HQN goes virtual

Here are the details of all our forthcoming virtual events, seminars, public training courses and best practice groups.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start22 Feb 2021 14:00
    • End22 Mar 2021 15:30

    Fire safety toolbox

    Details

    Fire safety toolbox

    The fire safety toolbox is a series of useful webinars that look at different elements of fire safety. 

    The courses in this series are listed below. 

    Fire safety equipment – 22 February 2021 – COMPLETED. Further date in June.
    This webinar will take you through the various elements of fire safety equipment, both passive and active systems, and how they interact with each other. You will understand the legal requirement for maintenance identified within the relevant British Standards; includes fire alarms, emergency lighting, AOVs, dry risers, lightning conductors and more.

    Fire safety on construction sites – 1 March 2021 – COMPLETED. Further date in June.
    This webinar will run through the key points of what you should be doing, as an organisation, in respect to the fire safety management on sites where timber framed buildings are being constructed; we will also consider any additional measures during close-down of sites at this time of coronavirus.

    Fire safety awareness – 8 March 2021 – COMPLETED. Further date in May.
    This webinar will provide you with an appropriate understanding of the common fire safety hazards that you are likely to come across when you’re out and about, which will then equip you with the knowledge to spot potential hazards and the proportionate approach to rectify them.

    Fire doors – 15 March 2021
    This webinar will provide you with an introduction to fire doors and their critical purpose in buildings. In addition, you will learn about the components that ‘make up’ a fire door and understand how to recognise common issues together with how they directly affect their integrity.

    Fire stopping and compartmentation – 22 March 2021
    This webinar will provide you an overview of compartmentation and why it is critical in certain parts of a building. You will also understand the importance of fire stopping together with identifying  breaches in compartmentation through poor workmanship and why ‘pink foam’ has no real place in passive safety.

    To book an individual session follow the above links and complete the booking form.

    To book all five sessions, please complete the booking form below. This series will also be running in May and June, please click here for details. If you would like to combine all five sessions across both series please email events@hqnetwork.co.uk.

     

    Who should attend?

    Refresher/Basic   Intermediate

    Our trainer

    Tony Bolder has over 27 years’ experience (operational and safety roles) within the Fire and Rescue Service (FRS) and over 30 in the fire sector. As a previous operational support manager for Humberside Fire & Rescue Service, Tony was instrumental in developing operational readiness for over 300 firefighters including high rise incidents, chemical spills and road traffic collisions.

    On leaving the fire service, Tony set up his own Fire Risk Management consultancy and, taking the same professional attitude into the private sector, he is now one of only around 60 UKAS third-party accredited life safety fire risk assessors listed on the FRACS register (and also the NAFRAR list) and one of only a handful of professionals who are also third-party accredited fire door inspectors, through both FDIS and NAFDI.

    FDIS Certificated Inspectors are uniquely qualified to undertake fire door inspections, not only have they achieved a Diploma in Fire Doors, but they have also had their competence and knowledge independently assessed to become CertFDI certificated fire door inspectors. In addition, NAFDI Members ensure that all fire door inspections are carried out in accordance with all statutory requirements and hold industry recognised.

    Tony is passionate about education, providing courses accredited by the Institute of Fire Safety Managers (IFSM) and is a national speaker on fire safety for a number of networks, a contributor to the BBC, Sky News and CNN International and he is often heard providing professional comments on LBC radio.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Per session:**
    Non-members: £125.00 *
    Members of any HQN network: £100.00 *

    Attend all five sessions:
    Non-members: £525.00 *
    Members of any HQN network: £400.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Health and Safety Network
    The Health and Safety Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Mar 2021 09:00
    • End09 Mar 2021 13:00

    The future of affordable housing – how can we build the homes we need?

    Details

    The future of affordable housing – how can we build the homes we need?

    Virtual workshop  

    Housebuilding is set to play a crucial role in revitalising the UK economy in 2021 - but are we ready to step up?

    Join us as we get the national picture from Housing Minister, Chris Pincher, as well as regional perspectives from Mayor of Greater Manchester, Andy Burnham, and Deputy Mayor for Housing in London, Tom Copley

    Government has earmarked housing construction as one of the industries that can help the economy bounce back in 2021. Hear from our great line up of speakers including Minister of State for Housing, Chris Pincher.

    With waiting lists rising and the impact of Covid-19 threatening to plunge thousands into poverty, more affordable housing is absolutely vital.

    There is also the impact of Brexit – what will happen to supply chains and will labour be significantly impacted as predicted?

    Recent statistics from NHBC showing a reduction in new homes registrations by 30% compared to last year, it is imperative the sector steps up and starts firing on all cylinders.

    But we cannot do it alone. How can government help with this? What have they already put in place? Do they need to do more?

    There are more issues than just the simple numbers game too. The homes the country builds now need to be high quality as to not repeat the mistakes of the past new builds, they need to be energy efficient as to meet strict targets and they need to be in the right place and, most importantly, affordable for the local people living in the area.

    Why should you attend:

    As we come out of the pandemic, building new homes that the country needs is going to be even more important. Government will be eager to hit their own targets, the economy will need construction to bounce back if it is to prosper again and there is going to be a surge in demand for affordable housing as the impact of the pandemic continues to be felt.

    What will you take away from this event:

    Your takeaway from this is that you will be best placed to go back to your organisation and make the decisions on construction that are going to positively impact you and your area. It is a chance to hear how the national policy is to be implemented, including the Affordable Homes Programme.

    Some of the topics this event will cover:

    • Does the housing and construction sector embrace modular?
    • Does Covid-19 pressure the government into more social housing grant?
    • Is the cross-subsidy model no longer fit for purpose?
    • How can smaller housing associations get building?
    • What is the future for local authorities building new homes?

    Confirmed speakers and what each of them will be covering:

    • Andy Burnham, Mayor for Greater Manchester - Speaking about Manchester’s work on housebuilding, the importance on partnerships and what more he would like to see from government
    • Chris Pincher, Minister of State for Housing - Speaking about the government plans to Build Back Better post-Covid and set out national policy in terms of housebuilding
    • Dr Rehan Khodabuccus, Operations Director, ZED PODS and Trina Chakravarti, Project Director, Building Better - Discussing Modern Methods of Construction. Why should housing providers and local authorities be looking at this product to build more homes? How does the sector overcome some of the obstacles? What are the benefits?
    • Neil Jefferson, Managing Director, Home Builders Federation - How to build quality homes from a large housebuilders perspective
    • Aileen Evans, Chief Executive, Grand Union Housing Group, Tom Copley, Deputy Mayor for Housing and Pat Turnbull, London Tenants Federation - Talking about the need for social housing. Especially in light of the pandemic, why the government needs to go much further on social housing. The positives and how to make it work.
    • Tom Titherington, Executive Director – Development and Commercial, Sovereign - Setting out Sovereign’s Home and Place Standard… what it is and why it is important to drive high standards
    • Gonzalo Marquesini, Founder, RenKap - Using his product to overcome some of the slower build out times – how to get on site quicker and start building
    • Jessica Levy, Director of Communications, Federation of Master Builders. - How we can empower SME builders to help build the homes the country needs and why it is important to mobilise that sector.

