• Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 May 2022 10:30
    • End31 May 2022 12:00

    Mental health month

    Details

    Mental health month

    Virtual workshop

    Join us for our mental health month. Four bite size sessions on – making time for you, work life balance, wellbeing of tenants, customers and staff.  

    Workshop two: Work life balance, training, development and time – Monday 16 May – 14:00pm – 15:30pm

    Book now

    How do you divide your time and focus between working and family and/or leisure activities? You’d be surprised how many people never think about this, ironically, because they’re too busy. But simply, if you don’t have any balance, one or both aspects of your life will suffer. They won’t be going how you want them to. And it’s likely, you won’t be happy. Training and development are relevant to both home and work life. And everything is over-arched, and dictated, by time, and of course money. Which is why training and development is becoming harder to justify and secure. But even more important.

    Workshop three: Mental health and wellbeing (Tenants and customers) – Tuesday 24 May – 4pm – 5:30pm

    Book now

    There is a large body of research that connects the effects of poor mental health to housing related issues and problems. When a tenant has poor mental health, this can impact on their ability to maintain their property, pay bills, allow access to the property, engage in support, get on with neighbours and maintain a problem free tenancy.  In fact, many tenants’ mental health problems could be interpreted as a disability under the Equalities act 2010 and therefore the landlord has a duty to make ‘reasonable adjustments’ to meet those needs.

    Workshop four: The mental health and wellbeing of staff – effective stress management – Tuesday 31 May – 10:30am – 12pm

    Book now 

    Negative stress can impact on any of us. Mental health and wellbeing of staff should always be an important consideration for employers and employees alike.  However, its more essential than ever in 2022 - having gone through a pandemic, having had to deal with some of the most challenging times ever faced in housing and care.

    If staff members are struggling with stress, this will not only have a negative effect on them and their ability to work with tenants but can also impact on their team and the wider organisation. Simply put companies that look after their staff members’ mental health are also protecting their business.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £225.00 *
    Members of any HQN network: £147.00 *

    To book individual workshops please use the links below each session.

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 May 2022 10:30
    • End16 Jun 2022 12:30

    Good governance in hard times

    Details

    Good governance in hard times

    Virtual workshop

    Free governance toolkit

    “Board members are responsible for ensuring that providers are being managed effectively and meeting regulatory requirements.”

    Fiona MacGregor, Chief Executive, Regulator of Social Housing.

    Join us for a series of workshops designed to help boards and executive teams excel at a time when effective governance and business management has never been important.

    Board members have a crucial role to play in dealing with the housing crisis. But it can be a daunting task to put it mildly. The operating costs of housing associations are soaring while tenants face a cost-of-living crisis. How do you square that circle?

    We also know that more risks are on the horizon such as finding the money for net zero. Not to mention the crises we didn’t predict such as Covid-19 and the threat to peace stemming from the Ukrainian war.

    Obviously, none of us can solve all the problems in the world. But there are things you can do to protect your business and residents.

    We offer these sessions as one way of helping to put a strong board in place to weather the storms. They'll be of equal interest to executive teams and governance managers.

    Drop in briefings on:

    The numbers: We’ll cover the big deals for the Regulator of Social Housing like stress testing, value for money, asset management, managing risk and business planning – Are you using accurate data? How do you know?

    Safety: We’ll pinpoint what boards must watch out for on fire, gas, electrics, lifts, asbestos, and legionella at all homes – New duties on tall buildings explained.

    Governance: What the regulator expects from boards – First-hand accounts of recovering from a downgrade and managing in depth assessments.

    Working with residents: The RSH is upping the ante on consumer regulation – What does that mean? Are we facing service inspections? What lessons can we learn from media exposes of poor standards? How do you know that your services match the expectations of all your diverse residents?

    HQN works closely with lots of boards – these sessions will help you to plug gaps in your skills and knowledge training needs assessments. You will make your point in the boardroom with more confidence. They will help executive teams and governance managers to provide the right information and support boards in an effective way.

    The following sessions have been confirmed:

    Thursday 12 May 2022: Top of the radar 

    Book now

    Being a board member is never easy, but this must be one of the most challenging times ever – there is so much going and so many things to consider. It’s hard to know what is important and what isn’t. That’s why we’re starting our governance series with this short, sharp session – to focus minds on the things that really matter. We’ll look at the issues all board members and executives must put to the top of their agenda, from soaring operating costs and the cost-of-living crisis to building safety and consumer regulation.

    Speakers:

    • Alistair Mcintosh, CEO, HQN
    • Ian Parker, HQN finance Lead Associate.

    Tuesday 17 May 2022: Building safety compliance for governing bodies

    Book now

    Get on top of this most important area of compliance – building safety. This session will focus on the role of the board and executive.

    With the Building Safety Bill about to receive Royal Assent, we’ll spell out the requirements, what the board and executive need to be doing and the assurances they should be seeking.

    Speakers:

    • Debbie Larner, Lead Associate, Asset Management Network

    Wednesday 18 May 2022: Regulation update 

    Book now

    Our popular session has been adapted especially for board members, executive teams and governance managers.

    We’ll revisit the key proposals in the White Paper and examines some of the key changes in the draft Social Housing (Regulation) Bill, published in March, including:

    • The re-booting of consumer regulation
    • The new focus on safety
    • The return of performance measurement – how will tenant satisfaction measures differ from old style performance indicators?
    • Dealing with complaints – a key element of the new regulatory framework
    • Tenant engagement – forging a new relationship with service users   
    • Decent Homes ‘Plus’ – what will the proposed review mean for providers?
    • Professionalisation Review.

    HQN associate Roger Jarman will take you through everything you need to know and ensure you have the latest, up to date information.

    Speakers:

    • Roger Jarman, HQN Associate

    Tuesday 24 May 2022: Learning from downgrades

    Book now

    Honest reflection on experiences and lessons. Join the RegulatorAlistair McIntosh and Ian Parker to find out the latest about the issues of concern for the Regulator and how to avoid them.

    Our review of regulatory judgements undertaken at the start of 2022 showed that:

    • The Regulator of Social Housing had been significantly more active in 2021 than 2020 – Regulatory Judgements increasing from 167 to 198 and Regulatory Notices from six to 22
    • The level of compliance was on a par with 2020 with over 96% of providers being compliant with the regulatory standards
    • The Regulator continued to have serious concerns about lease-based supported housing providers and, disappointingly, seeing the same problems coming up in a small minority of cases – namely health and safety issues where providers have failed to carry out basics.

    The Regulator will outline their perspective about the current issues and emerging themes. Alistair and Ian will provide practical advice based on their experience of working with providers.

    Speakers:

    • Alistair Mcintosh, CEO, HQN
    • Ian Parker, HQN finance Lead Associate
    • Regulator of Social Housing.

    Wednesday 25 May 2022: Behaviours and attitudes

    Book now

    Peter Walters takes a look at the softer skills and the dynamics of what makes a ‘perfect’ board.

    • The key attributes to aspire to
    • Top tips.

    Speakers:

    • Peter Walters
    • Halisha Kaur, CIH Futures Vice Chair

    Thursday 9 June 2022: Get on top your legal, statutory and regulatory responsibilities

    Book now

    As part of the governance series HQN has teamed up with Pennington, Manches, Cooper to bring you this concise session on – everything you need to know about legal, statutory and regulatory matters.

    We’ll cover all the key points that board members need to be up to speed with, including: 

    • Constitution
    • Standing orders and financial regulations
    • Statutory duties of board members
    • Other legal duties
    • Impact of charitable status
    • The regulatory regimes – social housing, care, charity commission, FCA.

    We’ll focus on the “grey areas” where board members are faced with decisions and where there are often no clear-cut answers.

    Tuesday 14 June 2022: Residents voice

    Book now

    Hearing the resident voice at board level – rethinking culture, governance and structure.

    Are the voices of residents being heard loud and clear by your board and executive team? How do you get assurance that this is happening in a meaningful way? How do you demonstrate that residents are influencing the decisions you make?

    One of the key challenges for organisations, is to ensure the resident voice is being listened to and acted on at all levels of the business. But genuine engagement and harnessing the views of residents to influence decision making is easier said than done and often requires a rethink around culture, governance and even structure.

    This session will look at how housing providers are changing their approach on the back of the Social Housing White Paper and ahead of the new consumer regulation legislation and tenant satisfaction measures.

    Speakers:

    • Catherine Little, Executive Housing Director, Broadlands Housing
    • James Temple, Resident, Broadlands Housing
    • Carmen Simpson, Tenant Chair, Phoenix Community Housing
    • Marie Porter, Academy Manager, Phoenix Community Housing
    • Hugo Stephens, Head of Social Housing Corporate Services, Pennington Manches Cooper.

    Thursday 16 June 2022: Board diversity 

    Book now

    HQN is teaming up with our friends at the Housing Diversity Network for this session looking at board diversity, as part of our governance series. We’ve been having conversations about board diversity for years. We know that boards which include a diverse array of individuals who bring their personal and professional experiences to bear cultivate constructive dialogue and make better decisions. So why are some organisations still stuck? And what can you do to ensure that you attract a diversity of backgrounds, perspectives and experiences to enrich your board?

    Our expert set of speakers will look at:

    • Equality, diversity and inclusion in its broadest sense as a driver for improvement
    • Regulation and the changing political landscape
    • The success of board trainee programmes
    • Embracing leading diversity practice to make a real and lasting impact on the development of diversity at board level
    • Board composition, succession planning, and the appointment or nomination process
    • How the board integrates the variety of perspectives its members bring to facilitate inclusive leadership.

    The session will be chaired by Mushtaq Khan, Chief Executive of Housing Diversity Network with the following speakers:

    • Angela Lockwood, Chief Executive, North Star Housing Group
    • Luke Baptiste, Board Member, MSV Housing
    • Sharron Webster, Partner, Trowers & Hamlins
    • Karl George MBE, Partner, RSM UK.

    To book an individual session click on the book now buttons and complete the booking form. To book the full month, please complete the booking form below.

    Please note that if you're booking the full series, the places can be shared with other colleagues and don't all have to be attended by the same individual. If different people will be attending different sessions, please put 'share' in the delegate name below. 

    find out more

    Meet At

    Further information

    Delegate fees
    All eight workshops:
    Full price: £350*
    Members of any HQN network: £250*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    *To book onto individual sessions please click the book now button in the text and complete the booking form on its page.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start24 May 2022 14:00
    • End24 May 2022 17:00

    Good governance: Learning from downgrades

    Details

    Good governance: Learning from downgrades

    Virtual workshop

    Honest reflection on experiences and lessons.

    Join the Regulator, Alistair McIntosh and Ian Parker to find out the latest about the issues of concern for the Regulator and how to avoid them.

    Our review of regulatory judgements undertaken at the start of 2022 showed that:

    • The Regulator of Social Housing had been significantly more active in 2021 than 2020 – Regulatory Judgements increasing from 167 to 198 and Regulatory Notices from six to 22
    • The level of compliance was on a par with 2020 with over 96% of providers being compliant with the regulatory standards
    • The Regulator continued to have serious concerns about lease-based supported housing providers and, disappointingly, seeing the same problems coming up in a small minority of cases – namely health and safety issues where providers have failed to carry out basics.

    The Regulator will outline their perspective about the current issues and emerging themes. Alistair and Ian will provide practical advice based on their experience of working with providers.

