HQN goes virtual

Here are the details of all our forthcoming virtual events, seminars, public training courses and best practice groups.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start03 Jun 2020 10:00
    • End03 Jun 2020 16:00

    Condensation, damp and mould – causes, cures and the courts

    Details

    Condensation, damp and mould – causes, cures and the courts

    This revised and updated condensation, damp and mould workshop builds on the enthusiastically received format previously delivered both in-house and at public training events across the length and breadth of the UK.

    Revisiting existing understanding, dispelling myths and questioning existing generic, outdated and inappropriate advice often given to interested parties in the light of recent improvements to housing stock, the course provides delegates with an effective understanding of the causes, symptoms and cures associated with condensation, damp and mould in the light of impacting legislation, etc.

    What will you learn?

    • An understanding of the causes, symptoms and cures associated with condensation, damp and mould
    • Requisite impacting legislation and the implications of failure
    • Rising damp – truth or myth?
    • The diverse range of detection tools available such as moisture, carbide and capacitance meters, borescopes, hygrometer sticks and humidity boxes, etc
    • Strategies for the effective removal/reduction of damp and mould problems
    • How to communicate sound knowledge-based principles to affected parties
    • How to protect parties’ interests and implement effective procedural guidance to combat failure.

    The training is lively, practical and interactive and, most importantly, in tune with the increasing demands being placed on housing organisations and their technical and housing officers in meeting the challenges presented by this resource-draining aspect of their work.

    Who will benefit?

    Housing officers, maintenance and technical officers, property inspectors, home visitors, estate-based staff such as caretakers and neighbourhood officers, together with all customer-facing teams and their team leaders.

    Our trainer

    Wayne Anderson is an expert lecturer, national conference speaker, chartered surveyor, arbitrator and consultant. His training sessions are lively, colourful and interactive and are based on extensive experience gained over 25 years with best practice organisations involved in the housing repairs and maintenance sector. Wayne has a reputation for simplifying complex issues and encouraging frontline staff to develop a deeper understanding of maintenance issues that can be applied confidently on a day-to-day basis.

    This course will also be running on 15 September6 October and 10 November 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start03 Jun 2020 10:00
    • End03 Jun 2020 13:00

    Managing remotely in challenging times

    Details

    Managing remotely in challenging times

    We are offering a half-day virtual learning session to give practical advice. Things are changing rapidly so we’ll make sure we keep updating it to reflect the key issues at the time.

    The session is geared specifically to teams who need to work at a distance.

    How do you manage a person or team effectively when you don’t physically see them often? This is particularly difficult if the team is suddenly dispersed under stressful circumstances. This session will cover the essentials and allow you to think about how the dynamic of a team changes when people don’t sit in the same physical space.

    How do you as a leader manage this, keep people resilient and productive and support a strong sense of team in a time of huge uncertainty? There will be practical advice on adapting your communication style to reassure and keep the team focused.

    What the session will cover

    • How to keep your team focused in a time of crisis and agree the core priorities
    • Questions you need to ask your team and actively listen to the feedback
    • The kinds of distance issues to consider – physical, operational and affinity
    • How to feel OK with uncertainty as a leader
    • How to establish communication norms, use of social media and using technology to best effect
    • How to hold individuals to account and motivate to deliver
    • How to help your team manage their anxiety, and keep up resilience.

    You’ll also have the chance to share experiences and best practice with other practitioners in a safe, confidential environment.

    Who should attend?

    Anyone who leads teams based in different locations, or staff that work from home.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    Sold out

    If you would like to be added to our waiting list please email events@hqnetwork.co.uk

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start03 Jun 2020 10:00
    • End03 Jun 2020 12:30

    Understanding the housing funding market post-COVID-19

    Details

    Understanding the housing funding market post-COVID-19

    Virtual workshop

    Free to members

    Strange times. As recently as February nobody predicted that the following month base rate would be cut to 0.1%, or that there’d be a £200bn increase in quantitative easing. The COVID-19 pandemic has replaced the Black Swan event as the go-to metaphor for describing the unimaginable.

    The funding situation hasn’t paused during lockdown, but it’s changed. At HQN, we’ve turned to social housing funding expert Adrian Jolliffe (www.2tix.ltd) to help us understand the funding market post-lockdown. Adrian’s worked in the social housing sector since 1990 and has helped to raise or refinance £billions for his clients. Over that time he’s observed the effect of severe recessions on housing associations.

    This virtual seminar will get you up to speed with the current funding issues and give you an opportunity to ask questions about a wide range of housing finance-related topics, such as:

    • State of the funding market just prior to COVID-19
    • Borrowing now – recent bond issues and bank loan facilities
    • Securitisation and valuation
    • The sales market
    • SONIA – the latest news on the transition from LIBOR.

    If you’d like to take part in the virtual event and raise other funding subjects that you want advice on, book now.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    One FREE place to members of the Housing Finance Network

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    2tix

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start04 Jun 2020 10:00
    • End04 Jun 2020 16:00

    Communal area and block inspections – what you need to know

    Details

    Communal area and block inspections – what you need to know

    (Incorporating Health and Safety issues – fire safety in particular)

    It's vital that communal areas are safe and secure – for residents, contractors and the public. Very often this rests with non-technical staff who are tasked with carrying out inspections. This one day course provides guidance and essential advice on how to carry out inspections effectively, with a focus on fire safety and health and safety issues.

    Delegates will learn about what to check and how to check in order to ensure compliance with legislation. You will also learn how to identify and diagnose common defects and spot potential problems.

