A-Z

• Nudge theory: Eyes on the prize – putting nudge theory into practice
• Fire: Person-centred fire risk assessment
• Disability matters
• Wellbeing: Employee wellbeing and work life balance
• HR for the non-HR specialist
• Leadership styles
• Complaints: Effective complaint handling
• Disciplinary and grievance appeals for boards/executives
• Mergers – the people and culture aspects
• Social media for Human Resources professionals
• Rent first – negotiation and debt collection workshop
• Electrical safety workshop – electrical safety in social housing (England)
• Gambling awareness – everything you need to know about this growing problem
• Management: Middle managers – intensive skills workshop
• Equality and diversity: Safeguarding adults at risk
• Shared ownership
• Fire safety: IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)
• Repairs diagnostic questioning – a masterclass for non-technical housing officers
• Right to Buy and Right to Acquire
• Repairs – common building defects and failures for technical and non-technical staff
• Income management training: Gone but not forgotten – managing former tenant debt
• Fire safety for managers working in social housing – 1 day course
• Fire safety awareness course – for everyone working in social housing
• Legionella Control for Responsible Persons (Qualification) – Level 3 Award – one day course
• Legionella Awareness (Qualification) – Level 2 Award – one day course
• Void repairs masterclass – avoid empty promises
• Customer service is where it starts – The New Deal for Social Housing
• Income management masterclass... Now, that’s what I call income management!
• Neuro-Linguistic programming – how to be the best in any situation
• Stress is all around us – learn how to manage it effectively
• Life coaching – what is it and how to apply it
• Communication skills masterclass
• Digital transformation keys to success
• Managing IT for non-IT managers
• Technology strategy for board members
• Universal Credit – the complete works
• Asbestos training
• Psychologically informed environments (PIE)
• Domestic abuse awareness – looking behind closed doors
• Customer service, complaints and abusive contact handling masterclass
• Universal Credit – focus on housing costs
• Personal Independence Payments (PIP) – Controversial changes
• Social media for organisations
• Housing policy – Government housing policy masterclass
• Project management – Bite sized two-hour in depth sessions for project managers and teams
• Communicating with older people
• Money laundering – Anti money laundering half-day
• Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017
• Train the trainer – an introduction
• Media awareness – social landlords – how media aware are you?
• Team leader ‘intensive’
• Performance management – getting it right
• Meetings that work
• Managing for the first time – navigating the first six months
• Conflict, confrontation and challenging behaviour – managing it
• Assertiveness – the art of communicating what you want
• Project management bootcamp – how to deliver a successful project
• Play area inspections
• Repairs reporting – Getting it 'right first time'
• Development basics for Boards and Committees
• Radicalisation – awareness and indicators – Half-day
• Equality and diversity: Professional boundaries
• Wellbeing – LIFT – a wellbeing programme for staff
• Professional boundaries
• Safeguarding children and adults at risk
• Anti-social behaviour (ASB) and how to tackle it – a masterclass
• Unconscious bias – awareness programme
• Human Resources and Organisational Development support service
• Mental health awareness for managers
• Wellbeing – The case for employee wellbeing
• Amazing workplaces
• Repairs – maintenance, schedules of rates and ordering repairs for non-technical staff
• Housing management law update
• Witness statement workshop
• Wellbeing at work
• Welfare reform and suicidal behaviour
• Value for Money masterclass
• Value for Money - Counting the cost: Unit Cost Analysis
• Value for money
• Repairs – Unlocking construction - basic techniques for non-technical staff
• Unlawful subletting - stamp it out
• Universal Credit refresher – Half day or full day
• Sensory issues – understanding them
• Time management
• Tenants’ service charge recovery - an introduction
• Tenant Scrutiny – Scrutiny Masterclass
• Tenant Scrutiny - Critical Friends: Embedding successful tenant scrutiny
• Tenancy management – the essential guide for housing officers
• Tenancy fraud
• Tenancy enforcement – nuts and bolts
• Tenancies and licences
• Tenancies - fixed term and flexible
• Telephone skills bite-size workshop
• Team development for tenants and residents – Half-day
• Sustaining and managing a tenancy: mental health, mental capacity and hoarding
• Suicidal behaviour - an introduction to understanding how to work effectively with people who demonstrate suicidal tendancies
• Social housing - an introduction
• Sheltered and supported housing - client needs and risk assessments
• Setting up a social lettings agency
• Sex offenders - working with them
• Service charges - Setting service charges and maximising income – a practical workshop
• Safeguarding adults at risk
• Safeguarding children and child protection
• S20 consultation - Asset Management and Leaseholders
• Resilience and mental toughness
• Resident involvement – measuring the value of it
• Writing better reports
• Relationship breakdown and housing
• Presentation and communication skills training
• Practitioner and engagement skills masterclass
• Practitioner and engagement skills
• Possession proceedings in the County Courts
• Personality disorder
• Personal safety awareness - certified physical breakaway and conflict management training
• Person-centred support planning
• Ombudsman - from early resolution to the Ombudsman - complaints management masterclass
• Hoarding: Working effectively with hoarders
• Obsessive compulsive disorder
• Negotiating with influence
• Mystery shopping – Becoming a mystery shopper - training for service users, tenants residents and customers
• Motivational interviewing
• Development – Navigating the development maze
• Modern slavery
• Mindfulness
• Mental health issues, substance abuse, suicidal behaviour – dealing with them – face to face and over the phone
• Mental health awareness - advanced
• Lone working - personal safety matters
• Life skills – How to help residents develop theirs
• Leases and recovery of service charges - an introduction
• Leasehold – Making your leasehold service work for you
• Investigative interviewing masterclass - two-day workshop
• Illegal eviction
• Meetings: Effective meetings – chairing and minute taking
• Investigative interviewing masterclass - one-day workshop
• Housing law - advanced
• Housing disrepair claims - preventing them
• Housing case law update
• Housing law - a basic survival guide
• HHSRS - implications for social landlords
• Hoarding advanced - working with hoarders
• Tenants – Help them get to grips with money
• Tenants – Helping them with positive debt management
• Drug and alcohol awareness
• Social housing eligibility
• Emotional intelligence - developing it
• Dementia awareness
• Mystery shopping – designing a programme
• Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments
• Deafness - an understanding for housing staff
• Customer journey mapping
• Damp: Condensation, damp and mould – causes, cures and the courts
• Complaints - High quality written responses to complaints - values into action
• Behaviour - understand the impact of yours and others - 'Insightful you'
• Coaching - the manager as coach
• British Sign Language - an introduction for housing staff
• Complaint and abusive contact handling workshop
• Access and abandonment
• Asset management masterclass
• ASB – possession or injunction?
• Procurement and contract management
• Hate crime – kick it into touch
• Islamic awareness
• Property and site inspection for non-technical staff
• Mental toughness - A 'train the trainer' two-day in-house workshop - AQR approved
• Stress management - get to grips - learn to control your emotions and deal with stress
• Visual awareness
• Scrutiny panel development