    About our speaker:

    Alistair Mcintosh, CEO, HQN

    Alistair McIntosh is one of the social housing sector's most respected and best known personalities.

    As founder and Chief Executive of HQN, he is regarded as one of the foremost advisers on governance and regulation, specialising in VfM and stress testing. His hands-on approach sees Alistair leading on all HQN's in-depth assessment mock exercises and support work, designing and running the popular Iron Grip sessions and chairing/speaking at conferences and events.

    Career highlights include setting up and running the National Federation of ALMOs, leading the popular consultation on the regulatory standards for housing, and developing an approach to VfM that won praise from the housing minister.

    A regular contributor to the housing press, Alistair's columns are known for their humorous, pointed and painfully accurate assessment of the state of social housing.

    Ian Parker, HQN finance Lead Associate

    Ian has worked in the public sector for 40 years. During his career he has worked in senior positions in local government and has been the Finance Director at four RPs.  Ian has worked as a consultant for the last eight years and during that period has: Developed HQN's VfM metric model, provided advice to clients about the sector's VfM agenda, undertaken in excess of 60+ mock In Depth Assessments (IDAs) and developed HQN's merger model.

    Ian is HQN's Lead Finance Associate and in that role he provides advice to members of the Housing Finance Network and also ensures that they receive relevant news and technical updates.

    Rob Holroyd, Assistant Director, Investigation and Enforcement, Regulator of Social Housing

    Rob has seventeen years of housing sector experience having trained and worked in practice both within the external and internal audit departments with housing association clients.

    During his twelve years at the regulator he has worked in the Regulatory Operations Directorate leading on the In Depth Assessments of a wide range of registered providers as well as overseeing other routine and reactive processes to assess compliance with the regulatory standards.

    As Assistant Director of Investigation and Enforcement Rob leads engagement with non-compliant registered providers as they seek a route back to compliance.

    Sessions in the Good Governance series will include:

    Thursday 12 May 2022: Top of the radar

    Tuesday 17 May 2022: Building safety compliance for governing bodies

    Wednesday 18 May 2022: Regulation update 

    Wednesday 25 May 2022: Behaviours and attitudes

    Thursday 9 June 2022: Get on top of your legal, statutory and regulatory responsibilities

    Tuesday 14 June: Resident voice

    Thursday 16 June 2022: Board diversity – more action less talk

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees
    Full price: £125*
    Members of any HQN network: £99*

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start25 May 2022 08:30
    • End25 May 2022 10:00

    Good governance: Behaviours and attitudes

    Details

    Good governance: Behaviours and attitudes

    Virtual workshop

    Peter Walters takes a look at the softer skills and the dynamics of what makes a ‘perfect’ board.

    • The key attributes to aspire to
    • Top tips.

    About our speaker:

    Peter Walters, HQN associate

    Peter specialises in working with executive teams, boards and residents on strategy, team building, governance, resident engagement and mergers. He has plenty of practical, hands on experience to share from a CEO and a board member perspective. He appreciates how essential it is to get the culture and the dynamics right and the importance of nurturing and reinforcing positive behaviours and attributes.

    Peter has been Chief Executive of two large housing associations and a Director of Housing and Social Services in a London local authority. He has worked closely with many boards, board members and chairs, and taken on a number of non-executive roles over the years, including chairing an ALMO. He is currently a non-Executive Director of a local authority regeneration subsidiary and Chair of Aster Group's Over 55 Committee.

    Peter speaks at conferences and seminars and writes about social housing issues – about which he feels strongly – for a variety of publications and on social media.

    Sessions in the Good Governance series will include:

    Thursday 12 May 2022: Top of the radar

    Tuesday 17 May 2022: Building safety compliance for governing bodies

    Wednesday 18 May 2022: Regulation update 

    Tuesday 24 May 2022: Learning from downgrades

    Wednesday 25 May 2022: Behaviours and attitudes

    Thursday 9 June 2022: Get on top of your legal, statutory and regulatory responsibilities

    Tuesday 14 June: Resident voice

    Thursday 16 June 2022: Board diversity – more action less talk

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees
    Full price: £75*
    Members of any HQN network: £49*

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start25 May 2022 09:30
    • End27 Sep 2022 13:30

    How to write a housing strategy: from theory into practice

    Details

    How to write a housing strategy: from theory into practice

    Virtual workshop

    If you need to write, refresh or revise a key housing strategy, this series of five practical workshops will guide you every step of the way.

    HQN has been experiencing a significant increase in people asking for support to refresh key housing strategies. Whilst we’re always happy to roll up our sleeves and take on the lion’s share of such work, we’re also very aware that many organisations are working with significantly reduced budgets and needing to do a lot of this work in-house.

    That’s why we have decided to launch a new programme, which combines access to consultancy support and information with a structured approach to developing a new strategy. The programme covers multiple workshops, taking you through each of the key stages. You’ll develop a project and consultation plan, review the data and gather evidence, appraise options and resources. You’ll also have access to HQN resources including relevant toolkits and briefings.

    Strategy development often ends up in the ‘important but not urgent’ box: committing to the programme creates momentum and a deadline. You’ll also have support from others in the group, able to exchange ideas, and act as a sounding board.

    Each workshop will equip you for the next stage of the work, so by the end of the workshops you’ll have a complete draft of your new strategy – job done! The workshops will apply to any strategy with a housing focus, be this a housing strategy, homelessness strategy, tenancy strategy or similar. They will also apply whether you work for a local authority, RP or other housing provider.  

    In order to complete your strategy within that timescale you’ll obviously need to set aside additional time to do the work – but for each stage you’ll have a clear idea of what you need to do and how to do it – effectively, and in line with best practice.

    The programme will be delivered by HQN associate Wendy Murphy who will be with you every step of the way.

    The five workshops will focus on:

    Workshop one: Overview, planning and partnerships – Wednesday 25 May

    Book now

    By the end of this session, you’ll have a tailored action plan setting out the key stages of the work, and a consultation plan showing how you will involve partners and other stakeholders. You’ll have considered the merits of setting up a steering group, identified key risks to delivery, and considered national and local context, including other relevant strategies which need to be taken into account.

    Workshop two: Data analysis and consultation – Thursday 23 June

    Book now

    By the end of this session, you’ll know where to get the data you need and how to address any gaps. You’ll also have a clear idea of the level of detail you need to include. In addition, you’ll have the opportunity to build on your consultation plan, thinking about key topics to be addressed and the use of different consultation mechanisms.

    Workshop three: Emerging priorities, options and resources – Thursday 28 July

    Book now

    By this stage you’ll have some emerging priorities for action; this workshop will focus on options to deliver those priorities whether its increasing the delivery of new homes, opening up access to the private rented sector, preventing homelessness or taking a public health approach to housing. We’ll look at planning flexibly around uncertain resource levels, sources of funding and getting partners on board for delivery. By the end of this session you’ll have all the information you need to begin drafting your strategy.

    Workshop four: Housing needs of particular groups and bringing it all together – Wednesday 24 August

    Book now

    We’ve deliberately left the scope of this workshop to be decided by the participants. Maybe you’re looking to increase your knowledge in a particular area, or you want to bounce some ideas off colleagues. This session will give you the opportunity to explore challenges and solutions that are relevant to you. By the end of this session, completing your strategy will be plain sailing!

    Workshop five: Putting it into action – implementing and delivering your strategy  – Tuesday 27 September 

    Book now

    This last session starts with a brief refresher pulling all the learning from the previous sessions together. It then focuses on delivery – how to ensure your strategy makes a difference, and how to take forward the identified actions by ensuring they get embedded into work plans – whether that’s your own, other parts of your organisation, or partners.

    And that’s not all…

    Although the workshops are designed to work together, you can book for a single workshop using the links above. However, if you sign up for all five, you get significant added value! You’ll have access to:

    • Relevant HQN toolkits – there are specific toolkits for developing a housing, homelessness ore tenancy strategy and specialist toolkits covering areas such as enabling and housing for older people
    • Relevant HQN briefings – covering a range of topics, such as community-led and self-build housing, supported housing, domestic violence and abuse
    • A one-hour session with an HQN lead associate to discuss your strategy in more detail and help to ensure you are on track.

    You’ll benefit from the experience of others and have plenty of opportunities to ask practical questions and explore ideas with others facing the same challenges.

    About Wendy Murphy

    Wendy Murphy is an experienced consultant who has worked in the housing sector for more than 30 years. She has undertaken a wide range of consultancy assignments for HQN, including projects on tenancies and allocations. She has written briefing papers for HQN on a wide range of topics, including emerging new approaches to housing management, tenancy strategies and policies, affordable rents, allocations and lettings, hard-to-let properties and partnership working.

    Wendy was previously a senior manager with Bristol City Council where she was responsible for developing new approaches to housing management, including locally managed approaches and integration with a wider range of services. She was chair of Flourish Homes and sat on the Aster Group board for eight years. Wendy has run a large number of in-house and public training courses; her approach is practical and action orientated, ensuring that learning is embedded into the organisation. Wendy also works as a coach and facilitator.

    Testimonials:

    'Good pace and structure. Looking forward to drilling down to the detail in the next sessions'

    'Really enjoyable course, Thank you.'

    'Very thorough. Trainer very knowledgeable and experienced.'

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network 

    find out more

    Meet At

    Further information

    Delegate fees
    All five workshops:
    Full price: £650.00 *
    Members of any HQN network: £550.00 *

    Book now

    Individual workshops:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    To book individual workshops please use the links below each session.

    Programme workshop one:   

    Click here to download the programme

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • Start25 May 2022 09:30
    • End25 May 2022 13:30

    How to write a housing strategy: Overview, planning and partnerships

    Details

    How to write a housing strategy: Overview, planning and partnerships

    Virtual workshop

    If you need to write, refresh or revise a key housing strategy, this series of five practical workshops will guide you every step of the way.

    HQN has been experiencing a significant increase in people asking for support to refresh key housing strategies. Whilst we’re always happy to roll up our sleeves and take on the lion’s share of such work, we’re also very aware that many organisations are working with significantly reduced budgets and needing to do a lot of this work in-house.

    That’s why we have decided to launch a new programme, which combines access to consultancy support and information with a structured approach to developing a new strategy. The programme covers multiple workshops, taking you through each of the key stages. You’ll develop a project and consultation plan, review the data and gather evidence, appraise options and resources. You’ll also have access to HQN resources including relevant toolkits and briefings.

    Strategy development often ends up in the ‘important but not urgent’ box: committing to the programme creates momentum and a deadline. You’ll also have support from others in the group, able to exchange ideas, and act as a sounding board.

    Each workshop will equip you for the next stage of the work, so by the end of the workshops you’ll have a complete draft of your new strategy – job done! The workshops will apply to any strategy with a housing focus, be this a housing strategy, homelessness strategy, tenancy strategy or similar. They will also apply whether you work for a local authority, RP or other housing provider.  

    In order to complete your strategy within that timescale you’ll obviously need to set aside additional time to do the work – but for each stage you’ll have a clear idea of what you need to do and how to do it – effectively, and in line with best practice.

    The programme will be delivered by HQN associate Wendy Murphy who will be with you every step of the way.

    By the end of this session, you’ll have a tailored action plan setting out the key stages of the work, and a consultation plan showing how you will involve partners and other stakeholders. You’ll have considered the merits of setting up a steering group, identified key risks to delivery, and considered national and local context, including other relevant strategies which need to be taken into account.!

