HQN goes virtual

Here are the details of all our forthcoming virtual events, seminars, public training courses and best practice groups.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start11 Nov 2020 10:00
    • End11 Nov 2020 12:30

    GDPR - managing data protection and cyber risks during the pandemic

    Details

    GDPR - managing data protection and cyber risks during the pandemic

    Virtual workshop

    The global Covid-19 pandemic has proved challenging for all organisations and has certainly accelerated the agile working agenda for many housing associations. 

    Working remotely has become the ‘new norm’ and looks set to continue for the foreseeable future. And while it brings many benefits, it also increases the number of cyber-related risks within the sector. 

    This practical workshop, led by HQN GDPR expert Jill Jones, will:

    • Explore the cyber challenges housing providers now face and provide practical tips and advice on how data protection risks can be effectively managed
    • Examine the increased threat of cyber-related incidents and the practical steps that you can take to mitigate these risks
    • Provide expert advice on how you can stay on top of your organisation’s GDPR requirements whilst working remotely.

    About Jill Jones

    Jill has over 15 years’ experience in governance, assurance, health and safety and risk management. She has worked predominantly in the social housing and charitable sector for the last ten years. As a registered risk practitioner, Jill specialises in risk management services, compliance with GDPR and business continuity/emergency planning. She created and then chaired Risk Forum Wales for a number of years to improve risk practices in the social housing sector. She is a regular speaker at national events and has had several articles published in the field of risk management and social housing. 

    This workshop will also take place on 2 December 2020

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start11 Nov 2020 10:00
    • End11 Nov 2020 13:00

    Project management essentials

    Details

    Project management essentials

    How to prioritise, plan and adapt in uncertain times

    We are all working in uncertain times and unusual situations. As soon as we’ve got a plan things change. It becomes out of date and we need to rethink our approach. This leaves people feeling frustrated, often resulting in extra work and a lack of clarity and direction.

    This online interactive session gives delegates the opportunity to explore where things are going wrong and how to cope with this. It provides practical information and offers techniques from the field of project management.

    It will bring focus so you can plan, prioritise and adapt as situations change in the months ahead.

    Delegates will learn about:

    • How project management can help manage uncertainty and deal with change
    • Working out what is essential – defining priorities
    • Effective communications for engagement
    • Outlining the scope of your work
    • Producing a feasible plan and ensuring it stays relevant
    • Risk and contingency planning (and what to do if things go wrong)
    • Scheduling, linking tasks to resource – tips and tools.

    Who should attend?

    Refresher/Basic    Intermediate

    This is essential for everyone who wants to improve the way they plan and prioritise work for themselves and others.

    This course is ideal for those new to project management who would like to learn to use some practical project management tools and techniques as well as a refresher. 

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ), a member of the Association of Project Management and has an MSc in Strategic Project Management.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She has successfully improved performance in a variety of sectors, through setting and achieving targets in partnership with key stakeholders.

    Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. Her main focus is project management – whether training a team or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

    This course will also be running on 26 January 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    26 January 2021

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 Nov 2020 10:30
    • End12 Nov 2020 12:30

    Rethinking the customer experience in the 'new normal'

    Details

    Rethinking the customer experience in the 'new normal'

    Virtual workshop

    Market-leading service design agency Hellon has created a new workshop to help housing organisations rethink the customer experience in the 'new normal' with a focus on reassurance, trust and emotional intelligence

    Feeling safe at home, in the workplace and when we go out in public is the top priority for all of us in this Covid-19 era.

    In the aftermath of the first wave of the pandemic, we are already noticing changes in people’s expectations from service providers. So, how do housing organisations reassure their residents that they are providing a safe environment in their homes, communal areas and offices?

    Research in the UK shows 84% of consumers feel safety will be one of the most important factors when it comes to choosing between service providers after the pandemic. But biosafety, social distancing and the heightened frequency of cleaning practices do not seem to be enough to restore peace of mind. Customers need to feel safe and reassured that their wellbeing is a top priority. It is therefore vital that service providers learn how to look beyond what is good enough and create comfort by enhancing a more emotive perception of safety.

    Fortunately, help is at hand.  HQN is once again teaming up with the world-leading service design agency Hellon to introduce the housing sector to their FeelSafe concept and design framework.

    ‘A fantastic presentation.  Really resonates’ 

    ‘Much food for thought not only about the new normal but also around customer service in general’

    ‘This has really helped me to think about strategy. It’s important to look at things from a different angle’

    The workshop will:

    • Explore how the definition of ‘Trust’ and ‘Sense of Control’ have shifted immensely in the realm of designing customer experiences
    • Showcase best practices and examples of inspiring responses to the challenges brought forward by the pandemic
    • Elaborate on what to specifically keep in mind when dealing with vulnerable tenants or people who are shielding
    • Elaborate on the FeelSafe design framework for housing associations to implement internally

    The Covid-19 pandemic has been a particularly anxious period for vulnerable individuals and social housing providers have an obligation to ensure tenants feel safe in the presence of their own home and the spaces and services provided adjacent to it. 

    A constant feeling of anxiety has taken over the world of customer experience, and even simple interactions like engaging with a tenant at their doorstep will require a new way of approaching. Wearing a mask is not going to be sufficient: it’s about making sure people feel comfortable enough to interact with you, and that their own vulnerabilities and comfort levels in engagement are considered.

    Delegates attending the virtual session will:

    • Gain insights into new behaviours that have surfaced since the advent of the global pandemic
    • Take away best practice that has been identified in increasing the perception of safety in a post-Covid-19 era
    • Take away a design framework on how to identify the actions needed to serve a vulnerable community with a more human-centric approach.

    More information on Hellon’s FeelSafe offering can be seen in the following short clip: https://vimeo.com/449589591

    Speakers:

    • Timo Patiala, Managing Director, Hellon
    • Eloise Smith-Foster, Service Designer, Hellon

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Hellon

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  1. RIEN best practice group: Supporting staff and innovative technologies

    Details

    The Rent Income Excellence Network is pleased to be able to announce its next round of best practice groups, offering delegates the chance to network and share best practice on a range of topics. 