    Essential for:

    If you are in a strategic role, working in policy or a Chief Executive of a housing association/local authority looking at housebuilding, this is a must attend event for you.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:     

    Click here to download the Programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Mar 2021 09:30
    • End09 Mar 2021 15:00

    Introduction to social housing

    Details

    Introduction to social housing

    This course aims to give housing staff, board members and involved residents a working knowledge of the context in which they operate and how we have arrived there. It will give delegates insight into the development of social housing as a sector and profession, and highlight current key operational concerns and external influences on service delivery.

    Key elements of the training include:

    • Locating social housing: understanding tenure
    • Who provides social housing? Who is it for?
    • Changing demographics and new challenges for the sector
    • What is social housing and how did it develop? The Victorian philanthropists and early state intervention
    • From the welfare state to a business focus: the reconfiguration of tenants as customers
    • Housing management under the spotlight: delivering core services in context – key functions, key concerns
    • Understanding service delivery: generic versus specialist working arrangements
    • Social housing: professional concerns
    • Who funds social housing and how are we accountable?

    Who should attend?

    All

    • All staff
    • Board members
    • Involved residents
    • Any position new to the housing sector
    • Anyone wishing to update their knowledge in the rapidly changing housing world
    • In the UK or the Republic of Ireland.

    Our trainer

    Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extends across the housing sector, with specialisms in Governance and Resident Engagement. He is known for his highly professional, yet relaxed and approachable working style that lends itself in particular to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management and operational staff and with involved residents and communities.

    After holding a number of senior management positions in housing, Michael has for the last 26 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

    Michael is a Chartered Housing Professional, Chartered Management Consultant and Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:

    • Regular Chair of and Lead Assessor on its Direct Finals Professional Interview Panels
    • Registered CIH Mentor for Senior Housing Professionals
    • Member of the Housing Academy, including as a trainer and as an Housing and Property Management Apprentices' Associate.

    He is also a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

    Outside of housing, Michael is a Chair of School Governors, Chair of the Board of a Learning Partnership company of schools and Company Secretary of a Leaseholders' Company.

    Delegate Feedback: 

    “I particularly appreciated the broad range of backgrounds of the participants and the experience of the trainer. I was able to ask some questions and benefit from the experience and knowledge of others”

    This course will also be running on 13 April 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    13 April 2021

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Mar 2021 10:00
    • End09 Mar 2021 16:00

    Universal Credit – what you need to know now

    Details

    Universal Credit – what you need to know now

    This practical course provides you with the latest knowledge and resources to give your customers accurate and effective advice on UC.

    Now is the time to ensure all staff are up-to-date in their Universal Credit knowledge and confident to answer tenants’ questions.

    2020 was an upsetting and anxious time for many people during which they saw significant changes to their income and job losses. In 2021 we are likely to see many more tenants who have not claimed UC before, having to do so now, and struggling to understand the process.

    The training includes: 

    • The less than obvious similarities and differences between the old and new  housing costs 
    • Exploring all the Alternative Payment Arrangements (APA) options and knowing how to apply  
    • Taking an in-depth journey through the monthly assessment period and how changes of circumstance affect entitlement
    • How to maintain an online claim to prevent things going wrong 
    • Looking at the different conditionality groups to understand what claimants have to do in return for UC 
    • How sanctions and other deductions can affect your managed payment, who has priority and what the tenant can do to reduce them 
    • An update on the latest new rules put in place due to Covid.

    Who should attend?

    This course is essential for everyone who is new to UC, or has a very basic understanding, to improve their knowledge and skills.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  1. Round table discussion: the relationship between asset management and data (in association with MRI)

    Details

    MRI Software want to collaborate with asset management leaders about topics they consider likely to affect them in future. We’ll be opening up the discussion to explore the importance of data validity, accessibility and analysis when tackling challenges such as:

    • Compliance – keeping on top of changing regulations and keeping accurate and reliable data for all components.
    • Zero carbon agenda – meeting government targets and strategically planning and delivering carbon-reducing measures.
    • Active Asset Management – making informed and strategic decisions about properties and assets, with regard to meeting business targets and fulfilling social responsibilities.

    Free to members

    *This session is free to members of the Asset Management Network and the Climate Change Group. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to members of the Asset Management Network and the Climate Change Group.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Mar 2021 13:30
    • End09 Mar 2021 16:30

    How to run brilliant and inclusive virtual meetings

    Details

    How to run brilliant and inclusive virtual meetings

    We are all spending more  and more time in virtual meetings – and this is likely to continue. But are we making the most of them? Are they as productive as they could be? Are they even needed?

    This virtual session will provide some practical and proven techniques to ensure that you only call meetings when necessary, always achieve your objectives and provide a space for people to contribute in a collaborative and inclusive way.

    What delegates will learn

    • How to make sure “you really need this meeting”
    • How to ensure meetings are inclusive and everyone gets their voice heard
    • How to develop an effective checklist to critique your current approach and develop a clear plan of action
    • Why is it more tiring to listen in virtual meetings and how to avoid virtual fatigue
    • How to ensure you never have another ineffective meeting
    • How to deal with challenging participants and make sure everyone understands their role
    • How to address our own biases and make great quality decisions
    • Five strategies that will up your game and ensure you will be a brilliant chair or assertive participant.

    Who should attend

    Everyone who is responsible for facilitating or chairing virtual meetings.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    This course will also be running on 24 June 2021

    Sold out

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Mar 2021 09:30
    • End10 Mar 2021 15:00

    Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone

    Details

    Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone

    Staff often deal with difficult/challenging individuals or situations. Those working face to face or over the phone often bear the brunt of problems, frustrations and aggression and deal with matters that traditionally weren’t part of a housing provider’s duties.

    Customers may suffer from conditions, including substance abuse, mental health issues, suicidal self-harming or challenging behaviour.

    Knowing how to deal with the initial contact, face to face or by telephone, staying safe and being able to signpost accordingly are critical.

