Income management and welfare benefit

  1. image-Collecting-with-care-square-IH.jpg Collecting with care 2020 – Mental health, housing income and rent arrears – Half-day course

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

  2. image-Road-to-recovery-square-IH.jpg Covid-19: Road to recovery workshop

    What next for income management and tenancy sustainment?
  3. image-Gone-but-not-forgotten-square-IH.jpg Income management training: Gone but not forgotten – managing former tenant debt

    Efficient collection and recovery of former tenant arrears (FTA) must be a key part of any successful income management strategy.
  4. image-Income-management-masterclass-square-IH.jpg Income management masterclass... Now, that’s what I call income management!

    A quality mix For decades, the Now Music compilations have kept pop fans up-to-date with the latest hits. It’s time to do the same for income management – the latest proven, practical ideas, examples and great tools.
  5. image-Making-your-leasehold-service-work-for-you-–-square-IH.jpg Leasehold – Making your leasehold service work for you

    Does your organisation manage leasehold properties? If so, are you doing enough to ensure you recover the costs of delivering your leasehold service and maximising your income?
  6. image-Lets-talk-money-square-IH.jpg Money: Let’s talk money – having effective money conversations with tenants and leaseholders

    Talking about money is a skill. According to research, 50% of adults believe that sharing personal money matters is taboo. When you factor that statistic into the landlord/tenant relationship, it is easy to see why it can be so difficult to encourage tenants and leaseholders to be honest about their finances.
  7. image-Off-to-a-flyer-square-IH.jpg Pre-tenancy: Off to a flyer 2021 – Launching and sustaining successful tenancies – half-day course

    Your first contact with prospective tenants is the opportunity to establish the relationship and get the tenancy starting on the right foot.
  8. image-Rent-first-square-IH.jpg Rent First: Positive conversations to maximise income, help people and prevent homelessness – run over two half-days

    Landlords and customers are having to adjust to the many changes arising from Covid-19 and the “new normal”.
  9. image-Setting-up-service-charges-square-IH.jpg Service charges - Setting service charges and maximising income – a practical workshop

    Whilst rent arrears are always hitting the press, many organisations spend hundreds of thousands of pounds on providing services. But few recover the full costs from their tenants and leaseholders. Councils are raiding the HRA to balance the general fund. Lets stop this by getting on top of your service charge setting and collection!
  10. image-Shared-ownership-square-IH.jpg Shared ownership

    There are more than 200,000 shared ownership properties in the UK. And the number is growing: the Housing Revenue borrowing cap has been lifted for local authorities; opportunities for development are now a real possibility, and that is likely to include shared ownership and more and more housing associations are entering the shared ownership market too.
  11. image-Help-your-tenants-get-to-grips-with-money-square-IH.jpg Tenants – Help them get to grips with money

    Budgeting is a vital part of getting to grips with finances, and while living on a limited income it could be the solution to avoiding financial difficulties.
  12. image-Tenants---Helping-them-with-positive-debt-management-square-IH.jpg Tenants – Helping them with positive debt management

    We all accumulate debt at some point in our life: there is really no way around it. Debt management requires a lot of sacrifice and hard work, but as long as the plan is properly designed, there should be no reason to regress.
  13. image-UC-essential-guide-to-furlough-square-IH.jpg Universal Credit 2020: the essential guide to furlough, redundancy and self-isolation – 2.5 hour course

    This course is the essential guide for frontline workers who need to know what is available to tenants (customers) during self-isolation, sickness, furlough and redundancy. It will help you to deal with customer queries and provide support through these uncertain times.

  14. image-UC---focus-on-housing-costs-square-IH.jpg Universal Credit – focus on housing costs

    The calculation of entitlement to assistance with rent payments is similar to the current Housing Benefit system. However, there are some significant differences which will pose challenges for tenants and landlords. In some cases this could result in a tenant receiving no financial assistance with legitimate housing costs.
  15. image-Universal-Credit-for-supported-and-temporary-housing-Square-IH.jpg Universal Credit for supported and temporary housing

    This practical course provides you with the latest knowledge and resources to give your tenants accurate and effective advice on UC.
  16. image-Universal-Credit-refresher-square-IH.jpg Universal Credit refresher – Half day or full day

    We have come a long way since the introduction of Universal Credit in 2013, and the Department for Works and Pensions (DWP) have ironed out many ‘wrinkles’ from their ‘test and learn’ approach along the way.
  17. image-UC---what-you-need-to-know-now-Square-IH.jpg Universal Credit – what you need to know now

    This practical course provides you with the latest knowledge and resources to give your customers accurate and effective advice on UC.
  18. image-UC-problem-areas-square-IH.jpg Universal Credit: The problem areas and the practical solutions – one day course

    This next level up builds on the lessons learned from our Complete works of Universal Credit training course.