Lone working - personal safety matters

Developing practical strategies and tactics to minimise the risk from verbal and physical abuse demonstrates that your organisation cares, and takes threats to staff personal safety seriously.

Lone working - personal safety matters

Lone working Best practice organisations will demonstrate a proactive response to the management of risk associated with the safety of 'lone working'.

This practical, lively and punchy workshop will enable your organisation to conduct a 'root-and-branch' review of the potential risks to colleague safety and begin the process of minimising and reducing the damaging impact of potential hazards associated with 'lone working'.

The workshop will explore:

  • Great service attitudes - recognising and managing our 'mindsets' towards customers/clients
  • What causes aggression manifestation - understanding the factors and triggers which can lead to aggression
  • Exploring the warning signs - what we see, and what we hear
  • Risk assessment - the importance of regular, documented risk assessment and resulting actions
  • Personal responsibilities - exploring the personal responsibilities that can contribute to risk reduction
  • Personal influencing/communication styles - the impact we can have on customer attitudes and behaviour
  • Understanding self and others - Berne's powerful transactional analysis model and enlightening personal profiling
  • The effect on me! - exploring how we react to stressful situations and simple steps to manage our stress levels
  • Organisational responsibilities - the actions and activities required of organisations to minimise risk
  • Tips and techniques - debate and develop the practical steps which can become part of everyday working practice to reduce risk and contribute to personal safety
  • Customer scenarios - how would you respond to these face-to-face situations?
  • Personal action planning

Who should attend the workshop?

Anyone with accountability for managing the safety of others and themselves, including:

  • Heads of department
  • Team managers/leaders
  • Frontline customer service staff who work on their own

Tahira Hussain

Equality and diversity Tahira Hussain

Tahira Hussain has extensive experience working in the statutory and voluntary sectors. She had a 16-year career in social work, mental health, community development, charity and the housing sector.

Tahira has a successful track record in consultancy, training and project management. As an experienced project manager Tahira has delivered a range of projects, these include equality and diversity, domestic abuse awareness and inclusion strategies. Tahira has worked across a range of customer groups, including young people foyers, care homes, sheltered schemes and refuges in a contractual and consultancy capacity delivering therapy support, engaging with service users and training staff.  Tahira delivers one to one and group coaching to young people and families to develop confidence, increase self-esteem, develop goals and manage wellbeing.

Qualified as a cognitive behavioural psychotherapist, she is a member of the BABCP and BPS and regularly delivers training sessions to organisations across a range of developing awareness topics in this area, including mental health awareness, managing mental health, autism and ADHD challenges and support, challenging behaviours, child protection and safeguarding. Tahira is also NLP qualified.

As a qualified and experienced specialist psychological therapist in primary mental health care she treats people with depression, worry and anxiety covering a range of issues. She has an excellent record in achieving recovery and integrating good practice in multi-agency support in patient centred therapy treatment plans. Working with a range of ages and groups, Tahira works on a one to one basis and in groups to deliver support. She has experience working with families of children with a disability, ADHD, Autism and Dyspraxia. Exploring wellbeing, tools and interventions with a focus on coping mechanisms and understanding different elements of managing on a day to day basis, Tahira utilises an experiential learning and development approach to ensure client led intervention and client focused decision making. Her approach is to empower and enable individuals to identify and manage wellbeing methods and self-help techniques based on CBT tools.

She also delivers psychological therapies as a school counsellor at Chethams School of Music supporting young people with a range of disorders including depression, worry, anxiety covering issues including bereavement, loss, PTSD, family, relationships, eating disorders, confidence and self-esteem issues using CBT based interventions. She also runs private client therapy sessions. This is combined with regular staff training sessions on areas including counselling, support skills and focused topics such as self-harm and dual diagnosis approaches.

Working as  a training associate for national agencies she has utilised her experience in the housing, health and care sector and delivered a menu of training packages aimed to support staff, stakeholders and residents on a range of topics including mental health awareness, mental health and wellbeing, safeguarding children and adults, equality and diversity, stress management, managing depression, effective psychological interventions, recovering from trauma and developing self-esteem.

Tahira is also an approved therapist and associate for Anxiety UK to support wellbeing and awareness of mental health through training, briefings, regular events and seminars.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk