HQN goes virtual

Here are the details of all our forthcoming virtual events, seminars, public training courses and best practice groups.

    • Event TypeHQN BP Groups (Webinar)
    • VenueOnline
    • Start06 Apr 2020 10:00
    • End06 Apr 2020 14:00

    Estate Services Club (Safety in Estate Services)

    Details

    Please note that due to the recent government announcements surrounding coronavirus this group has now moved online. Those who have booked a place have now been sent joining instructions.

    The Asset Management Network and the Housing Management Network are pleased to invite members to the next Southern meeting of the Estate Services Club. These events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The group is this time pleased to welcome Steve Pettitt, Director of Safety at L&Q Group and member of the Health and Safety Network's Advisory Group. He will discuss health and safety within the estate services world, including:

    • The essential elements of Health and Safety – fire, Legionella, asbestos, lifts, electric, gas
    • Data and information including availability of information about communal areas,  tenants and performance data/monitoring  including customer satisfaction
    • Safeguarding
    • Personal safety – important control measures, training and risk assessment, devises, sharps
    • Facilities and work equipment (including working with chemicals) for estate services staff 
    • Driving (and testing)
    • Managing a mobile workforce
    • Overview and control of contractors including risk assessments
    • Play areas
    • Trees
    • Roles and responsibilities and communication with other departments
    • Overview – the things to come

    There will also be the chance to put any of your burning questions to fellow estates professionals.

    Free to members

    find out more

    Meet At

    Delegate fees: 

    This event is free to members of the Housing Management Network and the Asset Management Network. To check your entitlement, or to find out more about these networks, email josie.robinson@hqnetwork.co.uk or call us on 07513 478814.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueWebinar
    • Start06 Apr 2020 11:00
    • End06 Apr 2020 12:00

    Mindful self-compassion

    Details

    Free webinar

    HQN is hosting a series of free fully interactive mental health and wellbeing webinars to help you cope with stress and anxiety during this Coronavirus pandemic. The sessions are being run by Tara Hussain. Each session will focus on key aspects with plenty of time for discussion. They are short, concise introductions to the topics lasting an hour in total.

    Essential for all staff, team leaders and managers to keep themselves and their colleagues motivated and supported whilst delivering essential services during these challenging times.

     

    Mindful self-compassion

    Join us for the first in the series of webinars designed to help people manage their anxiety in relation to the current outbreak of COVID-19 focusing on how “you can be kind to yourself”. This is a fully interactive question and answer session exploring how self-compassion can help if the virus outbreak is causing you anxiety, limiting your ability to work or travel, reducing your income, or if you or someone you know has already contracted the virus. A self-compassionate response to the COVID-19 epidemic includes a variety of self-help techniques which will be explored in this session.

    Our trainer

    Tahira Hussain has extensive experience working in the statutory and voluntary sectors. She had a 16-year career in social work, mental health, community development, charity and the housing sector.

    Tahira has a successful track record in consultancy, training and project management. As an experienced project manager Tahira has delivered a range of projects, these include equality and diversity, domestic abuse awareness and inclusion strategies. Tahira has worked across a range of customer groups, including young people foyers, care homes, sheltered schemes and refuges in a contractual and consultancy capacity delivering therapy support, engaging with service users and training staff.  Tahira delivers one to one and group coaching to young people and families to develop confidence, increase self-esteem, develop goals and manage wellbeing.

    Other events in this series

    Managing uncertainty – 9 April 2020

    Emotional intelligence and wellbeing – 14 April 2020

     

    Fully booked

    This event is now fully booked, to be added to our waiting list please email training@hqnetwork.co.uk

    find out more

    Meet At

    Further information

    Delegate fees:

    This is a FREE webinar.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start07 Apr 2020 10:00
    • End07 Apr 2020 16:00

    Introduction to social housing

    Details

    Introduction to social housing

    Please note: In the interests of our members and the wider housing community, this training is now being run virtually.

    This course aims to give housing staff, board members and involved residents a working knowledge of the context in which they operate and how we have arrived there. It will give delegates insight into the development of social housing as a sector and profession, and highlight current key operational concerns and external influences on service delivery.

    Key elements of the training include:

    • Locating social housing: understanding tenure in the UK
    • Who provides social housing? Who is it for?
    • Changing demographics and new challenges for the sector
    • What is social housing and how did it develop? The Victorian philanthropists and early state intervention
    • From the welfare state to a business focus: the reconfiguration of tenants as customers
    • Housing management under the spotlight: delivering core services in context – key functions, key concerns
    • Understanding service delivery: generic versus specialist working arrangements
    • Social housing: professional concerns
    • Who funds social housing and how are we accountable?

    Who should attend?

    All staff, board members and resident representatives new to the housing sector or wishing to update their knowledge in the rapidly changing housing world.

    Our trainer

    Michael Guest has extensive experience as a consultant and trainer in the housing sector. This extends across working with board members, staff and involved residents in many types of housing organisation. His own experience involves most roles in housing.

    After Michael gained an MSc with Merit in June 2017 in Leadership and Management, he was awarded a Postgraduate Certificate in Housing Studies with Merit in June 2018. He is well known for his approachable and participative style of training, ensuring that learning is retained and can be applied in practice.

    This course will also be running on 5 May, 16 June and 7 July 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start07 Apr 2020 13:00
    • End07 Apr 2020 15:00

    Crisis communications masterclass – coronavirus response

    Details

    Crisis communications masterclass

    Live webinar

    Crisis communications skills have never been so much in demand. We’re in the middle of the biggest national crisis in decades, and many of us are learning as we go.

    This timely series of masterclasses will equip you to do the job. You’ll learn about the pattern of a crisis and explore strategies for handling crisis communications, plus you’ll get the chance to ask the experts for top tips to help you get through. 

    Agenda:

    • Intro from Bobbie Hough
    • Crisis communications – an overview – Sue Fox, Hough Bellis Communications
    • Social media in a crisis – Helen Reynolds, Comms Creatives
    • Managing the message – Bobbie Hough, Hough Bellis
    • Questions and discussions (eg, housing specifics, current media landscape, good and bad examples of communication etc).

    This event will also be held on 15 April and 17 April 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £99.00 *
    Members of any HQN network: £75.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start08 Apr 2020 10:00
    • End08 Apr 2020 16:00

    Property and site inspection for non-technical staff

    Details

    Property and site inspection for non-technical staff

    Please note: In the interests of our members and the wider housing community, this training is now being run virtually.

    Non-technical staff are increasingly being asked to undertake inspections of void and tenanted properties. This course will provide guidance on how to do them effectively, with a focus on the customer perspective.

