In-house training
HQN has a track record of helping organisations achieve real and lasting performance improvements. We’ve tailored both our in-house and public training so that they can be delivered virtually. View our in-house training products here.
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A-Z
- Customer experience: Understanding your customer and the experience they need
- Video: Smartphone filming masterclass
- Hybrid working fundamentals – video conferencing with confidence
- Media training
- Audience engagement – how authentic storytelling can build trust and amplify shared goals
- Social media: Editing for social media
- Managing poor performance – half-day course
- Video: Intro to smartphone filming
- Negotiation skills workshop – run over two half-days
- Motivating teams – find the spark
- Case preparation and preparing for court
- Equality Impact Assessment: Getting your Equality Impact Assessment right – half-day course
- Damp: Condensation, damp and mould for non-technical officers
- Building safety – getting ahead of the game – half-day course
- Procrastination: If not now, when? – Procrastination and other time-wasters – half-day course
- Abusive and controlling relationships – understanding them – half-day course
- Working with sex offenders workshop – half-day workshop
- Financially vulnerable – half-day course
- Universal Credit (UC) – get and stay up to date with HQN’s Micro Learning series
- Fire safety toolbox series
- Debt: The new Debt Respite Scheme for housing providers – half-day course
- Developing your confidence – helping you to succeed – half-day course
- MIST 2022… Maximising Income, Sustaining Tenancies – run over two half-days
- Social Housing White Paper: Training for board members and executive teams
- Effectiveness: Five techniques that will increase your effectiveness in lockdown – half-day course
- Strategic thinking: An introduction
- Meetings: How to run brilliant and inclusive virtual meetings – half-day course
- Homes (Fitness for Human Habitation) Act 2018 and housing disrepair
- Universal Credit – what you need to know now
- Fire safety and fire warden duties (IFSM Accredited) – an introduction – half-day course
- Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – half-day course
- RIDDOR 2013 (including Covid-19 reporting) – half-day course
- HHSRS and housing standards – an introduction
- Mental health first aid awareness – half-day course
- Housing management – an introduction
- Management: How to develop from manager to leader – half-day course
- Maintaining positivity – half-day course
- Strategy: Where strategy meets projects – how to bridge the gap – half-day course
- High performance teams – half-day course
- Setting new working norms – half-day course
- Pre-tenancy: Off to a flyer 2022 – Launching and sustaining successful tenancies – half-day course
- Working effectively in the virtual world – half-day course
- Collecting with care 2021 – Mental health, housing income and rent arrears – Half-day course
- Customer service: Telephone and digital interactions
- Calmness = Effectiveness: 5 steps to a stress-free effective work style – half-day course
- Feedback – the single most important skill in self development – half-day course
- Conversations: Having difficult conversations – handle them well, be more effective – half-day course
- Habits: Building habits – how to break them down and rebuild them – half-day course
- Leadership at every level – how to be influential – half-day course
- Governance in the virtual world – half-day course
- Covid-19: Road to recovery workshop
- Decision making and problem solving – half-day course
- Risk assessment workshop – putting in place effective measures to control the risk of COVID-19 in the workplace
- Leading strategically to develop a high performing culture – half-day course
- Women developing in work – half-day course
- Complaints: A practical, interactive workshop on effective complaints management – half-day course
- Plan, prioritise, adapt
- Nudge theory: A practical workshop on nudge theory – half-day course
- Strategy: How to keep your strategy and culture relevant in rapidly changing times – half-day course
- S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
- Coaching: HQN coaching package
- Coronavirus and benefits
- Coaching: HQN individual coaching
- Wellbeing matters: Psychological flexibility – ACT
- Wellbeing matters: Psychological safety
- Wellbeing matters: Emotional resilience
- Wellbeing matters: Practical self-care workshop
- Wellbeing matters: Managing stress
- Wellbeing matters: Anxiety
- Wellbeing matters: Mindfulness
- Wellbeing matters: Worry
- Stress: Dealing with customer stress – helping customers with their stress levels during the Covid-19 crisis
- Managing an agile workforce
- Project management: Become an exceptional project manager – two-day course
- Damp: Introduction to damp diagnostic tools and equipment – how to make best use of them – one-day course
- Nudge theory: Using nudge theory to engage customers
- Recruiting: Virtual recruiting made simple
- Annual reports: Getting to grips with annual reports
- Meetings: Chairing meetings – half-day workshop
- GDPR – a brave new world – half-day course
- Communal area and block inspections – what you need to know
- Scrutiny: Making scrutiny work – workshop for involved residents and resident involvement staff
- Minute taking: Taking the minutes – half-day workshop
- Housing management: Solutions for tricky housing management issues
- Mental health: Two-day mental health first aider training (England only)
- Management: First steps into management – sink or swim!
