- A new era for resident engagement (for housing staff)
- A new era of resident engagement (for tenants and residents)
- Access and abandonment
- Access issues: What to do when a resident will not provide access?
- Additional financial support for tenants
- Advanced housing finance (housing associations only)
- An introduction to HHSRS and housing standards
- An introduction to HHSRS and housing standards (Wales only)
- An introduction to plumbing, waste and drainage for non-technical staff
- An introduction to strategic thinking
- An Introduction to trauma informed service approaches
- Anger management for customers or staff
- Anti money laundering
- Anti-social behaviour: A practical guide to case management and effective outcomes
- ASB injunctions and possession claims in depth: When and how to use them
- Asbestos awareness
- Assertiveness: The art of communicating what you want
- Asset management masterclass
- Audience engagement: How authentic storytelling can build trust and amplify shared goals
- Behaviour and culture change
- Boards under the spotlight: Fit for purpose governance in the new regulatory world
- British Sign Language
- British Sign Language: An introduction for housing staff
- Building habits: How to break them down and rebuild them
- Calmness = Effectiveness: Five steps to a stress-free effective work style
- Case preparation and how possession proceedings work in the county court
- Case preparation and preparing for the county court (England only)
- Chairing and facilitating productive meetings
- Chairing meetings
- Challenging stigma and stereotypes
- Coaching: The manager as coach
- Collecting with care: Mental health, housing income and rent arrears
- Collection to connection: Tenants in debt – sustaining tenancies
- Common building defects and failures for technical and non-technical staff
- Communal area and block inspections: What you need to know
- Communication skills masterclass
- Compassion fatigue
- Complaint handling workshop
- Complaints: Managing unreasonable and persistent behaviour
- Complaints: Providing appropriate compensation and other remedies
- Condensation, damp and mould for non-technical officers
- Condensation, damp and mould: Causes, cures and the courts for technical officers
- Construction Design Management Regulations 2015 awareness
- Customer complaint handling workshop
- Customer journey mapping workshop
- Customer service: How to make sure you have positive relationships with your customers and increase your effectiveness
- Customer service: Telephone and digital interactions
- Damp, mould and condensation awareness (for non-tech officers) – Full day
- Damp, mould and condensation awareness (for non-tech officers) – Half-day
- Deafness: An understanding for housing staff
- Dealing with mental health issues, substance abuse, suicidal behaviour: Face to face and over the phone
- Dealing with succession and assignment of a social housing tenancy
- Dealing with unacceptable behaviour
- Decision making and problem solving
- Developing your confidence: Helping you to succeed
- Disability matters
- Disabled and working
- Domestic abuse awareness: Looking behind closed doors
- Drug and alcohol awareness
- Editing for social media
- Effective meetings: Chairing and minute taking
- Effective strategic decision making
- Emotional Intelligence
- Employee wellbeing and work life balance
- Empty homes repairs masterclass: Avoid empty promises
- Equality Diversity and Inclusion Training
- Equality, diversity and disability
- Equality, diversity and inclusion (EDI) data collection
- Everything you need to know about Tenant Satisfaction Measures (TSMs)
- Excellence in procurement and contract management
- Eyes on the prize: Putting nudge theory into practice
- Feedback: The single most important skill in self development
- Financially vulnerable
- Fire safety awareness
- First steps into management: Sink or swim!
- Five techniques that will increase your effectiveness in lockdown
- For better or worse: Transitioning to Universal Credit
- Gambling awareness: Everything you need to know about this growing problem
- GDPR in practice
- GDPR: A brave new world
- Gearing up: The Building Safety Act 2022 (England only)
- Getting your Equality Impact Assessment right
- Gone but not forgotten: Managing former tenant debt
- Hate crime: Kick it into touch
- Having difficult conversations: Handle them well, be more effective
- Health and safety: The five fundamentals
- Heating or eating: Tenants in fuel poverty and what landlords can do about it
- Help your tenants get to grips with money
- Helping your tenants with positive debt management
- High performance teams
- High quality written responses to complaints: Values into action
- Hoarding advanced: Working with hoarders
- Homelessness reduction: What impact has the new approach had and what does current case law tell us?