    Aims and objectives:

    • Understand the importance and benefits of estate inspections
    • Be aware of landlord obligations and legislation
    • Know the role of the housing officer and how they fit in to the organisations policies and procedures
    • Be able to effectively prepare for an inspection
    • Understand the importance of an inspection routine 
    • Confidently diagnose common defects and potential problems
    • Identify health and safety risks to maintain safer neighbourhoods
    • Develop effective reporting, feedback and monitoring.

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    Sold out

    This course will also be running on 19 June, 24 September22 October and 8 December 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  1. SAFETYnet virtual best practice group (KPI / Compliance and Control of Contractors)

    Details

    The Health and Safety Network is pleased to announce its second round of best practice groups for 2020. This virtual event will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topics for this session will be KPI / Compliance and Control of Contractors.

    Free to members

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Health and Safety Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start05 Jun 2020 10:00
    • End05 Jun 2020 13:00

    Governance in the virtual world

    Details

    Governance in the virtual world

    Achieving the best in governance and board effectiveness was tough enough before the coronavirus turned the world upside down. Now it’s got that much more difficult.

    The focus on boards and board members has already intensified beyond recognition over the last few years. IDAs, regulatory standards, risk and compliance, downgrades and regrades have all ramped up the intensity of expectation.

    On top of this now we are faced with tearing up business plans, rewriting the stress tests and seeing what we thought were certainties disappear before our eyes. And that’s all without Brexit, and we still have the White Paper – and its emphasis on the residents’ voice and greater accountability – to come.

    Good governance has never been more challenging. Whether you are board member needing to know where to focus your attention, or an executive team wondering how best to meet the needs – and expectations – of your board, you need to be on top of your brief.

    And yet… the crisis has brought many changes and some might even be beneficial. Who’d have thought we’d settle so easily into virtual board meetings, presentations, even away events – and who knew how effective they could be, even perhaps more effective than the real thing

    That’s why we’ve designed a new series of virtual workshops for 2020 to help you through the maze of challenges, opportunities, and new ways of working, and to help you avoid the pitfalls and reap the benefits of good governance in our increasingly virtual world.

    These lively, interactive, half-day practical sessions will highlight the key points of good governance and prompt your thinking on how your organization can deliver the best in governance, as well as making the most of the virtual world.

    Key themes include:

    • What’s the purpose of governance?
    • What should a board do, and what shouldn’t it do?
    • What’s the best governance structure and framework for your organisation?
    • How do you attract and retain high quality board members with the right skills?
    • How to listen to the resident voice in governance – and act on it?
    • What are cutting edge ways of using virtual?
    • What are benefits and risks of the virtual meetings culture?
    • How do you maximise the flexibility of the virtual approach?
    • How can you maximise the effectiveness of the board as a team?
    • Beyond the boardroom – what should happen between meetings?
    • Supporting governance – what’s the role of the company secretary
    • What does the regulator expect, and how might it change in the future?

    The sessions will be presented by Peter Walters, former housing association chief executive, chair and non-executive director of housing organisations, an expert on governance and working with boards, and author of HQN’s Governance toolkit, which will be made available to delegates as part of these workshops.

    Who should attend?

    • Chairs and non-executive directors
    • Chief executives
    • Executive teams
    • Governance teams
    • Company secretaries.
    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. SAFETYnet virtual best practice group: Managing Compliance – so how is it going?

    Details

    A chance to catch up with compliance colleagues to share how we’ve managed compliance through this last eight weeks or so – what have we learned from how we have needed to adapt, how do we deal with the inevitable backlog of work and missed appointments and a general catch up to hear what we think may change in the post-COVID world.

    Free to members

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Health and Safety Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start08 Jun 2020 10:00
    • End08 Jun 2020 12:30

    Coronavirus and benefits

    Details

    Coronavirus and benefits

    The outbreak of Coronavirus (COVID-19) and the introduction of the Coronavirus Act 2020, has had an immediate impact on the demand for benefit advice. This workshop gives you the latest information to help you understand the changes in these fast-moving times and keep your tenants in the know about what is available for them.

    This workshop covers:

    • Self-isolation and benefits
    • UC and ESA new rules
    • Advice issued to claimants
    • Making a new claim for UC
    • Suspension of deductions from benefits
    • Jobcentre appointments and benefit assessments
    • Self-employed Income Support Scheme
    • Coronavirus Job Retention Scheme
    • Eligibility for SSP
    • Free school meals
    • Q & As.

    Essential for housing officers, income officers, benefit advisers, leasehold management officers  and support workers.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    This course will also be running on 16 July 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start08 Jun 2020 14:00
    • End08 Jun 2020 17:00

    Project management essentials

    Details

    Project management essentials

    How to prioritise, plan and adapt in uncertain times

    We are all working in uncertain times and unusual situations. As soon as we’ve got a plan things change.  It becomes out of date and we need to rethink our approach. This leaves people feeling frustrated, often resulting in extra work and a lack of clarity and direction.

    This online interactive session gives delegates the opportunity to explore where things are going wrong and how to cope with this. It provides practical information and offers techniques from the field of project management.

    It will bring focus so you can plan, prioritise and adapt as situations change in the months ahead.

    Delegates will learn about:

    • How project management can help manage uncertainty and deal with change
    • Working out what is essential – defining priorities
    • Effective communications for engagement
    • Outlining the scope of your work
    • Producing a feasible plan and ensuring it stays relevant
    • Risk and contingency planning (and what to do if things go wrong)
    • Scheduling, linking tasks to resource – tips and tools.

    Who should attend?

    This is essential for everyone who wants to improve the way they plan and prioritise work for themselves and others. This course is ideal for those new to project management who would like to learn to use some practical project management tools and techniques as well as a refresher. 

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ) and a member of the Association of Project Management. She is currently studying Strategic Project Management at MSc level.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She has successfully improved performance in a variety of sectors, through setting and achieving targets in partnership with key stakeholders.

    Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. Her main focus is project management – whether training a team or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Jun 2020 10:00
    • End09 Jun 2020 16:00

    Managing for the first time – navigating the first six months

    Details

    Managing for the first time

    Your first management role is highly likely to be a major shift in responsibility. You have an opportunity to set the tone for your new team, set out your intentions as a manager and show how you will be successful. You may also be daunted and overwhelmed by the range of tasks you have to quickly become familiar with, and the breadth of what’s expected of you as a manager of people. If you have been internally promoted, there will potentially be another set of challenges to face and overcome. 

    Spending time on your professional development as a manager at the beginning of your management career will pay huge dividends, and this participative and thought provoking workshop will explore themes on becoming a manager, and help guide you to develop lasting strategies for success. 

    By attending this course, you will: 

    • Be able to develop a roadmap to help you focus on how to be successful in your new role 
    • Work out what your opportunities and challenges are as a new manager 
    • Understand what your leadership style is, and explore the concept of situational leadership 
    • Understand the importance of developing your team 
    • Develop the skills, knowledge and abilities to be a successful manager. 

    Course outline 

    • Key management and leadership skills, which ones to develop and learn 
    • Characteristics of highly performing teams – how to create yours 
    • Problem solving and decision making, tools and concepts 
    • How to plan and allocate work 
    • Action planning for continuing professional development in management skills. 

    Who should attend? 

    This course is ideal for newly-appointed or soon-to-be-appointed team leaders and managers. 

    Our trainer

    Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best. 

    Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.  

    As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams. 

    Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.

    About Quarterdeck

    Quarterdeck is a Leadership and Management training company. They specialise in creating long term behavioural change in leaders that enables them to motivate and inspire their teams to grow the business. 

    Managing Directors bring Quarterdeck in when:

    • They are striving to create self-sufficient leaders who will grow and develop the business
    • The leadership is not delegating enough and the business is stagnating or not growing as it should be
    • The communication in the leadership team or throughout the business, is stalling growth, or making progress difficult, when difficult conversations are not happening as they should
    • The leadership team, together or individually, are struggling to motivate or inspire their teams, or deal with a negative culture, or deal with stress and overwhelm.

    Clients experience tremendous success and rave about Quarterdeck's work because their approach is different from most leadership training. They focus on giving the individual practical pragmatic skills that reap immediate rewards. They are not interested in leadership models or theories, or profiling. None of these encourage change, they encourage stagnation and excuses. 80% of Quarterdeck's business is repeat and their NPS score is 70+, which they're extremely proud of.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Jun 2020 10:00
    • End09 Jun 2020 13:00

    Planning our return – how to reintegrate and refine our strategy

    Details

    Planning our return

    Learning from the crisis and preparing for the future

    When we return after many weeks of lockdown organisational cultures will have shifted, people will be used to working in different ways and expectations will have changed. Some new ways of working may have proved to be better, some core priorities may not now seem as relevant or achievable. Some staff will have stepped up to the challenge and developed new skills. Some will have been furloughed and may need help to adjust. And the plans for lifting lockdown restrictions are not yet known – it’s unlikely to happen overnight.

    This three hour virtual workshop will give you great techniques to plan this next transition as you prepare for a return to a post pandemic world. How do you build on what you have learnt about yourself and your team and what’s important for your organisation as you manage the return to a new way of operating.

    What you will learn:

    • Strategic choices – how to position, plan, and prepare so you can return to a post pandemic world
    • How has your culture changed? What valuable insight and ways of working do you want to retain and build on? Who are we going to be?
    • Decision making – placing value on demands and making good strategic decisions when the future isn't clear
    • Risk literacy – how to deal with uncertainty and ambiguity and plan contingency for core priorities
    • How well are you leading the change – a chance to critique your approach, improve your emotional intelligence and reflect on what you want to develop in yourself
    • Trusting our team, being flexible and allowing people to be truly autonomous upon return
    • Managing expectations of those staff who have stepped up, how can you continue to motivate and help those to return who have been away from work for a substantial period of time.

    Who should attend

    Everyone involved in planning for the return to a post-pandemic world to ensure your organisation or team is ready for business.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    Sold out

    This course will also be running on 24 June 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Jun 2020 10:30
    • End09 Jun 2020 12:30

    Procurement and contract management post Covid

    Details

    Procurement and contract management post covid

    Virtual workshop

    Equipped to deal with the storm – reviving and thriving during and post lock down

    Whilst there is no firm date nor plan from the government (as yet) for easing lockdown measures businesses are thinking about how to resume operations and what the new “normal” will be like.

    Repairs and maintenance have undoubtedly been severely affected by Covid-19 and by lockdown. There will be a backlog to catch up with as well as decisions to be taken about this year’s planned programmes all of which will have financial, contractual, legal and operational implications.

    There is a great deal to consider. HQN has teamed up with Anthony Collins solicitors to bring you this live virtual workshop covering the key points:

    Legal obligations:

    • Guidance on the current legal position around gas servicing, compliance issues and other legal obligations
    • Health and safety issues – protection of workforce and changes to working arrangements, social distancing, working in customers’ homes etc.

    Contractual obligations:

    • Complying with and enforcing contractual obligations
    • Different types of payment mechanisms (including PPP) and their implications
    • What is force majeure and when will it apply? What needs to be done to claim it? What are the practical implications?

    Responding to government guidance:

    • Overall government approach to construction work
    • Guidance on PPN 01/20 and 02/20:
      • Payment of prelims
      • Advance payment and “catch up” works
      • Performance monitoring and KPIs
    • Clients obligations under charity and local government law (including State aid)
    • Varying contracts.

    Procurement

    • New procurements – timing and the practicalities
    • Running procurements during lockdown
    • Procurement “flexibilities”.

    Planning for post Covid-19:

    • Current programmes and investment works – what can be achieved in 2020? How to prioritise
    • Budgetary and financial/spend implications
    • Works and service delivery implications
    • Workforce and contract mobilisation planning
    • At risk customers – their identification and their protection as the lockdown gets relaxed.

    Managing contractor relationships:

    • The contractors’ perspective including:
      • practical delivery issues during lockdown
      • issues with catch up works
    • Financial support for contractors
    • Practical implications of various pricing mechanisms eg price per property/ target cost/cost reimbursable etc
    • “At risk” contractors.

    Managing the DLO arrangement

     

    Andrew Millross

    Andrew is a leading procurement and construction lawyer at Anthony Collins Solicitors LLP, which he joined in 1997 (following 7 years in house in local government). 

    Andrew and his team work with registered providers, local authorities and ALMOs to set up major contracts, framework agreements and DLO and shared services arrangements for maintenance, servicing, planned improvements, new build, materials supply, IT, professional services and related activities. He has also advised on a number of large joint venture projects.

    As well as this “regular” work, Andrew has been advising several clients recently on the impact of Covid-19 and Procurement Policy Note 02/20 on both existing contracts and ongoing procurement processes.

    Kevin Bentley

    Kevin Bentley is an expert on procurement and contract management. Kevin will share his wealth of practical experience of the process as well as ways of improving performance and productivity, driving down costs and raising satisfaction. He will approach the subject from a practical operational perspective, and will also cover procurement, value for money and the role of residents.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  3. Leading communications through this crisis

    Details

    Housing leaders. Is communications working effectively for your organisation?

    If you are a leader responsible for comms, or you want to understand how you can get the best out of your team then this workshop is for you.

    Run by a team of experts, the sessions will cover where communications should sit in your business, what good structures should look like, the mix of skills required and what you should come to expect when it comes to performance.

    We’ll also cover how organisations should be reacting to COVID-19 and what best practice in crisis communications looks like.

    Join others in the same situation as we demystify communications and offer some top tips on how comms can help you through this difficult time.

    Free to members

    Please note that free places are limited to one place per entitled organisation. For full information on this please see the Further information section on the right of the page.

    find out more

    Meet At

    Further information

    Delegate fees:

    *ONE FREE PLACE to members of the Housing Quality Network, the Housing Management Network and the Strategic Network.

    Non-members and further booking: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Jun 2020 10:00
    • End10 Jun 2020 16:00

    Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone

    Details

    Dealing with mental health issues

    Staff often deal with difficult/challenging individuals or situations. Those working face to face or over the phone often bear the brunt of problems, frustrations and aggression and deal with matters that traditionally weren’t part of a housing provider’s duties.

    Customers may suffer from conditions, including substance abuse, mental health issues, suicidal self-harming or challenging behaviour.

    Knowing how to deal with the initial contact, face to face or by telephone, staying safe and being able to signpost accordingly are critical.

    What the course will cover:

    • Mental health and substance misuse and their relationship to challenging, abusive or threatening behaviours
    • Other behaviours or conditions that may cause a person to exhibit challenging or abusive behaviour (learning disabilities, dementia, Diogenes syndrome, etc)
    • Signs to look out for and diffusion techniques
    • An overview of common substances, mental health issues, the signs and indicators
    • Techniques for dealing with challenging telephone calls
    • An overview of the PAC model and it’s application
    • Techniques for dealing with difficult face-to-face situations
    • Safe boundaries
    • Common risk situations.

    Who should attend?

    All staff who work with customers on a one-to-one basis, face to face or over the phone.

    Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

    This course will also be running on 26 August13 October19 November and 2 December 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Jun 2020 10:00
    • End10 Jun 2020 16:00

    Introduction to leases and recovery of service charges

    Details

    Introduction to leases and recovery of service charges

    Leasehold management can be complex and brings challenges that are not often encountered in more mainstream social housing provision. Delegates will learn the skills needed when dealing with a wide range of leasehold properties and understanding the challenges that they bring. 

    This course will cover: 

    • Core terms in a lease 
    • Variable service charges statutory control 
    • The Commonhold and Leasehold Reform Act 
    • Service charge enforcement options 
    • Section 20 consultation 
    • The role of the First Tier Tribunal (Property Chamber). 

    What will you learn? 

    • Governing legislation and regulation 
    • Dealing with service charge challenges 
    • Service charge recovery methods 
    • Effectively managing leasehold services 
    • Importance of lease terms 
    • The impact of recent case law. 

    Who should attend? 

    All staff who are involved in dealing with leasehold schemes, policy and procedure and recovering service charges, including housing officers, housing managers, leasehold managers, heads of housing, and property services. 

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    This course will also be running on 2 September27 October and 5 November 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Jun 2020 10:30
    • End10 Jun 2020 12:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop

    Virtual workshop

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new workshop.

    The workshop will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. 

    The Ombudsman will also be sharing their experience of how social landlords are responding to disrepair and complaints during the Covid pandemic, and the Ombudsman’s expectations in those areas.

    Sold out

    This workshop will also be held on 24 June, 7 July and 14 July 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start11 Jun 2020 10:00
    • End11 Jun 2020 16:00

    Tenancy fraud

    Details

    Tenancy fraud

    Tenancy fraud is not new – but in recent times social landlords have had to do significantly more and more to tackle the problem. So what is it, exactly? Does it mean fraud at application? After the granting of the tenancy or lease? At the end of the tenancy or lease? Or all three?

    As awareness of the supply and demand equation has grown, many housing providers have become more proactive with regard to tenancy fraud. This has run in parallel with the need to become more customerfocused and to find out more about occupiers via customer profiling or tenancy audits. The commercial need to find out more about occupiers has also become more focused since the Welfare Reform Act.

    Delegates will learn about:

    • The provisions of the Prevention of Social Housing Fraud Act 2013
    • The imperatives to tackle tenancy fraud
    • The many preventative options
    • The risk assessment indicators and how to implement them into everyday operational work
    • The most common areas of fraud – succession, sub-letting, unauthorised occupation
    • Ways to tackle evidential and proof problems and sharing information with other agencies
    • The old remedies such as possession and newer alternatives such as the Fraud Act 2006.

    Who should attend?

    All key staff, including frontline officers, team leaders and managers from allocations teams, housing options, tenancy management and enforcement, as well as finance and audit, income collection and corporate governance. It is vital that housing providers have a corporate approach to tackling tenancy fraud.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    This course will also be running on 15 July 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start11 Jun 2020 10:00
    • End11 Jun 2020 12:00

    The essentials of housing finance – for non-finance experts and those new to the sector

    Details

    The essentials of housing finance

    Housing finance can be tricky to get to grips with. Whilst the basic financial principles are similar to other sectors there are particular issues that all managers need to be aware of and understand.

    This two hour virtual live training covers everything you need to know about the basics. Explained in straightforward language, it's geared to all operational managers working for registered providers or local authorities.

    This course provides a good foundation for managers wanting to improve their basic financial understanding.

    The sessions will cover:

    • Sources of income
    • Capital and revenue expenditure
    • Development appraisals
    • Budgeting and business planning
    • Management accounts.

    Who should attend?

    Essential for all managers, regardless of service area, wanting to improve their understanding of finance. Ideal for those new in post, new to the sector as well as everyone wanting to refresh their knowledge.

    We are also running a follow-on advanced housing finance session – click here for details.

    Our trainer

    Ian Parker has worked in the public sector for 40 years. During his career he has worked in senior positions in local government and has been the Finance Director at four RPs. Ian has worked as a consultant for the last ten years and during that period has:

    • Developed HQN's VfM metric model
    • Provided advice to clients about the sector's VfM agenda
    • Undertaken in excess of 50 mock In Depth Assessments (IDAs)
    • Developed HQN's merger model.

    Ian is HQN's Lead Finance Associate and in that role he provides advice to members of the Housing Finance Network and also ensures that they receive relevant news and technical updates.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN BP Groups (Virtual)
    • VenuePhone-in
    • Start11 Jun 2020 10:30
    • End11 Jun 2020 12:00

    RIEN regional excellence group phone-in (South-East and London session)

    Details

    The Rent Income Excellence Network has announced the second round of regional excellence groups for 2020. These events will provide attendees the chance to network and share best practice while discussing a topical issue.

    Topics for discussion to be decided.

    This group will be facilitated by Mark Walker.

    Free to members

    Fully booked

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start11 Jun 2020 10:30
    • End11 Jun 2020 12:30

    The future is now – smart homes, IoT and predictive technology

    Details

    The future is now

    Virtual workshop

    The ability to remotely monitor the performance of homes has never been more important. But as thoughts turn to the ‘new normal’ after COVID-19 lockdown, how will this shape our decision making around smart homes, the Internet of Things and predictive technology? 

    The latest research tells us that 15 million homes in the UK now have at least one 'smart' device.

    The technology is available now, the cost is coming down, and consumers – including our residents – are keen to embrace it. But how many social housing providers are substantially investing in smart home technology? And what are the priorities?

    At this very moment, people can feel the effect of the Internet of Things (IoT) in their lives, without necessarily understanding the science behind it. Smartphones, smart bulbs, smart thermostats, smart household appliances and even smart security systems can all operate with no, or very limited, human interaction.

    Thanks to advancements in artificial intelligence, over the next few years the smartest homes will be able to learn about their owners or occupants, eventually anticipating their needs. This growth in predictive technology has potentially huge benefits for social housing organisations.

    A smart thermostat is designed to heat a property in the most efficient way. It adapts to your lifestyle so it knows what rooms to heat up, understands when to switch on and off, and how long it takes to heat your home. Ultimately, it will help to make homes more energy efficient and bring down fuel bills.

    There are also considerable business benefits for housing providers. As a sector, if we can find new ways to monitor the performance of our properties, we can design maintenance schedules that reduce our repair bills by anticipating issues before they occur and use cheaper, preventative fixes.

    But with so much hype about smart homes and so many companies competing for a space in a growing and increasingly competitive market, how do we know we are investing in the best solutions for our residents?

    Join us for this virtual event to explore the following key themes:

    • Smart homes and social housing – making IoT technology work for our properties and residents
    • What we have learned about our homes from COVID-19
    • Showcasing new smart home technology and its practical uses
    • Understanding the business benefits of predictive technology
    • The importance of data integrity and security. 

    We are delighted to announce that this session will be led by:

    Vinnett Taylor, former Head of IoT at O2, technology expert and consultant

    Vinnett is a recognised IoT thought leader and a regular speaker at Government policy and industry conferences. She has represented O2 for several Government-funded project boards, including 'Driven' which is trailing a fleet of driverless vehicles using UK-built software between Oxford and London, and GATEway (Greenwich Automated Transport Environment) conducting several different trials to understand how people respond, engage with and accept automated/Driverless vehicles. Before O2, Vinnett founded and ran a technology management consultancy company, which assisted businesses at all stages from start-ups, through the growth and scale-up to blue chips. Vinnett provided Strategic IT, Telecommunications, M2M and IoT solutions for customers, in addition to publishing papers on the IoT. Previously, Vinnett was a partner director working at several companies including EE, Toshiba, and Symantec.

    Full speaker line up:

    • Vinnett Taylor, former Head of IoT at O2, technology expert and consultant
    • Rob Wray, Chief Innovation Officer, HACT
    • Jay Mistry, Head of Innovation at RHP Group 
    • Craig Round, Business Analyst, The Regenda Group
    • Alastair Thorpe, Commercial Director, Switchee
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Switchee

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN BP Groups (Virtual)
    • VenuePhone-in
    • Start11 Jun 2020 13:00
    • End11 Jun 2020 14:30

    RIEN regional excellence group phone-in (South-East and London session)

    Details

    The Rent Income Excellence Network has announced the second round of regional excellence groups for 2020. These events will provide attendees the chance to network and share best practice while discussing a topical issue.

    Fully booked

    Topics for discussion to be decided.

    This group will be facilitated by Mark Walker.

    Free to members

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  4. Behind closed doors – learning from COVID-19 (in association with Housing Partners)

    Details

    The rise in domestic abuse cases has been one of the unfortunate side effects of the COVID-19 crisis.

    One Housing Group, for example, have seen a 50% increase in domestic abuse cases since the lockdown began. This has facilitated a conversation at all levels of the organisation around how it should be addressed now and in the future.

    At this virtual workshop, run in association with Housing Partners, One Housing Group's Head of Community Safety & Safeguarding Charlotte Smith will talk about their new approach to both anti-social behaviour and domestic abuse. She will be joined by other members of the safeguarding and ASB teams for a wider discussion with attendees about the sector's response to these key areas and our responsibilities as both landlords and frontline workers dealing with such cases.

    The session will conclude with a demonstration of Housing Partners' Streetwise software, a case management system that uses existing data to provide a comprehensive view of a customer’s circumstances so that person-centred support and interventions can be put in place.

    This session will cover:

    • The lockdown as an education
      • Domestic abuse has been seen in a different light following lockdown (DA within landlord responsibility)
      • Honesty has been missing from the conversation up to now
    • Thinking outside the box
      • Ways in which the lockdown forced quick thinking and responses (identifying void properties to rehouse tenants in need)
      • Empowering tenants with a new sense of responsibility
      • Using software to support and streamline staff efforts (Streetwise)
      • Working and sharing Information with partners during lockdown (Streetwise)
    • The legacy of Covid: What could (and should) change going into the 'new normal'?
      • A new honesty around DA and ASB (a sense of ‘doing the right thing’)
      • Speaking from the heart and challenging current approach when presenting to Board
      • Looking at and rewriting our Safeguarding Strategies
      • Safeguarding teams should be recognised as on the frontline just as much as other teams dealing with residents (a change in external attitudes). We help to save peoples’ lives.
      • Working more closely with local authorities to deliver duty of care.

    Free to members

    Booking

    Please check your entitlement before booking as there will be a charge for organisations that aren't members of the Housing Quality Network, the Housing Management Network and the Strategic Network. Email networks@hqnetwork.co.uk or call 01904 557150 (option 3) if unsure.

    find out more

    Meet At

    Further information

    Delegate fees:

    Free to members of the Housing Quality Network, the Housing Management Network and the Strategic Network.
    Non member price: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  5. Women Leaders: a joint Housing Women Cymru and Housing Quality Network Cymru virtual best practice group

    Details

    What do countries with the best coronavirus responses have in common? Women LeadersForbes Magazine April 2020

    There has been a sea change at the top of housing in Wales in the last couple of years. A new generation of leaders has emerged and most of them are women, who now make up over half of the sector chief executives. Housing Women Cymru and Housing Quality Network Cymru have got together to focus on the social and economic impacts of COVID-19 on women, sector responses and lessons for the future.

    Our panel is made up of women leaders from Wales and beyond:

    • Catherine Fookes, Director of the Women’s Equality Network (WEN), will talk about the impact of Covid-19 on women generally.
    • Gudrun Burnet, CEO of Standing Together, will outline the increase in domestic abuse we’ve seen over this time, how it manifests and what the sector can do in response.
    • Clare Budden, Chief Executive of Clywd Alyn, will talk about housing’s contribution to tackling poverty and homelessness both now and post-crisis.

    Free to members

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of any HQN network and members of Housing Women Cymru.

    Non-members: £99.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual masterclass
    • Start15 Jun 2020 10:00
    • End15 Jun 2020 12:30

    Gas masterclass – the new normal and emerging best practice

    Details

    Gas masterclass – the new normal and emerging best practice

    Virtual masterclass

    The law hasn’t been on lock down – the fact that landlords have certain legal obligations has not changed. But staying compliant relies on gaining access to tenants’ homes. COVID-19 has and will continue to make this harder.

    That’s why HQN has teamed up with Mat Breakell, a Partner in the Regulatory Team and Head of Health and Safety Commercial Solutions at DAC Beachcroft, to bring you a live virtual masterclass on gas safety, inspections and gas related issues. Mat will cover the legal aspects around compliance enforcement and penalties for non-compliance. Kevin Bentley, lead assessor for HQN’s gas safety accreditation and lead associate for the Asset Management network will cover the practical issues and best practice principles.

    We’ll take a look at the current situation with COVID-19 and the challenges it presents, in particular the implications of an easing of lockdown and continued self-distancing.

    We’ll consider what you must do to stay compliant and within the law whilst preventing the spread of COVID-19 and protecting staff and residents.

    We’ll examine the consequences of non-compliance as well as for more general gas related health and safety breaches.

    Throughout the session we’ll explore current best practice and what the future is likely to bring.

    The topics include:

    • COVID-19:
      • The current position
      • Compliance – the Regulator’s position on enforcement now and in the future
      • Looking to the future – the new normal and emerging best practice
    • Legal considerations:
      • What is reasonably practicable?
      • Introduction to Court sentencing and sentencing guidelines for breaches of health and safety regulation  
    • Changes to gas safety regs and practical implications of this
    • MOT style servicing arrangements.

    Who should attend?

    Everyone with responsibility for gas safety, servicing, repairs and inspections – compliance and assurance, operations and policy/strategy.

    • Gas managers
    • Health and safety managers
    • Void and housing managers
    • Surveyors
    • Operations managers 
    • Repairs and maintenance operatives and those responsible for procurement and contract management
    • Policy, performance and compliance managers.
    find out more

    Meet At

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Jun 2020 10:30
    • End15 Jun 2020 13:00

    Understanding our residents – using new technology and customer insight to build better relationships

    Details

    Understanding our residents – using new technology and customer insight to build better relationships

    Virtual workshop

    How are your residents coping with lockdown life? What impact is the COVID-19 situation having on their families, income and general health and wellbeing? How are we getting this information? What are we doing with it? And why do we need to know in the first place?

    At a time when social distancing has made physical interaction impossible, many social housing providers have taken a proactive approach to engaging with residents through a range of channels and to discuss a variety of issues, from emergency repairs to paying the rent and even putting food on the table.

    New technology and customer insight have played a big part in helping organisations reallocate frontline resources to those that need the most support and finding the best way to engage with them.

    But not all housing providers have the people power, the right systems or even the correct data to take a proactive and targeted approach, leaving some residents potentially isolated and their own business interests exposed.

    This virtual event, being run as part of HQN’s new tech lab series, will cover the following key themes:

    • The landlord-resident relationship – what COVID-19 has taught us
    • Using new technology and customer insight to build better relationships – what works?
    • Going the extra mile – how landlords have stepped up during the lockdown
    • Do residents really want proactive landlords?
    • Measuring the customer experience – what the research tells us.

    Confirmed speakers:

    • Steve Cook, lead associate, HQN Residents’ Network – chair
    • Jane Porter, Chief Operating Officer, Optivo
    • Mark Barrett, Managing Director, Watermelon Research
    • Rob Wray, Chief Innovation Office, HACT.
    • Alexis Goodson, Watermelon Research 
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start16 Jun 2020 10:00
    • End16 Jun 2020 16:00

    Introduction to social housing

    Details

    Introduction to social housing

    This course aims to give housing staff, board members and involved residents a working knowledge of the context in which they operate and how we have arrived there. It will give delegates insight into the development of social housing as a sector and profession, and highlight current key operational concerns and external influences on service delivery.

    Key elements of the training include:

    • Locating social housing: understanding tenure in the UK
    • Who provides social housing? Who is it for?
    • Changing demographics and new challenges for the sector
    • What is social housing and how did it develop? The Victorian philanthropists and early state intervention
    • From the welfare state to a business focus: the reconfiguration of tenants as customers
    • Housing management under the spotlight: delivering core services in context – key functions, key concerns
    • Understanding service delivery: generic versus specialist working arrangements
    • Social housing: professional concerns
    • Who funds social housing and how are we accountable?

    Who should attend?

    All staff, board members and resident representatives new to the housing sector or wishing to update their knowledge in the rapidly changing housing world.

    Our trainer

    Michael Guest has extensive experience as a consultant and trainer in the housing sector. This extends across working with board members, staff and involved residents in many types of housing organisation. His own experience involves most roles in housing.

    After Michael gained an MSc with Merit in June 2017 in Leadership and Management, he was awarded a Postgraduate Certificate in Housing Studies with Merit in June 2018. He is well known for his approachable and participative style of training, ensuring that learning is retained and can be applied in practice.

    This course will also be running on 7 July and 4 August 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start17 Jun 2020 10:00
    • End17 Jun 2020 13:00

    Collecting with care virtual workshop

    Details

    Collecting with care

    Virtual workshop

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems. The COVID-19 crisis is likely to compound these difficulties and bring anxiety and stress to many more households.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start17 Jun 2020 10:00
    • End17 Jun 2020 16:00

    Setting service charges and maximising income – a practical workshop

    Details

    Setting service charges and maximising income – a practical workshop

    Whilst rent arrears are always hitting the press, many organisations spend hundreds of thousands of pounds on providing services. But few recover the full costs from their tenants and leaseholders. Councils are raiding the HRA to balance the general fund.  Lets stop this by getting on top of your service charge setting and collection!

