Income management and welfare benefit

  1. image-Collecting-with-care-square-IH.jpg Collecting with care 2021 – Mental health, housing income and rent arrears – Half-day course

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

  2. image-Coronavirus-and-benefits-square-IH.jpg Coronavirus and benefits

    The outbreak of Coronavirus (COVID-19) and the introduction of the Coronavirus Act 2020, has had an immediate impact on the demand for benefit advice. This workshop gives you the latest information to help you understand the changes in these fast-moving times and keep your tenants in the know about what is available for them.
  3. image-Road-to-recovery-square-IH.jpg Covid-19: Road to recovery workshop

    What next for income management and tenancy sustainment?
  4. image-Debt respite square IH.jpg Debt: The new Debt Respite Scheme for housing providers – half-day course

    Are you prepared for the introduction of the new Debt Respite Scheme that came into effect on 4 May 2021 and what this game changing development means for your arrears collection?
  5. image-Gone-but-not-forgotten-square-IH.jpg Income management training: Gone but not forgotten – managing former tenant debt

    Efficient collection and recovery of former tenant arrears (FTA) must be a key part of any successful income management strategy.
  6. image-Income-management-masterclass-square-IH.jpg Income management masterclass... Now, that’s what I call income management!

    A quality mix For decades, the Now Music compilations have kept pop fans up-to-date with the latest hits. It’s time to do the same for income management – the latest proven, practical ideas, examples and great tools.
  7. image-Making-your-leasehold-service-work-for-you-–-square-IH.jpg Leasehold – Making your leasehold service work for you

    Does your organisation manage leasehold properties? If so, are you doing enough to ensure you recover the costs of delivering your leasehold service and maximising your income?
  8. image-MIST square IH.jpg MIST 2021… Maximising Income, Sustaining Tenancies – run over two half-days

    A practical masterclass to prepare your service for what lies ahead.
  9. image-Anti-money-laundering-square-IH.jpg Money laundering – Anti money laundering half-day

    Does your organisation meet the requirements of the UK anti money laundering regime and legislation?
  10. image-Off-to-a-flyer-square-IH.jpg Pre-tenancy: Off to a flyer 2021 – Launching and sustaining successful tenancies – half-day course

    Your first contact with prospective tenants is the opportunity to establish the relationship and get the tenancy starting on the right foot.
  11. image-Rent-first-square-IH.jpg Rent First: Positive conversations to maximise income, help people and prevent homelessness – run over two half-days

    Landlords and customers are having to adjust to the many changes arising from Covid-19 and the “new normal”.
  12. image-Right-to-Buy-and-Right-to-Acquire-square-IH.jpg Right to Buy and Right to Acquire

    Landlords are required to process Right to Buy applications correctly and within set time limits. There may be penalties to pay if is this isn’t done. This practical course will take you through the process including all the common pitfalls – from initial enquiry to final completion. Get up to speed with the latest best practice.
  13. image-Setting-up-service-charges-square-IH.jpg Service charges - Setting service charges and maximising income – a practical workshop

    Whilst rent arrears are always hitting the press, many organisations spend hundreds of thousands of pounds on providing services. But few recover the full costs from their tenants and leaseholders. Councils are raiding the HRA to balance the general fund. Lets stop this by getting on top of your service charge setting and collection!
  14. image-Shared-ownership-square-IH.jpg Shared ownership

    There are now around 320,000 shared ownership properties in management in the UK – up from 200,000. And the number is growing: the Housing Revenue borrowing cap has been lifted for local authorities; opportunities for development are now a real possibility, and that is likely to include shared ownership and more and more housing associations are entering the shared ownership market too.
  15. image-Shared ownership background square IH.jpg Shared ownership – Background to SO, development, sales and management – run over two half-days

    There are now around 320,000 shared ownership properties in management in the UK – up from 200,000. And the number is growing: the Housing Revenue borrowing cap has been lifted for local authorities; opportunities for development are now a real possibility, and that is likely to include shared ownership and more and more housing associations are entering the shared ownership market too.
  16. image-Help-your-tenants-get-to-grips-with-money-square-IH.jpg Tenants – Help them get to grips with money

    Budgeting is a vital part of getting to grips with finances, and while living on a limited income it could be the solution to avoiding financial difficulties.
  17. image-Tenants---Helping-them-with-positive-debt-management-square-IH.jpg Tenants – Helping them with positive debt management

    We all accumulate debt at some point in our life: there is really no way around it. Debt management requires a lot of sacrifice and hard work, but as long as the plan is properly designed, there should be no reason to regress.
  18. image-UC micro sessions square IH.jpg Universal Credit (UC) – get and stay up to date with HQN’s Micro Learning series

    Bite sized content and short nuggets of information on individual UC subjects designed to take a deeper dive into one element at a time.
  19. image-UC---what-you-need-to-know-now-Square-IH.jpg Universal Credit – what you need to know now

    This practical course provides you with the latest knowledge and resources to give your customers accurate and effective advice on UC.
  20. image-UC in action square IH.jpg Universal Credit in action: Taking it to the next level

    Have you attended the Complete Works of UC or What You Need to Know Now course? Do you want to take your knowledge up to the next level?
  21. image-Value-for-Money-masterclass-square-IH.jpg Value for Money masterclass – Half-day course

    The RSH have indicated that there will be a greater focus on VfM across the social housing sector especially as following the rent reduction in 2015 most organisations have indicated that their operating costs will have to fall.