    What the course will cover:

    • Mental health and substance misuse and their relationship to challenging, abusive or threatening behaviours
    • Other behaviours or conditions that may cause a person to exhibit challenging or abusive behaviour (learning disabilities, dementia, Diogenes syndrome, etc)
    • Signs to look out for and diffusion techniques
    • An overview of common substances, mental health issues, the signs and indicators
    • Techniques for dealing with challenging telephone calls
    • An overview of the PAC model and it’s application
    • Techniques for dealing with difficult face-to-face situations
    • Safe boundaries
    • Common risk situations.

    Who should attend?

    All

    All staff who work with customers on a one-to-one basis, face to face or over the phone.

    Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

    Sold out

    This course will also be running on 27 May 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    27 May 2021

                                        

    This course will be particularly relevant to members of:

    Housing Management Network
    The Housing Management Network

    Residents Network 
    The Residents' Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Mar 2021 10:00
    • End30 Mar 2021 12:00

    Fit for purpose: Good governance in the White Paper era – workshop series

    Details

    Good governance in the White Paper era – workshop series

    Fir for purpose governance workshops

    Virtual workshop

    Start the Charter today! During March, HQN is running a series of workshops to help boards, councillors, executives, involved residents and governance leads get to grips with the key aspects of the White Paper – all from a governance perspective. Essential, clear advice, tests to challenge/reassure you, red flags to avoid. Take a look at what’s on offer.

    The government has promised transformational change for people living in social housing.

    At the heart of the White Paper is the desire to improve the living experience of residents through fundamental reforms to the way housing providers are run.

    The proposals are making organisations think long and hard about every aspect of what they do, from the safety of their homes to the quality of their services. And for some, it has led to some soul searching about the type of organisation they want to be.

    Boards and executive teams must understand their role in delivering genuine change to their organisations and gaining proper oversight and assurance in key areas. They need to ask themselves whether the resident voice is being listened to and acted on. They need to start now.

    During March, HQN is running a series of workshops to help housing providers get to grips with the key aspects of the White Paper and understand what will be required from a governance perspective.

    It will also get into the detail on the big questions:

    • How should registered providers of all kinds (including local authorities) prepare for the new regulatory regime being designed by government and the Regulator of Social Housing?
    • What roles do board members and councillors have in ensuring that their organisations are ‘fit for purpose’ as the new regime is rolled out over the next few years?
    • How do we make sure we are genuinely listening to and responding to residents?

    These virtual workshops, featuring a range of expert speakers, will explore the following:

    • The re-booting of consumer regulation
    • The new focus on safety – particularly building safety
    • Housing inspection re-born – what will it look like?
    • Dealing with complaints – a key element of the new regulatory framework
    • The return of performance measurement – how will new tenant satisfaction measures differ from old style performance indicators?
    • Decent Homes ‘Plus’ – what will the proposed review mean for providers?
    • Tenant engagement – forging a new relationship with service users. 

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    To book an individual session follow the above links and complete the booking form. To book the full series of sessions, please complete the booking form below.

    Please note that if you're booking the full series of sessions, the places can be shared with other colleagues and don't all have to be attended by the same individual. If different people will be attending different sessions, please put 'share' in the delegate name below

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Mar 2021 10:00
    • End10 Mar 2021 12:30

    Getting to grips with ESG – growing knowledge of the new Sustainability Reporting Standard

    Details

    Getting to grips with ESG – growing knowledge of the new Sustainability Reporting Standard

    Virtual workshop

    With environmental, social and governance (ESG) reporting becoming increasingly important for the social housing sector, this workshop will help organisations understand why it matters and how to find and capture relevant data.

    According to Homes England, there is an “increasingly significant” focus on the need to demonstrate Environmental, Social and Governance (ESG) data to secure the necessary investment for affordable housing development.

    Large social housing investment funders are introducing progressively stricter impact criteria on their affordable housing funding streams, meaning that there is greater pressure on registered providers to evidence performance in this area.

    In response, the sector has worked with financial institutions and The Good Economy to create a new Sustainability Reporting Standard, published last November, to help organisations report on their ESG performance in a ‘transparent, consistent and comparable way’.

    As well as financial implications, the government’s focus on resident engagement and sustainability targets for social housing means that there will be a growing demand to demonstrate ESG compliance in future.

    With no standard practice for measuring or demonstrating ESG information, many housing providers are unsure how to capture or report relevant data. A lack of cohesion between departments can lead to pertinent information falling through the cracks.

    This workshop session is designed to help organisations to understand the importance of ESG data, where relevant data is being generated within different departments, and how coming changes will impact on future development activity.

    Topics covered include:

    • What is ESG reporting?
    • Why are investment funders focusing on impact?
    • The government’s focus on ESG
    • The Sustainability Reporting Standard for Social Housing: 12 themes and 48 criteria for measurement
    • Tools for collating ESG data.

    Speakers:

    • Barry Malki, Director, Social Squared and HQN associate
    • Andy Smith, Head of Housing Impact Services, The Good Economy

    About Barry Malki

    Barry has worked with a number of FTSE 250 companies to develop their approach to social value, as well as developing strategies for local authorities, housing providers and central government agencies. He was recently on a review panel to make recommendations for future changes to the social value legislation and is a strategic partner of Social Value UK and Social Value International. 

    Who should attend: 

    • Chief Executives
    • Executive teams
    • Board members
    • Finance professionals
    • Development teams
    • Governance teams
    • Strategy and policy people
    • Sustainability Managers.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Mar 2021 10:00
    • End10 Mar 2021 13:00

    Regulation explained

    Details

    Regulation explained

    Regulation explained – including a short introduction to the long awaited White Paper

    This training is for everyone wanting to understand the practical requirements of regulation as it stands now, from new staff to those wishing to refresh their knowledge and/or to progress to executive level.

    It will cover in detail exactly what the Regulator of Social Housing (RSH) expects from registered providers:

    • What needs to be in place
    • What it expects to be submitted to them.

    This is based around the RSH’s overarching document “Regulating the standards” as well as their list of submissions.

    As part of the introduction we will cover the recently released Social Housing White Paper – the Charter for social housing residents.

    The session will cover:

    • The RSH’s guidance and expectations
    • How the documents and requirements all fit together
    • Where they can be found – where they are published on the websites
    • How you find out about the information held on your registered provider (and others)
    • What the submission requirements are
    • What the Governance and Financial Viability standard means in practice.

    Who should attend?

    Intermediate   Advanced

    This training is for everyone wanting to understand the requirements of regulation, from new staff to those wishing to refresh their knowledge and/or to progress to executive level.

    About our trainer

    Jo Ballman is a governance and risk expert and has been a consultant and trainer for more than 7 years.  She has advised and provided guidance to many boards on the RSH’s expectations and helped them on their regulation journey, including creating with the board frameworks, policies and papers, and where required, voluntary undertaking action plans to help the board move to a compliant judgement. She takes a very practical approach working closely with executives, governance leads and members to embed the approaches.