    About Wendy Murphy

    Wendy Murphy is an experienced consultant who has worked in the housing sector for more than 30 years. She has undertaken a wide range of consultancy assignments for HQN, including projects on tenancies and allocations. She has written briefing papers for HQN on a wide range of topics, including emerging new approaches to housing management, tenancy strategies and policies, affordable rents, allocations and lettings, hard-to-let properties and partnership working.

    Wendy was previously a senior manager with Bristol City Council where she was responsible for developing new approaches to housing management, including locally managed approaches and integration with a wider range of services. She was chair of Flourish Homes and sat on the Aster Group board for eight years. Wendy has run a large number of in-house and public training courses; her approach is practical and action orientated, ensuring that learning is embedded into the organisation. Wendy also works as a coach and facilitator.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold Network |  The Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    More workshops on housing strategy below:

    Workshop two: Data analysis and consultation – Thursday 23 June

    Workshop three: Emerging priorities, options and resources – Thursday 28 July

    Workshop four: Housing needs of particular groups and bringing it all together – Wednesday 24 August

    Workshop five: Putting it into action – implementing and delivering your strategy – Tuesday 27 September

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start31 May 2022 10:30
    • End31 May 2022 12:00

    The mental health and wellbeing of staff – effective stress management

    Details

    The mental health and wellbeing of staff – effective stress management

    Virtual workshop

    Negative stress can impact on any of us. Mental health and wellbeing of staff should always be an important consideration for employers and employees alike. 

    However, its more essential than ever in 2022 - having gone through a pandemic, having had to deal with some of the most challenging times ever faced in housing and care.

    If staff members are struggling with stress, this will not only have a negative effect on them and their ability to work with tenants but can also impact on their team and the wider organisation. Simply put companies that look after their staff members’ mental health are also protecting their business.

    Sometimes stress can be managed with a few minor adjustments at work or by using other simple strategies. But left unchecked stress can sometimes lead to long term mental health problems that need to be supported and managed in line with the Equalities Act 2010. Other staff members may be experiencing work-based stress that if not identified and supported effectively could lead to time off work and possibly the development of more long-term issues.

    This session will explore stress and stress management:

    • Understanding what stress is, where it comes from and how to identify it in ourselves and staff members.
    • What can be done to manage stress - from an organisational perspective and as individuals.

    Danny McGowan BSC, MSC

    Danny has been involved in supporting people with substance misuse, mental health, and other complex needs for 25 years. He has developed experience in many specialist areas - those with a dual diagnosis, personality disorders and offenders. Danny worked for several different charities and the NHS during his career in positions up to senior manager level. He has been delivering training for the past 20 years. Danny is a qualified life coach and therapist and along with his training, works privately with people with a range of issues.

    Danny uses a combination of his years of experience, training / qualifications, current good practice guidelines and research evidence to deliver his sessions. He uses a holistic interactive style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable previous clients include the Department of Health, Department of Work and Pensions the Home Office, Mind, Rethink, Together, Current clients include Crisis, Shelter, CGL, Places for people, Islington council.  Danny is also a senior trainer for HQN and Mosaic.

    To book on all four sessions, click here

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    Book all four sessions and get one FREE

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start31 May 2022 13:00
    • End31 May 2022 14:30

    Mental health and wellbeing (Tenants and customers)

    Details

    Virtual workshop

    There is a large body of research that connects the effects of poor mental health to housing related issues and problems. This session explores the practical implications for housing practitioners.

    When a tenant has poor mental health it can impact on their ability to maintain their property, pay bills, allow access to the property, engage in support, get on with neighbours and maintain a problem-free tenancy. In fact, many tenants’ mental health problems could be interpreted as a disability under the Equalities act 2010 and therefore the landlord has a duty to make ‘reasonable adjustments’ to meet those needs.

    However, landlords need to also be careful that they or their staff members don’t ‘gap-fill’ – plug the gaps in support often left by a lack of, or access to, local services such as mental health or social care. Frontline housing professionals can sometimes feel drawn into providing long term and often in-depth support that may not be part of tenancy sustainment, their role or appropriate to their skill set and expertise. Knowing where the line is between ‘supporting’ vulnerable tenants and ‘gap-filling’ is not always straight forward.

    In this session we will cover:

    • What is poor mental health / mental illness?
    • What does the research tell us about the impact of poor mental health on housing?
    • What does reasonable adjustment mean when working with tenants?
    • How can we support tenants affected by poor mental health without ‘gap-filling?
    • What other support is out there to help staff and/or tenants?

    Danny McGowan BSC, MSC

    Danny has been involved in supporting people with substance misuse, mental health, and other complex needs for 25 years. He has developed experience in many specialist areas - those with a dual diagnosis, personality disorders and offenders. Danny worked for several different charities and the NHS during his career in positions up to senior manager level. He has been delivering training for the past 20 years. Danny is a qualified life coach and therapist and along with his training, works privately with people with a range of issues.

    Danny uses a combination of his years of experience, training / qualifications, current good practice guidelines and research evidence to deliver his sessions. He uses a holistic interactive style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable previous clients include the Department of Health, Department of Work and Pensions the Home Office, Mind, Rethink, Together, Current clients include Crisis, Shelter, CGL, Places for people, Islington council.  Danny is also a senior trainer for HQN and Mosaic.

    To book on all four sessions, click here

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    Book all four sessions and get one FREE

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start08 Jun 2022 10:00
    • End08 Jun 2022 12:15

    Housing Ombudsman workshop: Learning from complaints

    Details

    Housing Ombudsman workshop: Learning from complaints

    Virtual workshop

    Things will go wrong but then it is vital to not only put them right, but also learn lessons so that the same problems don’t arise again.

    Complaints provide an invaluable insight into areas for improvement. To take full advantage of this free feedback landlords need to have a positive ‘learning culture’ and systems in place to capture and share the lessons learnt.

    The Housing Ombudsman’s expert trainers will share examples from the Ombudsman’s casework and best practice in capturing learning from across the social housing sector. The interactive sessions will include group work as well as plenty of time for questions and for sharing experience with other delegates.

    Sessions will cover:  

    • How to capture learning from complaints
    • How to translate learning into practical service improvements
    • When and how to share learning with staff, managers, residents and contractors
    • Specific examples of how landlords have used learning to improve services.

    Why attend?

    Faced with tightening resources and increasing demands, landlords need to maximise their use of the intelligence that complaints can provide.

    This workshop is essential for those involved in complaint handling and for all staff and managers who are committed to driving service improvement.

    Delegates will come away with a clear understanding of the benefits of a learning culture and of how learning can be systematically captured and used.

    About our speakers;

    John Goodwin, Systemic Adjudicator, Housing Ombudsman Service John Goodwin is a Systemic Adjudicator with the Housing Ombudsman Service. In this role he addresses systemic failings by social landlords. He is also part of the Ombudsman’s Sector Development Team – working with landlords, residents and others to improve complainthandling across the sector. Prior to joining the Ombudsman, John spent ten years with the Audit Commission – inspecting a range of housing organisations and services. John previously worked for Shelter in several roles, including Head of Legal Services, Editor of ROOF magazine and co-editor of ADVISER magazine. He began his housing career working in homelessness, housing advice and resettlement for a London borough. John has written and edited a number of publications including: ‘Built to Last’ (a history of British housing policy) and ‘Homelessness – a good practice guide’. John is an accredited mediator and a trustee and past chair of a social care charity.

    Dave Simmons, Sector Development Lead, Housing Ombudsman Service Dave has worked at the Housing Ombudsman Service for 14 years holding several roles including that of an Adjudicator. In his current position as Sector Development Lead, he is responsible for sharing insight, promoting best practice and raising standards in complaint handling in the sector. A lot of this work he does through the writing and delivery of workshops and webinars to both residents and landlords on a range of subjects. Outside of his work with the Ombudsman Service Dave has written and delivered training workshops for Tpas (tenant engagement experts) in his capacity as an associate. He is also an accredited mediator and volunteers as a community mediator for a charity based in Croydon which specialises in neighbourhood disputes. 

    Testimonials:

    "I think this was a very enjoyable virtual workshop Dave and John both delivered with professionalism and had extensive knowledge.  I thought the participants also contributed to an enjoyable workshop too."

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Dave and John are very knowledgeable and always willing to answer questions and give their own opinions. I think the group parts are valuable and enjoyable, as you get to speak to others from the industry."

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, workshop and networking." 

    "Was an excellent virtual event with lots of participation and good ideas."

    This workshop will also take place on Thursday 16 JuneWednesday 29 June, Friday 8 July, Wednesday 7 September and Thursday 28 September.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Jun 2022 10:00
    • End09 Jun 2022 11:30

    You think GDPR is all over…….it’s only just begun

    Details

    You think GDPR is all over…….it’s only just begun

    Virtual workshop

    You may have thought 'it was all over…' but a combination of Brexit, the pandemic and the emerging new world of work has created a myriad of new issues for employers and service providers to deal with in relation to data protection.

    Our legal advisor David Gibson will provide you with “ten very practical tips” on how to adapt to the new world of GDPR.

    He will cover homeworking issues, SAR requests, data control issues and dealing with sensitive date in this bite sized informative and practical session.

    If you have any particular questions – send them over to us beforehand and we’ll make sure David covers them. Don’t worry if you don’t have time – we’ve included time for 'Q&A' at the end.

    This is essential for everyone responsible for GDPR compliance and/or handling data.

    About David Gibson, Partner, Burnetts Solicitors:

    David has extensive experience in advising on employment law across a range of sectors including charities, transport, housing associations, football clubs and retail. He offers a practical, solution driven service that quickly identifies problems and ensures business can run smoothly and efficiently. David has also presented a number of seminars looking at the changing nature of work and the future planning that is required to ensure that the new challenges we all face are approached in a practical and comprehensive manner.

    His services include the preparation of key employment documents, dealing with common issues in relation to performance and disputes in the workplace, advising on exit strategies both for employers and employees, corporate advice on share sales and TUPE and training on emerging legislation and equality issues. David has delivered lectures at the Universities of Newcastle and Northumbria on emerging issues and can provide bespoke training to organisations to enable them to take proactive steps to ensure they are equipped to meet the challenges of the new world of work.

    Having studied and taught International Relations and formerly a member of the Employment Lawyers Association International Committee he has a keen awareness of the importance of close co-operation with legal advisors from across the EU. He enjoys, but is not very good at, fell running in the Lakes, Northumberland and Durham.

    David has run a number of workshops for HQN on legal matters. Here’s what delegates said…

    "I really enjoyed the event It was short and snappy and gave a really good overview of things to consider. Thank you."

    "Really informative and enjoyable session, Thank you."

    "Thank you. This has really helped to re-inforce that we are doing everything we could reasonably be expected to do."

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • Start09 Jun 2022 10:30
    • End09 Jun 2022 13:00

    Changes to the Building Regulations to help deliver net zero

    Details

    Changes to the Building Regulations to help deliver net zero

    Virtual workshop

    Find out about what the changes introduced by the Building Regulations etc. (Amendment) (England) Regulations 2021 and the government’s five new Approved Documents mean. And what you need to do.

    In October 2021, the UK government published its Net Zero Strategy, to achieve net zero greenhouse gas emissions by 2050. At the same time, it also published the Heat and Buildings Strategy, outlining the importance of improving energy efficiency across the residential property sector and setting decarbonisation targets of 47%–62% by 2035.

    As a result, the landscape of building regulations is rapidly changing, and new enactments will come into force on Wednesday 15th June 2022. These changes introduce a number of new provisions and amendments to the Building Regulations 2010. In addition, the government has published a set of five Approved Documents, covering guidance on ventilation and the conservation of fuel and power, and requirements to address overheating. These include highly detailed glazing restrictions.

    This session will explore the changes to the Building Regulations which are shortly to come into force, including the transitional arrangements, and discuss the pressing and far-reaching implications for the sector.

    What will be covered?

    1. Changes to the Building Regulations 2010:

    Introduced by the Building Regulations etc. (Amendment) (England) Regulations 202:

    • Measuring energy performance for new buildings
    • Changing the way on-site electricity generation systems are regulated
    • Mitigating overheating
    • Changes to self-certification schemes.

    Introduced by the Building Regulations etc. (Amendment) (England) (No. 2) Regulations 202:

    • New provisions for electric vehicle charging points
    • Amending the ‘Building (Approved Inspectors etc.) Regulations 2010’.

    2. Exploring the government’s five new Approved Documents:

    • Conservation of fuel and power (dwellings)
    • Conservation of fuel and power (buildings other than dwellings)
    • Ventilation (dwellings)
    • Ventilation (buildings other than dwellings)
    • Overheating (including glazing restrictions).

    Speaker:

    Neave Maguire

    Neave is a full service Construction lawyer based in London. She advises on and negotiates both standard form and bespoke contracts and also provides guidance on a wide range of issues, including construction disputes and insurance coverage. She has experience of the full range of dispute resolution processes in the construction sector including adjudication, arbitration and civil litigation, as well as mediation. Acting for and against large multi-disciplinary consultancies, engineers, architects, project managers, developers and employers, and tier 1 and 2 contractors, she has developed a strong commercial awareness and a comprehensive understanding of industry issues. She is a frequent speaker and host of the EWS1 workshops for HQN.

    More speakers to be announced.

    Who and why you should attend:

    • Procurement teams: upcoming projects will be impacted by these amendments
    • Compliance teams: current property portfolios will need to be reviewed as work may be required to meet the new regulations
    • Business and compliance teams: development agreements and building contracts will need to capture the changes in the regulations
    • Development, asset management and finance teams: the requirements within the Approved Document on overheating, in particular, will have a significant impact on property portfolios.

    This workshop will also take place on Wednesday 11 May 2022. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Jun 2022 10:30
    • End09 Jun 2022 12:00

    Good governance: Get on top your legal, statutory and regulatory responsibilities

    Details

    Virtual workshop

    As part of the governance series HQN has teamed up with Penningtons Manches Cooper to bring you this concise session on – everything you need to know about legal, statutory and regulatory matters.

    We’ll cover all the key points that board members need to be up to speed with, including: 

    • Constitution
    • Standing orders and financial regulations
    • Statutory duties of board members
    • Other legal duties
    • Impact of charitable status
    • The regulatory regimes – social housing, care, charity commission, FCA.

    We’ll focus on the “grey areas” where board members are faced with decisions and where there are often no clear-cut answers.

    Join us for this interactive session with plenty of time for questions and answers.

    Ideal for all board members, executives and company secretaries – as a fresher or for those new in post.

    Hugo Stephens, consultant at Penningtons Manches Cooper, is an experienced governance lawyer who has worked in the housing sector for over thirty years. He has seen and advised on all the major governance issues that have affected housing associations during that time including the risks of diversification and commercialisation; the development of group structures and the problems of control and management thereof; the continuing spate of ever larger mergers and the issues they create; and the changes in best practice that have developed over the years.

    Hugo has advised the boards and executive teams of large and small housing associations on these issues as well as their business partners such as funders and local authorities.

    In the past Hugo has also advised the Regulator on emerging issues arising out of the ever increasing numbers of group structures and mergers as well as tenants’ groups on what it meant for them and the housing service they could expect to receive.

    Sessions in the Good Governance series will include:

    Thursday 12 May 2022: Top of the radar

    Tuesday 17 May 2022: Building safety compliance for governing bodies

    Wednesday 18 May 2022: Regulation update 

    Tuesday 24 May 2022: Learning from downgrades

    Wednesday 25 May 2022: Behaviours and attitudes

    Tuesday 14 June: Resident voice

    Thursday 16 June 2022: Board diversity – more action less talk

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees
    Full price: £99*
    Members of any HQN network: £49*

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start14 Jun 2022 09:30
    • End14 Jun 2022 13:30

    The Leasehold Summit 2022

    Details

    The Leasehold Summit 2022

    Virtual conference

    We’ll be delving into the latest issues of concern for leasehold practitioners including building safety, service charges, EWS1 forms, shared ownership, debt and finance, leaseholder engagement and day-to-day operations.

    What will be covered:

    This year's virtual Summit will feature keynote sessions, breakout forums plus plenty of time to discuss and debate.

    On the programme there’s a mix of topical sessions:

    Keynote sessions

    Building safety: The Royal Institute of Chartered Surveyors will provide an update on the latest issues with EWS1 forms – usage, principles and future thinking.

    Service charges: How will the proposed ‘Service Charges Charter’ for London impact on landlords and their service charging regime? And the potential ramifications should a national roll-out become likely.

    Commonhold: The British Property Federation will provide the latest insight and thinking on this tenure.

    Home sales and operations: How the latest safety issues are impacting on leasehold sales and the implications for operational teams.

    Leaseholder engagement: Informed thinking on the challenges of communicating effectively and ensuring inclusivity.

    Breakout sessions

    Shared ownership: An essential debate about the proposed new model of shared ownership.

    Debt and forfeiture: A breakout forum on the important subject of leasehold debt and forfeiture.

    Speakers include:

    • Chair; Ann Faulkner, Lead Associate of The Leasehold Network
    • Nigel Sellers, Royal Institute of Chartered Surveyors
    • Ian Fletcher, Director of Policy (Real Estate), British Property Federation
    • Adrian Shaw, Head of Rent & Service Charge, L&Q
    • Kirsty Skinner, Leasehold and Service Charge Manager, Coastline Housing
    • Chris Benjamin, Oxford City Council
    • Elaine Warwick, Bedfordshire Pilgrims
    • Cecilia Brodigan, Association of Retirement Housing Managers.

    Who should attend:

    As usual, this Summit will be relevant and important to a wide range of people:

    • Leasehold specialists; leads, managers, supervisors, coordinators and specialist officers
    • Operational teams with an interest in leasehold issues:
      • Asset management and repairs
      • Housing management
      • Customer services
      • finance
    • Service charge teams
    • Policy and strategy.

    What you will take away from the event:

    It will be full of practical advice and informed discussions covering a number of different themes fundamental to managing a leasehold portfolio.

    Delegates will get to hear about sector updates and best practice as well as consider future issues coming up on the horizon

    You’ll take part in lively debate in your chosen breakout workshop sessions and network with other practitioners.

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start14 Jun 2022 10:30
    • End14 Jun 2022 12:30

    Good Governance: Resident voice

    Details

    Good Governance: Resident voice

    Virtual workshop

    Hearing the resident voice at board level – rethinking culture, governance and structure.

    Are the voices of residents being heard loud and clear by your board and executive team? How do you get assurance that this is happening in a meaningful way? How do you demonstrate that residents are influencing the decisions you make?

    One of the key challenges for organisations, is to ensure the resident voice is being listened to and acted on at all levels of the business. But genuine engagement and harnessing the views of residents to influence decision making is easier said than done and often requires a rethink around culture, governance and even structure.

    This session will look at how housing providers are changing their approach on the back of the Social Housing White Paper and ahead of the new consumer regulation legislation and tenant satisfaction measures.

    Speakers:

    • Catherine Little, Executive Housing Director, Broadlands Housing
    • James Temple, Resident, Broadlands Housing
    • Carmen Simpson, Tenant Chair, Phoenix Community Housing
    • Marie Porter, Academy Manager, Phoenix Community Housing
    • Hugo Stephens, Head of Social Housing Corporate Services, Penningtons Manches Cooper.

    Sessions in the Good Governance series will include:

    Thursday 12 May 2022: Top of the radar

    Tuesday 17 May 2022: Building safety compliance for governing bodies

    Wednesday 18 May 2022: Regulation update 

    Tuesday 24 May 2022: Learning from downgrades

    Wednesday 25 May 2022: Behaviours and attitudes

    Thursday 9 June 2022: Get on top of your legal, statutory and regulatory responsibilities

    Thursday 16 June 2022: Board diversity – more action less talk

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees
    Full price: £75*
    Members of any HQN network: £49*

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Jun 2022 10:30
    • End15 Jun 2022 12:45

    Improve your void performance – Find out how to reduce re-let times and achieve back-to-back lettings

    Details

    Improve your void performance – Find out how to reduce re-let times and achieve back-to-back lettings

    Virtual workshop

    Make void turnover “everyone’s responsibility.”

    Hear from top voids performer Mark Manns and his team at One Vision Housing and The Sovini Group on how he has worked with internal teams and partners to streamline processes making void turnover “everyone’s responsibility”.

    Housing providers have a myriad of ways of managing void performance – how joined up and effective is your approach?

    Are your teams talking to each other as they should to really minimise void loss?

    Who is responsible for your void turnover performance? Does the role lie with your assets, housing management or lettings teams?

    Do you rely on external contractors, or have you an in-house voids team?

    This workshop will explore the voids process from tenancy termination to re- allocation.

    It will cover:

    • Pre-termination processes
    • Return of keys
    • Use of partners/contractors
    • Advertising channels
    • Viewings and sign up.

    You’ll go away up to speed with the latest best practice, plenty of new ideas as well as information about how technology can be used effectively.

    Essential for everyone involved in the voids and lettings processes including:

    • Lettings teams
    • Voids teams
    • Asset managers.

    Confirmed speakers:

    • Kim Long, Senior Networks Manager, HQN
    • Mark Manns, Neighbourhood Services Manager, One Vision Housing
    • Bianca Perkins, Assistant Neighbourhood Services Manager, One Vision Housing
    • Lee Burke, Sales Director, Plentific
    • Martin Tighe, Senior Surveyor Maintenance, One Vision Housing
    • Mathew Parkins, Project Manager voids and grounds maintenance, Sovini Property Services.

    If you are members of the following networks, you’ll find this session of interest. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Asset Management Network |The Strategic Network | The Housing Management Network | The Rent Income Excellence Network

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:    

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start16 Jun 2022 10:00
    • End16 Jun 2022 12:15

    Housing Ombudsman workshop: Learning from complaints

    Details

    Housing Ombudsman workshop: Learning from complaints

    Virtual workshop

    Things will go wrong but then it is vital to not only put them right, but also learn lessons so that the same problems don’t arise again.

    Complaints provide an invaluable insight into areas for improvement. To take full advantage of this free feedback landlords need to have a positive ‘learning culture’ and systems in place to capture and share the lessons learnt.

    The Housing Ombudsman’s expert trainers will share examples from the Ombudsman’s casework and best practice in capturing learning from across the social housing sector. The interactive sessions will include group work as well as plenty of time for questions and for sharing experience with other delegates.

    Sessions will cover:  

    • How to capture learning from complaints
    • How to translate learning into practical service improvements
    • When and how to share learning with staff, managers, residents and contractors
    • Specific examples of how landlords have used learning to improve services.