- Finance – The essentials of housing association finance – for non-finance experts and those new to the sector – Half-day course
- Nudge theory: Eyes on the prize – putting nudge theory into practice
- Disability matters
- Wellbeing: Employee wellbeing and work life balance
- HR for the non-HR specialist
- Complaints: Effective complaint handling
- Disciplinary and grievance appeals for boards/executives
- Mergers – the people and culture aspects
- Social media for Human Resources professionals
- Rent First: Positive conversations to maximise income, help people and prevent homelessness – run over two half-days
- Electrical safety workshop – electrical safety in social housing (England)
- Gambling awareness – everything you need to know about this growing problem
- Equality and diversity: Safeguarding adults at risk
- Management: Middle managers – intensive skills workshop
- Shared ownership
- Repairs diagnostic questioning – a masterclass for non-technical housing officers
- Right to Buy and Right to Acquire
- Repairs – common building defects and failures for technical and non-technical staff
- Income management training: Gone but not forgotten – managing former tenant debt
- Legionella Control for Responsible Persons (Qualification) – Level 3 Award – one day course
- Legionella Awareness (Qualification) – Level 2 Award – one day course
- Void repairs masterclass – avoid empty promises
- Income management masterclass... Now, that’s what I call income management!
- Neuro-Linguistic programming – how to be the best in any situation
- Stress is all around us – learn how to manage it effectively
- Life coaching – what is it and how to apply it
- Communication skills masterclass
- Domestic abuse awareness – looking behind closed doors
- Psychologically informed environments (PIE)
- Social media for organisations
- Communicating with older people
- Money laundering – Anti money laundering half-day
- Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017
- Team leader and manager refresher
- Train the trainer – an introduction
- Performance management – getting it right
- Meetings that work
- Managing for the first time – team leader and managers
- Conflict, confrontation and challenging behaviour – managing it
- Assertiveness – the art of communicating what you want
- Project management bootcamp – how to deliver a successful project
- Repairs reporting – Getting it 'right first time'
- Development basics for Boards and Committees
- Radicalisation – awareness and indicators – Half-day
- Equality and diversity: Professional boundaries
- Wellbeing – LIFT – a wellbeing programme for staff
- Professional boundaries
- Safeguarding children and adults at risk
- Unconscious bias – awareness programme
- Mental health awareness for managers
- Wellbeing – The case for employee wellbeing
- Amazing workplaces
- Repairs – maintenance, schedules of rates and ordering repairs for non-technical staff
- Housing management law update
- Witness statement workshop
- Wellbeing at work
- Value for Money - Counting the cost: Unit Cost Analysis
- Project managers – people skills – half-day course
- Value for Money masterclass – Half-day course
- Repairs – Unlocking construction - basic techniques for non-technical staff
- Unlawful subletting - stamp it out
- Sensory issues – understanding them
- Time management
- Tenancy management – the essential guide for housing officers
- Tenancy fraud
- Tenancy enforcement – nuts and bolts
- Tenancies and licences
- Tenancies - fixed term and flexible
- Sustaining and managing a tenancy: mental health, mental capacity and hoarding
- Social housing - an introduction
- Service charges - Setting service charges and maximising income – a practical workshop
- Safeguarding adults at risk
- Safeguarding children and child protection
- S20 consultation - Asset Management and Leaseholders
- Resilience and mental toughness
- Resident involvement – measuring the value of it
- Writing better reports
- Relationship breakdown and housing
- Presentation and communication skills training
- Practitioner and engagement skills masterclass
- Practitioner and engagement skills
- Personality disorder
- Personal safety awareness - certified physical breakaway and conflict management training
- Hoarding: Working effectively with hoarders
- Obsessive compulsive disorder
- Mystery shopping – Becoming a mystery shopper - training for service users, tenants residents and customers
- Motivational interviewing
- Development – Navigating the development maze
- Modern slavery
- Mindfulness
- Mental health issues, substance abuse, suicidal behaviour – dealing with them – face to face and over the phone
- Mental health awareness - advanced
- Leases and recovery of service charges - an introduction
- Leasehold – Making your leasehold service work for you
- Investigative interviewing masterclass - two-day workshop
- Illegal evictions
- Investigative interviewing masterclass - one-day workshop
- Housing law - advanced
- Housing disrepair claims - preventing them
- Housing case law update
- Hoarding advanced - working with hoarders
- Tenants – Help them get to grips with money
- Tenants – Helping them with positive debt management
- Meetings: Effective meetings – chairing and minute taking
- Drug and alcohol awareness
- Emotional intelligence - developing it
- Dementia awareness
- Mystery shopping – designing a programme
- Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments
- Deafness - an understanding for housing staff
- Damp: Condensation, damp and mould – causes, cures and the courts
- Complaints - High quality written responses to complaints - values into action
- Behaviour - understand the impact of yours and others - 'Insightful you'
- Coaching - the manager as coach
- British Sign Language - an introduction for housing staff
- Access and abandonment
- Asset management masterclass
- Procurement and contract management
- Hate crime – kick it into touch
- Islamic awareness
- Property and site inspection for non-technical staff
- Mental toughness - A 'train the trainer' two-day in-house workshop - AQR approved
- Stress management - get to grips - learn to control your emotions and deal with stress
- Visual awareness
- HHSRS - implications for social landlords