    Prior to becoming a consultant Jo worked as a Director at two large housing groups where her roles held responsibility for governance and regulation, as well as risk, performance and data.  

    She is a chartered surveyor, who started her career as a development surveyor progressing to development director at one RP, before switching to the world of regulation and all it entails.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Mar 2021 10:30
    • End10 Mar 2021 12:00

    Fit for purpose: Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Details

    Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Fir for purpose governance workshops

    Virtual Workshop

    Our first workshop explores the Residents’ Charter, chapter by chapter. It challenges housing providers with ‘seven key tests’ that they need to set themselves in order to deliver.

    Catherine Little played a key part in the “See the person” campaign referred to in the Charter. She’ll explain how Broadland Housing Group are placing engagement at the heart of their response to the White Paper to ensure the resident voice is being heard loud and clear.

    Cym D’Souza will share her experience of running a registered provider set up by the local community and how it is refreshing those links

    Rose Klemperer will cover the legal aspects identifying the key issues for board members and councillors arising from the Charter, the new Complaints Code and recent legal judgements.

    Explore the detail and practicalities of the White Paper:

    • Put yourself to the challenge against HQN’s “seven key tests”
    • Hear from others
    • Reassure yourself that you are on the right track.

    Speakers:

    • Alistair McIntosh, Chief Executive, HQN
    • Catherine Little, Executive Housing Director, Broadland Housing Group
    • Rose Klemperer, Senior Associate, Pennington Manches Cooper
    • Cym D’Souza, Chief Executive, Arawak Walton Housing Association and Chair, BME.

    Sessions in the Governance workshops will include:

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 Mar 2021 09:00
    • End12 Mar 2021 13:00

    We need to talk about shared ownership

    Details

    Shared ownership: new horizons

    Virtual workshop

    It's time for an honest conversation about the future of shared ownership. This major event will look at current practice, future policy, opportunities and risks from every angle. Not to be missed.

    The world of shared ownership has increasingly come under the media spotlight. Negative headlines on an almost daily basis have undermined public trust in a product that has become an integral part of registered providers' business strategies.

    With unsold shared ownership stock increasingly on the Regulator of Social Housing's risk radar, it would be fair to assume that the outlook is far from rosy.

    The reality, however, is not so clear cut. Shared ownership homes have proved popular in some parts of the country and the government remains committed to the tenure as a way to boost homeownership. 

    New measures announced by MHCLG are designed to make shared ownership more desirable and easier to access with lower minimum stakes and staircasing levels. And social housing tenants are one of the prime targets as outlined in the recent White Paper.

    With this as the backdrop, HQN is bringing together speakers from all sides of the shared ownership debate to explore what the future holds. We'll cover everything from sales and management, to legal and financial issues and examine the customer experience from both a landlord and resident perspective.

    Perhaps most importantly, this event will give housing professionals involved in shared ownership the opportunity to take stock of the current situation, share their own experiences and hve an honest conversation in a safe, non-judgemental environment.

    Chaired by our associates Jackie Dickins and Helen Muir, we’ll bring a range of experts and practitioners to talk to you and offer you the opportunity to ask your burning questions.

    Sessions will include:

    • The future of shared ownership – policy and practice
    • Managing SO – the reality v. the media portrayal
    • Latest legal issues
    • What the Social Housing White Paper/Charter proposals mean
    • Impact on finances
    • Alternatives to shared ownership
    • How do we make the case for shared ownership (again)
    • How shared ownership fares in different markets.

    Confirmed speakers:

    • Keynote: Deji Ishola, Affordable Housing Investment Policy Lead, Ministry of Housing, Communities and Local Government
    • Chairs: Jackie Dickins and Helen Muir
    • Linda Storey, Social Housing Team Lead, Penningtons Manches Cooper
    • Sue Phillips, Founder of Shared Ownership Resources
    • Helen Williams, Home Ownership Manager, Muir Group
    • Kevin Dunleavy, Head of Homeowner Services, Guinness Partnership
    • Guy Burnett, Executive Director of Development, SOResi.

    This event is essential for the following:

    • Chief executives, directors and board members
    • Home ownership, leasehold and development teams
    • Finance, audit and risk teams
    • Sales and marketing teams.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 Mar 2021 10:00
    • End12 Mar 2021 12:00

    Fit for purpose: Preventing fraud – how to achieve board oversight and assurance

    Details

    Fit for purpose: Preventing fraud – how to achieve board oversight and assurance

    Fir for purpose governance workshops

    Virtual workshop

    Fraud and cybercrime are on the increase across all sectors and housing is no different. Ultimately the buck stops with the board. The Regulator of Social Housing has been quick to downgrade organisations for failing to have the appropriate policies and procedures in place to provide robust oversight and assurance.

    Ian Parker, lead for HQN’s finance network and former local authority Chief Internal Auditor, will share his experience and knowledge with you. Ian has been responsible for investigating major frauds in registered providers some of which have resulted in big losses as well as reputational damage, disruption and downgrades.

    Ian will share his first-hand knowledge on:

    • Why vigilance around fraud is important – especially at the moment
    • Frauds to be aware of
    • What to do if you encounter a fraud
    • Steps you can take to reduce the likelihood of a fraud taking place
    • How the Regulator may react if a fraud occurs
    • Impact of Covid-19.

    Take action to protect your organisation now - understand what to lookout for and the steps to take to minimise threats.

    Speaker:

    • Ian Parker, HQN Lead associate, Housing Finance Network.

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start12 Mar 2021 10:00
    • End12 Mar 2021 13:00

    Off to a flyer 2021 – Launching and sustaining successful tenancies

    Details

    Off to a flyer

    Your first contact with prospective tenants is the opportunity to establish the relationship and get the tenancy starting on the right foot.

    Yet too many miss this opportunity and accounts fall into arrears during the early stages.

    • Are you trading off short void turnaround times against rent arrears amongst new tenancies?
    • Are you loading too much information into the sign-up?
    • Are you missing key information that will help you to help your tenants to make the most of their new home?

    And during these uncertain, challenging times – are you and your prospective tenants prepared for any future changes that might affect the tenancy?

    What will we learn?

    This practical session takes a fresh look at your pre-tenancy work and helps you put positive measures in place to boost rent collection, minimise arrears and help your tenants by:

    • Identifying potential tenants' risk and support needs
    • Helping tenants to be ready to move in
    • Minimising early tenancy rent loss and arrears
    • Gathering and using household profiling data to enable targeted action
    • Establishing a payment culture amongst new tenants.

    The webinar includes case studies about housing providers who are doing innovative pre tenancy work and a knowledge-sharing workshop.

    Delegates will leave with a host of ideas and practical tips as well as a full resource pack to aid continuous learning afterwards.

    Tony also offers an optional one-hour follow-up session which is available to every delegate to further support learning.

    Who should attend?

    Everyone involved in tenancy/housing management, rent collection, arrears management, tenancy sustainment, housing-related support, lettings and allocations.

    Timings

    The webinar is delivered via Zoom and timings are as follows:
    10:00 to 13:00
    Break: 11:20 to 11:40

    Our trainer

    Tony Newman is an independent project manager, consultant and trainer. Tony has over 40 years’ experience across a range of industries, in the private and public sectors.

    Tony’s work centres on helping social sector clients to optimise services to customers, especially to support the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science He incorporates the latest thinking on these subjects into his work.

    He has extensive experience in designing and delivering highly effective training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

    Tony designed HQN’s income management and financial inclusion toolkits and developed the accreditation service for income management and tenancy sustainment. He carries out regular “hands-on” housing management service reviews and health checks.

    He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

    Tony has written a number of papers and presented at many housing conferences. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

    Tony is an associate lecturer at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Mar 2021 10:30
    • End15 Mar 2021 12:30

    New era: new struggles – a practical guide to ensuring a settled workforce

    Details

    New era: new struggles – a practical guide to ensuring a settled workforce

    Virtual workshop

    As we hover between the ramifications of lockdown on the workforce and the emergence into a new form of work, it is imperative to prepare for the challenges ahead.

    Have you:

    • Considered re-drafting contracts to ensure that there is adequate protection for the Company whilst employees are working from home?
    • Thought about issues that will need to be addressed if requests for flexible working are made?
    • Prepared plans for the return to office working and how to deal with employees who may refuse to return?
    • Considered how to deal with employees’ mental health issues and any potential discrimination claims?
    • Got a plan in place to ensure that holiday entitlement that has accrued does not cause problems in terms of managing workloads?
    • Wondering how to deal with any issues arising from vaccinations for key workers?

    Who should attend:

    • Line managers
    • Senior executives teams
    • Human resources
    • Legal

    David will outline the key issues and provide practical advice on some of the challenges you will face.

    About David Gibson

    David trained as a solicitor and worked in London advising a range of clients from major trade unions to leading media organisations. David relocated to the North East and joined Short Richardson & Forth in 2015. David has a keen interest in the changing nature of the relationship between work providers and work deliverers and is of the view that the traditional employer-employee relationship is becoming redundant. Consequently he has extensive experience in how companies can organise workforces to ensure remote working and homeworking can work effectively.

    David has over the years developed a considerable expertise in GDPR issues. This has included rolling out training and support to the sector on GDPR issues and drafting relevant policies and procedures.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start15 Mar 2021 14:00
    • End15 Mar 2021 15:30

    Fire safety toolbox – session two: Fire doors

    Details

    Fire safety toolbox – session two: Fire doors

    Introduction to your responsibility and key things to check.

    This webinar will provide you with an introduction to fire doors and their critical purpose in buildings. In addition, you will learn about the components that ‘make up’ a fire door and understand how to recognise common issues together with how they directly affect their integrity.

     

    The fire safety toolbox is a series of useful webinars that look at different elements of fire safety. Other courses in this series are listed below. For details and to book your place please click the links.

    Fire safety equipment – 22 February 2021 – COMPLETED

    Fire safety on construction sites – 1 March 2021 – COMPLETED

    Fire safety awareness – 8 March 2021 – COMPLETED

    Fire stopping and compartmentation – 22 March 2021

    If you would like to attend all five sessions please use the following link and complete the booking form – Attend all five sessions.

     

    Who should attend?

    Refresher/Basic   Intermediate

    Our trainer

    Tony Bolder has over 27 years’ experience (operational and safety roles) within the Fire and Rescue Service (FRS) and over 30 in the fire sector. As a previous operational support manager for Humberside Fire & Rescue Service, Tony was instrumental in developing operational readiness for over 300 firefighters including high rise incidents, chemical spills and road traffic collisions.

    On leaving the fire service, Tony set up his own Fire Risk Management consultancy and, taking the same professional attitude into the private sector, he is now one of only around 60 UKAS third-party accredited life safety fire risk assessors listed on the FRACS register (and also the NAFRAR list) and one of only a handful of professionals who are also third-party accredited fire door inspectors, through both FDIS and NAFDI.

    FDIS Certificated Inspectors are uniquely qualified to undertake fire door inspections, not only have they achieved a Diploma in Fire Doors, but they have also had their competence and knowledge independently assessed to become CertFDI certificated fire door inspectors. In addition, NAFDI Members ensure that all fire door inspections are carried out in accordance with all statutory requirements and hold industry recognised.

    Tony is passionate about education, providing courses accredited by the Institute of Fire Safety Managers (IFSM) and is a national speaker on fire safety for a number of networks, a contributor to the BBC, Sky News and CNN International and he is often heard providing professional comments on LBC radio.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Per session:
    Non-members: £125.00 *
    Members of any HQN network: £100.00 *

    Attend all five sessions:**
    Non-members: £525.00 *
    Members of any HQN network: £400.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    **To book onto all five sessions please follow the link in the text on the left and complete the booking form on its page.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Health and Safety Network
    The Health and Safety Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start16 Mar 2021 10:00
    • End16 Mar 2021 15:00

    Hard times: the HQN poverty conference

    Details

    Hard times: the HQN poverty conference

    Virtual conference  

    Even before the Covid-19 outbreak poverty was rising steeply, following years of austerity.

    Now divisions in our society have been deepened by the global pandemic – and we’ve yet to feel the full force of the economic crisis that’s sure to follow in its wake.

    With speakers including Darren McGarvey, musician and author sharing his lived experience of poverty, Aileen Evans, President of the CiH, as well as many senior housing professionals and academics, our Hard Times event will focus on the hard-to-tackle, deep rooted and wicked issue of poverty – which for social housing providers, lies at the core of our values and mission.

    It’s no longer up for debate if and why landlords should play a role in tackling this issue. But it’s a tough job. We must fully understand the issues associated with poverty, be clear about how we can make the biggest impact, and where we can best place our resources.

    This event will help you to do just that. Whether you work in strategy, policy or operations it will increase your insight and improve your knowledge about poverty and the ways of tackling it.