    Delegates will also learn how to conduct estate/area walkabout inspections in a knowledgeable and effective manner, with an emphasis on issues such as protecting the housing stock, identifying areas for future investment, health and safety, and compliance with legislative requirements.

    What the course covers:

    The morning session covers void management and is designed to help non-technical staff better understand and carry out pre- and post-inspections of both void and tenanted properties.

    The afternoon session uses a wide range of learning techniques to help non-technical staff understand how to correctly identify and diagnose issues and potential problems when carrying out estate/area inspections.

    Delegates will learn how to:

    • Prepare for a property inspection
    • Identify health and safety risks/issues
    • Effectively document findings using standardised forms
    • Diagnose defects, problems and potential problems
    • Work with service users to drive up void standards
    • Develop and apply re-let standards
    • Monitor effectively
    • Tackle an estate/area walk-about inspection
    • Recognise minor and potentially serious problems.

    Who should attend?

    All non-technical staff who have a responsibility to manage and inspect estates, areas and properties, and everyone who wishes to improve their understanding of void and estate management.

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    Last few places remaining

    This course will also be running on 22 September13 October and 24 November 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start08 Apr 2020 10:00
    • End08 Apr 2020 16:00

    Shared ownership

    Details

    Shared ownership

    Please note: In the interests of our members and the wider housing community, this training is now being run virtually.

    There are more than 200,000 shared ownership properties in the UK. And the number is growing: the Housing Revenue borrowing cap has been lifted for local authorities; opportunities for development are now a real possibility, and that is likely to include shared ownership and more and more housing associations are entering the shared ownership market too.

    Various schemes operate around the country, with a mixed reputation and differing levels of success. Make sure you’re fully up to speed with the latest best practice. This practical course will cover everything you need to know from getting a scheme off the ground, marketing and selling properties effectively and day to day management.

    Ideal for everyone involved in shared ownership – both as a refresher and for anyone new to this tenure.

    Learn the lessons from the past and keep abreast with all the changes.

    The course will cover

    • The expectations of Homes England (the Government’s funding authority) in developing and selling shared ownership properties
    • How best to work with Homebuy agents
    • Good practice and requirements – marketing and selling shared ownership properties
    • How shared ownership leases differ from other leases in management – specifically rent review, assignment, staircasing, income recovery, re-mortgages.

    Who should attend

    Everyone working in shared ownership from development, sales and marketing, management and maintenance. Ideal as a refresher and those new to shared ownership, for housing association and local authority staff.

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    This course will also be running on 1 July and 30 July 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start08 Apr 2020 10:30
    • End08 Apr 2020 12:30

    Customer-centric cultural transformation

    Details

    Customer-centric cultural transformation

    Live webinar

    Please note: In the interests of our members and the wider housing community, this event is now being run as a live webinar on Wednesday 8 April from 10.30am to 12.30pm. For those interested in taking part in the webinar who haven't previously booked, places are available priced £150 + VAT for members and £175 + VAT for non-members. Anyone who has already booked their place will be notified separately and sent joining instructions in due course.

     

    With the White Paper on the way, doing nothing is not an option

    With tenant empowerment, customer service and proactive consumer regulation set to be at the heart of the upcoming Social Housing White Paper, the case for a customer-centric approach to delivering services has never been more compelling.

    But, as many organisations are already discovering, the desire to do things differently can only become reality through genuine culture change that transforms the way every colleague (regardless of role and status) thinks and acts.

    By its very nature, cultural transformation isn't easy and the majority of businesses, while claiming they have the customer in the centre, try to fit any new approach into existing processes and KPIs.

    To become truly customer-centric, the KPIs, processes and values of the organisation need to be built around the people you serve by understanding their true needs and the context in which they live their lives. Customer journey mapping will only get you so far.

    This type of transformation therefore requires a major cultural shift, and courage from the organisation to step into the customers shoes and co-create with them. This journey is different for every organisation and you need to know where to start or how to overcome obstacles if you’ve got stuck.

    At this interactive event run by the market-leading, customer-centric service design agency Hellon you will learn about the transformation process towards customer-centricity, how to overcome the challenges of embedding genuine change into your organisation, and recommendations for how to ensure buy-in and reach.

    Through examples, the Hellon team will illustrate ways of igniting and driving change, followed by an interactive session to bring this knowledge to life.

    The day will also include practical sessions from organisations that have successfully embedded a customer-centric approach by transforming their culture.

    Doing nothing is not an option. The Regulator of Social Housing has made it clear that providers should not be waiting to be told what to do. The time to act is now.

    Key themes:

    • What does customer-centric cultural transformation really mean?
    • How do you go about it and what needs to change?
    • What does this mean for your KPIs, processes and reporting?
    • How do you get all colleagues on board?
    • What does success look like?

    Speakers:

    • Timo Pätiälä, Managing Director, Hellon
    • Andy Pattichis, Lead Service Designer, Hellon
    • Catherine Evans, Customer Experience Director, Stonewater.

    This event is essential for the following:

    • Chief executives
    • Customer service directors
    • Heads of customer service
    • Executive directors of service and transformation
    • Business transformation teams
    • Head of customer experience
    • Customer insight teams
    • Digital teams
    • Operation directors
    • All housing professionals.

    About Hellon

    Hellon was established in 2009 and has been expanding rapidly by challenging traditional business development by utilising a customer-centric approach and design methods. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    This event is also being held on 19 May, 27 May and 9 June.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Hellon

    Programme:

    Click here to download the programme

     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start09 Apr 2020 10:30
    • End09 Apr 2020 13:30

    Value for Money masterclass 2020

    Details

    Value for Money masterclass 2020

    Live webinar

    Please note: In the interests of our members and the wider housing community, this event is now being run as a live webinar. For those interested in taking part in the webinar who haven't previously booked, places are available priced £150 + VAT for members and £175 + VAT for non-members. Anyone who has already booked their place will be notified separately and sent joining instructions in due course.

    Hear direct from the Regulator of Social Housing's VfM lead at our popular half-day workshops

    Do you have all bases covered on value for money? The Regulator of Social Housing's latest report on the VfM metrics suggests not.

    The RSH says the quality of reporting is 'mixed' both in terms of the data being submitted and providers' ability to meet the VfM Standard's requirements.

    But fear not. With the clock ticking before the next set out of accounts are signed off, help is at hand.

    Come along to our popular VfM masterclasses in April to gain a better understanding of what the regulator expects.

