HA’s new partnership to offer free money management and energy advice

Housing association Orbit has entered into a new partnership with Citizens Advice Mid Mercia (CAMM) to offer customers free money management and energy advice. CAMM will support customers by providing debt and budgeting advice and … Read more

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Repairs Administrative Assistant

You will contribute to the overall smooth running of the Asset Management team by providing comprehensive, proactive and efficient administrative support whilst delivering a professional, customer-focused and high quality repairs management service. You will have … Read more

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1st/2nd Line ICT Support Analyst

This role involves: Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first and second line diagnosis, resolution and … Read more

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Housing association reprimanded for exposing personal information on online portal

The Information Commissioner’s Office (ICO) has issued a reprimand to Clyde Valley Housing Association in Lanarkshire after personal information was made accessible to other residents on an online customer portal. On the first day the … Read more

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Opinion: The importance of ‘sticky workplace cultures’ in social housing recruitment and retention

By Eve Blezard, HQN As the sector faces one of the worst recruitment and retention challenges I’ve seen in my working life, I thought it’d be worthwhile sharing some of my experience and learning from … Read more

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Opinion: Listening and acting

Delivering the services that are important to customers means listening to what matters to them and acting on their feedback, says Neal Ackcral, Hyde’s Chief Operating Officer. Social housing customers are the experts in their … Read more

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Housing association secures new £75m facility agreement

Housing association VIVID has announced a new £75 million sustainability-linked facility from bank Nationwide. The social landlord says the ESG metrics embedded in the loan underpin its vision for ‘More Homes, Bright Futures’, sustainability and … Read more

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Ombudsman’s noise report leads to swathe of changes in housing sector

The Housing Ombudsman has published its evaluation into its Spotlight report on noise complaints, finding that 60% of landlords who responded have self-assessed against the recommendations and are implementing an action plan. Among the report’s … Read more

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Data Governance and Quality Manager – 18 month Fixed Term Contract

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

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Regulator updates on reinforced autoclaved aerated concrete in social housing 

The Scottish Housing Regulator has published updated information on the presence of reinforced autoclaved aerated concrete (RAAC) in social housing. Earlier this month the regulator asked social landlords to provide an update where they were … Read more

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Opinion: Building the future – developments in sustainable construction

New sustainability technologies are moving at a faster pace than ever. Here, James Bradbury, Director of Development Operations at Stonewater, looks at the innovations the social landlord has seen throughout its journey to 6,000 homes … Read more

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Housing association secures £26m of extra income for residents

A housing association has managed to secure £26 million in extra income for its residents over the last five years. Karbon Homes’ specialist Money Matters Team, which supports customers to maximise their income entitlements, have … Read more

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Want to post your own member question?

Our memberships are all about sharing best practice and learning from one another. If you’ve a situation you’re not quite sure how to approach, you can ask others members what they would do by posting … Read more

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Funding awarded to groups through Windrush Day Grant Scheme

The government has awarded 28 groups funding through the Windrush Day Grant Scheme to support a range of arts, educational and sporting projects to commemorate the Windrush generation. The government says it has provided £480,000 … Read more

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Opinion: Tenant profiling

By Colin Heyman, EDI Nework Lead Associate  The topics we cover in our best practice groups are chosen by the people who attend them, and it’s interesting to see which topics are raised most often … Read more

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Ombudsman highlights landlord failings in new approach to sharing learning

The Housing Ombudsman has published its first ‘learning from severe maladministration report, which highlights cases involving eight social landlords. The first section of the report looks at some of the key themes highlighted in the … Read more

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HR Adviser

Are you an experienced HR professional looking for a new opportunity? We’re looking for someone who’s passionate in providing excellent customer service to the HR Business Partnering team where you’ll make sure an efficient and … Read more

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Social rent cap extended to 2026 as new regulatory regime kicks in

The existing social housing rent settlement will be rolled over by a further year until April 2026, meaning annual rent increases will continue to be capped at Consumer Price Index (CPI) +1% for 2025-26, the … Read more

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Non-Executive Director

£6,365 per annum plus reasonable expenses LHP provides great homes and strong communities to more than 20,000 people across Lincolnshire. We manage around 12,250 homes and have a £50m annual turnover. We are a registered … Read more

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Culture and Performance Co-ordinator

Reports to: Senior Culture and Performance Manager As an organisation we want to be the best and we know we need the most talented people to help us get there. Like us, you’ll have a … Read more

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The new regulatory regime has arrived. HQN speaks to the RSH!

No-one should be acting the April Fool on regulation. Social landlords have been told to prepare for the changes by the Regulator of Social Housing for at least two years, with the new framework in … Read more

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Opinion: Inspection is back. What does it mean for you?

By Alistair McIntosh, HQN CEO True to his word, Michael Gove has brought back inspection for social housing – thus reversing the mistake Grant Shapps made by abolishing it in the first place. But Shapps … Read more

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Customer Service Advisor

 For over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough.  We are as passionate now as we have ever been about making Warrington a … Read more

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Shared ownership ‘drastically failing to deliver route to homeownership’, say MPs

Shared ownership schemes are drastically failing to deliver an affordable route to homeownership for too many people, while subjecting buyers to rising rents, uncapped service charges, and a disproportionate exposure to repair and maintenance costs, MPs have said. In a new report, the Levelling Up, Housing and … Read more

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Regional Head of Communities (North)

It’s an exciting time to join emh as we grow our Communities Team, with a focus on increasing our presence in the communities we serve.  In this new role, you will be responsible for leading … Read more

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Opinion: A critical look at building regulations Oct 2023 – accessibility concerns in high-rise buildings

In this personal blog, Nu McAdam, a resident of Hyde Housing Association, highlights their concerns with the current regulations and calls on the government to do better. Nu, an accessibility consultant and researcher, is quadriplegic … Read more

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Housing association shortlisted for safety and compliance awards

Saffron Housing Trust has been shortlisted for The Association of Safety Compliance Professionals’ (ASCP) Safety & Compliance Awards – a major national ceremony championing safety in housing. Saffron’s Electrical and Risk and Compliance teams have … Read more

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Opinion: Leeds Jewish Housing Association’s journey to embed resident engagement

By Simon Phillips, Community Engagement Officer I’m going to start with three honest confessions. Number one: I don’t like statistics at all! I much prefer to read or listen to the lived experiences of people, … Read more

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Social landlord awards almost £150k to environmental projects

Clarion Futures, the charitable foundation of Clarion Housing Group, has awarded £145,800 in funding to support environmental projects across the country. The Community Green Grants Programme offered grants of up to £7,500 to organisations delivering … Read more

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Customer Experience Planner

Directorate: Customer, Place and Services Job Title: Customer Experience Planner (Permanent) Hours: 37 hours per week (to be worked flexibly in line with business needs) Salary: £27,023 per annum Location: Based at Gadbrook Park, Northwich. … Read more

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