    You’ll have the opportunity to consider poverty from different perspectives:

    • Understand what the future might hold for communities once the financial impact of the pandemic becomes real
    • Hear from Darren McGarvey, author of the 2018 Orwell Prize-winning book Poverty Safari: Understanding the Anger of Britain’s Underclass, who will share his lived experience of growing up in poverty on a Glasgow estate, what this really means and what needs to be done. His latest book is due out in March and his new TV series Class Wars is currently running on the BBC.
    • Reflect on the role of housing providers in tackling poverty
    • Discuss how organisations are changing structures and cultures to become more focused on poverty
    • Share best practice and learn from each other on what interventions work.
    • Get the latest central government thinking from a former MP with tips on how to influence it

    You’ll go away with plenty of ideas to put into action to refresh and re energise your strategies and your approach.

    Poverty, in one way or another, impacts on every service making this a must attend event for executives, managers as well as frontline staff. Make sure your organisation is up to the challenge which lies ahead.

    And it doesn’t all end here

    We’ll be carrying on the conversation for anyone that’s interested. HQN’s Housing Management Network, will be setting up a series of networking events and groups for organisations to share ideas on ways of tackling poverty.

    For those of you interested in the more practical side of recognising and tackling poverty we are also running a workshop designed to help social landlords reconnect with their social purpose and reimagine their service offer for low income tenants.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:

    Click here to download programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start16 Mar 2021 10:00
    • End16 Mar 2021 12:30

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    Sold out

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Tuesday 30th March, Wednesday 21 April, Tuesday 11 May and Tuesday 25 May.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start16 Mar 2021 10:00
    • End16 Mar 2021 15:00

    Project management bootcamp – how to deliver a successful project

    Details

    Project management bootcamp – how to deliver a successful project

    Most organisations run projects – but under 40% of those projects are delivered on time, on budget and achieve their objectives. 

    A project has a much higher chance of success if the strategy is clear and everyone involved knows the principles of running a project. All members of the team need clarity on their roles and what is needed from others to ensure plans are effective. This training will give you the skills to ensure you plan all of this. 

    This course will be delivered in a single day – two hours in the morning and two hours in the afternoon. It will lead you through the essentials of project management, why it is needed and what makes a project run well. The focus will be on techniques and actions needed to deliver high quality projects on time and budget. Delegates will leave the day with a comprehensive overview of project management and practical skills and templates to help your organisation accomplish success. 

    What will delegates learn? 

    • Differences between a project and business as usual
    • Benefits of project management
    • Project lifecycle and features of a successful project
    • Roles within a project and characteristics of effective project teams
    • Identifying and engaging stakeholders
    • Communication for results
    • Outlining project scope and producing a plan
    • Scheduling, monitoring and reporting
    • Risk and issue management – and what to do when things go wrong
    • Managing changes 
    • How to successfully conclude a project.

    Who should attend? 

    Refresher/Basic   Intermediate

    • Everyone who wants to properly critique the way they are currently running projects and use practical project management tools and techniques that work
    • The course is suitable for people who are new to project management or those who are working as a part of a project team
    • The session content can be flexible and structured to consider the needs and experience level of those attending. 

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ), a member of the Association of Project Management and has an MSc in Strategic Project Management.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She has successfully improved performance in a variety of sectors, through setting and achieving targets in partnership with key stakeholders.

    Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. Her main focus is project management – whether training a team or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

    Sold out

    This course will also be running on 8 June 2021

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    8 June 2021

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start17 Mar 2021 10:00
    • End17 Mar 2021 13:00

    The governance and financial viability standard explained

    Details

    The governance and financial viability standard explained

    This is a practical workshop providing advice and guidance for everyone who wants to understand the practical requirements of the governance and financial viability standard and gain an overview of regulatory expectations. 

    The workshop considers all the requirements – the standard itself, the supplementary publications, other codes and the paperwork that’s required. And clearly explains what the Regulator of Social Housing (RSH) expects to be in place, what they look at and the tests they apply during an in-depth assessment (IDA).

    The areas covered include:

    • What the RSH’s standard covers and how the supplementary publications fit
    • The detail of each element of the standard and what it means in practice
    • Best practice approaches and examples to meet the requirements
    • A checklist of what should be in place
    • The new NHF Code of Governance and any possible additional requirements.

    Who should attend?

    Everyone who wants to understand regulatory requirements including governance specialists, risk and finance staff, executives teams, operational managers and staff responsible for policy and compliance.

    Our trainer

    Jo Ballman is a governance and risk expert and has been a consultant and trainer for more than seven years. She has advised and provided guidance to many boards on the RSH’s expectations and helped them on their regulation journey, including creating with the board frameworks, policies and papers, and where required, voluntary undertaking action plans to help the board move to a compliant judgement. She takes a very practical approach working closely with executives, governance leads and members to embed the approaches.

    Prior to becoming a consultant Jo worked as a Director at two large housing groups where her roles held responsibility for governance and regulation, as well as risk, performance and data.  

    She is a chartered surveyor, who started her career as a development surveyor progressing to development director at one RP, before switching to the world of regulation and all it entails.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start17 Mar 2021 10:30
    • End17 Mar 2021 13:00

    Transforming the customer experience in social housing – a White Paper workshop

    Details

    Transforming the customer experience in social housing – a White Paper workshop

    Virtual Workshop

    With the Social Housing White Paper compelling housing providers to become more customer-centric, we asked award-winning CX agency Hellon to develop an exclusive workshop to help landlords reset the relationship with their residents.

    Bringing together elements of their previous HQN workshops on co-design, cultural transformation and customer journey mapping, Hellon’s new workshop will provide fresh and illuminating insights into the positive potential of the White Paper’s recommendations and how housing providers who are committed to genuine change should go about making it happen.

    Published last November, the Social Housing White Paper’s key objective is to ensure the resident voice is heard at every level, from the front line to the board room. It aims to increase the accountability and transparency of landlords; measure their performance in key areas and ensure residents live in a safe, warm home and get a first-class service.

    From a customer experience and service design perspective, communicate, involve, listen and act are to become key watchwords for all social housing providers.

    For this to happen, genuine cultural change will be required in many organisations. On top of exploring new methods of engagement and service design, landlords will be required to measure their performance across a number of key areas and share the results publicly. 

    So, how do housing providers deliver the changes required to meet the ambitions of the White Paper? And what are the key areas we need to focus on to ensure all the relevant dots are joined up?

    During this virtual workshop, Hellon will approach the White Paper from a service design perspective and help delegates to:

    • Familiarise themselves with the ‘customer experience’ elements of the White Paper and the Charter for Social Housing Residents
    • Learn about the importance (and process) of steering and transforming your organisation’s culture and strategy towards customer-centricity
    • Understand the new standards and responsibilities you have as a landlord, directly related to resident experience
    • Learn how to engage with your residents effectively and the value it generates 
    • Educate your employees in the importance of customer service and getting to know residents, regardless of their role
    • Learn about the key principles of engagement when engaging with residents, including those with more complex needs
    • Learn how to implement a new complaints journey in response to the new Complaints Handling Code
    • Learn about the value of measuring customer satisfaction and experience and how to do it effectively.