    You will get to hear from RSH's VfM lead Robert Dryburgh on what 'best in class' reporting looks like while HQN Chief Executive Alistair McIntosh and Housing Finance Network Lead Associate Ian Parker, will help you pull out the detail from your own accounts and reports to ensure your returns are accurate and relevant.

    We will cover:

    • How to make sure you calculate ALL of the metrics correctly
    • How you explain trends in performance on these metrics (particularly where definitions have changed)
    • What you must put in the accounts
    • How you deal with VfM at an IDA (where the probing is intense)
    • The requirement to demonstrate that your decisions lead to “optimal benefit”
    • How to get your board up to speed on VfM
    • How to maximise the information generated by the HQN spreadsheet model.

    Sessions will cover the following:

    • The Regulator of Social Housing on what 'best in class' Value for Money reporting looks like
    • What to report in your Financial Statements – includes an interactive demonstration of the Housing Finance Network’s new CPU/VfM model
    • Where social housing VfM is going
    • Summary – do’s and don’ts.

    Speakers:

    • Robert Dryburgh, Assistant Director, Business Intelligence and VfM lead, Regulator of Social Housing
    • Alistair McIntosh, Chief Executive, HQN
    • Ian Parker, Lead Associate, Housing Finance Network

    Who should attend?

    This event is essential for those responsible for reporting VfM in the accounts, regulatory compliance, appraising the board and ensuring VfM is embedded in the business, including:

    • Finance directors
    • Finance teams
    • Performance teams
    • Governance teams.

    To ensure you get 'optimal benefit' from the day, Ian will also be on-hand to answer your specific VfM queries. You send your questions to us in advance at: hqn@hqnetwork.co.uk

    This event is also being held on 23 April 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueWebinar
    • Start09 Apr 2020 11:00
    • End09 Apr 2020 12:00

    Managing uncertainty

    Details

    Free webinar

    HQN is hosting a series of free fully interactive mental health and wellbeing webinars to help you cope with stress and anxiety during this Coronavirus pandemic. The sessions are being run by Tara Hussain. Each session will focus on key aspects with plenty of time for discussion. They are short, concise introductions to the topics lasting an hour in total.

    Essential for all staff, team leaders and managers to keep themselves and their colleagues motivated and supported whilst delivering essential services during these challenging times.

     

    Managing uncertainty

    We humans like certainty. We are hard-wired to want to know what is happening and when, to notice the things that feel threatening to us so that we can somehow try to take control. When things feel uncertain or when we generally don’t feel safe, it’s perfectly normal to feel stressed. Right now, many of us are worried about COVID-19 Coronavirus. We may feel anxious and helpless about what will happen and what we can do to minimise our stress levels. In the second of our special webinars, Tara talks us through some mindfulness techniques for dealing with “tolerating uncertainty”. This is a fully interactive question and answer session to support anyone struggling with uncertainty during the current climate.

    Our trainer

    Tahira Hussain has extensive experience working in the statutory and voluntary sectors. She had a 16-year career in social work, mental health, community development, charity and the housing sector.

    Tahira has a successful track record in consultancy, training and project management. As an experienced project manager Tahira has delivered a range of projects, these include equality and diversity, domestic abuse awareness and inclusion strategies. Tahira has worked across a range of customer groups, including young people foyers, care homes, sheltered schemes and refuges in a contractual and consultancy capacity delivering therapy support, engaging with service users and training staff.  Tahira delivers one to one and group coaching to young people and families to develop confidence, increase self-esteem, develop goals and manage wellbeing.

    Other events in this series

    Mindful self-compassion – 6 April 2020

    Emotional intelligence and wellbeing – 14 April 2020

     

    Fully booked

    This event is now fully booked, to be added to our waiting list please email training@hqnetwork.co.uk

    find out more

    Meet At

    Further information

    Delegate fees:

    This is a FREE webinar.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start14 Apr 2020 10:00
    • End14 Apr 2020 11:00

    Customer service and coronavirus - supporting residents while working remotely

    Details

    Customer service and coronavirus

    Live webinar

    A webinar featuring Jo Causon from the Institute of Customer Service

    There is not one household in the country that has been unaffected by the coronavirus pandemic - whether it's directly through illness or as a result of the government's attempts to control its spread.

    But a disproportionate number of those most at risk are social housing residents and customer service teams have a crucial role to play in offering support to the most vulnerable, including the elderly, those with chronic illnesses, people who have lost their jobs or are struggling to feed their families.

    With teams working remotely, how is it possible to maintain a business as usual approach to customer service where residents are able to contact their landlord whenever and however they want at a time when face-to-face meetings are not an option?

    We are delighted to announce that Jo Causon, chief executive of the Institute of Customer Service, will be leading this webinar, offering advice and taking your questions. You'll also get to hear what plans other housing providers have put in place.

    This event will also be held on 20 April 2020

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £99.00 *
    Members of any HQN network: £75.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueWebinar
    • Start14 Apr 2020 11:00
    • End14 Apr 2020 12:00

    Emotional intelligence and wellbeing

    Details

    Free webinar

    HQN is hosting a series of free fully interactive mental health and wellbeing webinars to help you cope with stress and anxiety during this Coronavirus pandemic. The sessions are being run by Tara Hussain. Each session will focus on key aspects with plenty of time for discussion. They are short, concise introductions to the topics lasting an hour in total.

    Essential for all staff, team leaders and managers to keep themselves and their colleagues motivated and supported whilst delivering essential services during these challenging times.

     

    Emotional intelligence and wellbeing

    Emotional intelligence or EI, is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of emotional intelligence know what they're feeling, what their emotions mean, and how these emotions can affect others. It is especially important to be able to manage our emotions effectively during such a difficult time of uncertainty. Tara will show you ways of doing this.

    Our trainer

    Tahira Hussain has extensive experience working in the statutory and voluntary sectors. She had a 16-year career in social work, mental health, community development, charity and the housing sector.

    Tahira has a successful track record in consultancy, training and project management. As an experienced project manager Tahira has delivered a range of projects, these include equality and diversity, domestic abuse awareness and inclusion strategies. Tahira has worked across a range of customer groups, including young people foyers, care homes, sheltered schemes and refuges in a contractual and consultancy capacity delivering therapy support, engaging with service users and training staff.  Tahira delivers one to one and group coaching to young people and families to develop confidence, increase self-esteem, develop goals and manage wellbeing.

    Other events in this series

    Mindful self-compassion – 6 April 2020

    Managing uncertainty – 9 April 2020

     

    Fully booked

    This event is now fully booked, to be added to our waiting list please email training@hqnetwork.co.uk

    find out more

    Meet At

    Further information

    Delegate fees:

    This is a FREE webinar.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start15 Apr 2020 10:00
    • End15 Apr 2020 13:00

    Managing remotely in a crisis

    Details

    Managing remotely in a crisis

    We are offering a half-day virtual learning session to give practical advice. Things are changing rapidly so we’ll make sure we keep updating it to reflect the key issues at the time.

    The session is geared specifically to teams who need to work at a distance.

    How do you manage a person or team effectively when you don’t physically see them often? This is particularly difficult if the team is suddenly dispersed under stressful circumstances. This session will cover the essentials and allow you to think about how the dynamic of a team changes when people don’t sit in the same physical space.

    How do you as a leader manage this, keep people resilient and productive and support a strong sense of team in a time of huge uncertainty? There will be practical advice on adapting your communication style to reassure and keep the team focused.

    What the session will cover

    • How to keep your team focused in a time of crisis and agree the core priorities
    • Questions you need to ask your team and actively listen to the feedback
    • The kinds of distance issues to consider – physical, operational and affinity
    • How to feel OK with uncertainty as a leader
    • How to establish communication norms, use of social media and using technology to best effect
    • How to hold individuals to account and motivate to deliver
    • How to help your team manage their anxiety, and keep up resilience.

    You’ll also have the chance to share experiences and best practice with other practitioners in a safe, confidential environment.

    Who should attend?

    Anyone who leads teams based in different locations, or staff that work from home.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    Sold out

    This course will also be running on 7 May 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start15 Apr 2020 13:00
    • End15 Apr 2020 15:00

    Crisis communications masterclass – coronavirus response

    Details

    Crisis communications masterclass

    Live webinar

    Crisis communications skills have never been so much in demand. We’re in the middle of the biggest national crisis in decades, and many of us are learning as we go.

    This timely series of masterclasses will equip you to do the job. You’ll learn about the pattern of a crisis and explore strategies for handling crisis communications, plus you’ll get the chance to ask the experts for top tips to help you get through. 

    Agenda:

    • Intro from Bobbie Hough
    • Crisis communications – an overview – Sue Fox, Hough Bellis Communications
    • Social media in a crisis – Helen Reynolds, Comms Creatives
    • Managing the message – Bobbie Hough, Hough Bellis
    • Questions and discussions (eg, housing specifics, current media landscape, good and bad examples of communication etc).

    This event will also be held on 7 April and 17 April 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £99.00 *
    Members of any HQN network: £75.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start16 Apr 2020 10:00
    • End16 Apr 2020 13:00

    Do the right thing – the Social Value Act and procuring for communities

    Details

    Do the right thing

    Live webinar

    Please note: In the interests of our members and the wider housing community, this event is being run as a live webinar.

    Housing providers have always been proud of their social purpose – but are you really able to show the value this work brings to your residents and communities?

    Despite being deep-rooted in the ethos of most social housing providers, social value is a much-used but often wrongly-applied term. This has led to activities, such as community investment, debt advice and family support, not always being measured or accounted for consistently.

    Since the enactment of the Public Services (Social Value) Act 2012 organisations, including local authorities and housing associations, have had a legal obligation to consider the social value of their contracts, suppliers and service providers when procuring services.

    But research shows there appears to be a significant gap in the sector's knowledge of the Act and how it should be implemented. This has led to an ineffective and inconsistent approach to social value that ultimately has implications for social housing residents and wider communities.

    These one-day events, led by social impact expert Barry Malki, will offer a high-level overview of the Social Value Act covering:

    • Introduction to the Act
    • What it means in practice
    • Who are the stakeholders?
    • Examples of best practice (and bad practice)
    • Making social value effective for communities (a sample process)
    • Understanding measurement (an overview of different methods and their relevance).

    Delegates will leave with a greater understanding of the Act, and how they can start the process to embed effective practices within their organisation as well as demonstrate the difference they are making.

    The day will include group work looking at key elements of a social value strategy, such as a stakeholder analysis, and an interactive game where teams have to maximise their impact in a theoretic community.

    About Barry Malki – Barry is one of the UK’s leading experts in Community Investment and Social Impact and has undertaken a wide range of strategic consultancy for public, private and charitable organisations for many years. As well as having worked directly on a number of high-profile regeneration and investment programmes, Barry is engaged as an adviser and associate for a number of organisations, including a non-executive position of Mears Group’s Social and Diversity Impact Board. He is currently on the panel for a White Paper review of the Social Value Act due to his expertise in this area. He is a highly effective communicator, and regularly speaks at conferences and seminars about aspects of his work.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start17 Apr 2020 13:00
    • End17 Apr 2020 15:00

    Crisis communications masterclass – coronavirus response

    Details

    Crisis communications masterclass

    Live webinar

    Crisis communications skills have never been so much in demand. We’re in the middle of the biggest national crisis in decades, and many of us are learning as we go.

    This timely series of masterclasses will equip you to do the job. You’ll learn about the pattern of a crisis and explore strategies for handling crisis communications, plus you’ll get the chance to ask the experts for top tips to help you get through. 

    Agenda:

    • Intro from Bobbie Hough
    • Crisis communications – an overview – Sue Fox, Hough Bellis Communications
    • Social media in a crisis – Helen Reynolds, Comms Creatives
    • Managing the message – Bobbie Hough, Hough Bellis
    • Questions and discussions (eg, housing specifics, current media landscape, good and bad examples of communication etc).

    This event will also be held on 7 April and 15 April 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £99.00 *
    Members of any HQN network: £75.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start20 Apr 2020 13:30
    • End20 Apr 2020 14:30

    Customer service and coronavirus - supporting residents while working remotely

    Details

    Customer service and coronavirus

    Live webinar

    A webinar featuring Jo Causon from the Institute of Customer Service

    There is not one household in the country that has been unaffected by the coronavirus pandemic - whether it's directly through illness or as a result of the government's attempts to control its spread.

    But a disproportionate number of those most at risk are social housing residents and customer service teams have a crucial role to play in offering support to the most vulnerable, including the elderly, those with chronic illnesses, people who have lost their jobs or are struggling to feed their families.

    With teams working remotely, how is it possible to maintain a business as usual approach to customer service where residents are able to contact their landlord whenever and however they want at a time when face-to-face meetings are not an option?

    We are delighted to announce that Jo Causon, chief executive of the Institute of Customer Service, will be leading this webinar, offering advice and taking your questions. You'll also get to hear what plans other housing providers have put in place.