    Why attend?

    Faced with tightening resources and increasing demands, landlords need to maximise their use of the intelligence that complaints can provide.

    This workshop is essential for those involved in complaint handling and for all staff and managers who are committed to driving service improvement.

    Delegates will come away with a clear understanding of the benefits of a learning culture and of how learning can be systematically captured and used.

    About our speakers;

    John Goodwin, Systemic Adjudicator, Housing Ombudsman Service John Goodwin is a Systemic Adjudicator with the Housing Ombudsman Service. In this role he addresses systemic failings by social landlords. He is also part of the Ombudsman’s Sector Development Team – working with landlords, residents and others to improve complainthandling across the sector. Prior to joining the Ombudsman, John spent ten years with the Audit Commission – inspecting a range of housing organisations and services. John previously worked for Shelter in several roles, including Head of Legal Services, Editor of ROOF magazine and co-editor of ADVISER magazine. He began his housing career working in homelessness, housing advice and resettlement for a London borough. John has written and edited a number of publications including: ‘Built to Last’ (a history of British housing policy) and ‘Homelessness – a good practice guide’. John is an accredited mediator and a trustee and past chair of a social care charity.

    Dave Simmons, Sector Development Lead, Housing Ombudsman Service Dave has worked at the Housing Ombudsman Service for 14 years holding several roles including that of an Adjudicator. In his current position as Sector Development Lead, he is responsible for sharing insight, promoting best practice and raising standards in complaint handling in the sector. A lot of this work he does through the writing and delivery of workshops and webinars to both residents and landlords on a range of subjects. Outside of his work with the Ombudsman Service Dave has written and delivered training workshops for Tpas (tenant engagement experts) in his capacity as an associate. He is also an accredited mediator and volunteers as a community mediator for a charity based in Croydon which specialises in neighbourhood disputes. 

    Testimonials:

    "I think this was a very enjoyable virtual workshop Dave and John both delivered with professionalism and had extensive knowledge.  I thought the participants also contributed to an enjoyable workshop too."

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Dave and John are very knowledgeable and always willing to answer questions and give their own opinions. I think the group parts are valuable and enjoyable, as you get to speak to others from the industry."

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, workshop and networking." 

    "Was an excellent virtual event with lots of participation and good ideas."

    This workshop will also take place on Thursday 28 April, Wednesday 8 June, Wednesday 29 June, Friday 8 July, Wednesday 7 September and Thursday 28 September.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start16 Jun 2022 14:00
    • End16 Jun 2022 16:00

    Good governance: Board diversity – more action less talk

    Details

    Good governance: Board diversity – more action less talk

    Virtual workshop

    HQN is teaming up with our friends at the Housing Diversity Network for this session looking at board diversity, as part of our governance series.

    We’ve been having conversations about board diversity for years. We know that boards which include a diverse array of individuals who bring their personal and professional experiences to bear cultivate constructive dialogue and make better decisions.

    So why are some organisations still stuck? And what can you do to ensure that you attract a diversity of backgrounds, perspectives and experiences to enrich your board?

    Our expert set of speakers will look at:

    • Equality, diversity and inclusion in its broadest sense as a driver for improvement
    • Regulation and the changing political landscape
    • The success of board trainee programmes
    • Embracing leading diversity practice to make a real and lasting impact on the development of diversity at board level
    • Board composition, succession planning, and the appointment or nomination process
    • How the board integrates the variety of perspectives its members bring to facilitate inclusive leadership.

    The session will be chaired by Mushtaq Khan, Chief Executive of Housing Diversity Network with the following speakers:

    • Angela Lockwood, Chief Executive, North Star Housing Group
    • Luke Baptiste, Board Member, MSV Housing
    • Sharron Webster, Partner, Trowers & Hamlins
    • Karl George MBE, Partner, RSM UK.

    Sessions in the Good Governance series will include:

    Thursday 12 May 2022: Top of the radar

    Tuesday 17 May 2022: Building safety compliance for governing bodies

    Wednesday 18 May 2022: Regulation update 

    Tuesday 24 May 2022: Learning from downgrades

    Wednesday 25 May 2022: Behaviours and attitudes

    Thursday 9 June 2022: Get on top of your legal, statutory and regulatory responsibilities

    Tuesday 14 June: Resident voice

    Thursday 16 June 2022: Board diversity – more action less talk

    The booking form for this session is below. To book the whole month please book here.

    find out more

    Meet At

    Further information

    Delegate fees
    Full price: £75*
    Members of any HQN network: £49*

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start21 Jun 2022 10:30
    • End21 Jun 2022 12:30

    How to run your own business continuity exercise – save time, money and build staff engagement

    Details

    How to run your own business continuity exercise – save time, money and build staff engagement

    Virtual workshop

    To assist you in designing, planning, and successfully executing your own business continuity exercise, HQN has teamed up with Commercial Initiatives for a ‘how to’ session for housing organisations.

    With Covid-19 impacts reducing, if still lingering, all organisations need to be checking that their business resilience and continuity arrangements are up to date and appropriate.

    The new realities of hybrid working and dramatically increased cyber security threats must now be overlayed over existing risks such as office fires and stock incidents whilst challenging post-pandemic staff complacency.

    Running a scenario-based resilience exercise can be both an enjoyable experience for participants and a very useful way to sense check your continuity plans – but only if run well.

    To assist you in designing, planning, and successfully executing an internally run continuity exercise, HQN has teamed up with Commercial Initiatives for a ‘how to’ session specifically tailored to housing organisations.

    The session will equip you with the crucial knowledge required to run the exercise as well as provide practical advice, example scenarios and exercise templates. It is guaranteed to make your task immensely more achievable.

    The session will provide delegates with:

    • An understanding of the different types of business continuity exercises and those best deliverable internally
    • Expert advice on how to run your own exercise
    • Examples, templates, guidance and advice
    • Scenario suggestions
    • A scenario exercise to illustrate the look and feel of your self-run exercise.

    Essential for:

    Anyone responsible for business continuity will benefit from learning how to run internal exercises that can test teams and plans easily.

    You will go away with:

    • The confidence to design and run an event that your staff will find useful and enjoyable. This will boost engagement with resilience topics and help safeguard your people and organisation
    • All the tools you need to run an internal continuity exercise, including templates, guidance, and advice.

    About our speaker:

    Christopher was raised and schooled in Cheshire before completing a degree in Economics and History at the University of Newcastle upon Tyne. Originally destined for army service, the fall of the Berlin Wall and the reduced military opportunities persuaded him to re-prioritise his career plans, continue with reserve service and to pursue a career in stockbroking with Charterhouse Tilney from 1991. In 1996 he moved to retail banking with Abbey National (and latterly Santander Plc), rising to Regional Manager in the North West by 2011.

    Following a year on mobilised service in Afghanistan in 2010, he decided to join Commercial Initiatives as a consultant, qualifying via the Business Continuity Institute as an Associate Member in 2011. Since then he has worked in the continuity and resilience sphere, with a wide variety of companies from many sectors, from social housing to insurance companies and airports. With Commercial Initiatives Christopher specialises in providing clients with innovative and engaging training solutions, to both review existing arrangements and promote improved continuity planning arrangements.

    If you are members of the following networks, you’ll find this session of interest. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start22 Jun 2022 10:30
    • End22 Jun 2022 15:15

    The Well-being of Future Generations Act – how has Welsh housing responded?

    Details

    The Well-being of Future Generations Act – how has Welsh housing responded?

    Virtual workshop

    “We hope that what Wales is doing today the world will do tomorrow” – Nikhil Seth (Former Head of Sustainable Development at the United Nations). 

    The Well-being of Future Generations (Wales) Act remains a global standard-bearer for improving social, cultural and environmental well-being.

    It has changed the dynamic of political decision making. The world is watching its progress, and other countries are now trying to follow our lead.

    At the latest HQN Cymru Can Do Network Annual Conference, Future Generations Commissioner Sophie Howe set us a challenge.

    While the Act was being successfully implemented externally, with great partnership working across Wales, Sophie asked us to look inside our organisations and consider whether we were adopting the spirit of the Act in the ways we went about our business – and the decisions we make.

    In this event we’ll try to answer that question.

    We’ll explore what we’ve learned from the Well-being of Future Generations Act so far, and how we can adapt our culture, strategies, and processes to align with the national well-being goals that will create the version of Wales we all want to see.

    We’ll cover:

    • The implementation of the Well-being of Future Generations Act – and its impact on Welsh housing to date
    • The views of young people in Wales and what they want from a robust housing sector
    • Leading from the front – how we can adapt business plans based on the seven well-being goals
    • Setting the standards through our own actions – looking after the well-being of our staff
    • Empowering communities – are we creating communities where people feel well-connected and can fulfil their full potential? Do frontline services need to change?
    • Creating a low carbon society – housing’s role and how we get there.

    Essential for:

    • Governance and executive teams
    • HR professionals and people teams
    • Organisational learning and development teams
    • People responsible for strategy and policy
    • People responsible for culture and transformation.

    If you are members of the following networks, you’ll find this session of interest. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start23 Jun 2022 09:30
    • End23 Jun 2022 13:30

    How to write a housing strategy: Data analysis and consultation

    Details

    How to write a housing strategy: Data analysis and consultation

    Virtual workshop

    If you need to write, refresh or revise a key housing strategy, this series of five practical workshops will guide you every step of the way.

    HQN has been experiencing a significant increase in people asking for support to refresh key housing strategies. Whilst we’re always happy to roll up our sleeves and take on the lion’s share of such work, we’re also very aware that many organisations are working with significantly reduced budgets and needing to do a lot of this work in-house.

    That’s why we have decided to launch a new programme, which combines access to consultancy support and information with a structured approach to developing a new strategy. The programme covers multiple workshops, taking you through each of the key stages. You’ll develop a project and consultation plan, review the data and gather evidence, appraise options and resources. You’ll also have access to HQN resources including relevant toolkits and briefings.

    Strategy development often ends up in the ‘important but not urgent’ box: committing to the programme creates momentum and a deadline. You’ll also have support from others in the group, able to exchange ideas, and act as a sounding board.

    Each workshop will equip you for the next stage of the work, so by the end of the workshops you’ll have a complete draft of your new strategy – job done! The workshops will apply to any strategy with a housing focus, be this a housing strategy, homelessness strategy, tenancy strategy or similar. They will also apply whether you work for a local authority, RP or other housing provider.  

    In order to complete your strategy within that timescale you’ll obviously need to set aside additional time to do the work – but for each stage you’ll have a clear idea of what you need to do and how to do it – effectively, and in line with best practice.

    The programme will be delivered by HQN associate Wendy Murphy who will be with you every step of the way.

    By the end of this session, you’ll know where to get the data you need and how to address any gaps. You’ll also have a clear idea of the level of detail you need to include. In addition, you’ll have the opportunity to build on your consultation plan, thinking about key topics to be addressed and the use of different consultation mechanisms.

    About Wendy Murphy

    Wendy Murphy is an experienced consultant who has worked in the housing sector for more than 30 years. She has undertaken a wide range of consultancy assignments for HQN, including projects on tenancies and allocations. She has written briefing papers for HQN on a wide range of topics, including emerging new approaches to housing management, tenancy strategies and policies, affordable rents, allocations and lettings, hard-to-let properties and partnership working.