    This session will be led by Optivo's Head of Income Mark Walker, and will look at the following topics:

    • Staff performance
    • Wellbeing, support and motivation
    • Using technology to increase collections.

    Free to members

    This session is free to members of the Rent Income Excellence Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start12 Nov 2020 14:00
    • End12 Nov 2020 17:00

    Regulation explained

    Details

    Regulation explained

    This training is for everyone wanting to understand the requirements of regulation, from new staff to those wishing to refresh their knowledge and/or to progress to executive level.

    It will cover in detail exactly what the Regulator of Social Housing (RSH) expects from registered providers:

    • What needs to be in place
    • What it expects to be submitted to them.

    This is based around the RSH’s overarching document “Regulating the standards” as well as their list of submissions.

    The session will cover:

    • The RSH’s guidance and expectations
    • How the documents and requirements all fit together
    • Where they can be found – where they are published on the websites
    • How you find out about the information held on your registered provider (and others)
    • What the submission requirements are
    • What the Governance and Financial Viability standard means in practice.

    Who should attend?

    Intermediate   Advanced

    This training is for everyone wanting to understand the requirements of regulation, from new staff to those wishing to refresh their knowledge and/or to progress to executive level.

    About our trainer

    Jo Ballman is a governance and risk expert and has been a consultant and trainer for more than 7 years.  She has advised and provided guidance to many boards on the RSH’s expectations and helped them on their regulation journey, including creating with the board frameworks, policies and papers, and where required, voluntary undertaking action plans to help the board move to a compliant judgement. She takes a very practical approach working closely with executives, governance leads and members to embed the approaches.

    Prior to becoming a consultant Jo worked as a Director at two large housing groups where her roles held responsibility for governance and regulation, as well as risk, performance and data.  

    She is a chartered surveyor, who started her career as a development surveyor progressing to development director at one RP, before switching to the world of regulation and all it entails.

    Sold out

    This course will also be running on 26 November 2020 and 21 January 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    26 November 2020

    21 January 2021

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start13 Nov 2020 09:30
    • End13 Nov 2020 15:00

    Measuring the value of resident involvement

    Details

    Measuring the value of resident involvement

    Residents are the life blood of your organisation. Communicating with them, involving them and listening to them is the responsibility of everyone in the organisation – even those who have little or no frontline contact with residents.

    The social housing sector has a long history of engaging with its residents and as it faces more challenging times the business case for resident involvement needs to be measured and fully understood by landlords.

    So what have residents ever done for you? How do you measure the outcomes and impact of resident involvement to show just how valuable engagement is to your business?

    On this course you will:

    • Identify the key terms (inputs, outputs, outcomes and impact) and their meanings
    • Explore how to show the value of resident involvement from the start by planning key outcomes
    • Review your current process for measuring the value of resident involvement
    • Identify how to measure impact
    • Consider how to feedback outcomes to staff, residents and the board
    • Reflect on your role in identifying business outcomes and impacts using resident involvement mechanisms and data.

    Who should attend?

    Refresher/Basic   Intermediate

    • All resident involvement staff
    • Community involvement staff
    • Housing services
    • Asset management
    • Maintenance staff and their managers.

    Our trainer

    Michael Guest is a well established and respected housing consultant and trainer. He has considerable hands-on experience and expertise across the housing sector and beyond. As a Chartered Housing Professional, Chartered Manager and Certified Management Consultant, Michael has specialisms in governance, resident involvement (including scrutiny), policy and service review as well as a range of strategic and operational housing matters. Michael is Chair of a Schools Partnership company, a Chair of School Governors and an Advanced Skills Governor. He holds a recent (2017) MSc (with Merit) in Leadership and Management and a (2018) Postgraduate Certificate (with Merit) in Housing Studies. Feedback from Michael's training often comments on his accessible, relaxed, yet professional approach. 

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing Management Network
    The Housing Management Network

    Residents Network
    The Residents' Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start13 Nov 2020 10:00
    • End13 Nov 2020 12:00

    Trans and non-binary workers’ rights workshop

    Details

    Trans and non-binary workers’ rights workshop

    Virtual workshop

    Join us for a case law session followed by a round table discussion to consider this important issue. With the news that medical diagnosis will still be required to officially change genders, trans and non-binary people may need more support than ever before from their colleagues and their employers.

    This workshop looks at the latest case law surrounding non-binary identities and the best ways of supporting transitioning and gender fluid individuals.

    Case law session

    Employers have been challenged to urgently reconsider equal opportunities policies in the light of the ground-breaking case of Taylor v Jaguar Land Rover. Ms Taylor claimed that her gender fluidity should be protected under the Equality Act 2010. Her employer’s view was that gender fluidity did not fall within the protected characteristic of gender reassignment. A recent decision in the employment tribunal found in the claimant’s favour. This is a major development in relation to equal rights and employers must take proactive steps to ensure that gender fluid workers are protected.

    Our legal expert, David Gibson, partner at Short Richardson & Forth, will:

    • Outline the key aspects of the case
    • Highlight the ramifications for employers
    • Provide practical tips on what you should be doing now.

    Supporting trans and non-binary workers round table

    Colin Heyman, lead associate for HQN’s Equality, Diversity and Inclusion Network will chair a round table discussion with social housing practitioners on current and emerging best practice. They’ll consider the different ways of supporting trans and non-binary staff members in the workplace, highlighting their own organisation’s support networks. There will be plenty of opportunity for delegates to join in the debate and pose questions.

    Full speaker line up to be confirmed.

    This session is essential for all HR, EDI and employment specialists as well as everyone with staff management responsibility.

    Gender fluid workers deserve to be treated with respect and dignity. Make sure your organisation is not the next test case.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start16 Nov 2020 09:30
    • End16 Nov 2020 16:30

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    Details

    Construction health and safety for social landlords

    Virtual workshop

    This day is crammed full of useful information to help you to better understand the requirements and put them in to practice within your organisation.

