair of Welwyn Hatfield Community Housing Trust and now is on the Housing Panel for the Council and formerly on the board of Stevenage Homes.
Helena Taylor-Knox is a Managing Director in her own partnership consultancy specialising in the organisational development arena and consultant with HQN. With over 15 years experience in social and in particular supported housing, she is part of HQN’s consultancy and coaching teams. As a Business and Coaching Psychologist she has a BSc in Behavioural Sciences from Leicester University and a Masters in Mental Health (Organisational Psychology and Psychiatry) from King’s College, London. As well as being Certified to Level seven in both Coaching Psychology and Coaching Supervision. After completing her clinical training in New York, Helena moved to Wiltshire which is now home to her and her business. Helena has also been a Non Executive Director for nine years at the Green Square Group, which she left in 2016 and now sits as a Non Executive Director for Advance Housing.
Elaine Upton has an extensive range of experience gained through working for housing providers for over 30 years. With a varied career and a range of roles in both local government and housing associations, Elaine has a focus on performance, improvement and change management. Neighbourhood management and strategic community development are areas of specific interest.
Prior to becoming a consultant, Elaine worked as a housing inspector for the Audit Commission. This provided an insight into just how diverse organisations can be in their offers and service delivery to customers. Not surprisingly, improving services for customers through customer involvement and empowerment, together with sharing and learning from good practice within the sector, remain key areas of interest.
Mike has over 25 years’ experience of working in property and asset management in the housing sector. He works with a range of clients and partners to deliver innovative asset management solutions to the sector and has advised housing associations and charities on strategic asset management and investment, active asset management solutions, business intelligence and performance, property option appraisals and disposals and health and safety compliance. He is a chartered building surveyor.
As well as a succession of managerial and executive roles (most recently Assistant Director of Asset Management at Knightstone). Mike has held a number of non-executive roles. He is currently an Executive Committee member of the St Andrews Bristol 64th Scout group.
Richard Walker is a lead associate and trainer for the Housing Quality Network. Richard has been worked in Social Housing since 1996 and has held Senior Management positions in Councils, ALMOs and Housing Associations since 2003. Most recently he was Regional Director for Metropolitan Housing Partnership where he turned around the company's flailing Rent Arrears performance, developed their Financial Inclusion agenda and turned around their audit position for both rent arrears and welfare reform as well as developing their customer incentive programme using nudge and other behavioural insights techniques. Prior to that he was Deputy Chief Executive and Head of Housing at West North West homes Leeds where he was part of the Executive Team that regained the ALMO it's 2 Star status. As a consultant he has undertaken numerous operational service reviews and has a great track record of using lean systems methodology and other techniques to help organisations improve customer service outcomes, performance and efficiency.
Richard has a Post Graduate Diploma in Public Service Management and an 2:1 BA (Hons) degree in Housing Studies. He is also a member of the Chartered Institute of Housing and Chartered Management Institute, as well as being a trained Customer Service Excellence assessor and he is also Board Member for Unity Housing Association and Enterprise in Leeds.
Colin Wiles has worked in affordable housing for almost forty years, for local authorities and housing associations. For the past eight years he has worked as a consultant, working on a range of projects for dozens of clients across the sector. He specialises in governance, service reviews, research and policy work. Colin has written extensively on housing and planning issues for Inside Housing, 24 Housing and The Guardian. He is a co-founder of SHOUT, the Campaign for Social Housing.
Paul is a chartered member of IOSH with extensive experience of housing health and safety. He has worked with teams to successfully integrate safety into mainstream management activity. He has worked on both property and personal safety matters from gas networks to stress and mental wellbeing.