Income management and welfare benefit
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Collecting with care 2020 – Mental health, housing income and rent arrears – Half-day course
The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.
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Coronavirus and benefits
The outbreak of Coronavirus (COVID-19) and the introduction of the Coronavirus Act 2020, has had an immediate impact on the demand for benefit advice. This workshop gives you the latest information to help you understand the changes in these fast-moving times and keep your tenants in the know about what is available for them.
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Covid-19: Road to recovery workshop
What next for income management and tenancy sustainment?
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Debt: The new Debt Respite Scheme for housing providers – half-day course
Are you prepared for the introduction of the new Debt Respite Scheme that comes into effect on 4 May 2021 and what this game changing development means for your arrears collection?
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Income management training: Gone but not forgotten – managing former tenant debt
Efficient collection and recovery of former tenant arrears (FTA) must be a key part of any successful income management strategy.
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Income management masterclass... Now, that’s what I call income management!
A quality mix For decades, the Now Music compilations have kept pop fans up-to-date with the latest hits. It’s time to do the same for income management – the latest proven, practical ideas, examples and great tools.
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Leasehold – Making your leasehold service work for you
Does your organisation manage leasehold properties? If so, are you doing enough to ensure you recover the costs of delivering your leasehold service and maximising your income?
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MIST 2021… Maximising Income, Sustaining Tenancies – run over two half-days
A practical masterclass to prepare your service for what lies ahead.
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Money laundering – Anti money laundering half-day
Does your organisation meet the requirements of the UK anti money laundering regime and legislation?
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Pre-tenancy: Off to a flyer 2021 – Launching and sustaining successful tenancies – half-day course
Your first contact with prospective tenants is the opportunity to establish the relationship and get the tenancy starting on the right foot.
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Rent First: Positive conversations to maximise income, help people and prevent homelessness – run over two half-days
Landlords and customers are having to adjust to the many changes arising from Covid-19 and the “new normal”.
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Right to Buy and Right to Acquire
Landlords are required to process Right to Buy applications correctly and within set time limits. There may be penalties to pay if is this isn’t done. This practical course will take you through the process including all the common pitfalls – from initial enquiry to final completion. Get up to speed with the latest best practice.
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Service charges - Setting service charges and maximising income – a practical workshop
Whilst rent arrears are always hitting the press, many organisations spend hundreds of thousands of pounds on providing services. But few recover the full costs from their tenants and leaseholders. Councils are raiding the HRA to balance the general fund. Lets stop this by getting on top of your service charge setting and collection!
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Shared ownership
There are now around 320,000 shared ownership properties in management in the UK – up from 200,000. And the number is growing: the Housing Revenue borrowing cap has been lifted for local authorities; opportunities for development are now a real possibility, and that is likely to include shared ownership and more and more housing associations are entering the shared ownership market too.
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Tenants – Help them get to grips with money
Budgeting is a vital part of getting to grips with finances, and while living on a limited income it could be the solution to avoiding financial difficulties.
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Tenants – Helping them with positive debt management
We all accumulate debt at some point in our life: there is really no way around it. Debt management requires a lot of sacrifice and hard work, but as long as the plan is properly designed, there should be no reason to regress.
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Universal Credit – what you need to know now
This practical course provides you with the latest knowledge and resources to give your customers accurate and effective advice on UC.
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Universal Credit in action: Taking it to the next level
Have you attended the Complete Works of UC or What You Need to Know Now course? Do you want to take your knowledge up to the next level?
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Value for Money masterclass – Half-day course
The RSH have indicated that there will be a greater focus on VfM across the social housing sector especially as following the rent reduction in 2015 most organisations have indicated that their operating costs will have to fall.