    The day will cover elements such as:

    • Am I the CDM client (in the social housing arena) and what should I be doing?
    • Competence and resource assessments prior to appointment (what do I need to do?)
    • Making appointments in writing (when and to whom?)
    • Client’s brief – scope of works (can this be the PCI?)
    • Principal designer/designer duties (overview)
    • Pre-construction information (what should be included, can this be the scope of works?)
    • Principal contractor/contractor duties (overview)
    • Construction phase plan (can this be RAMS?)
    • Clients duties during the works (overview)
    • Monitoring and arrangements
    • Health and safety file (compiling, making available and updating).

    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Speakers

    Gillian Birkby BA is an experienced construction lawyer ranked as a leading individual in construction by the legal directories. She is an Honorary Fellow of the Association for Project Safety and through her firm, Fladgate LLP, has run the APS CDM advice line since its inception in the 1990s.

    Raymond Bone MRes, BSc (Hons),CFIOSH, FIIRSM, FHIE, CFaPS, EnvDipNEBOSH is the Managing Director at Abbey Construction Consultants Limited. He has over 30 years' experience working in the construction and civil engineering industry and has predominantly being involved with CDM since 1994. In 2015 Raymond was awarded CDM Co-ordinator of the year, judged by a panel of experts and awarded by the Association for Project Safety (APS).

    find out more

    Meet At

    Further information

    Delegate fees:

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme: 

    Click here to download programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual workshop
    • Start16 Nov 2020 09:30
    • End16 Nov 2020 16:30

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    Details

    Construction health and safety for social landlords

    Virtual workshop

    This day is crammed full of useful information to help you to better understand the requirements and put them in to practice within your organisation.

    The day will cover elements such as:

    • Am I the CDM client (in the social housing arena) and what should I be doing?
    • Competence and resource assessments prior to appointment (what do I need to do?)
    • Making appointments in writing (when and to whom?)
    • Client’s brief – scope of works (can this be the PCI?)
    • Principal designer/designer duties (overview)
    • Pre-construction information (what should be included, can this be the scope of works?)
    • Principal contractor/contractor duties (overview)
    • Construction phase plan (can this be RAMS?)
    • Clients duties during the works (overview)
    • Monitoring and arrangements
    • Health and safety file (compiling, making available and updating).

    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Speakers

    Gillian Birkby BA is an experienced construction lawyer ranked as a leading individual in construction by the legal directories. She is an Honorary Fellow of the Association for Project Safety and through her firm, Fladgate LLP, has run the APS CDM advice line since its inception in the 1990s.

    Raymond Bone MRes, BSc (Hons),CFIOSH, FIIRSM, FHIE, CFaPS, EnvDipNEBOSH is the Managing Director at Abbey Construction Consultants Limited. He has over 30 years' experience working in the construction and civil engineering industry and has predominantly being involved with CDM since 1994. In 2015 Raymond was awarded CDM Co-ordinator of the year, judged by a panel of experts and awarded by the Association for Project Safety (APS).

    find out more

    Meet At

    Further information

    Delegate fees:

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme: 

    Click here to download programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start16 Nov 2020 13:00
    • End16 Nov 2020 16:00

    An introduction to strategic thinking

    Details

     An introduction to strategic thinking

    Virtual workshop

    Learn how to connect ideas, explore concepts, stay up to date with trends, anticipate change and imagine possible futures at this virtual workshop

    In these unprecedented and challenging times, strategic leadership is needed more than ever.

    But strategic thinking can be an elusive concept to grasp. For some people it’s something they have been told is an area to work on to improve their chances of promotion, for others it’s something they do on a regular basis but struggle to articulate to others exactly what it looks and feels like.

    Several studies have identified strategic thinking as a key skill in leading organisations to success and is the leadership quality that people most strongly associate with successful and effective leaders, meaning strategic thinking is an essential skill for all leaders.

    So, what is strategic thinking? It involves connecting ideas, exploring concepts, staying up to date with trends, anticipating change and imagining possible futures.

    This workshop:

    • Explores definitions of strategic thinking
    • Considers the importance of strategic thinking to tackling social problems
    • Highlights the benefits of strategic thinking
    • Focuses on creating a knowledge bank of ideas and concepts.

    During the session, delegates will complete a number of reflective activities to identify the actions they will take to enhance their strategic thinking skills following the session.

    This workshop will be delivered by Emma Lindley, Housing Strategy Lead Officer for Ashfield District Council.

    About Emma Lindley

    Emma is a housing professional with 10 years’ experience working in a variety of roles, including front line housing management, resident involvement, policy development and managing properties for PRS landlords.

    She is happiest when exploring interesting ideas with interesting people. She currently works in strategic housing for a local authority, leading on identifying new solutions to old problems, such as homelessness, domestic abuse and fuel poverty. 

    Emma completed a BSc Housing at De Montfort University in 2014. She Chairs the Chartered Institute of Housing East Midlands Regional Board and is a Lead Associate of HQN’s Strategic Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start17 Nov 2020 10:00
    • End17 Nov 2020 13:15

    Building business resilience for 2021 and beyond – learning lessons from Covid-19 and preparing for Brexit

    Details

    Building business resilience for 2021 and beyond

    Live workshop

    Get your business continuity plans up-to-date and future proofed with these in-depth workshops created specifically for housing providers

    Operational resilience has changed forever. Businesses have begun taking careful steps to reopen their places of work and to plan for future threats. But, both in the short and long term, companies will need to reimagine their approach to business continuity and understand the new risks they face.

    It’s not all doom and gloom. While it’s true that much from now on will be different, there is the opportunity to drive much-needed and long-overdue improvements to our organisations.

    But first we must grasp the lessons identified and turn them into lessons learned from this year of Brexit planning and Coronavirus and get our businesses ready for 2021. This, of course, includes revamping our business continuity plans to ensure they are still fit for purpose after this year of upheaval and uncertainty.

    A resilient culture and an agility that extends beyond working remotely are now key for business success. Now is the time to start focusing on the future state of operational resilience.

    Our new business continuity workshops, brought to you in association with Commercial Initiatives, will look to learn the lessons from recent events and use them to look ahead to what’s in store for social housing providers in the years ahead.

    Split into two sessions, the day will include an interactive business continuity exercise drawing on recent, real-life experiences.