    Wendy was previously a senior manager with Bristol City Council where she was responsible for developing new approaches to housing management, including locally managed approaches and integration with a wider range of services. She was chair of Flourish Homes and sat on the Aster Group board for eight years. Wendy has run a large number of in-house and public training courses; her approach is practical and action orientated, ensuring that learning is embedded into the organisation. Wendy also works as a coach and facilitator.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    More workshops on housing strategy below:

    Workshop one: Overview, planning and partnerships – Wednesday 25 May

    Workshop three: Emerging priorities, options and resources – Thursday 28 July

    Workshop four: Housing needs of particular groups and bringing it all together – Wednesday 24 August

    Workshop five: Putting it into action – implementing and delivering your strategy – Tuesday 27 September

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start23 Jun 2022 10:30
    • End23 Jun 2022 13:30

    The future of resident engagement – how do we get it right in 2022?

    Details

    The future of resident engagement – how do we get it right in 2022?

    Virtual workshop

    As proposals set out in the Social Housing White Paper start to become reality, meaningful resident engagement has never been more important. But how do we get it right and how do we ensure the views of residents are acted on? This event provides some answers.

    With new Tenant Satisfaction Measures and consumer regulation just around the corner, getting resident engagement right is crucial.

    So why do many landlords struggle to engage in any meaningful way beyond a handful of residents? And why do so many people working in resident engagement feel disconnected from other teams within their organisation?

    Resetting the landlord-resident relationship in order for the resident voice to be heard was a key ambition of the Social Housing White Paper. But time and time again we are hearing stories of people being ignored, homes being neglected, and seeing an ever-rising number of complaints to the Ombudsman.

    So, what can be done?

    This event will explore what resident engagement means in 2022, the key role it should play in improving relationships but often doesn’t, and how, if done correctly, it can transform an organisation’s culture from bottom to top.

    We will also look at how resident engagement fits into the new organisational landscape where customer ‘experience’ and ‘insight’ have become a priority, but face-to-face, human interactions have taken a back seat. How do we get the mix right? What new skills do resident engagement staff need to do their job effectively?

    Sessions include:

    • Why are we talking about resident engagement now?
    • Resident engagement and the customer experience – how to make them work together
    • The feedback loop – why do we need to engage with residents and what do we do with the information?
    • Reconnecting with residents – the importance of face-to-face relationships post-lockdown
    • Using technology and data to improve engagement and insight
    • What skills do you need to deliver meaningful engagement?
    • How to harness ‘hidden’ voices
    • Where next for engagement?

    Speakers:

    • Sian Humphreys, HQN associate, The Residents’ Network
    • Elaine Warwick, HQN associate, The Residents’ Network
    • Kate Roberts, Housing Research Director, IFF Research
    • Aasia Nisar, Head of Resident Engagement, Sovereign
    • Helen Alderson, Community Engagement Team Leader, Stockport Homes
    • Rebecca Sweeton, Customer Engagement and Inclusion Team Leader, Stockport Homes.

    Full line-up to be announced shortly…

    Essential for:

    • Executive teams and board members
    • Resident engagement teams
    • Customer experience leads
    • Customer insight teams
    • Policy leads
    • Housing management teams
    • Communications teams
    • Business transformation teams.

    What you will take away from the event:

    • Practical advice on how to get resident engagement right
    • Tips on different methods of engagement – what works, what doesn’t
    • Understanding where resident engagement teams fit into your organisation’s structure
    • The policy context and why meaningful engagement has never been more important.

    If you are members of the following networks, you’ll find this session of interest. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | | The Residents Network | The Housing Management Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start28 Jun 2022 10:30
    • End28 Jun 2022 14:30

    Smarter, safer homes: how technology and data is helping us go further on safety

    Details

    Smarter, safer homes: how technology and data is helping us go further on safety

    Virtual workshop

    Find out how to use tech to help people and places to 'be safe and stay safe'.

    Making homes and communities safer is a key aim for the sector. The safety of people living in our homes is by far the most pressing issue facing landlords.

    The legislation is in place:

    • The Building Safety Bill provides a new legislative framework for housing providers
    • Point one of the Charter for Social Housing Tenants states tenants should be ‘safe in your home.’

    Tenants are increasingly aware of the fire and safety risks associated with their properties (especially in high rise blocks), and providers are working to understand the scale and the cost of carrying out the necessary repairs.

    Most housing providers recognise the importance of going beyond tick-boxing compliance and truly embedding safety in everything they do. It is not just about the management of individual units and blocks but about creating safer schemes and places too.

    There’s much for landlords to do, both in homes and in the community where cases of ASB and domestic abuse are on the rise.

    So, how can embracing new technology help us go further and quicker on safety?

    Smart home technology, augmented reality and new kit for neighbourhood housing officers is already helping us push new boundaries to keep people safe, while better use of data management software and processes is giving landlords and tenants greater assurance that properties and communities are safe places to live.

    All of this comes from setting the right culture on safety across our organisations and the sector, arming our people with the right information and technology to make the best possible decisions.  

    Join us to hear different perspectives on safety, from ensuring involvement and engagement from tenants in fire safety and utilising tech to help people and places to be safe and stay safe.

    What will be covered:

    • How do we achieve a culture which embraces tech and data in safety?
    • The role of co-production in tenant safety and technology
    • IoT and its role in building safety
    • Using tech and data to make communities safer.

    Essential for:

    • Senior teams
    • Asset management professionals
    • Customer and housing service professionals
    • Heads /Directors of ICT / Innovation / Digital
    • ASB leads
    • Board members and executive teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start29 Jun 2022 10:00
    • End29 Jun 2022 12:15

    Housing Ombudsman workshop: Learning from complaints

    Details

    Housing Ombudsman workshop: Learning from complaints

    Virtual workshop

    Things will go wrong but then it is vital to not only put them right, but also learn lessons so that the same problems don’t arise again.

    Complaints provide an invaluable insight into areas for improvement. To take full advantage of this free feedback, landlords need to have a positive ‘learning culture’ and systems in place to capture and share the lessons learnt.

    The Housing Ombudsman’s expert trainers will share examples from the Ombudsman’s casework and best practice in capturing learning from across the social housing sector. The interactive sessions will include group work as well as plenty of time for questions and for sharing experience with other delegates.

    Sessions will cover:  

    • How to capture learning from complaints
    • How to translate learning into practical service improvements
    • When and how to share learning with staff, managers, residents and contractors
    • Specific examples of how landlords have used learning to improve services.

    Why attend?

    Faced with tightening resources and increasing demands, landlords need to maximise their use of the intelligence that complaints can provide.

    This workshop is essential for those involved in complaint handling and for all staff and managers who are committed to driving service improvement.

    Delegates will come away with a clear understanding of the benefits of a learning culture and of how learning can be systematically captured and used.

    About our speakers;

    John Goodwin, Systemic Adjudicator, Housing Ombudsman Service John Goodwin is a Systemic Adjudicator with the Housing Ombudsman Service. In this role he addresses systemic failings by social landlords. He is also part of the Ombudsman’s Sector Development Team – working with landlords, residents and others to improve complainthandling across the sector. Prior to joining the Ombudsman, John spent ten years with the Audit Commission – inspecting a range of housing organisations and services. John previously worked for Shelter in several roles, including Head of Legal Services, Editor of ROOF magazine and co-editor of ADVISER magazine. He began his housing career working in homelessness, housing advice and resettlement for a London borough. John has written and edited a number of publications including: ‘Built to Last’ (a history of British housing policy) and ‘Homelessness – a good practice guide’. John is an accredited mediator and a trustee and past chair of a social care charity.

    Dave Simmons, Sector Development Lead, Housing Ombudsman Service Dave has worked at the Housing Ombudsman Service for 14 years holding several roles including that of an Adjudicator. In his current position as Sector Development Lead, he is responsible for sharing insight, promoting best practice and raising standards in complaint handling in the sector. A lot of this work he does through the writing and delivery of workshops and webinars to both residents and landlords on a range of subjects. Outside of his work with the Ombudsman Service Dave has written and delivered training workshops for Tpas (tenant engagement experts) in his capacity as an associate. He is also an accredited mediator and volunteers as a community mediator for a charity based in Croydon which specialises in neighbourhood disputes. 

    Testimonials:

    "I think this was a very enjoyable virtual workshop Dave and John both delivered with professionalism and had extensive knowledge.  I thought the participants also contributed to an enjoyable workshop too."

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Dave and John are very knowledgeable and always willing to answer questions and give their own opinions. I think the group parts are valuable and enjoyable, as you get to speak to others from the industry."

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, workshop and networking." 

    "Was an excellent virtual event with lots of participation and good ideas."

    This workshop will also take place on  Wednesday 8 June, Thursday 16 JuneFriday 8 July, Wednesday 7 September and Thursday 28 September.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start29 Jun 2022 10:30
    • End29 Jun 2022 14:00

    How to defend your organisation from cyberattacks masterclass – understand the threats and how to keep networks safe

    Details

    How to defend your organisation from cyberattacks masterclass – understand the threats and how to keep networks safe

    Virtual workshop

    It’s a case of ‘when’ and not ‘if’.  Cybercrime continues to adapt and grow, affecting companies and individuals across the UK. Essential public services are particularly vulnerable and social housing organisations are no exception.

    It is estimated that cybercrime costs the UK £27 billion a year, causing damage to businesses’ infrastructure, supply chains and reputations.

    With 39% of businesses identifying cyber security breaches or attacks in 2021 – it is essential to be prepared. Business resilience and cyber security must be a top priority, especially with an increasingly remote workforce.

    Hear from Johnty Mongan, Head of Cyber Risk Management at Gallagher insurance, on how to defend your corporate network. You will see live the type of attacks that are prevalent today and what is causing large cyber claims for organisations.

    Johnty will be joined by Joanne Vengadesan, Oliver Cooke and Gemma Woodhouse from Penningtons Manches Cooper who will look at cyber security from an employment, commercial and disputes perspective.

    What will be covered:

    • Prevention – data protection and privacy by design, employment contracts & internal policies, supply chain audits, insurance, prevention plans and training
    • Action – immediate crisis response, strategic planning, ransomware demands, interaction with Regulators, reputation management and business continuity
    • Remediation – litigation strategy, investigations, review and improvement plans

    Who should attend?

    This session is essential for everyone responsible for the safety and security of their organisation’s networks and systems.

    About our speakers:

    Johnty Mongan, Head of Cyber Risk Management, Gallagher

    Johnty is the head of Cyber Risk Management at Gallagher, which is a fast-growing consultancy driven by the demand for cyber expertise globally. Johnty has delivered over 200 cybersecurity improvement projects from small to enterprise clients. These security projects include Cyber Essentials implementation, IASME implementation, vulnerability scanning, GDPR auditing, business continuity and disaster recovery planning, and much more. Johnty has a depth and breadth of knowledge to deliver easy to understand and pragmatic advice to anybody looking to improve their cybersecurity posture. With a first-class degree in engineering and computer science, Johnty has continued his learning to become a GDPR practitioner and ISO 27001 lead implementer, this allows him to consult on all matters of information security and deliver industry-leading security programmes to any size of the client.