    This event will also be held on 14 April 2020

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £99.00 *
    Members of any HQN network: £75.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start20 Apr 2020 14:00
    • End20 Apr 2020 15:30

    Fire safety toolbox – session one: Fire safety awareness

    Details

    Fire safety toolbox

    What should we look for out on the front line?

     

    The fire safety toolbox is a series of useful webinars that look at different elements of fire safety. Other courses in this series are listed below. For details and to book your place please click the links.

    Fire doors – 27 April 2020

    Fire stopping and compartmentation – 4 May 2020

    Fire safety equipment – 11 May 2020

    Fire safety on construction sites – 18 May 2020

     

    Our trainer

    Tony Bolder has over 27 years’ experience (operational and safety roles) within the Fire and Rescue Service (FRS) and over 30 in the fire sector. As a previous operational support manager for Humberside Fire & Rescue Service, Tony was instrumental in developing operational readiness for over 300 firefighters including high rise incidents, chemical spills and road traffic collisions.

    On leaving the fire service, Tony set up his own Fire Risk Management consultancy and, taking the same professional attitude into the private sector, he is now one of only around 60 UKAS third-party accredited life safety fire risk assessors listed on the FRACS register (and also the NAFRAR list) and one of only a handful of professionals who are also third-party accredited fire door inspectors, through both FDIS and NAFDI.

    FDIS Certificated Inspectors are uniquely qualified to undertake fire door inspections, not only have they achieved a Diploma in Fire Doors, but they have also had their competence and knowledge independently assessed to become CertFDI certificated fire door inspectors. In addition, NAFDI Members ensure that all fire door inspections are carried out in accordance with all statutory requirements and hold industry recognised.

    Tony is passionate about education, providing courses accredited by the Institute of Fire Safety Managers (IFSM) and is a national speaker on fire safety for a number of networks, a contributor to the BBC, Sky News and CNN International and he is often heard providing professional comments on LBC radio.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    One session: £125.00 *
    All five sessions: £525.00 *

    Members of any HQN network:
    One session: £100.00 *
    All five sessions: £400.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start20 Apr 2020 14:00
    • End20 Apr 2020 16:00

    Supporting your teams through a crisis and emerging stronger

    Details

    Supporting your teams through a crisis

    Times are tough we understand. How you manage your work and support your teams is key. 

    That’s why we’ve teamed up with Quarterdeck, experts in leadership, to bring you this half-day workshop run over two days. 

    “Bad companies are destroyed by crisis, good companies survive them, great companies are improved by them.” Andy Grove

    Your business could come out of this crisis stronger if you approach it in the right way and you do the right things now. That includes:

    • Identifying what will put you in the best position to resume normal working practices in 12 or so weeks’ time
    • Prioritising those tasks
    • Delegating effectively – now’s the time to empower and upskill your team
    • Fostering team working
    • Creating a culture that encourages excellence.

    This workshop will show you how to do all the above. This will put you in a strong position for the next 12 weeks and beyond and enable you to create a team that works together to get the job done in an effective and fulfilling way.

    Essential for all managers, team leaders and supervisors for both front line services and back office functions.

    Please note: this workshop will be run over two days and you should attend both sessions. The second session will be on 24 April from 2pm to 4pm.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Please note: this workshop will be run over two days and you should attend both sessions. The second session will be on 24 April from 2pm to 4pm.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start21 Apr 2020 10:00
    • End21 Apr 2020 16:00

    Asset management masterclass

    Details

    Asset management masterclass

    Please note: In the interests of our members and the wider housing community, this training is now being run virtually.

    Asset management is coming under closer and more detailed scrutiny by the regulator. The regulator’s feedback on Value for Money self-assessments has been in many cases critical of providers’ knowledge, management and forward planning in relation to their dwelling stock. 

    Effective asset management is critical to both local authorities and housing associations, and one of the key ways you can demonstrate you are managing your stock effectively is by having an up-to-date, fully developed asset management strategy in place. We’ll show you how to prepare or update your strategy. 

    What the course will cover: 

    Our masterclass will deal with the practical problems you face. We’ll look at the current key issues in the sector including high profile compliance issues. We will give practical guidance for drafting or updating an asset management strategy, including: 

    • Key elements and good practice in an asset management strategy 
    • Common mistakes and missing elements in the strategy 
    • Linkages to 30 year or HRA business plans 
    • An overview of best practice and current typical operating costs:
      • What does good value for money look like in repairs and asset management? 
      • How do your costs compare? 
    • Use of your stock condition database, stock sustainability and modelling 
    • Find out the regulator’s views about active asset management and how others are tackling this 
    • Rate of return on your assets – how can you carry out an assessment; what models and tools are available? 
    • What does the regulator mean by adopting a ‘granular approach’? 
    • Future challenges – our assessment of the big and emerging issues over the next three to five years. 

    Who should attend? 

    Everyone working operationally or strategically in asset management, property services and housing strategy, and those responsible for managing stock condition databases and investment resource planning. 

    Our trainer

    Kevin Bentley is an expert on procurement and contract management. Kevin will share his wealth of practical experience of the process as well as ways of improving performance and productivity, driving down costs and raising satisfaction. He will approach the subject from a practical operational perspective, and will also cover procurement, value for money and the role of residents.

    This course will also be running on 1 July 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start21 Apr 2020 10:00
    • End21 Apr 2020 16:00

    Implementing an agile culture for the workforce of the future

    Details

    Implementing an agile culture for the workforce of the future

    Live webinar

    Please note: In the interests of our members and the wider housing community, this event is now being run as a live webinar. For those interested in taking part in the webinar who haven't previously booked, places are available priced £150 + VAT for members and £175 + VAT for non-members. Anyone who has already booked their place will be notified separately and sent joining instructions in due course.

    More and more housing organisations are moving to agile ways of working seeking to realise business benefits. In a world where work is changing, don’t get left behind.

    “Agile is a way of working in which an organisation empowers its people to work where, when and how they choose – with maximum flexibility and minimum constraints – to optimise their performance and deliver 'best in class' value and customer service. It uses communications and information technology to enable people to work in ways which best suit their needs without the traditional limitations of where and when tasks must be performed.” The Agile Organisation, 2013

    It’s not just housing where agile is becoming popular either; it’s also increasingly popular with a variety of organisations and for different work functions.

    For some businesses, moving to agile can mean a review of their time served Flexible Working policies, but for others it means introducing agile principles and terminology into projects and for implementing new ideas.

    But how simple is “agile” to implement in any of these disciplines? What are the challenges, pitfalls and solutions? What can we learn from experiences so far?