    This practical workshop will assist you in maximising your income: we will provide working examples of how to calculate the real cost of providing services, how to identify where full recovery is not being made and how to bridge the gap. For developing organisations, we will highlight the critical path to ensuring full recovery of costs, including an exercise in how to calculate service charges when developing new schemes for rent and sale, to ensure that you have considered everything.

    You will understand:

    • The relationship between revenue, capital/revenue expenditure and value for money and why recovery of costs is critical to a successful business
    • What remedies are in place to assist in maximising recovery
    • What can and cannot be charged for in a service charge
    • Why getting the terms of the lease and tenancy agreement right plays a big part in full recovery of costs
    • Why the development, technical and management teams need to work closely together in the early stages of a new development to ensure full recovery
    • Why policy decisions will have an impact on maximising recovery
    • How the use of IT can assist in efficient recovery
    • The relevant legislation you should be aware of that governs service charge accountability and your ability to charge.

    Who should attend?

    Housing Directors and Managers, Finance Managers, Service Charge Managers, Home Ownership Managers, Asset Managers, officers dealing with RTB, RTA and new developments, housing and repairs officers.

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    What previous delegates have said: 

    • "Informative and interesting course. Very knowledgeable trainer" – Shepherds Bush Housing Association
    • "Gave me good insight into service charges and lease holders" – Eldon Housing Association
    • "Trainer was very knowledgeable and experienced" – Kettering Borough Council 

    This course will also be running on 2 July13 August, 15 October and 3 December 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start17 Jun 2020 10:00
    • End17 Jun 2020 16:00

    Team leader 'intensive'

    Details

    Team leader 'intensive'

    Team leaders play a crucial role in organisations. It can also be a complex and challenging role, and this participative workshop will focus on the task of balancing the relationship between teams and management.

    The team leader role requires tact, problem solving and talent management, all delivered in a confident and efficient manner.

    This workshop takes a detailed look at what team leaders require in terms of skills, knowledge and personal abilities to be the best they can be. It also provides an opportunity to explore the ‘obstacles’ which could prevent team leaders performing to their full potential.

    By attending this course team leaders will:

    • Explore the value of role modelling positive workplace behaviours
    • Enhance their range of communication skills, and knowledge of how to use them
    • Focus on motivational and coaching style management techniques – getting the best from teams
    • Find out how to self-audit, to appreciate their strengths and develop themselves
    • Understand how to link objectives to performance.

    Course outline:

    Our one-day ‘intensive’ will equip your team leaders with practical tools and techniques they can put into practice immediately.

    • Soft skills and hard skills – learning the best of development and technical theory for team leading
    • Building team trust – tools and practical application
    • Understanding performance management approaches
    • Motivating and coaching methods and the value for a team leader.

    Who should attend?

    New team leaders, people aspiring to be a team leader and experienced team leaders who need a boost.

    Our trainer

    Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best. 

    Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.  

    As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams. 

    Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.

    About Quarterdeck

    Quarterdeck is a Leadership and Management training company. They specialise in creating long term behavioural change in leaders that enables them to motivate and inspire their teams to grow the business. 

    Managing Directors bring Quarterdeck in when:

    • They are striving to create self-sufficient leaders who will grow and develop the business
    • The leadership is not delegating enough and the business is stagnating or not growing as it should be
    • The communication in the leadership team or throughout the business, is stalling growth, or making progress difficult, when difficult conversations are not happening as they should
    • The leadership team, together or individually, are struggling to motivate or inspire their teams, or deal with a negative culture, or deal with stress and overwhelm.

    Clients experience tremendous success and rave about Quarterdeck's work because their approach is different from most leadership training. They focus on giving the individual practical pragmatic skills that reap immediate rewards. They are not interested in leadership models or theories, or profiling. None of these encourage change, they encourage stagnation and excuses. 80% of Quarterdeck's business is repeat and their NPS score is 70+, which they're extremely proud of.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start17 Jun 2020 10:30
    • End17 Jun 2020 14:30

    Saving tomorrow today: Social landlords and climate change

    Details

    Saving tomorrow today

    Virtual workshop

    The pandemic has understandably completely dominated the news, public and private life, and the globe. But the menace of climate change hasn't gone away. And, like the outbreak, we still must face it, and deal with it.

    The housing sector has a massive part to play in tackling global warming. How do we build efficiently and lower emissions? How do we improve the standard of existing stock? What part do residents and communities have to play?

    With our main climate change conference postponed, we're delighted to bring you a virtual one!

    John Grant, Sheffield Hallam University's Senior Lecturer in Sustainable Construction and Climate Change, will chair this online session.

    Our great line-up of speakers from inside and outside the sector will focus on the steps you can be taking now to tackle climate change.

    So, join us for a day of expert analysis and lively debate.

    Line-up

    • John Grant (Chair), Senior Lecturer in Sustainable Construction and Climate Change, Sheffield Hallam University
    • Fionn Stevenson, Author specialising in energy, housing, building performance, and sustainable design
    • Jessica Marshall, Environmental Impact Co-ordinator, Orbit
    • Craig Round, Business Analyst, The Regenda Group
    • Diana Lock, Head of Energy and Environment, Optivo
    • Fiona Blackley, Head of Neighbourhoods and Networks, Sustrans
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

>