    Session 1 (10am to 11.30am)

    • How business continuity planning helped to boost resilience pre-Covid
    • Turning lessons identified into lessons learned – what worked well and what didn’t? How can we avoid making the same mistakes? What does our new risk map look like?
    • Group sharing of good practice through questions and interaction

    Session 2 (11.45am-13.15pm)

    • An interactive business continuity exercise concentrating on contemporary concerns and issues.

    Who should attend?

    • This workshop is aimed at directors and managers with responsibility for business continuity and managing risk within their organisation

    About Commercial Initiatives

    • The workshops will be run by Commercial Initiatives, a company with 16 years of housing industry experience in business continuity and emergency planning.

    This workshop will also take place on 30 October. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start17 Nov 2020 10:00
    • End17 Nov 2020 16:00

    Tenancy fraud

    Details

    Tenancy fraud

    Tenancy fraud is not new – but in recent times social landlords have had to do significantly more and more to tackle the problem. So what is it, exactly? Does it mean fraud at application? After the granting of the tenancy or lease? At the end of the tenancy or lease? Or all three?

    As awareness of the supply and demand equation has grown, many housing providers have become more proactive with regard to tenancy fraud. This has run in parallel with the need to become more customerfocused and to find out more about occupiers via customer profiling or tenancy audits. The commercial need to find out more about occupiers has also become more focused since the Welfare Reform Act.

    Delegates will learn about:

    • The provisions of the Prevention of Social Housing Fraud Act 2013
    • The imperatives to tackle tenancy fraud
    • The many preventative options
    • The risk assessment indicators and how to implement them into everyday operational work
    • The most common areas of fraud – succession, sub-letting, unauthorised occupation
    • Ways to tackle evidential and proof problems and sharing information with other agencies
    • The old remedies such as possession and newer alternatives such as the Fraud Act 2006.

    Who should attend?

    All key staff, including frontline officers, team leaders and managers from allocations teams, housing options, tenancy management and enforcement, as well as finance and audit, income collection and corporate governance. It is vital that housing providers have a corporate approach to tackling tenancy fraud.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start18 Nov 2020 10:00
    • End18 Nov 2020 15:00

    Getting your Equality Impact Assessment right

    Details

    Getting your Equality Impact Assessment right

    Virtual workshop

    Getting your Equality Impact Assessments right has never been important. Gain the knowledge and support you need at this virtual workshop 

    Equality Impact Assessments (EqIAs) are an important tool in assessing policies and projects to ensure that they are accessible to all people, such as employees or tenants.

    They are particularly important at this time when many new policies and initiatives are being introduced to deal with the exceptional situation that the coronavirus pandemic has caused.

    This course is designed to give you a practical walkthrough on how to carry out an EqIAS. It is intended that delegates will go away with the knowledge and confidence to start carrying out EqIAs in their organisation.

    You will learn:

    • The background and legal basis to Equality Impact Assessments
    • When to carry out EqIAs, who to involve and what to assess
    • How to work through all the stages of carrying out an Equality Impact Assessment
    • Screening
    • Planning and Setting up the EqIA team 
    • Collecting information
    • Analysing the information and assessing the policy’s impact
    • Making a decision about how to move forward
    • Drawing up an action plan
    • Top tips

    Ran by Colin Heyman, Lead Associate of the Equality and Diversity Network, he will bring his years of experience as a trainer and consultant to this course.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start18 Nov 2020 10:00
    • End18 Nov 2020 13:00

    Influencing and negotiating for a win-win

    Details

    Influencing and negotiating for a win-win

    As housing practitioners we often find ourselves negotiating with and attempting to positively influence others’ (customers, colleagues, partners, stakeholders) behaviours. Negotiation and influencing are essential skills critical for business and personal success. Yet these skills are often treated as 'assumed life skills' that will be picked up along the way.

    This workshop will provide delegates with a range of techniques that will result in more successful and collaborative negotiations. During the session you will explore behavioural insights and the application of Nudge Theory to influence outcomes in respect of a range of issues and situations including complaints, anti-social behaviour, lettings and allocations as well as estate management. The session will focus on customers but the same skills can be applied to other relationships.

    The workshop will cover:

    • The difference between influencing and negotiating
    • The practical application of Nudge Theory to influence negotiations
    • Inventing options for mutual gain
    • The four-stage negotiation process
    • Listening and communication skills
    • Practical and relevant exercises involving everyday scenarios from the workplace
    • Key areas for self-development.

    Who should attend?

    All

    Everyone wanting to improve their effectiveness when influencing and negotiating customers, colleagues and stakeholders.

    Our trainer

    Jo Leckie is an enthusiastic and motivational facilitator with a keen interest in behavioural insights. She utilises accelerated learning techniques to deliver lively, interactive and engaging workshops. She holds an Honours degree in Housing Studies from De Montfort University along with a Level 4 Certificate in Learning and Development.

    Jo has worked in the social housing sector for over 25 years, holding senior management roles for some of the largest landlords in the UK and Australia. She is known for being passionate about customer service excellence, putting the customer at the heart of the service whilst delivering a commercial business model with a social purpose.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start18 Nov 2020 10:00
    • End18 Nov 2020 15:00

    Managing for the first time – team leader and managers

    Details

    Managing for the first time

    Your first management role is highly likely to be a major shift in responsibility. You have an opportunity to set the tone for your new team, set out your intentions as a manager and show how you will be successful. You may also be daunted and overwhelmed by the range of tasks you have to quickly become familiar with, and the breadth of what’s expected of you as a manager of people. If you have been internally promoted, there will potentially be another set of challenges to face and overcome. 

    Spending time on your professional development as a manager at the beginning of your management career will pay huge dividends, and this participative and thought provoking workshop will explore themes on becoming a manager, and help guide you to develop lasting strategies for success. 

    By attending this course, you will: 

    • Be able to develop a roadmap to help you focus on how to be successful in your new role 
    • Work out what your opportunities and challenges are as a new manager 
    • Understand what your leadership style is, and explore the concept of situational leadership 
    • Understand the importance of developing your team 
    • Develop the skills, knowledge and abilities to be a successful manager. 

    Course outline 

    • Key management and leadership skills, which ones to develop and learn 
    • Characteristics of highly performing teams – how to create yours 
    • Problem solving and decision making, tools and concepts 
    • How to plan and allocate work 
    • Action planning for continuing professional development in management skills. 

    Who should attend? 

    All

    This course is ideal for aspiring or new managers. 

    Our trainer

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start18 Nov 2020 10:00
    • End18 Nov 2020 16:00

    The complete works of Universal Credit

    Details

    The complete works of Universal Credit

    This practical course provides everything you need, to have the knowledge and resources to give your customers accurate and effective advice on UC

    Like Shakespeare’s plays: 

    • Universal Credit makes us think about major problems that seem to be common to people at different times. We’ll explain the many pitfalls of Universal Credit so you and your tenants avoid them 
    • Many have wished the language were easier to understand so things don’t get lost in translation. We’ll help you understand the language and what it means to be a ‘claimant’.

    Course modules: 

    •  “Shall I compare thee to a legacy benefit” – the less than obvious similarities and differences between the old and new housing costs 
    •  “O APA, APA, where for art thou APA” – looking at all the APA options  
    •  “Is this an assessment period I see before me” – an in-depth journey through the monthly assessment period and changes of circumstance
    • “The course of claim maintenance never did run smooth” – how to maintain an online claim to prevent things going wrong 
    • “If conditionality be the rule of benefit, sign on” – looking at the different groups and understanding what claimants have to do in return for UC 
    • “To sanction, or not to sanction: that is the question” – how sanctions and other deductions can affect your managed payment, who has priority and what the tenant can do to reduce them 
    • “Now is the pandemic of our discontent” – looking at the latest new rules put in place due to COVID-19.

    This course has moved online but offers the same content as the face-to-face training by combining a mix of online learning, activities, quizzes and discussions via breakout rooms. Delegates will be expected to have access to a screen as well as another internet enabled device (such as a smart phone) to participate fully in the quizzes.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    What previous delegates have said: 

    • "Very clear" – Phoenix Community Housing
    • "Very impressed with knowledge" – Ipswich Borough Council
    • "Learnt a lot" – Croydon Churches Housing Association
    • "Very interesting and informative course" – Ability Housing Association 
    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start19 Nov 2020 09:30
    • End19 Nov 2020 15:00

    Gambling awareness – everything you need to know about this growing problem

    Details

     Gambling awareness

    Gambling in the UK has increased, and so have the problems associated with it. Recent research has shown that young people are now gambling in higher numbers than ever before.

    Regular gambling can cause massive financial problems for the individual. Problem gambling or gambling addiction can cause, or make worse, a whole range of issues such as substance misuse, mental health, debt, ASB and domestic abuse.

    Why do you need to be gambling aware?

    73% of the UK population gambles so that means that most of the people you work with do – as customers and colleagues.

    12% of 11-16-year olds have gambled in the last week, 80% of young people had seen gambling adverts in the last week and 10% follow gambling companies online. Adverts are often targeted at low income areas and those who are most vulnerable.

    Gambling is heavily linked to financial problems and mental health issues – two major problems for landlords and support staff.

    Left unidentified and untreated problem gambling usually gets worse and can result in massive problems. Early identification, prevention, joint working and support has been proven to benefit all concerned.

    So having an awareness of gambling, what to look out for, how to bring up the subject, how to assess the risks and knowing what support to offer could is essential for all frontline staff.

    You will:

    • Learn about the current gambling situation in the UK, including prevalence, types of gambling – on-line and FOB-T machines
    • Explore young people’s gambling including its origins in video games and applications, its links to mental health problems and its advertisement and normalisation through social media
    • Explore different types of gambling including problem gambling and gambling addiction
    • Find out about the potential impact of gambling including mental health problems, suicide risk, debt, family problems and risk of homelessness
    • Learn and be able to identify the signs of problem gambling
    • Understand and be able to practice techniques that can help the gambler to control or stop gambling
    • Become more aware of the specialist help that is available.

    Who should attend?

    This course is for all staff but particularly those concerned with supporting tenants and service users in some capacity – housing workers, tenancy sustainment, enforcement, residential staff or other support staff.

    Gambling does not discriminate – managers and HR staff would also benefit from this course.

    Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start19 Nov 2020 09:30
    • End19 Nov 2020 15:45

    The Housing Management Network annual conference 2020: Housing management in the covid era

    Details

    The Housing Management Network annual conference 2020: Housing management in the covid era

    Virtual conference

    Stories from the frontline

    The last few months have drastically changed the housing management landscape – perhaps forever!

    Social landlords stepped into a void during the Covid-19 outbreak, providing support for tenants and communities in ways they have never done before and putting the needs of vulnerable people at the top of their list of priorities.

    Where the importance of frontline roles in many different sectors had previously been often overlooked, the vital services provided by these staff have now been given the limelight they deserve.

    Whilst the world moved towards more and more virtual and digital contact to fight the spread of the virus, the power and importance of human connections also came into sharp focus.

    This conference will explore the changing world of frontline staff in the Covid-19 era, how our roles and responsibilities are developing in response and what the future might look like for housing management teams.

    We’ll hear from people across the housing sector, looking at best practice and examples of innovative initiatives, as well as ideas for changing services.

    Please note, this event will take place virtually, via Zoom.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Sponsored by:

    All pay

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Housing Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Nov 2020 10:00
    • End19 Nov 2020 13:00

    Anglo-Dutch Innovation Lab – the housing association of the future

    Details

    Anglo-Dutch Innovation Lab – the housing association of the future

    Virtual workshop

    A workshop for housing professionals from the UK and the Netherlands to discuss ideas for the future form and function of social housing organisations

    HQN has joined forces with Dutch housing network CorpoNet to set up an Innovation Lab, bringing together housing professionals, tech experts and academics to discuss, debate and demonstrate hot topics that will help to shape an exciting future for the social housing sector.

    By working together and focusing on innovation and entrepreneurship, we hope the Innovation Lab will provide a catalyst for genuine transformation and collaboration.

    This virtual workshop is the first of what we hope will be a series of themed events that will attempt to answer the following questions, all integral to building the housing associations of the future.

    Key topics include:

    • How can we develop and innovate energy-neutral homes? What can we do with our existing stock?
    • How can we use smart, IoT and predictive technology to improve the lives of our residents while saving us time and money?
    • What role should housing associations play in the quality of life in neighborhoods and communities?
    • How do we embed customer-centric design and ‘putting the customer first’ into our culture?
    • What opportunities does technological innovation offer the housing sector? How do we harness this and work in collaboration with others?

    Full programme and speakers to be announced shortly.

    This workshop is free to attend for Housing Quality Network members.

    find out more

    Meet At

    Further information

    Delegate fees:

    HQN members - FREE
    Members of any other HQN network: £60*
    Non-members: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start19 Nov 2020 10:00
    • End19 Nov 2020 13:00

    Feedback – the single most important skill in self development

    Details

    Feedback – the single most important skill in self development

    People who actively search for constructive feedback are happier, more adaptable and more effective. Accepting feedback is an incredible skill. When used wisely it can enrich your relationships and transform you into the person you always wanted to be. In the face of 'constructive' feedback, however, we often become defensive and try to justify ourselves.

    This half-day masterclass will give you the tools you need to seek feedback sensitively, to accept feedback graciously and to act on it appropriately.

    We will also look at the best way to ensure that the feedback you give to others is heard and acted upon without causing any negativity.

    The course will equip you to get better at asking those around you what you need to change or do better – and then do it. The trouble is most of us find is it’s very difficult to ask for, accept and act on feedback. If you can master this, being your best self is so much more attainable.

    Who’s it for?

    Anyone who wants to be the best they can be.

    Our trainer

    Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best. 

    Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.  

    As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams. 

    Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.

    About Quarterdeck

    Quarterdeck is a Leadership and Management training company. They specialise in creating long term behavioural change in leaders that enables them to motivate and inspire their teams to grow the business. 

    Managing Directors bring Quarterdeck in when:

    • They are striving to create self-sufficient leaders who will grow and develop the business
    • The leadership is not delegating enough and the business is stagnating or not growing as it should be
    • The communication in the leadership team or throughout the business, is stalling growth, or making progress difficult, when difficult conversations are not happening as they should
    • The leadership team, together or individually, are struggling to motivate or inspire their teams, or deal with a negative culture, or deal with stress and overwhelm.

    Clients experience tremendous success and rave about Quarterdeck's work because their approach is different from most leadership training. They focus on giving the individual practical pragmatic skills that reap immediate rewards. They are not interested in leadership models or theories, or profiling. None of these encourage change, they encourage stagnation and excuses. 80% of Quarterdeck's business is repeat and their NPS score is 70+, which they're extremely proud of.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start19 Nov 2020 10:00
    • End19 Nov 2020 13:00

    Gone but not forgotten – managing former tenant debt

    Details

    Gone but not forgotten

    Efficient collection and recovery of former tenant arrears (FTA) must be a key part of any successful income management strategy.

    The practical course is fully updated with the latest tips and ideas that will help you to:

    • Minimise debt and maximise FTA collection
    • Develop a proactive service that delivers value for money
    • Boost individual and team effectiveness and performance
    • Measure success and plan for the future.

    What will you learn?

    Tony Newman, RIEN lead, will provide you with a toolkit of resources and best practice examples.

    He’ll take you through the FTA process ensuring you …

    • Understand the causes of FTA and the impact on the business and customers
    • Know how to prevent and minimise FTA
    • Drive collection rates up through dynamic case management, using the latest technology and techniques from the commercial sector
    • Use low-cost tracing facilities
    • Learn the secrets of working with debt collection and tracing agents
    • Work effectively with the Courts as part of the FTA recovery process
    • Measure success and building upon it.

    Who should attend?

    All

    Everyone involved in

    • Prevention and collection of former tenant rent arrears
    • Those advising residents on money management and benefit: income and rent arrears officers, housing officers, contact centre staff, estate and neighbourhood management staff, support workers, welfare benefit and debt advisers, and financial inclusion officers.

    Our trainer

    Tony Newman is lead associate for HQN’s Rent Income Excellence Network, with extensive experience in industry, local government and social housing.

    Having helped many organisations to achieve significant improvements in collection performance and customer focus, Tony brings an unrivalled, clear understanding of best practice in housing income management.

    Tony developed HQN’s income management and former tenant arrears toolkits and accreditation service.

    He is a member of the Chartered Institutes of Housing and Credit Management, regional representative for the Financial Health Exchange and a module leader and lecturer at the University of Salford.

    This course will also be running on 19 February 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    19 February 2021

                                        

    This course will be particularly relevant to members of:

    Rent Income Excellence Network
    The Rent Income Excellence Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start19 Nov 2020 10:00
    • End19 Nov 2020 15:30

    HR for the non-HR specialist

    Details

    HR for the non-HR specialist

    Many HR functions are undertaken by line managers with little specialist HR input. This training gives managers a sound understanding of the law, rights and responsibilities of employees and managers and an appreciation of how to get the best from their staff.

    Many organisations only have a small HR presence, so line managers are increasingly tasked with performing traditional HR functions, but without the professional skills and knowledge that usually accompany this. 

    This course will help:

    • Delegates to understand the basic rights and responsibilities that employers and employees have, and how to operate basic HR and line management processes effectively and efficiently
    • Those with line management responsibilities to have greater confidence in performing basic HR functions and in keeping their team high performing whilst doing the basics of management right.

    Delegates will learn

    • To understand the basic rights and responsibilities of employees and employers and what this means on a practical level for line managers
    • How to ensure the fundamental HR processes they are part of run effectively and efficiently
    • How to motivate, communicate with and manage the performance of their teams using HR processes
    • To feel confident managing processes such as: Recruitment and Selection; Induction; Absence Management; Disciplinary and Grievance; Termination of Employment; and others.

    Workshop outline

    • Basic employment rights and responsibilities
    • Basic HR processes that line managers get involved in and how to manage these
    • Motivational theory and practice
    • Good practice in communicating with individuals and teams
    • Performance Management processes and how to get the best from them
    • Overview of and hints and tips to get the best from: Recruitment and Selection; Induction; Absence Management; Disciplinary and Grievance; Termination of Employment; and others.

    Who should attend?

    All

    Anyone who has responsibility for people management in an organisation and wants to do it better without relying on HR to do it for them. Equally, anyone new into an HR role who wishes to learn more about the role of HR and line managers.

    Our trainer

    Gary has held several senior HR roles in various sectors, including 12 years in housing. He has delivered CIPD, ILM and CIH programmes for many years. He speaks regularly at conferences about leadership and HR, and is active on social media. He also carries out training on a range of topics for HQN.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start24 Nov 2020 09:30
    • End24 Nov 2020 15:00

    Making scrutiny work – workshop for involved residents and resident involvement staff

    Details

    Making scrutiny work – workshop for involved residents and resident involvement staff

    Resident scrutiny is all about tenants and leaseholders holding their landlords to account. An effective scrutiny exercise should report on well evidenced findings and identify recommendations which really make a difference – benefiting both residents and landlords.

    But it’s not as simple as it sounds. This workshop will build on best practice and give delegates ideas to take back.

    Delegates will learn

    • How to set up and organise a resident scrutiny panel
    • What support and resources it should receive
    • The objectives and purpose of scrutiny
    • About working as a team
    • How to choose what to scrutinise
    • Methods that can be used in a scrutiny
    • How to work with the landlord body
    • How to source good practice for the service being scrutinised
    • The principles of producing an effective report
    • How to ensure a rigorous and robust set of conclusions
    • How to develop recommendations from those conclusions
    • How to ensure the recommendations are implemented.

    Who should attend

    Residents (tenants and leaseholders) of housing associations, local authorities and ALMOs.  Staff who work with and support involved residents. This workshop is ideal for everyone new to scrutiny as well as those wanting to refresh their approach.

    Our trainer

    Michael Guest has considerable hands on experience of working as an independent adviser and trainer to residents undertaking scrutiny including scrutiny teams who have won national and regional awards for their achievements. He recently led a national masterclass on the topic. As well as scrutiny itself, Michael has extensive knowledge and experience of housing which means he can provide technical support no matter what service area is being scrutinised. His training is consistently well received with delegates commenting on his approachable and accessible, yet professional style. 

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start24 Nov 2020 09:30
    • End24 Nov 2020 16:00

    Property and site inspection for non-technical staff

    Details

    Property and site inspection for non-technical staff

    Non-technical staff are increasingly being asked to undertake inspections of void and tenanted properties. This course will provide guidance on how to do them effectively, with a focus on the customer perspective.

    Delegates will also learn how to conduct estate/area walkabout inspections in a knowledgeable and effective manner, with an emphasis on issues such as protecting the housing stock, identifying areas for future investment, health and safety, and compliance with legislative requirements.

    What the course covers:

    The morning session covers void management and is designed to help non-technical staff better understand and carry out pre- and post-inspections of both void and tenanted properties.

    The afternoon session uses a wide range of learning techniques to help non-technical staff understand how to correctly identify and diagnose issues and potential problems when carrying out estate/area inspections.

    Delegates will learn how to:

    • Prepare for a property inspection
    • Identify health and safety risks/issues
    • Effectively document findings using standardised forms
    • Diagnose defects, problems and potential problems
    • Work with service users to drive up void standards
    • Develop and apply re-let standards
    • Monitor effectively
    • Tackle an estate/area walk-about inspection
    • Recognise minor and potentially serious problems.

    Who should attend?

    All non-technical staff who have a responsibility to manage and inspect estates, areas and properties, and everyone who wishes to improve their understanding of void and estate management.

    Our trainer

    Wayne Anderson is an expert lecturer, national conference speaker, chartered surveyor, arbitrator and consultant. His training sessions are lively, colourful and interactive and are based on extensive experience gained over 25 years with best practice organisations involved in the housing repairs and maintenance sector. Wayne has a reputation for simplifying complex issues and encouraging frontline staff to develop a deeper understanding of maintenance issues that can be applied confidently on a day-to-day basis.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start24 Nov 2020 10:30
    • End24 Nov 2020 12:30

    Understanding the impact of Covid-19 on housing options, affordability and the UK housing market

    Details

    Understanding the impact of Covid-19 on housing options, affordability and the UK housing market

    Virtual workshop

    How have consumers’ attitudes, behaviours and finances changed as a result of Covid-19, and what are the implications for their housing choices and the housing market?

    These are key questions housing providers face when working out their future business plans and development strategies especially when deciding what to build, where to build and who the homes are for.

    This virtual workshop, led by customer insight specialists CACI, will explore the following:

    • How public attitudes and behavior have changed as a result of Covid-19 and what this means for the housing market
    • Who is most likely to be affected financially through job losses and lower incomes? What does this mean for their housing options?
    • What is the outlook for future development plans and tenures such as shared ownership?
    • Is the affordable home ownership market over reliant on first-time buyers? What do we know about their incomes, and mortgage availability?
    • How are we engaging with different customer groups? Are we getting our communication strategies, right?

    Who should attend?

    This event is essential for business strategy, customer insight, development and sales teams with an interest in the future shape of the UK housing market and the likely impact of Covid-19 on the affordable housing sector.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £99.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start25 Nov 2020 10:00
    • End25 Nov 2020 13:00

    An introduction to customer journey mapping

    Details

    An introduction to customer journey mapping

    Have you ever wondered what it’s like to be one of your customers or service users?

    Customer journey mapping helps organisations to see their business from a customer perspective – to understand the experience of the customer, how it feels for them, what works well for them and what frustrates them.

    In a housing setting, journey mapping is a powerful tool. It allows you to reshape your services and how you interact with customers helping to improve satisfaction, performance, engagement and value for money. And of course, the landlord and tenant relationship.

    This 3-hour interactive session will cover:

    • An introduction to the customer journey mapping framework – what it is and what it is not
    • The component parts of a customer journey map and how they work
    • Identifying insight and the goals of customer journey maps
    • Examples of how customer journey mapping can be used in the housing sector.