    At this conference you’ll hear from experts thinkers and progressive practitioners from inside and out of the sector.

    Wherever you and your organisation are at on your journey to agile, you’ll learn more about key principles and methodologies for getting better business results, supporting and managing a more agile workforce and you’ll pick up and takeaway some practical ideas and tips about how to embed agile into your workforce.

    Inspirational speakers include:

    • Shaun Aldis – Chief Executive Officer at Wolverhampton Homes
    • Jeannette Jackson – Nutritional Biochemist / Sports Scientist at Manchester Stress Institute
    • Perry Timms – Chief Energy Officer at People and Transformational HR Ltd
    • Vikki Chamberlain – Learning and Development Manager at Yorkshire Housing.

    More to be announced

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start21 Apr 2020 10:00
    • End21 Apr 2020 16:00

    Mental health awareness for managers

    Details

    Mental health awareness for managers

    Please note: In the interests of our members and the wider housing community, this training is now being run virtually.

    Having good knowledge of mental health issues is vital for managers in these challenging economic times. Many of you will be asking staff to do ‘more’, with less resources at their disposal. What can you do to prevent the development of mental health issues or to manage staff with existing mental health conditions?

    You will learn

    • Explore the common types of mental illness including: depression (unipolar and bipolar), psychosis and schizophrenia, personality disorder, anxiety disorders including PTSD and phobias, eating disorders
    • To be able to define the common indicators and symptoms of mental illness that may appear in staff members
    • Understand how stress is different to mental health issues but how both interconnect
    • Understand how to identify, limit and manage work based stress
    • Understand what a mentally healthy workplace is and what you can do to ensure yours is as healthy as can be
    • How to encourage disclosure and open discussion around mental health and how to overcome stigma
    • Learn how to manage a staff member with a mental health problem while at work or on return to work
    • Know how staff members can access support for their stress or mental health issues.

    Who will benefit from this course?

    • All housing and care and support managers and supervisors and human resource staff.

    Our trainer

    Danny McGowan BSC, MSC has been involved in working with substance misuse, mental health and complex needs for over 20 years. He specialises in translating science into common sense and has an interactive and engaging training style which provides you with practical skills, not just a lot of facts and figures.

    This course will also be running on 13 May 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start21 Apr 2020 10:00
    • End21 Apr 2020 16:00

    Team leader 'intensive'

    Details

    Team leader 'intensive'

    Please note: In the interests of our members and the wider housing community, this training is now being run virtually.

    Team leaders play a crucial role in organisations. It can also be a complex and challenging role, and this participative workshop will focus on the task of balancing the relationship between teams and management.

    The team leader role requires tact, problem solving and talent management, all delivered in a confident and efficient manner.

    This workshop takes a detailed look at what team leaders require in terms of skills, knowledge and personal abilities to be the best they can be. It also provides an opportunity to explore the ‘obstacles’ which could prevent team leaders performing to their full potential.

    By attending this course team leaders will:

    • Explore the value of role modelling positive workplace behaviours
    • Enhance their range of communication skills, and knowledge of how to use them
    • Focus on motivational and coaching style management techniques – getting the best from teams
    • Find out how to self-audit, to appreciate their strengths and develop themselves
    • Understand how to link objectives to performance.

    Course outline:

    Our one-day ‘intensive’ will equip your team leaders with practical tools and techniques they can put into practice immediately.

    • Soft skills and hard skills – learning the best of development and technical theory for team leading
    • Building team trust – tools and practical application
    • Understanding performance management approaches
    • Motivating and coaching methods and the value for a team leader.

    Who should attend?

    New team leaders, people aspiring to be a team leader and experienced team leaders who need a boost.

    Our trainer 

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    What previous delegates have said: 

    • "Very engaging session, time whizzed by" – Metropolitan Housing Trust
    • "Great trainer, loved her enthusiasm and presentation skills, very friendly and informative" – Camden London Borough
    • "The course was very good" – Bracknell Forest Borough Council
    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start22 Apr 2020 10:00
    • End22 Apr 2020 15:00

    Nothing about us without us: co-production and resident involvement

    Details

    Nothing about us without us

    Live webinar

    Please note: In the interests of our members and the wider housing community, this event is now being run as a live webinar. For those interested in taking part in the webinar who haven't previously booked, places are available priced £150 + VAT for members and £175 + VAT for non-members. Anyone who has already booked their place will be notified separately and sent joining instructions in due course.

    Specially-designed practical workshops for the HQN Residents’ Network for everyone with an interest in co-production and tenant involvement.

    "If you think that your organisation has areas that it can improve in terms of how you engage with your tenants, how you deal with repairs, how you put things right when they go wrong, don’t wait – just get in and implement those improvements. Ideally you’ll do so by co-designing those improvements with your tenants, adapted as necessary to meet local services and needs.” Fiona McGregor, Chief Executive, Regulator of Social Housing

    The Regulator of Social Housing’s message is clear – be proactive, embrace change and work with residents to deliver it. 

    It sounds easy and it is but you need to get to grips with the different approaches to co-production and design something that works for you – your organisation and your tenants.

    This specially designed workshop is for everyone interested in co-production and service user or tenant involvement. 

    It will cover:

    • What it is (and what it is not)
    • Why now – why the context is ripe
    • How to approach it with practical methods and techniques
    • How to make it work and deliver meaningful results.

    The day will be rich with models and illustrative examples both from housing and other sectors with plenty of opportunities for Q&As.

    The workshop will be delivered by Noreen Blanluet, Director at the Co-production Network for Wales: an independent organisation working to transform public services through co-production and involvement. The Network's primary focus is to grow good practice, and foster opportunities for learning and sharing across sectors.

    "Key to successful involvement activity is a recognition that it’s about effective relationships, with good communication, transparency and key values of honesty, trust and respect. This suggests that ‘how you do it’, is as important as what you do and chimes with wider findings from regulation work that it’s culture, values and behaviours which makes the critical difference between success and disaster." – Regulatory Board for Wales (The Right Stuff: Hearing the Tenants’ Voice, Review of Tenant Involvement in Wales, July 2019) 

    "For a housing association, good engagement goes beyond the interactions based around day-to-day service provision, such as collecting rents or documenting requests for repairs; it also goes beyond the traditional processes for responding to specific concerns when a customer raises an issue. In developing good engagement, housing providers have the opportunity to create an environment which supports customers to project their voice, and to take action - either independently or with their peers - to improve their community and local area." – Democratic Society

    About Noreen Blanluet

    Noreen is an experienced coach, facilitator and convenor. She’s been working as a co-production trainer and consultant, helping organisations shift to more citizen-centred approaches so has heaps of practical examples to share. Noreen is interested in lots of things – complexity, resilience, leadership, nurturing diversity and building community, innovation and continuous learning, relationships and most importantly kindness.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start22 Apr 2020 10:00
    • End22 Apr 2020 16:00

    Safeguarding children and adults at risk

    Details

    Safeguarding children and adults at risk

    Please note: In the interests of our members and the wider housing community, this training is now being run virtually.

