Opinion: The importance of ‘sticky workplace cultures’ in social housing recruitment and retention

By Eve Blezard, HQN As the sector faces one of the worst recruitment and retention challenges I’ve seen in my working life, I thought it’d be worthwhile sharing some of my experience and learning from … Read more

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Interview: Julia Prichard – ‘I want a sector that drives change’

Julia Prichard, the new Chief Tenant Officer at Saffron Housing Trust, puts people at the heart of everything she does. She tells us how that approach has driven her through her whole career and is … Read more

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HR Adviser

Are you an experienced HR professional looking for a new opportunity? We’re looking for someone who’s passionate in providing excellent customer service to the HR Business Partnering team where you’ll make sure an efficient and … Read more

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Culture and Performance Co-ordinator

Reports to: Senior Culture and Performance Manager As an organisation we want to be the best and we know we need the most talented people to help us get there. Like us, you’ll have a … Read more

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Employment Support Co-ordinator (Permanent)

Directorate: Customer, Place and Services Job Title: Employment Support Co-ordinator (Permanent) Hours: 37 Hours per week (to be worked flexibly in line with business needs) Salary: £26,761 per annum (plus Casual car user allowance) Location: … Read more

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Organisational Development Business Partner – Maternity Cover

Join Our Dynamic Team as an Organisational Development (OD) Partner! Are you passionate about cultivating a culture of continuous improvement and high performance within a leading social housing provider?  Are you looking for an opportunity … Read more

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People Advisor

Salary: £35,528.85 per annum pro rata, plus Essential Car User allowance   Location: Stafford / Shrewsbury with hybrid working   Hours: 30 hours per week, permanent (Monday to Friday, we’re flexible on the hours worked) … Read more

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Course of the week

Collecting with care 2024 – Mental health, housing income and rent arrears: 13 March – Live virtual training  The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, … Read more

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BRAND NEW TRAINING COURSE

Boards under the spotlight: Fit for purpose governance in the new regulatory world: 29 February – Live virtual training  April 2024 sees the implementation of the biggest changes in regulation for more than a decade.  … Read more

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Course of the week

An introduction to HHSRS and housing standards: 28 March – Live virtual training  This virtual training is aimed at frontline workers who frequently go into residents’ properties. It raises awareness and knowledge of the property … Read more

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Course of the week

A new era for resident engagement – for housing staff: 22 February – Live virtual training  This course will take delegates through the new regulatory expectations, help you get where you need to be and … Read more

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Training and Induction Coordinator

We’re excited to be looking for Induction Training and Induction Coordinator to join our team. You’ll be based in our Eastleigh office to lead and coordinate a smooth induction process for all new commercial services … Read more

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Government’s new ‘competence and conduct’ standard will ‘improve service for all social housing tenants’

The government says social housing tenants will receive a fairer and better service from their housing provider, under new plans it has unveiled today. Under the new standards, providers will need to arm their staff … Read more

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Course of the week

Condensation, damp and mould for non-technical officers: 13 February – Live virtual training  Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more

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Course of the week

Customer complaint handling workshop: 28 February – Live virtual training  The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more

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HQN Training – new for 2024

New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here.  Further details on professionalisation requirements and the competency and conduct standard for the social … Read more

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Housing Quality Magazine January 2024

Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more

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Opinion: Give boards a bigger range of voices – and stop worshipping the governance gurus

By Alistair McIntosh, HQN CEO If you find yourself in a hole, stop digging. Why does no one ever follow that advice? A year or so ago I was on the train and got talking … Read more

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People Business Partner

The Vacancy We have a fantastic opportunity for a People Business Partner to join Wythenshawe Community Housing Group (WCHG) on our exciting transformation journey. A true People / HR generalist the successful candidate will operate … Read more

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HQN appoints Chloe Fletcher as new director

HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more

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HQN’s housing regulation quiz 2023

Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more

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Head of People Development

Our people are at the forefront of delivering our ambitious vision and we’re looking for an experienced, inspirational, and strategically minded Head of People Development to join a forward-thinking organisation, focused on high performance and … Read more

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Housing Quality Magazine October 2023

The autumn edition of HQM features a big interview with Richard Blakeway, the Housing Ombudsman, in which he shares his insights into the service’s progress and his views on everything from leasehold to mergers. Lara … Read more

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Opinion: settle – what does professionalism mean to us?

By Linsay Baverstock, Colleague Experience Lead, settle We’re settle, a resident-focused housing association working across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire. We provide just over 10,000 households with a place to call home. At settle, … Read more

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Learning and Development Advisor

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

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Chartered Institute of Housing members elect new vice president

Following a closely fought election, the Chartered institute of Housing (CIH) has announced that Elly Hoult has been elected as the organisation’s next vice president. Elly, who is currently chief operating officer at housing association … Read more

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Head of People and Organisational Development

Full Time, Permanent – 35 hour / week (M-F) Salary: £61,000.00 per annum plus Car Allowance: £3,990.00 About You Are you looking for a new challenge?  Are you passionate about excellent People practices? Do you … Read more

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Latest member question: business improvement job descriptions

One of our members is looking for examples of job descriptions for their business improvement team. If you have a document you’d like to share, please forward to [email protected] and we will ensure this is … Read more

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Welsh housing association names new CEO

A Cardiff-based housing association has named its new chief executive officer, having promoted from within their organisation. Brian Pickett, who currently serves as Cardiff Community Housing Association’s (CCHA) deputy chief executive, will step into his … Read more

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People Coordinator

Full Time, Permanent – 35 hour / week (M-F) Salary £26,504.07per annum About You Do you have the drive to make a difference by living our values every day and helping us ensure we provide … Read more

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