    This is a practical workshop for everyone wanting a basic understanding of customer journey mapping – what it is and how it can be used. It will take you through the development of a map and the next steps including actions, prioritising, evaluating and driving change.

    This tool is invaluable if you want to:

    • Review your services to make them streamlined, efficient and effective
    • Produce outcome-focused key performance indicators and standards
    • Resolve persistent and recurring complaints relating to a particular service
    • Target a limited budget to the right places.

    Who should attend?

    All

    This training is essential for everyone – staff, team leaders and managers - with responsibility for reviewing, or an interest, in service improvement, particularly those who want to improve services based on a tenant centred approach. It is really useful for staff and managers involved in tenant engagement and scrutiny.

    Our trainer

    Richard Walker is an HQN trainer and associate and has extensive knowledge and experience of customer service management, both operationally and strategically, having worked in the housing sector for over 20 years. Richard has proven success of both developing and turning round complaints services and he has undertaken numerous reviews and training sessions as a trainer and consultant. He is a trained Customer Service Excellence assessor and has also operated in a private sector customer service environment. His practical and relaxed training style ensures attendees engage and get the most out of his sessions.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start25 Nov 2020 10:00
    • End25 Nov 2020 15:00

    Assertiveness – the art of communicating what you want

    Details

    Assertiveness – the art of communicating what you want

    Whatever your role in the workplace, being heard, being noticed for the right reasons and being able to get your point across successfully are key skills for everyone to have.

    Being assertive is a skill that can be learned. Developing assertiveness starts with an understanding of who you are, and the reasons you react the way you do. When you have skills and confidence, you become more comfortable having discussions, challenging decisions and standing up for yourself.

    This one-day workshop focuses on giving you the knowledge and tools to help you make an impact in a positive way. By improving your communication skills you will increase your confidence and learn how and why being assertive is an asset.

    By attending this course, you will learn how to:

    • Boost your self confidence 
    • Make a positive impact in conversations
    • Understand the power of words, and how to use them 
    • Be able to choose how you respond
    • Choose the right ‘non- verbal’ approaches and responses
    • Have more powerful and positive relationships and conversations at work. 

    Course outline

    • Assertive behaviour and communication skills
    • Exploring what assertiveness really is
    • Understanding how and why you respond
    • Learning what works for you
    • Unpacking confidence – what you need to know.

    Who should attend?

    Everyone who would like to project a more confident, controlled and professional image in one-to-one or group situations.

    Our trainer

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start25 Nov 2020 10:00
    • End25 Nov 2020 16:00

    Housing management law update

    Details

    Housing management law update

    Middle and senior managers rarely attend Housing Law training – apart from short conference workshops. But their knowledge is often dated, maybe based on sector myths and/or they too quickly ask their chosen retained lawyers. Case law is replete with examples of where this approach is found expensively wanting.

    This training will provide such staff with real up-to-date knowledge or statute and case law and the opportunity with others to unravel complex real cases.

    You will learn

    • The main features of the Localism Act 2011 effecting housing
    • How Choice Based Lettings and recent homelessness case law should have changed policy, procedure and practice
    • The principal features of other law having an impact ie Equality Act 2010
    • Where other statute should mean another agency taking responsibility
    • Other recent case law with implications for housing management ie succession, joint to sole tenancies etc
    • How to respond to potential legal challenges ie Human Rights Act 1998 post-Pinnock.

    Who should attend?

    Intermediate   Advanced

    Strategic and operational middle and senior managers across sections dealing with all of the above, including:

    • Policy and procedure staff and those in strategy formation
    • Housing and tenancy enforcement managers
    • Homelessness and allocations / lettings managers
    • Supported housing commissioners and providers
    • Managers from partner agencies whose remit crosses into social housing.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start25 Nov 2020 10:00
    • End25 Nov 2020 15:30

    Recruiting made simple

    Details

    Recruiting made simple

    You can’t always get what you want – or can you? Recruiting a staff member can be a minefield and sometimes even when done reasonably well you can’t guarantee that you’ll get “the one”.

    This course will…

    Give you an overview of the recruitment, selection, onboarding and induction processes which organisations need to operate in order to build effective teams.

    Delegates will learn to:

    • Identify the component parts of the recruitment and selection process
    • Consider the legislative and procedural requirements at each stage in the process
    • Examine how to get the role profile right to help later parts of the process
    • Understand how to create an appropriate, valid and reliable selection process
    • Write effective interview questions (and answers)
    • Consider the importance of the candidate experience
    • Understand the managers role in onboarding, induction and building effective teams.

    Workshop outline

    • The changing nature of recruitment
    • The recruitment and selection process
    • The importance of the employer brand
    • Creating a job description and person specification – the role profile
    • How to shortlist
    • Where and how to advertise
    • Writing an advert
    • Relevant legislation (eg Equality Act)
    • Choosing a selection method
    • Writing interview questions and answers
    • Planning an effective onboarding and induction process.

    Who should attend?

    • HR / OD / L&D professionals
    • Line managers at all levels with responsibility for recruitment and selection.

    Want to learn together? This workshop can also be run in-house for groups of executives or board members to allow the session to be tailored to your organisation.

    Our trainer

    Gary has held several senior HR roles across various sectors, including 12 years in housing. He has delivered CIPD, ILM and CIH programmes for many years. He speaks regularly at conferences about leadership and HR and is active on social media. He’s also a keen sportsman and devoted family man.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. The Equality, Diversity and Inclusion Network best practice group: Being disability confident

    Details

    The Equality, Diversity and Inclusion Network is pleased to announce its last virtual best practice group of 2020. The session will welcome Fiona Deal, Executive Director of People and Technology at Network Homes and Tracey Curtis-Owens, Customer Experience Project Manager at CHP to discuss their commitment to disability inclusion. 

    As always the session will be led by Lead Associate Colin Heyman, and will look at Network Homes' commitment to the Disabilty Confident Scheme, and Tracey's commitment to learning sign language.

    Free to members

    This session is free to members of the Equality, Diversity and Inclusion Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

     

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Equality, Diversity and Inclusion Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Equality and Diversity Network

< >