- Housing case law update
- Housing conditions: The law and best practice (England only)
- Housing disrepair claims: Preventing them
- Housing law: Advanced
- Housing management law update (England only)
- Housing retrofit methods and materials: The best solutions and how to avoid problems
- How possession proceedings work in the county court (England only)
- How to bring out the best in your hybrid team
- How to develop from manager to leader
- How to effectively tackle anti-social behaviour (ASB)
- How to get the best from introverts and extroverts
- How to give feedback that gets results
- How to keep your strategy and culture relevant in rapidly changing times
- How to run brilliant and inclusive virtual meetings
- How to stop your workload controlling you and actually get through your to do list
- How to transition smoothly through a promotion
- HQN coaching package
- HQN individual coaching
- Hybrid working fundamentals: Video conferencing with confidence
- If not now, when? Procrastination and other time-wasters
- Illegal evictions
- Imposter Syndrome
- Improving equality, diversity and inclusion
- Inclusive behaviours
- Income management masterclass 2024: Prevention and recovery of rent arrears
- Intro to smartphone filming
- Introduction to damp diagnostic tools and equipment: How to make best use of them
- Introduction to housing management
- Introduction to leases and recovery of service charges
- Introduction to social housing
- Introduction to social housing law (England only)
- Introduction to train the trainer
- Investigative interviewing masterclass
- Islamic awareness
- Leadership at every level: How to be influential
- Leading change
- Leading projects strategically: Essential skills to lead people, oversee projects and manage processes
- Leading strategically to develop a high performing culture
- Legionella awareness
- Life coaching: What it is and how to apply it
- Lift: A wellbeing programme for staff
- Lone working and home visits: Keeping employees safe (England only)
- Lone working and personal risk management with customers who may be challenging because of mental illness or substance abuse
- Look out for the letter: Managed migration
- Maintaining positivity
- Making scrutiny work: Workshop for involved residents and resident involvement staff
- Making your leasehold service work for you
- Making your strategy a reality
- Managing a dispersed team
- Managing complaints about repairs
- Managing conflict, confrontation and challenging behaviour
- Managing for the first time: Team leader and managers
- Managing poor performance
- Media training
- Meetings that work
- Mental health awareness for managers
- Mental health awareness: Advanced
- Middle managers: Intensive skills workshop
- Modern slavery
- Motivating teams: Find the spark
- Motivational interviewing
- Negotiation skills workshop
- Neuro-linguistic programming: How to be the best in any situation
- New tenancy, new beginnings: Money and moving in
- Obsessive compulsive disorder
- Off to a flyer: Launching and sustaining successful tenancies
- People skills for project managers
- Performance management: Getting it right
- Personal safety awareness: Certified physical breakaway and conflict management training
- Personality disorder
- Plan, prioritise, adapt
- Practitioner and engagement skills masterclass
- Presentation and communication skills training
- Professional boundaries
- Project management bootcamp: How to deliver a successful project
- Property inspection for non-technical staff
- Radicalisation: Awareness and indicators
- Relationship breakdown and housing
- Rent arrears possession claims, cost-of-living crisis and avoiding legal pitfalls (England only)
- Rent First: Positive conversations to maximise income, help people and prevent homelessness
- Repairs diagnostic questioning: A masterclass for non-technical housing officers
- Repairs reporting: Getting it ‘right first time’
- Repairs: Maintenance, schedules of rates and ordering repairs for non-technical staff
- Resident involvement: Measuring the value of it
- Resident safety for board members
- Respect at work
- Right to Buy and Right to Acquire
- Risk assessment workshop: Putting in place effective measures to control the risk of Covid-19 in the workplace
- S.20 consultation: Asset management and leaseholders
- S.20 consultation: How to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
- Safeguarding adults at risk
- Safeguarding children and adults at risk
- Safeguarding children and child protection
- Safeguarding for managers and safeguarding leads
- Setting new working norms
- Setting service charges and maximising income: A practical workshop
- Sexual harassment in the workplace
- Shared ownership
- Shared ownership: Background to SO, development, sales and management
- Smartphone filming masterclass
- Social housing disrepair: Prevention is better than cure
- Social housing regulation: What you need to know
- Social housing sector: Everything you need to know about the current issues, including all the latest updates
- Solutions for tricky housing management issues (England only)
- Stress is all around us: Learn how to manage it effectively
- Stress management: Get to grips, learn to control your emotions and deal with stress
- Sustaining and managing a tenancy: Mental health, mental capacity and hoarding
- Take notice: Benefits, money and wellbeing
- Taking the minutes
- Team leader and manager refresher
- Tenancies and licences (England only)
- Tenancies: Fixed term and flexible
- Tenancies: The pitfalls of ending a tenancy – common scenarios and what to do (England only)
- Tenancy enforcement nuts and bolts
- Tenancy fraud (England only)
- Tenancy management: The essential guide for housing officers (England only)
- Tenancy management: The essential guide for housing officers (Wales only)
- The essentials of housing association finance: For new managers (housing associations only)
- The Expectations Conversation
- The new Debt Respite Scheme for housing providers
- The seven elements of Universal Credit
- The Social Housing (Regulation) Act 2023: Training for engaged residents and staff
- Three essential skills to sustain a healthy work, home balance and be more effective
- Time management
- Training needs analysis workshop
- Unconscious bias: Awareness programme
- Understanding abusive and controlling relationships
- Understanding and implementing a psychologically informed environment (PIE)
- Understanding autism, neurodiversity and young people’s mental health
- Understanding blindness and sight loss
- Understanding deafblindness
- Understanding deafness
- Understanding dementia and older people’s mental illness and neurodiversity
- Understanding disability
- Understanding mental health
- Understanding mental illness, learning disabilities and neurodiversity
- Understanding neurodivergence
- Understanding the terminology around equality, diversity and inclusion
- Understanding your customer and the experience they need
- Universal Credit (UC): Get and stay up to date with HQN’s micro learning
- Universal Credit in action: Taking it to the next level
- Universal Credit: Transitional protection
- Universal Credit: What you need to know now
- Unlawful subletting: Stamp it out
- Unlocking construction: Basic techniques for non-technical staff
- Using nudge theory to engage customers
- Value for Money masterclass (housing associations only)
- Value for Money: Counting the cost – Unit Cost Analysis (housing associations only)
- Visual awareness
- Wellbeing at work
- Wellbeing matters: Anxiety
- Wellbeing matters: Emotional resilience
- Wellbeing matters: Managing stress
- Wellbeing matters: Mindfulness
- Wellbeing matters: Practical self-care workshop
- Wellbeing matters: Psychological flexibility – ACT
- Wellbeing matters: Psychological safety
- Wellbeing matters: Worry
- What your managers really need to know about managing people
- Witness statement workshop
- Women developing in work
- Working effectively in the virtual world
- Working effectively with hoarders
- Working with a deaf/disabled colleague
- Working with and understanding people with bi-polar, psychosis and schizophrenia or personality disorders
- Working with sex offenders workshop
- Writing better reports