    Safeguarding children and adults at risk is everyone’s business and the housing industry has an important role to play. 

    The course will raise awareness of children and adults at risk, the systems to safeguard them, and the role and responsibilities of housing staff and partner agencies. 

    It is a mandatory requirement that all staff, volunteers and contractors are trained to know what is meant by safeguarding, how to promote the welfare of adults and children, and what to do if they have concerns that a child or adult is at risk. 

    Course content 

    This one-day course is designed to give housing staff a comprehensive introduction to safeguarding children and adults covering: 

    • What makes a child or adult at risk 
    • The categories of abuse 
    • Recognising the signs and indicators of abuse 
    • The legal framework and guidance 
    • The impact of abuse and neglect 
    • Challenges to effective safeguarding 
    • The Care Act 2014 
    • Record-keeping 
    • Confidentiality and information-sharing 
    • Your responsibilities and how to report concerns 
    • The process following referral for adults and children. 

    Who should attend? 

    ALL staff, contractors and volunteers across your organisation must be able to demonstrate they have completed mandatory safeguarding training. 

    Our trainer

    Tahira Hussain has extensive experience working in the statutory and voluntary sectors. She had a 16-year career in social work, mental health, community development, charity and the housing sector.

    Tahira has a successful track record in consultancy, training and project management. As an experienced project manager Tahira has delivered a range of projects, these include equality and diversity, domestic abuse awareness and inclusion strategies. Tahira has worked across a range of customer groups, including young people foyers, care homes, sheltered schemes and refuges in a contractual and consultancy capacity delivering therapy support, engaging with service users and training staff.  Tahira delivers one to one and group coaching to young people and families to develop confidence, increase self-esteem, develop goals and manage wellbeing.

    This course will also be running on 19 May25 June and 9 July 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start22 Apr 2020 10:00
    • End22 Apr 2020 16:00

    Social media for organisations

    Details

    Social media for organisations

    Please note: In the interests of our members and the wider housing community, this training is now being run virtually.

    Learn how organisations can use social media to deliver services, engage with customers and employees, and use social media to enhance the effectiveness of what they do. 

    This course will… 

    Help you to utilise existing social media to get the best from it whilst managing any associated risks, and help you to get your leaders and others in the organisation embracing and using social media. It will also help you to develop an action plan for launching and improving social media use within your organisation. 

    Delegates will learn to… 

    • Understand social media and its potential uses for organisations 
    • Examine the risks associated with social media and plan how to overcome them 
    • Understand the impact of social media on organisational brand and plan how to improve this 
    • Use social media for customer engagement 
    • Use social media for both customer and employee engagement 
    • Design content for social media inside and outside the organisation. 

    Who should attend 

    HR/OD/L&D professionals, communications professionals, customer-facing staff, anyone with line management responsibility, senior leaders. 

    Our trainer

    Gary Cookson has held several senior HR roles across various sectors, including 12 years in housing. He has delivered CIPD, ILM and CIH programmes for many years. He speaks regularly at conferences about leadership and HR, and is a social media expert.

    This course will also be running on 16 June, 23 September27 October and 10 December 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start22 Apr 2020 10:00
    • End22 Apr 2020 16:00

    Writing better reports

    Details

    Writing better reports

    Please note: In the interests of our members and the wider housing community, this training is now being run virtually.

    With practical exercises and examples this course will build on your skills to make you a more confident writer. It will help you to think and plan before you write so you can choose the best style and structure to get your message across. 

    Well-written reports deliver information that is: 

    • Concise and clear 
    • Easily understood 
    • Helpful to decision-makers. 

    We will cover: 

    • Knowing what you want to say
      Understanding your audience and being clear about your purpose to help you identify your key messages. 
    • Choosing the best tone and structure
      Using your messages to create a logical structure and find the right style for your report. 
    • Presenting information effectively
      Being relentlessly clear is the best way to gain understanding. We will clarify what plain English is and how to use it, as well as how to summarise and use graphs, tables and charts well. 

    Bring a recent report (or one from your to-do list) to reflect on throughout the day. You’ll be able to apply what you learn directly to this example. This will help you to feel confident about putting your new skills to use. 

    Who should attend? 

    Everyone who wants to improve their report writing skills, including leaders, managers and team leaders. 

    Our trainer

    Caroline Oubridge started out making community programmes for BBC local radio before working in press and communications for national charities for over 15 years. She's a strong believer in straightforward communication and now specialises in training and advising organisations on how to explain who they are, what they do and why it matters. Caroline always delivers training that is informative, enjoyable and practical.

    This course will also be running on 9 July 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start22 Apr 2020 10:30
    • End22 Apr 2020 11:30

    Striking the right balance – safeguarding staff whilst delivering an essential service

    Details

    Striking the right balance

    Live Webinar

    The current situation has raised a whole range of issues for organisations to resolve – their roles as employers and protecting their staff and their role as landlords and service providers delivering an essential service to some of the most vulnerable people living in our communities.

    At a time when health and safety leads the agenda, David Gibson, Partner at Short, Richardson and Forth will talk you through the key legal points of concern that you must take into account in dealing with service provision. How to engage with your work-force and support them. How to strike the right balance providing a safe workplace and a safe home and environment for your residents.

    He’ll answer your pressing questions to give you a clear idea about how to manage the balancing act of keeping staff safe yet delivering an essential service.

    *Free for members – discretionary donation to the charity Glass Door requested.

     

    About Glass Door

    Glass Door Homeless Charity is London's largest open-access network of emergency winter shelters and support services for men and women affected by homelessness. Our vision is a world where no one has to sleep on the streets of London, and we’re working every day to achieve this. By partnering with churches to provide shelter and support, Glass Door is committed to supporting people get—and stay—off the street.

    We believe everyone has inherent dignity and we welcome those who turn to us as our guests.

    We are open to all, space permitting. We do not require our guests to fill in long, complicated forms or prove they have a local connection to gain access to our services.

    Shelter

    About 170 guests sleep in a Glass Door shelter every night in winter, making Glass Door London’s largest emergency winter night shelter network. Glass Door is able to do this thanks to partnerships with churches across West and South West London.