    Joanne Vengadesan, Partner, Penningtons Manches Cooper

    Joanne is a commercial lawyer, specialising in technology transactions and data protection. Her work encompasses structuring and negotiating contracts for complex technology projects, IT agreements, intellectual property and technology licensing, e-commerce and consumer law issues. Joanne has particular expertise in the electric vehicle sector, where she has been assisting a client on its contracts with key partners in relation to electric vehicle charge point infrastructure, as well as on consumer law issues. As an expert in data protection laws, she advises numerous clients on data protection compliance in light of the General Data Protection Regulation. She also has expertise in brand protection, and she and her team manage intellectual property portfolios on behalf of a wide range of clients.

    Joanne is recommended by independent legal directories Chambers UK and The Legal 500 for her commercial, information technology and intellectual property work.  She has been described in these directories as ‘smart, approachable, responsive and easy to work with’, ‘an excellent negotiator’ and ‘professional, pragmatic and knowledgeable’. She is also a recommended expert for data protection and IT, and has been identified as a thought leader in data, in Who’s Who Legal 2019.

    Joanne is the co-chair of the intellectual property and technology specialist group of leading international law firm network Multilaw. She also served as the chancellor of the Multilaw Academy for many years, providing training on cross-border transactions and negotiations. She is the co-chair of the Data Protection Committee for global technology law association iTechLaw. She heads the firm’s digital business sector group.

    Oliver Cooke, Senior Associate, Penningtons Manches Cooper

    Oliver is a senior associate in the commercial dispute resolution team in London. His practice focuses on advising companies and individuals on business crime matters such as fraud, bribery and corruption, as well as regulatory compliance issues. He represents clients across a wide range of sectors in relation to investigations, prosecutions and enforcement actions instigated by a number of bodies including the Serious Fraud Office, Financial Conduct Authority, HMRC, the Financial Reporting Council and the Crown Prosecution Service. Oliver’s work in this area has included advising on the first UK Deferred Prosecution Agreement in November 2015.

    Many of Oliver’s cases have a multi-jurisdictional aspect, and he has experience of advising on matters involving the United States Department of Justice, the United States Securities and Exchange Commission, the European Anti-Fraud Office, and the States of Jersey Police. He is also regularly instructed on business disputes, and has conducted cases in both the Business and Property Courts of England and Wales, and the Commercial Court.

    Oliver joined Penningtons Manches Cooper in 2018. Prior to this, he worked in the London offices of two US-headquartered, global law firms where he advised clients on a wide range of corporate crime matters and commercial disputes.

    Gemma Woodhouse, Partner, Penningtons Manches Cooper 

    Gemma specialises in both contentious and non-contentious employment law and has a keen interest in all aspects of discrimination law. Since qualification in 2007, she has been involved with a significant Court of Appeal decision, a number of tribunal hearings and appeals to the Employment Appeal Tribunal. She has also provided corporate support in relation to business transfers and reorganisations and advised on the terms of compromise agreements, employment contracts and employee handbooks. In addition, Gemma has provided guidance to clients on the implications of TUPE and the terms of commercial outsourcing arrangements.

    Gemma advises independent schools and academies on a number of HR and education specific issues including safeguarding responsibilities and compliance requirements. She regularly writes in the ISBA Bursar’s Review and provides training to schools on employment updates, safeguarding requirements and management of staff including performance management. Gemma hosts several forums for HR directors and managers within independent schools.

    Listed as a ‘leading individual’ in Chambers UK, Gemma has been described as ‘a rare commodity in the legal world combining commercial awareness of the organisation she is working with and a legal brain’. She is a member of the Employment Lawyers’ Association and the Chartered Institute of Personnel and Development.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start05 Jul 2022 14:00
    • End05 Jul 2022 16:00

    Learning lessons in responding to domestic abuse – adapting our services

    Details

    Learning lessons in responding to domestic abuse – adapting our services

    Virtual workshop

    It is now 2 years since we first locked down. The ways in which we deliver services has substantially changed. Housing providers have found new and innovative ways to reach out to their customers. This session looks at how they did that in relation to recognising and responding to domestic abuse.

    We know that lockdown reduced the avenues available for support and escape. Figures from domestic abuse charity, Refuge, who runs the National Domestic Abuse Helpline revealed that in 2020, 72% of those the helpline team supported were women experiencing violence and abuse and that:

    • 81% described being controlled by their partner
    • 58% had been subjected to physical abuse
    • 24% were being stalked or harassed
    • 40% were subjected to economic abuse.

    We will hear from a range of housing providers about their experiences – the lessons they have learned and how they have adapted their approaches and services to better recognise and respond to domestic abuse:

    • How they changed their approaches to recognising and responding to domestic abuse
    • How they reach customers
    • How they have adapted the learning and developed their services post lockdown.   
    • We will hear from a range of housing providers and learn.

    This is a practical session – essential for operational managers and teams working in domestic abuse as well as policy and strategy teams.

    Meet our speakers:

    Dr Kelly Henderson, Addressing Domestic Abuse  

    Kelly is the founder and Managing Director of community interest Company, Addressing Domestic Abuse which supports housing providers to prepare for the upcoming changes to regulatory requirements around domestic abuse and ensure the voices of survivors are heard. Kelly's interest in domestic abuse started over 25 years ago as part of her university placement at a women’s refuge, her final year dissertation analysed gender differences in charging and sentencing of domestic abuse homicides.  Before co-founding DAHA, Kelly was the Domestic and Sexual Violence Lead for a local authority, co-ordinating the city’s Multi Agency Domestic Abuse Partnership. Kelly's housing experience includes roles in housing management, asylum, policy and research. She led a multi police force project (Domestic Abuse A Whole Systems Approach - DAWSA) to improve the Police response to domestic abuse and oversee research into the provision of a national response to perpetrators of domestic abuse.

    She has a Masters in Housing Policy / Management. Her PhD (Durham University) researched ‘the role of housing in a co-ordinated community response to domestic abuse’ and included the largest UK questionnaire to housing providers on domestic abuse. She co-authored ‘Housing and Domestic Abuse – Policy into Practice’ and was named 24 Housing's ‘Housing Professional of the Year’ 2018 for her work and research on housing and domestic abuse. Kelly is a board member of Women in Social Housing North East, a trustee of the Alice Ruggles Trust, an Honorary Research Fellow at Durham University and a Non-executive Director at Believe Housing.

    You may also be interested in the following workshop: Tuesday 5 July, Learning lessons in responding to domestic abuse – adapting our services Wednesday 3 August, Domestic abuse within racialised communities, Tuesday 9 August, Domestic homicide reviews – what are the lessons for housing? and Friday 25 November – The Domestic Abuse Act (2021) – one year on. What does it mean for housing?

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start06 Jul 2022 10:30
    • End06 Jul 2022 13:00

    Designing frontline services together – giving tenants a meaningful voice

    Details

    Designing frontline services together – giving tenants a meaningful voice

    Virtual workshop

    The message from the Regulator of Social Housing has been clear. Don’t wait. Act now to prepare for the changes that the Social Housing Bill and new tenant satisfaction measures will bring.

    The relationship between landlords and tenants must change – and a key part of this is giving tenants a meaningful role in designing services and a say in how they are delivered into communities.

    Done right, co-design can improve service delivery, drive-up tenant satisfaction and transform relationships.

    But when tenants’ views are not considered this can have far-reaching consequences.

    This session will hear from experts and practitioners on:

    • What the DLUHC expects to see from landlords and how to prepare for the new tenant satisfaction measures
    • The negative impact of excluding tenants from service design
    • The benefits of co-design and how this works for frontline teams
    • How we can measure the success of service transformation
    • Best practice in co-design with case studies.

    Delegates will go away with:

    • An understanding of the importance of involving tenants in frontline service design
    • How co-design will be crucial to the new regulatory environment
    • Practical tips on working with tenants to design services
    • Best practice on co-design from across the sector.

    Essential for:

    • Managers and directors of frontline teams including customer experience, housing management and resident engagement
    • Business transformation and IT teams
    • Business and customer insight teams.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Residents Network |The Housing Management Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start07 Jul 2022 10:00
    • End07 Jul 2022 11:30

    Housing Regulation in England: The Evolving Picture

    Details

    Housing Regulation in England: The Evolving Picture

    Updated and refreshed

    Virtual workshop

    The Social Housing (Regulation) Bill was published in March 2022 after 2020's Social Housing White Paper. The government is re-designing regulation in England with a renewed focus on addressing the concerns of residents living in the sector. This workshop has been updated to include the progress made by the government and its agencies in taking forward the key provisions particularly the DLUHC’s policy announcements on consumer regulation published on 29 March. 

    This workshop revisits the key proposals in the White Paper and examines some of the key changes in the Social Housing (Regulation) Bill:

    • The re-booting of consumer regulation
    • The new focus on safety – particularly building safety
    • The return of performance measurement – how will tenant satisfaction measures differ from old style performance indicators?
    • Dealing with complaints – a key element of the new regulatory framework
    • Tenant engagement – forging a new relationship with service users   
    • Decent Homes ‘Plus’ – what will the proposed review mean for providers?
    • Professionalisation Review.

    Then there is a focus on developments on consumer regulation since the autumn of 2020 such as:

    • ‘Reshaping consumer regulation: Our principles and approach’ – RSH consultation 2021
    • ‘Consultation on the introduction of Tenant Satisfaction Measures’ – RSH consultation December 2021
    • The ongoing Select Committee Inquiry into social housing regulation.

    Roger Jarman, HQN associate, trainer and author of HQN’s toolkit on the Social Housing White Paper will take you through everything you need to know and ensure you have the latest, up to date information.

    Who should attend?

    This workshop is essential for everyone responsible for compliance with legislation and regulation including governance staff, board members and executive teams as well as operational managers and involved residents.

    If you are interested in an in-house session for a wider group of people we can tailor and design the workshop to meet your specific circumstances and requirements. 

    About our speaker Roger Jarman:

    Roger is a long-standing associate and HQN trainer.

    Roger’s career in housing spans over 40 years. He has worked as an academic, in local government and for a range of central agencies. In the 1990s he was Head of Housing Management at the Housing Corporation. From 1999 to 2011 Roger worked at the Audit Commission where he was Head of Housing. He now works as a housing consultant and trainer. His clients have included Central Government Departments and a wide range of housing organisations. He is a well respected commentator on housing issues and has written extensively for HQN and others on housing policy, housing regulation, the private rented sector and related subjects. He has experience as a Non Executive Director of different housing providers. He is the author of HQN’s Toolkit on the Social Housing White Paper. 

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Book now

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writin

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start08 Jul 2022 09:30
    • End08 Jul 2022 11:00

    Overview of the Building Safety Act

    Details

    Virtual workshop

    The Building Safety Act 2022 is here! Along with the myriad of statutory instruments and guidance that will accompany it, the new legislation will usher in the biggest swathe of regulatory changes the UK built environment will have seen in almost 40 years (since the Building Act 1984 hit the statute books).

    From inception through to Royal Assent, the new legislation has evolved considerably. Its original ambit was centred on enhancing safety in the design and construction of new high rise homes. The new regime now extends from the pre-construction procurement stage (the planning process) through to the post-construction occupation and property management phase (with a focus on the entire life cycle of a building) and covers a number of issues that include:

    • Changes to the Building Act and the Building Regulations to improve building control
    • Imposing a separate set additional statutory duties on CDM duty-holders
    • Changing the way higher risk buildings are designed, planned and built by requiring the duty-holders to capture building information relating to fire and structural safety
    • Enhanced rights for property owners, leaseholders and occupiers to bring claims in respect of defective work
    • Residential leaseholder protections designed to shift the responsibility for paying remediation costs away from the residents in a building; and 
    • A widening of liability for building owners, developers of high risk buildings and product manufacturers and suppliers.