    About Hellon

    “Great customer experiences are in our hearts, and our mission is to help you become the best you can be” Hellon

    Hellon is the most awarded customer experience design agency in the world, working across many sectors from retail and finance to health and housing. The team comprises a diverse group of experts, united by a common love for CX design and a passion to make things better. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    This workshop is essential for the following:

    • Chief executives
    • Executive teams
    • Customer experience and customer service teams
    • Business transformation and innovation teams
    • Policy and strategy teams
    • Housing management teams
    • Resident engagement teams.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    This workshop will also take place on Tuesday 13 April.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start18 Mar 2021 10:00
    • End18 Mar 2021 11:30

    Fit for purpose: The Resident Voice – how we forge a new relationship through better engagement at all levels

    Details

    The Resident Voice – how we forge a new relationship through better engagement at all levels

    Fir for purpose governance workshops

    Virtual workshop

    This workshop focuses on the heart of the White Paper – the landlord tenant relationship. It explores ideas about how we can forge a new relationship with residents and what that relationship could look like.

    How to ensure the resident voice is being listened to and acted on at all levels of the business is one of the biggest challenges for organisations and the sector. Genuine engagement is easier said than done and often requires a total rethink around culture, governance and structure.

    This session will explore how others have tackled this issue both inside and outside the sector. Kate Wareing will share her experiences from the Charity sector as well as the successful approach Soha has taken.

    And we’ll share our latest intelligence from our specialist networks:

    • The Residents’ Network – what residents and frontline staff are saying
    • Equality, diversity and inclusion network – hearing the traditionally excluded and hard to reach voices.

    There will be plenty of time to debate and consider the options.

    Speakers:

    • Roger Jarman, HQN Associate
    • Kate Wareing, CEO, Soha
    • Gemma Bell, Partner and Housing Corporate and Governance Team Lead, Pennington Manches Cooper
    • Sheron Carter, experienced housing association Chief Executive and HQN associate.

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start18 Mar 2021 10:00
    • End18 Mar 2021 15:00

    Team leader and manager refresher

    Details

    Team leader and manager refresher

    Team leaders play a crucial role in organisations. It can also be a complex and challenging role, and this participative workshop will focus on the task of balancing the relationship between teams and management.

    The team leader role requires tact, problem solving and talent management, all delivered in a confident and efficient manner.

    This workshop takes a detailed look at what team leaders require in terms of skills, knowledge and personal abilities to be the best they can be. It also provides an opportunity to explore the ‘obstacles’ which could prevent team leaders performing to their full potential.

    By attending this course team leaders will:

    • Explore the value of role modelling positive workplace behaviours
    • Enhance their range of communication skills, and knowledge of how to use them
    • Focus on motivational and coaching style management techniques – getting the best from teams
    • Find out how to self-audit, to appreciate their strengths and develop themselves
    • Understand how to link objectives to performance.

    Course outline:

    Our one-day ‘intensive’ will equip your team leaders with practical tools and techniques they can put into practice immediately.

    • Soft skills and hard skills – learning the best of development and technical theory for team leading
    • Building team trust – tools and practical application
    • Understanding performance management approaches
    • Motivating and coaching methods and the value for a team leader.

    Who should attend?

    Refresher/Basic   Intermediate

    • New team leaders
    • People aspiring to be a team leader
    • Experienced team leaders who need a boost.

    Our trainer 

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    What previous delegates have said: 

    • "Very engaging session, time whizzed by" – Metropolitan Housing Trust
    • "Great trainer, loved her enthusiasm and presentation skills, very friendly and informative" – Camden London Borough
    • "The course was very good" – Bracknell Forest Borough Council
    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. Positive Footprints – how housing associations can raise the aspirations of primary school children

    Details

    The role of housing associations as anchor institutions has never been more important. They are uniquely placed to deliver inclusive and social solutions to support communities most at risk from the pending recession and rising levels of unemployment.

    Both short and long-term approaches are required to address widening inequalities and create opportunities where communities can thrive. 

    This interactive session will highlight how in partnership with Positive Footprints, housing associations across the country are changing the story for nearly 14,000 children and young people this year through an award-winning programme that raises aspirations, opens up the world of work and builds resilience from an early age.

    More information on Positive Footprints can be found here. 

    Free to members

    *Please note that places are limited to two per organisation. Further bookings will be added to a waiting list for space.

    **This session is free to members of any HQN network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). To be added to the waiting list for places email networks@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to any HQN member.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start19 Mar 2021 10:00
    • End19 Mar 2021 13:00

    Collecting with care 2021 – Mental health, housing income and rent arrears

    Details

    Collecting with care 2021 – Mental health, housing income and rent arrears

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you balance maximising income, with supporting vulnerable people? Collecting with Care will help you to strike that balance.

    The workshop will also consider the impact of the COVID-19 crisis on rent collection and working with vulnerable people.

    Programme

    What’s happening out there?

    • The scale and impact of mental health problems – on money, debt and housing income
    • An update on the latest research and policy developments.

    Policy into practice

    • An overview of the legislative framework and how this informs arrears management
    • Applying expert guidance in practice, including recommendations from the Royal College of Psychiatrists and the Money and Mental Health Policy Institute.

    Best practice and solutions

    • Case studies and practical examples of housing providers’ positive practice
    • Opportunities to share knowledge and tips amongst delegates
    • Practical tips and take-aways.

    Timing

    10:00 to 13:00
    Break 11:20 to 11:40

    Additional information

    • Presentation materials and positive practice examples will be shared
    • A free, one-hour online follow-up session will be offered.

    Our trainer

    An independent project manager, consultant and trainer, Tony has over 40 years’ experience across a range of industries, in the private and public sectors.

    Tony’s work centres on helping social sector clients to maximise income and improve services to customers, especially to support the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science He incorporates the latest thinking on these subjects into his work.

    He has extensive experience in designing and delivering highly effective negotiation training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

    As an HQN associate, Tony designed HQN’s income management and financial inclusion toolkits and leads on the accreditation service for income management and tenancy sustainment.

    He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

    Tony has written a number of papers and presented at many conferences on the subject of income maximisation, debt recovery and financial inclusion. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

    Tony is a visiting lecturer at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  3. SAFETYnet best practice group: Fire safety

    Details

    The Health and Safety Network is pleased to announce its third best practice group for 2021. These groups give attendees the chance to network and share best practice around a given theme. 

    This session will discuss fire safety with peers from across the sector. 

    The session will be facilitated by L&Q's Steve Pettitt. 