    Guests of our emergency shelters receive a warm welcome, a hot supper and a breakfast in the morning, cooked and served by volunteers. These free services are a life-line to those who would otherwise be sleeping on the street.

    Advice and Support

    Year-round, anyone in need can speak with dedicated caseworkers who offer advice, advocacy and practical support. 

    Guests can access the advice and support service either in the shelters or during the daytime. At the daytime drop-in centres guests can also find other services provided by the drop-ins, such as lunch, laundry and showers. 

    Through the night shelters and casework service Glass Door not only saves lives by providing refuge from the cold, we also help our guests build more stable futures. 

    Please click here to make your donation.

     

    Due to demand, please note that places are limited to five per organisation.

    find out more

    Meet At

    Further information

    Delegate fees:

    Free for members*

    *£25 donations requested which will go directly to the charity Glass Door to help rough sleepers during the Coronavirus crisis. Please click the logo below to make your donation.

    Glass Door

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start23 Apr 2020 10:00
    • End23 Apr 2020 16:00

    Domestic abuse awareness

    Details

    Domestic abuse awareness

    Fears over a spike in domestic abuse – book on to HQN’s virtual awareness training on handling domestic violence.

    “Corona behind closed doors” – prepare to deal with the unintended consequences of lock down.

    The nationwide lockdown coupled with the government’s plea for everyone to practice “social distancing” and stay at home where possible, plays into the hands of abusers. The lives of anyone stuck in an abusive relationship will become even more difficult.

    When an abusive partner may be feeling a loss of power and control – and everybody’s feeling a loss of power and control right now – they are likely to play this out within their household. The intensity and frequency of abuse can escalate, even if the number of individual cases doesn’t.

    Staff need to be aware and prepared for this increase – to spot signs early and be confident about what to do.

    Book now for this fully interactive and essential safeguarding session 'A Time to Talk'.

    Essential for all frontline and policy staff.

    Our trainer

    Tahira Hussain has extensive experience working in the statutory and voluntary sectors. She had a 16-year career in social work, mental health, community development, charity and the housing sector.

    Tahira has a successful track record in consultancy, training and project management. As an experienced project manager Tahira has delivered a range of projects, these include equality and diversity, domestic abuse awareness and inclusion strategies. Tahira has worked across a range of customer groups, including young people foyers, care homes, sheltered schemes and refuges in a contractual and consultancy capacity delivering therapy support, engaging with service users and training staff.  Tahira delivers one to one and group coaching to young people and families to develop confidence, increase self-esteem, develop goals and manage wellbeing.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start23 Apr 2020 10:00
    • End23 Apr 2020 16:00

    Tenancy fraud

    Details

    Tenancy fraud

    Please note: In the interests of our members and the wider housing community, this training is now being run virtually.

    Tenancy fraud is not new – but in recent times social landlords have had to do significantly more and more to tackle the problem. So what is it, exactly? Does it mean fraud at application? After the granting of the tenancy or lease? At the end of the tenancy or lease? Or all three?

    As awareness of the supply and demand equation has grown, many housing providers have become more proactive with regard to tenancy fraud. This has run in parallel with the need to become more customerfocused and to find out more about occupiers via customer profiling or tenancy audits. The commercial need to find out more about occupiers has also become more focused since the Welfare Reform Act.

    Delegates will learn about:

    • The provisions of the Prevention of Social Housing Fraud Act 2013
    • The imperatives to tackle tenancy fraud
    • The many preventative options
    • The risk assessment indicators and how to implement them into everyday operational work
    • The most common areas of fraud – succession, sub-letting, unauthorised occupation
    • Ways to tackle evidential and proof problems and sharing information with other agencies
    • The old remedies such as possession and newer alternatives such as the Fraud Act 2006.

    Who should attend?

    All key staff, including frontline officers, team leaders and managers from allocations teams, housing options, tenancy management and enforcement, as well as finance and audit, income collection and corporate governance. It is vital that housing providers have a corporate approach to tackling tenancy fraud.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    This course will also be running on 11 June and 15 July 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Webinar)
    • VenueWebinar
    • Start23 Apr 2020 10:00
    • End23 Apr 2020 16:00

    The road ahead: prospects for shared ownership

    Details

    The road ahead

    Webinar

    The new Conservative government is driving forward with its plans to make shared ownership the future tenure of choice for first-time buyers. But can reality match ambition?

    With the government committed to boosting homeownership levels across the UK, shared ownership will have a crucial role to play with the popular Help to Buy scheme set to end in 2023.

    New measures announced by MHCLG are designed to make shared ownership more desirable and easier to access with lower minimum stakes and staircasing levels. And social housing tenants are one of the prime targets through a new right to buy model.

    But despite the best efforts of affordable housing providers to make it a mainstream tenure, public perception of shared ownership has, until now, been very mixed.

    Issues persist, including complex rules of eligibility, the use of jargon, and concerns over the design and build quality of some shared ownership properties.

    The slowdown in the housing market in parts of the country has also had an impact with the loss of sales impacting balance sheets.

    At these one-day events, HQN's shared ownership experts Ann Faulkner (Manchester) and Helen Muir (London) will explore the present and future shared ownership landscape, looking at its long-term propspects while providing practical advice and guidance for those on the ground dealing with the day-to-day management of S/O schemes.

    They will be joined by a top line-up of speakers, including policy makers, analysts, practitioners and legal experts (full line up to be announced shortly).

    Key sessions:

    • The big picture
      • The road ahead – opportunities and challenges
      • A new model for shared ownership – will it work?
      • What the Budget means for S/O
    • The operational picture
      • The view from the ground
      • Establishing sound relationships
      • Calculating service charges correctly
      • Sales process – the latest good practice
      • Day to day management
      • When things to wrong – examples of the common pitfalls and solutions.
      • Breakout workshops:
      • The challenges of managing large and small shared ownership portfolios
    • The legal picture
      • An overview of the latest case law
      • What to watch out for
      • Hidden dangers.

    Confirmed speakers:

    • Ann Faulkner, HQN associate
    • Donna Williams, Sales and Marketing Director, Sanctuary
    • Heidi Thompson – Executive Director of Homes at First Choice Homes
    • Suzanne Benson, Partner, Trowers and Hamlins.

    Who should attend?

    This seminar is essential for staff at all levels within:

    • Home ownership
    • Leasehold management
    • Sales
    • Development
    • Housing management delivering services for leaseholders
    • Income management with a focus on leasehold
    • Service charge administration
    • Resources and business management.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 20 March 2020. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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