    This workshop will cover:

    • The new framework at a glance – getting one’s head around the Act, new regulations, new guidance
    • The volume of legislation is warranted due to the serious matter it deals – Impact of the Grenfell inquiry
    • The most important and most noteworthy features of the new legislative framework
    • The expected dates when key sections of the Act will come into force
    • A more stringent regime for higher risk buildings – the new ‘Gateway’ process and a look at the ‘golden thread’ of information
    • A consideration of new duties on key dutyholders – including the interaction with other legislation, Fire Safety Act, CDM Regulations
    • New causes of action and changes to limitation periods – the Defective Premises Act 1972, Section 38 Building Act 1984 and lability for construction products
    • Impact on appointments and building contracts and insurance issues
    • A look ahead – leaseholder protections and making the industry pay..

    Who should attend?

    Everyone with responsibility for building safety, health and safety, assurance and compliance as well as asset management specialists.

    Speakers

    Neave Maguire, Associate, Construction & Engineering Team, Built Environment Practice

    Neave is a full service Construction lawyer based in London. She advises on and negotiates both standard form and bespoke contracts and also provides guidance on a wide range of issues, including construction disputes and insurance coverage. She has experience of the full range of dispute resolution processes in the construction sector including adjudication, arbitration and civil litigation, as well as mediation. Acting for and against large multi-disciplinary consultancies, engineers, architects, project managers, developers and employers, and tier 1 and 2 contractors, she has developed a strong commercial awareness and a comprehensive understanding of industry issues. She is a frequent speaker and host of workshops for HQN.

    Debbie Larner, HQN Associate and Lead for Asset Management Network 

    Debbie is the lead associate for HQN’s Health and Safety and Asset Management networks. She has been working in social housing for over 30 years – most of which was spent at CIH as Head of Practice. Debbie has led the sector’s work on professional standards and has also been focusing on building/fire safety since the Grenfell Tower disaster. She was a key member of the Industry Steering Group focusing on the role and the competency of the Building Safety Manager. For HQN, Debbie has been focusing on building safety and disrepair as part of her lead associate role – hosting workshops on a range of topical issues, including health and safety compliance.

    find out more

    Meet At

    Further information

    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start08 Jul 2022 10:00
    • End08 Jul 2022 12:15

    Housing Ombudsman workshop: Learning from complaints

    Details

    Housing Ombudsman workshop: Learning from complaints

    Virtual workshop

    Things will go wrong but then it is vital to not only put them right, but also learn lessons so that the same problems don’t arise again.

    Complaints provide an invaluable insight into areas for improvement. To take full advantage of this free feedback landlords need to have a positive ‘learning culture’ and systems in place to capture and share the lessons learnt.

    The Housing Ombudsman’s expert trainers will share examples from the Ombudsman’s casework and best practice in capturing learning from across the social housing sector. The interactive sessions will include group work as well as plenty of time for questions and for sharing experience with other delegates.

    Sessions will cover:  

    • How to capture learning from complaints
    • How to translate learning into practical service improvements
    • When and how to share learning with staff, managers, residents and contractors
    • Specific examples of how landlords have used learning to improve services.

    Why attend?

    Faced with tightening resources and increasing demands, landlords need to maximise their use of the intelligence that complaints can provide.

    This workshop is essential for those involved in complaint handling and for all staff and managers who are committed to driving service improvement.

    Delegates will come away with a clear understanding of the benefits of a learning culture and of how learning can be systematically captured and used.

    About our speakers;

    John Goodwin, Systemic Adjudicator, Housing Ombudsman Service John Goodwin is a Systemic Adjudicator with the Housing Ombudsman Service. In this role he addresses systemic failings by social landlords. He is also part of the Ombudsman’s Sector Development Team – working with landlords, residents and others to improve complainthandling across the sector. Prior to joining the Ombudsman, John spent ten years with the Audit Commission – inspecting a range of housing organisations and services. John previously worked for Shelter in several roles, including Head of Legal Services, Editor of ROOF magazine and co-editor of ADVISER magazine. He began his housing career working in homelessness, housing advice and resettlement for a London borough. John has written and edited a number of publications including: ‘Built to Last’ (a history of British housing policy) and ‘Homelessness – a good practice guide’. John is an accredited mediator and a trustee and past chair of a social care charity.

    Dave Simmons, Sector Development Lead, Housing Ombudsman Service Dave has worked at the Housing Ombudsman Service for 14 years holding several roles including that of an Adjudicator. In his current position as Sector Development Lead, he is responsible for sharing insight, promoting best practice and raising standards in complaint handling in the sector. A lot of this work he does through the writing and delivery of workshops and webinars to both residents and landlords on a range of subjects. Outside of his work with the Ombudsman Service Dave has written and delivered training workshops for Tpas (tenant engagement experts) in his capacity as an associate. He is also an accredited mediator and volunteers as a community mediator for a charity based in Croydon which specialises in neighbourhood disputes. 

    Testimonials:

    "I think this was a very enjoyable virtual workshop Dave and John both delivered with professionalism and had extensive knowledge.  I thought the participants also contributed to an enjoyable workshop too."

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Dave and John are very knowledgeable and always willing to answer questions and give their own opinions. I think the group parts are valuable and enjoyable, as you get to speak to others from the industry."

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, workshop and networking." 

    "Was an excellent virtual event with lots of participation and good ideas."

    This workshop will also take place on Thursday 28 AprilWednesday 8 JuneThursday 16 JuneWednesday 29 JuneWednesday 7 September and Thursday 28 September.

    find out more

    Meet At

    Further information

    Delegate fees:
    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • Start12 Jul 2022 10:30
    • End20 Jul 2022 17:00

    The HQN annual conference 2022: Past, present and future

    Details

    The HQN annual conference 2022: Past, present and future

    Virtual conference

    To mark HQN’s 25th anniversary, our annual conference sees us to return to live events for the first time since March 2020. Over three days (two virtual, one in London), we will be focusing on three key themes – how we got to where we are now, finding practical solutions to the current challenges and what we need to do now to shape a better future. Join us.

    This year’s HQN annual conference takes place a few weeks after the fifth anniversary of the Grenfell tower disaster.

    During that time, the government has proposed solutions to the systemic failures that played a part in the tragedy. The Social Housing White Paper, changes to regulation and the Building Safety Bill have provided a roadmap to a better future but these reforms are taking years to implement.

    Meanwhile, the sector’s reputation lies in tatters. National news coverage chronicling tenants’ despair at the state of their homes, social media activists shaming landlords across the UK, the cladding crisis, chief executive pay, mega mergers and the breakdown in trust with our own residents have all played a part.

    Housing providers are juggling these issues (and the associated costs) at a time when they are expected to have one eye on the future. But how do we plan for the zero carbon homes of tomorrow when we are constantly firefighting issues with our existing stock.

    On top of this, residents are facing a cost-of-living crisis at a time when many landlords are increasing their rents by 4.1%. We face the dilemma of wanting to help but being seen as part of the problem.

    So, what can we do to get on top of this ‘perfect storm’?

    The title for this year’s conference is ‘past, present and future’ and we’ll be taking stock on the current state of the sector, what we can learn from the past, how we can put things right and thinking about what the future holds.

    At HQN, we specialise in providing hands-on help to housing professionals with the aim of driving up standards across the sector. It’s an approach we aim to reflect at this year’s conference.

    During the three days, you’ll get to hear from some of housing’s most influential people and organisations – from tenant campaigners to government ministers. We have asked all of them to think about practical solutions to the current challenges we face and what we need to do now to shape a better future for residents.

    The final day of the conference will mark our first in-person event since the Covid-19 pandemic, taking place in central London at 'The View' on Wednesday 20 JulyAs part of our 25th anniversary celebrations, we’ll be holding a drinks reception for delegates and speakers directly after the conference finishes.

    We want to ensure the conference is as inclusive as possible, and we know how popular our virtual sessions have been. So, we will be hosting two virtual conference days on Tuesday 12 July and Thursday 14 July.

    Day one (12 July, virtual) – How did we get here?

    On day one, Alison Inman and Lara Oyedele will join Alistair McIntosh and other panel members to discuss the changes they've seen over the past 25 years (for better and worse), and their thoughts on the sector’s current direction of travel.

    Lara will also be setting out her vision for the next 12 months as incoming President of the Chartered Institute of Housing.

    One of the key sessions of the day will mark the fifth anniversary of the Grenfell tower disaster where we will ask the question - have we delivered any meaningful change?

    Day two (14 July, virtual) – Where we are now

    On day two, the Housing Ombudsman, Richard Blakeway, will deliver a keynote address looking at disrepair and complaints - offering practical solutions to some of the issues he is seeing.

    On the same morning, Kate Dodsworth, Director of Consumer Regulation at the Regulator of Social Housing, will provide an update on the new Social Housing Regulation Bill and the introduction of the new Tenant Satisfaction Measures.

    Jo Causon, Chief Executive of the Institute of Customer Service, meanwhile, will share her thoughts on the state of customer service in housing with reference to the current professionalisation review and the important role customer-facing teams play (but often not recognised).

    Day two will also focus on the ongoing cost-of-living crisis and what role social housing providers can play in supporting residents.

    Day three (20 July, The View, London) – Shaping our future

    The third day will see us return to live events for the first time since March 2020.

    We have a host of top speakers lined up, with sessions covering everything from resetting our relationship with residents (in a meaningful way) to climate change and the decarbonisation agenda.

    We also hope to hear from Big Issue founder Lord Bird on his Future Generations Bill which aims to establish a set of national wellbeing goals that would require public bodies to act in pursuit of the United Kingdom’s environmental, social, economic, and cultural wellbeing by meeting key objectives.

    And with one eye on the future, we will be announcing the winner of this year’s Housing’s Next Generation competition.

    As part of the day, we’ll be holding a drinks reception for delegates and speakers directly after the conference finishes. We look forward to seeing you there!

    Confirmed speakers:

    • Alistair McIntosh, Chief Executive, Housing Quality Network
    • Kate Dodsworth, Director of Consumer Regulation, Regulator of Social Housing
    • Richard Blakeway, The Housing Ombudsman
    • Jo Causon, Chief Executive, Institute of Customer Service
    • Lara Oyedele, President Elect, Chartered Institute of Housing
    • Alison Inman, Board member at Saffron Housing Trust, The Housing Diversity Network and Tpas England
    • Paul Hickman, Professor of Housing and Social Policy, Sheffield Hallam University.

    More speakers to be announced shortly.

    Sponsorship and Exhibition Enquiries

    Sponsoring an HQN conference provides a fantastic opportunity for you to network with senior social housing decision makers and showcase your business’s expertise, services, and products to a targeted audience.

    If you are interested in collaborating with us at our HQN Annual Conference and first in-person event in 2022 and receiving a copy of our media pack for this event, please contact Gemma Meeks for more information.

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    Further infomation:

    Delegate fees:
    Non-members of: The Housing Quality Network/Housing Quality Network Cymru: ALL three days
    1 delegate: £225.00 *
    2 delegates: £200.00 *
    3+: £175.00 *

    Members of: The Housing Quality Network/Housing Quality Network Cymru:
    First place FREE (additional places at £99* – covers all three days. Or £49 for virtual only sessions)

    Virtual only: £125.00*
    In-person only: £150.00*

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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