    Free to members

    *Please note that places are limited to two per organisation. Further bookings will be put on a waiting list for places.

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Health and Safety Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Health and Safety Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Mar 2021 10:30
    • End19 Mar 2021 13:30

    An introduction to strategic thinking

    Details

    An introduction to strategic thinking

    Virtual workshop

    In these unprecedented and challenging times, strategic leadership is needed more than ever.

    But strategic thinking can be an elusive concept to grasp. For some people it’s something they have been told is an area to work on to improve their chances of promotion, for others it’s something they do on a regular basis but struggle to articulate to others exactly what it looks and feels like.

    Several studies have identified strategic thinking as a key skill in leading organisations to success and is the leadership quality that people most strongly associate with successful and effective leaders, meaning strategic thinking is an essential skill for all leaders.

    So, what is strategic thinking? It involves connecting ideas, exploring concepts, staying up to date with trends, anticipating change and imagining possible futures.

    This workshop:

    • Explores definitions of strategic thinking
    • Considers the importance of strategic thinking to tackling social problems
    • Highlights the benefits of strategic thinking
    • Focuses on creating a knowledge bank of ideas and concepts.

    During the session, delegates will complete a number of reflective activities to identify the actions they will take to enhance their strategic thinking skills following the session.

    This workshop will be delivered by Emma Lindley, Housing Strategy Lead Officer for Ashfield District Council

    About Emma Lindley

    Emma is a housing professional with 10 years’ experience working in a variety of roles, including front line housing management, resident involvement, policy development and managing properties for PRS landlords.

    She is happiest when exploring interesting ideas with interesting people. She currently works in strategic housing for a local authority, leading on identifying new solutions to old problems, such as homelessness, domestic abuse and fuel poverty. 

    Emma completed a BSc Housing at De Montfort University in 2014. She Chairs the Chartered Institute of Housing East Midlands Regional Board and is a Lead Associate of HQN’s Strategic Network.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Mar 2021 11:00
    • End19 Mar 2021 12:30

    Fit for purpose: The Complaint Handling Code and what it means for boards

    Details

    The Complaint Handling Code and what it means for boards

    Fir for purpose governance workshops

    Virtual workshop

    ‘To have your complaints dealt with promptly and fairly’ is a key aspect of the new Charter, and Housing Ombudsman, Richard Blakeway, has wasted no time in stepping up the complaints regime with a new code for complaint handling and a move to ‘name and shame’ landlords to improve transparency.

    At this session, the Ombudsman will talk boards and leaders through their responsibilities and what’s expected of organisations.

    You’ll also find out the latest on:

    • The difference the new code and self assessments are making
    • Changes and improvements others have made
    • The lockdown trends.

    Speakers:

    • Richard Blakeway, Housing Ombudsman
    • Roger Jarman, HQN Associate
    • Rose Klemperer, Senior Associate, Pennington Manches Cooper.

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start22 Mar 2021 09:30
    • End22 Mar 2021 16:00

    Communal area and block inspections – what you need to know

    Details

    Communal area and block inspections – what you need to know

    (Incorporating Health and Safety issues – fire safety in particular)

    It's vital that communal areas are safe and secure – for residents, contractors and the public. Very often this rests with non-technical staff who are tasked with carrying out inspections. This one day course provides guidance and essential advice on how to carry out inspections effectively, with a focus on fire safety and health and safety issues.

    Delegates will learn about what to check and how to check in order to ensure compliance with legislation. You will also learn how to identify and diagnose common defects and spot potential problems.

    Aims and objectives:

    • Understand the importance and benefits of estate inspections
    • Be aware of landlord obligations and legislation
    • Know the role of the housing officer and how they fit in to the organisations policies and procedures
    • Be able to effectively prepare for an inspection
    • Understand the importance of an inspection routine 
    • Confidently diagnose common defects and potential problems
    • Identify health and safety risks to maintain safer neighbourhoods
    • Develop effective reporting, feedback and monitoring.

    Who should attend?

    All

    • Anyone in housing management

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    Delegate Feedback

    I would absolutely recommend this training. Nancy is a star and I specifically asked for her course after seeing her early in January 2020 in Manchester and will continue to attend any other courses she delivers that is how highly I rate her as a lecturer and genuinely lovely lady. I can’t speak more highly of her”

    This course will also be running on 18 May and 22 July 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    18 May 2021

    22 July 2021

                                        

    This course will be particularly relevant to members of:

    Housing Management Network The Housing Management Network

                                        

    Cancellations
    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start22 Mar 2021 10:00
    • End22 Mar 2021 13:00

    Fire safety for Responsible Persons (IFSM Accredited) (England and Wales)

    Details

    Fire safety for Responsible Persons (IFSM Accredited)

    The Responsible Person is the person who has legal responsibility for the fire safety in the building.

    They have a wide range of duties. This virtual training session provides an overview of what those duties are in order to ensure compliance with the requirements of the Regulatory Reform (Fire Safety) Order 2005.

    It covers:

    • Duty to take general fire precautions
    • Principals of prevention
    • Risk assessment
    • Fire safety arrangements
    • Firefighting and fire detection
    • Emergency routes and exits
    • Maintenance
    • Provision of information to employees
    • Training
    • Co-operation and co-ordination.

    This interactive session has plenty of time for discussion, questions and answer.

    Who should attend?

    This is essential for everyone designated as the Responsible Person.

    Our trainer

    Tony Bolder has over 27 years’ experience (operational and safety roles) within the Fire and Rescue Service (FRS) and over 30 in the fire sector. As a previous operational support manager for Humberside Fire & Rescue Service, Tony was instrumental in developing operational readiness for over 300 firefighters including high rise incidents, chemical spills and road traffic collisions.

    On leaving the fire service, Tony set up his own Fire Risk Management consultancy and, taking the same professional attitude into the private sector, he is now one of only around 60 UKAS third-party accredited life safety fire risk assessors listed on the FRACS register (and also the NAFRAR list) and one of only a handful of professionals who are also third-party accredited fire door inspectors, through both FDIS and NAFDI.

    FDIS Certificated Inspectors are uniquely qualified to undertake fire door inspections, not only have they achieved a Diploma in Fire Doors, but they have also had their competence and knowledge independently assessed to become CertFDI certificated fire door inspectors. In addition, NAFDI Members ensure that all fire door inspections are carried out in accordance with all statutory requirements and hold industry recognised.

    Tony is passionate about education, providing courses accredited by the Institute of Fire Safety Managers (IFSM) and is a national speaker on fire safety for a number of networks, a contributor to the BBC, Sky News and CNN International and he is often heard providing professional comments on LBC radio.

    This course will also be running on 22 April 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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